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Extended Stay America - Washington, D.C. - Germantown - Town Center

2.0 of 5
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20141 Century Blvd, Germantown, MD 20874 (Formerly Homestead Studio Suites - Washington, D.C. - Germantown)
Extended Stay America - Washington, D.C. - Germantown - Town Center
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Ranked #4 of 4 Hotels in Germantown
A recent review
5 of 5 stars Reviewed December 4, 2013
ulysses b Fayetteville, Tennessee
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67 Reviews from our TripAdvisor Community

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Traveler rating
    25
    13
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Washington, D.C. - Germantown - Town Center
See the most recent reviews
Fayetteville, Tennessee
1 review
5 of 5 stars Reviewed December 4, 2013

I stayed for about 5 weeks.I enjoyed everyone at the front desk they went above and beyond to meet my needs.overall the staff should be well rewarded for their outstanding service.I would like to thank Amena and Donna and Stephanie for everything they do.They all made my stay excellent.I was skeptical at first about staying here but after meeting those... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you sharing your comments regarding the breakfast. We are sorry the options did not meet your needs, but are happy to read that we provided you with great customer service and the staff was responsive to your needs. Thank you again for your review. It... More 

Albuquerque, New Mexico, United States
2 reviews
4 of 5 stars Reviewed October 21, 2013

I started my stay when it was a Homestead Suites and it was converted to an Extended Stay America. My family and I are relocating to the Germantown area and I came several months in advance to my family. I experienced no issues during my multi month stay. I read the recent reviews and did not experience any of problems... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for taking the time to write a review of your stay. We are delighted to know you felt "at home" during your stay with us. We appreciate you letting us know about the channels you are interested in and we are in the process of upgrading our channel package. Once more, thank you for posting your review. We... More 

Arlington, Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 7, 2013

My friends and I stayed there as it was near the Ragnar Relay course. The front desk staff were so incredibly rude that I will never stay at another "Extended Stay America" hotel again. I called two days prior to put the reservation in a friend's name as she would be arriving first. The woman I spoke with assured me... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Melissa - Thank you for your recent review of your stay. The situation you described regarding the issues that took place during your reservation process and the miscommunication that followed is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have shared your comments with the staff to ensure your... More 

Pittsburgh, Pennsylvania, United States
1 review
1 of 5 stars Reviewed September 22, 2013

This was the worst hotel I have experienced in at least 25 years. The accommodations were dirty, and the condition of the furniture and counter spaces were quite bad with chunks of one counter missing. Finally, the room was infested with roaches, and when I reported it, nothing was done.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for your recent review of your stay. The situation you described regarding the condition of the room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have met with our team to share your comments and we are adding additional inspections from the management as well as... More 

Buffalo, New York
1 review
2 of 5 stars Reviewed August 29, 2013

I received an email to get a discount on my reservation, if I stayed at least 2-6 nights. Upon check in, there was a hold put on the credit card used for the full amount, not including the discount. I was not prepared for that. I questioned why the full amount was being taken and was told I had to... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that there was some confusion regarding the discount that you were expecting. Our standard procedure regarding promotional offers like the one you mentioned is to process the refund at check out. This should have been very clear to you upon making... More 

Germantown
1 review
2 of 5 stars Reviewed August 25, 2013

The A/C wasn't working on our first night. We called the service desk for help and they couldn't fix it. We had to sleep without the air conditioning on the first night. We didn't have a good sleep. The room was so hot and smelly.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Hi Kevin, After reading your review, I wanted to take a moment to personally respond. I sincerely apologize that your room had issues with its air conditioning; I understand how that would be frustrating in this heat. We are currently in the midst of a renovation and our air conditioning units are one of many areas that we are focused... More 

Troy, Ohio
1 review
5 of 5 stars Reviewed August 11, 2013

I enjoyed my stay here. As a regular customer who travels to MD very often, I always choose to stay at Germantown Homestead Studio Suites. Its located right off exit 15 on I270. There are several plazas around within walking distance and it makes dining and shopping with no worries. The property is quite with plenty parking space, free internet,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for taking the time to write a review about your stay at our hotel. It is so rewarding to read that you had an enjoyable time with us and that you enjoyed our grab-and-go breakfast as well as the free WiFi. We are so pleased to hear that our location met your needs and our staff made you... More 

1 review
2 of 5 stars Reviewed August 9, 2013

This hotel was very dirty but that chick Brandy there's something wrong with her head all that color number one she looks like a chicken/man I don't know rather to call her sir or miss she's way to loud and her nails are just way to much.Anyway amena is who I would go to her voice is sweet and soft... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed August 3, 2013

I enjoyed my stay here and the staff is very friendly and helpful. My favorite front desk staff worker was Brandy, she was extremely attentive and helpful. Brandy kept my spirits up during a difficult time in my life. Her jokes are hilarious!! I would definitely stay here again especially because of how comfortable Brandy made me feel. The rest... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

Thank you for your great review of our property. I'm thrilled that you enjoy your stay here and that Brandy took such great care of you! We strive to provide all our guests with the best service possible. Thank you again for your review and I hope that you will return to our hotel, or any of our other brand... More 

Washington, District of Columbia, United States
1 review
4 of 5 stars Reviewed August 1, 2013

I stayed at Homestead Studio Suites for two months for an internship. The service has been great. Whenever I needed assistance with anything there was always someone available. Brandy checked me in and continued to check up on me throughout my stay. Dawn was also available when I had any questions or needed anything. When I stayed there they were... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Germantown - Town Center, responded to this review

I want to thank you for taking the time to post a review of your stay. We are so happy to hear that Dawn and Brandy took such good care of you during your stay. I am glad that our location and recent room upgrades met your needs. We truly enjoyed having you visit and we look forward to seeing... More 

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