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Extended Stay America - Washington, D.C. - Gaithersburg - North

2.5 of 5
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205 Professional Drive, Gaithersburg, MD 20879
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Extended Stay America - Washington, D.C. - Gaithersburg - North
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Ranked #12 of 15 Hotels in Gaithersburg
A recent review
5 of 5 stars Reviewed March 3, 2015
Sandra W Grandview, Missouri, USA
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28 Reviews from our TripAdvisor Community

Traveler rating
    13
    5
    0
    4
    6
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4
2
3
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hubbardston, Massachusetts
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This was a pre-arranged lodging. The toilet seat was dirty, towels felt like sandpaper. Don't sit on the foot of the bed as it flips up from under you. Dogs continue lyrics bark. No continental breakfast; coffee and prepackaged muffins.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

Thank you for providing us with details about your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is conducting thorough inspections of guest rooms to make sure each guest has a clean and comfortable experience. We continually work to improve our... More 

Grandview, Missouri, USA
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 3, 2015

This place was everything we could ask for and then some. Fabulous kitchen, free kitchen supplies, great price, quiet, all the amenities including free wifi. And, it was beautiful! We wanted to stay longer!! I would recommend it to anyone.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

It is so rewarding to read that you had a satisfactory stay with us. Thank you for your comments. I truly appreciate your comments regarding our great value and the convenience of our fully equipped kitchens. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Chicago, Illinois
Contributor
13 reviews 13 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 29, 2015

Was jarred awake at 10:05 PM Friday night. A party was going on in the room next to me,at least 20-30 underage people where having a blow-out in the next room; which spilled out into the hallway! I called down to front-desk and spoke with Craig, who identified himself as the Mgr. on Duty. He told me ESA has a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

Scott - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the disturbance and noise all night is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I will coach our staff on how to better handle these issues... More 

Richmond, Virginia
Senior Contributor
26 reviews 26 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 13, 2014

We stayed here while attending a friend's wedding in the area. This hotel is very bare bones. The room had a little kitchenette but you had to pay extra for plates, cups, and pots and pans!!!! The room was pretty small and the bed had scratchy sheets and one of those gross bedspreads that you do not want to sleep... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so sorry to read that your in-room amenities did not meet your expectations. Please know that we do provide dishware and utensils free of charge, and we deliver them to your room upon your request. I also regret to read that you received... More 

Fort Lee, New Jersey
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 23, 2014

If I could give this hotel 0 star I would. We check in on Sunday and check out Wednesday. This hotel is pricey, the housekeeping service sucks. They didn't even bother to come and clean our room not even once. The cabinets were full of roaches!!!!!! Beware of putting any food in them. The bathroom, dirty with mold. The only... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

Angelica - We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. We are retraining our housekeeping staff to ensure every room is properly cleaned. We are also sorry to hear that our grab-and-go... More 

Saratoga
Top Contributor
87 reviews 87 reviews
19 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed March 26, 2014

First of all I want to say that the staff here is extremely nice. Now for the bad part - this is a horrible place to stay. I booked this hotel for a family member to stay at. They called me from the hotel, horrified because there was a huge drug bust going on in the parking lot. They were... More 

Was this review helpful? Yes 2
Rockville, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed February 17, 2014

Stayed far a few days. Was out of way and hard to find. Next to another extended stay at top of hill. kinda confusing as which one to go to. Not too far from beltway tho. Rooms were nice. Staff was friendly and helpful but no one there in mornings till 11am. Your left to call number if you need... More 

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Lorain, Ohio
1 review
5 of 5 stars Reviewed January 22, 2014

I saw the review and thought about stay here but stayed anyways and it was not bad at all. When I arrive to check in I met Gladys and she was very helpful and also check me in early and gave me a nice room. Will stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that our staff member, Gladys, was very helpful during your stay. Customer service is a top priority of ours, so I am glad that we were able to meet this goal. Thank you for choosing Extended Stay Hotels. The staff and I would love to... More 

New York
Top Contributor
176 reviews 176 reviews
40 hotel reviews
90 helpful votes 90 helpful votes
2 of 5 stars Reviewed December 21, 2013

I booked this through corporate card lodging. for 4 nights Price was $ 60 when I booked, it, now.. a few weeks later, I see three separate charges for this 4 niight stay on my amex card. $ 229, $322 and oh yeah one for over $ 400. below more on thisl Front Desk clerk was charmingly pleasant: Good initial... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am very sorry that our hotel did not meet your expectations. As this hotel's manager, I can assure you that we are looking into why your key card did not work properly and have repaired the lobby phone. As well, our housekeeping staff... More 

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 22, 2013

This hotel was recommended to me by one of my vendors and I was surprising very pleased with my stay. I was hesitent about going to an unknown hotel and one that was out of my priviledged hotel network. But, I was assured that if I wanted a quiet, clean place to stay, then Extended Stay would be perfect. Even... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

I appreciate you taking the time to write such a wonderful review. I am proud of our team member Gladys for providing you an unforgettable stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.The feedback provided in your review is much appreciated. More 

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