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Fairfield Inn & Suites Germantown Gaithersburg

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20025 Century Blvd, Germantown, MD 20874
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Best prices for: 1 room 1 guest
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Fairfield Inn & Suites Germantown Gaithersburg
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146 Reviews from our TripAdvisor Community

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Traveler rating
    94
    38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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  • All months
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    (20)
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There are newer reviews for Fairfield Inn & Suites Germantown Gaithersburg
See the most recent reviews
Chandler
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 1, 2012

From the first contact with this hotel, service is excellent. I don't believe in "customer service" as most are phone zombies without any authority to actually help you. These people have both the authority and ability to go the extra mile for the visitor. The room was spotless every day, the staff other than front desk professional and courteous. Front... More 

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

We are so glad that you enjoyed your stay with us while visiting Germantown MD. Please come and see us again! Danielle Hedden General Manager More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 24, 2012

Standard Fairfield Inn, but the staff is excellent and will do anything possible to make your stay better. Paul at the front desk rounded up breakfast even though I was too late for the normal service. The late night staff even gave a warm welcome at a post midnight arrival.

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

We appreciate the opportunity to serve you during your stay with us. Thank you! Danielle Hedden General Manager More 

Bristow, VA
1 review
4 of 5 stars Reviewed September 20, 2012

Paul was an unbelievable help to me and my family during our trip to Germantown! I was lucky enough to get Paul during my reservation process as well as having the chance to meet Paul in person during my stay! He is full of knowledge of the area as well as super accommodating! What an asset to your team! Congratulations... More 

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

We are so glad that you got to meet Paul during your stay with us. Thank you for the opportunity to serve you and your family! Please come and see us again. Danielle Hedden General Manager More 

Lindon, Utah
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed September 19, 2012

This hotel is very busy and it is in a great location for me. We now have a company rate with this hotel which makes it a good value ($99/night). The hotel is very clean. Near several restaurants, shopping and a large cinema. It is pretty easy to find off I-270. The front desk staff was helpful and the room... More 

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

Thank you for allowing us to serve you and your company. We appreciate your business! Danielle Hedden General Manager More 

Germantown, Maryland
Level Contributor
124 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed September 8, 2012

I have to be in Germantown, MD, every year, and I always stay in this hotel. It's near everything (movies, sports bars, steak house, drug store, etc.), and it's clean. It's not especially fancy, and the exercise room is often at capacity, but I always sleep well and appreciate the quiet and free breakfast.

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

Thank you for choosing to stay with us every year. We appreciate the opportunity! Danielle Hedden General Manager More 

Idaho Falls, Idaho
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 23, 2012

I always stay here when visiting our Germantown Office and others; I needed a place to meet with a Government client and needed a place off-site. The Fairfield allowed me to use their conference room for an hour (without charge) which made our meeting quick and quiet and uninterrupted. Don't know if this can always be the case - availability,... More 

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

We appreciate the opportunity to serve you while conducting Germantown business. Thank you for choosing us and we look forward to seeing you in the future! Danielle Hedden General Manager More 

NJ
2 reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed August 19, 2012

I spend about 40 nights a year in hotels, with approximately 30 in Marriott branded hotels. My laptop had trouble getting connected thru the firewall at the Fairfield Inn Germantown/Gaithersburg. It turns out that my Internet Explorer got corrupted and could not execute properly. The hotel manager, Danielle Hedden and another hotel staff member were excellent! They invested an hour... More 

Was this review helpful? Yes 1
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

It is our pleasure to serve you while visiting Germantown MD. We appreciate the opportunity and thank you for choosing to stay with us! Danielle Hedden General Manager More 

Lakeland, Florida
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 6, 2012

This hotel is in a good area-- several restaurants within walking distance (shares parking lot with Longhorn, Red Robin, and IHOP, there's a Rite Aid across parking lot, and other restaurants across roadway including fast food-- Chick Fil-A). Staff helpful, single serve cereal, fruits, pre-packaged/refrigerated sausage biscuits for breakfast but they DO have a waffle maker. Reduced rating by 1... More 

Was this review helpful? Yes 1
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

Thank you for choosing to stay with us at the Fairfield Inn & Suites, and we are so glad that you enjoyed your stay and our surroundings. We apologize for the sofa bed, but I have made our team aware of the issue. Thank you for letting us know. Please come and see us again in the future. Danielle Hedden... More 

Bloomsburg, Pennsylvania
1 review
5 of 5 stars Reviewed July 25, 2012

I stay here at least 2x per month on business and the staff is great. Paul always greets me with a smile, welcome back and we have your room on the 2nd floor ready...even remembering that I like points.

Was this review helpful? Yes
Danielle H, General Manager at Fairfield Inn & Suites Germantown Gaithersburg, responded to this review

We are so glad you enjoy your stays with us, and the opportunity to serve you. Thank you for choosing to be your home away from home. We look forward to seeing you in the future. Danielle Hedden General Manager More 

Bethesda, MD
Level Contributor
187 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed July 5, 2012

After 4 days without power, I was ready for some air conditioning. Staff was friendly & efficient. For less than $100, my wife & I got a good night's sleep and a decent breakfast. Swimming pool was the size of a postage stamp, and someone at headquarters needs to figure out a way to recycle more of the breakfast waste.... More 

Was this review helpful? Yes
Management response:

We felt so privileged to be able to help local families during the power outages within our area. Thank you for bringing the breakfast waste to our attention, and so happy that you had a comfortable nights sleep. Please keep us in mind if ever you need anything in the future. Danielle Hedden General Manager More 

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