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Extended Stay America - Washington, D.C. - Gaithersburg - North

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205 Professional Drive, Gaithersburg, MD 20879
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Extended Stay America - Washington, D.C. - Gaithersburg - North
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30 Reviews from our TripAdvisor Community

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Cookeville, Tennessee
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 14, 2015

We spent a month here and had on overall good experience. The 3rd floor is smoking so it was a refuge for us. The staff were very helpful and friendly. The breakfast is grab and go not hot but they do have hot coffee. Our room was cleaned and restocked with linens weekly. The facility has onsite laundry. When the... More 

Helpful?
Thank Steve M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 2, 2015 via mobile

I stayed at this Extended Stay for a little over a week while looking for an apartment in the area. I was a little concerned about what I might find after reading the reviews, but it honestly wasn't nearly as bad as I was afraid of. Yes, the rooms are older, but what I believe a lot of people are... More 

Helpful?
Thank kitchensk
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that we didn't fully meet your expectations. To uphold our company's high standards, we will be more careful when inspecting our rooms. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I invite you to contact me,... More 

Hubbardston, Massachusetts
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 29, 2015 via mobile

This was a pre-arranged lodging. The toilet seat was dirty, towels felt like sandpaper. Don't sit on the foot of the bed as it flips up from under you. Dogs continue lyrics bark. No continental breakfast; coffee and prepackaged muffins.

Helpful?
Thank Gundy0152
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

Thank you for providing us with details about your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is conducting thorough inspections of guest rooms to make sure each guest has a clean and comfortable experience. We continually work to improve our... More 

Grandview, Missouri, USA
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 3, 2015

This place was everything we could ask for and then some. Fabulous kitchen, free kitchen supplies, great price, quiet, all the amenities including free wifi. And, it was beautiful! We wanted to stay longer!! I would recommend it to anyone.

Helpful?
Thank Sandra W
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

It is so rewarding to read that you had a satisfactory stay with us. Thank you for your comments. I truly appreciate your comments regarding our great value and the convenience of our fully equipped kitchens. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Chicago, Illinois
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 29, 2015

Was jarred awake at 10:05 PM Friday night. A party was going on in the room next to me,at least 20-30 underage people where having a blow-out in the next room; which spilled out into the hallway! I called down to front-desk and spoke with Craig, who identified himself as the Mgr. on Duty. He told me ESA has a... More 

Helpful?
1 Thank Scott K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

Scott - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the disturbance and noise all night is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I will coach our staff on how to better handle these issues... More 

Richmond, Virginia
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed October 13, 2014 via mobile

We stayed here while attending a friend's wedding in the area. This hotel is very bare bones. The room had a little kitchenette but you had to pay extra for plates, cups, and pots and pans!!!! The room was pretty small and the bed had scratchy sheets and one of those gross bedspreads that you do not want to sleep... More 

Helpful?
Thank Bettina S
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so sorry to read that your in-room amenities did not meet your expectations. Please know that we do provide dishware and utensils free of charge, and we deliver them to your room upon your request. I also regret to read that you received... More 

Fort Lee, New Jersey
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 23, 2014

If I could give this hotel 0 star I would. We check in on Sunday and check out Wednesday. This hotel is pricey, the housekeeping service sucks. They didn't even bother to come and clean our room not even once. The cabinets were full of roaches!!!!!! Beware of putting any food in them. The bathroom, dirty with mold. The only... More 

Helpful?
1 Thank Angelica N
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

Angelica - We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. We are retraining our housekeeping staff to ensure every room is properly cleaned. We are also sorry to hear that our grab-and-go... More 

Saratoga
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
1 of 5 stars Reviewed March 26, 2014

First of all I want to say that the staff here is extremely nice. Now for the bad part - this is a horrible place to stay. I booked this hotel for a family member to stay at. They called me from the hotel, horrified because there was a huge drug bust going on in the parking lot. They were... More 

Helpful?
1 Thank upstatechef
Rockville, Maryland
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed February 17, 2014

Stayed far a few days. Was out of way and hard to find. Next to another extended stay at top of hill. kinda confusing as which one to go to. Not too far from beltway tho. Rooms were nice. Staff was friendly and helpful but no one there in mornings till 11am. Your left to call number if you need... More 

Helpful?
Thank wearybones48
Lorain, Ohio
1 review
5 of 5 stars Reviewed January 22, 2014

I saw the review and thought about stay here but stayed anyways and it was not bad at all. When I arrive to check in I met Gladys and she was very helpful and also check me in early and gave me a nice room. Will stay here again.

Helpful?
Thank JH4life
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - North, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that our staff member, Gladys, was very helpful during your stay. Customer service is a top priority of ours, so I am glad that we were able to meet this goal. Thank you for choosing Extended Stay Hotels. The staff and I would love to... More 

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