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Hilton Washington DC North Gaithersburg

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620 Perry Parkway, Gaithersburg, MD 20877
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Hilton Washington DC North Gaithersburg
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Hilton Washington DC North Gaithersburg
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472 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (472)
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    (152)
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new orleans
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Hotel is a classic 70s hotel that has had a patchwork upgrade. Hilton should gut the hotel and rebuild to contemporary standards. The first floor -- basement -- rooms are dismal. I am a Hilton Honors Silver Level member and they put me in the worst room!

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York Haven
Level Contributor
102 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 1 week ago

I was very disappointed with this Hilton location. As an ongoing long term Hilton customer I am quite aware of the Hilton Brand. My room was changed twice because of the rooms. The first room was far away from the elevator, it has bugs in the room and was not well kept. The second room was in need of repair... More 

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Robert R, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Dear cruizn302, Thank you kindly for your honest feedback. We apologize for any inconvenience caused during your stay. We hope you will give us another chance to make your next stay a memorable one. We look forward to welcoming you back again soon! Bests, Robert R. More 

Cheshire, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Room dead bolt didn't function, clock couldn't be reset to correct time, brunt out light blubs. Poor food and seating in restaurant / bar. Don't understand why Hilton which is normally a quality brand would allow this at this location?

Review collected in partnership with Hilton Hotels & Resorts

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Robert R, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Dear John B, Thank you for taking the time to share your impressions on your recent stay. I am very sorry to read that recent experience at our property fell short of a Hilton Standard. I am not sure if you raised your concerns to the Front Desk, but for future reference, we do have maintenance personnel on property 24/7,... More 

1 review
1 of 5 stars Reviewed 1 week ago

From start to finish this hotel was HORRIBLE. Bugs in my friends room, check in was 2 hrs in line waiting, room wasn't what we reserved, overcharged when we left. Took hours to correct the charges. Kicked out of the pool for having a drink in a Tervis cup. They want you to buy their overpriced drinks so you can't... More 

Review collected in partnership with Hilton Hotels & Resorts

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Robert R, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Dear Q1535ZAchrista, Thank you for your honest feedback. We are extremely sorry to read that you and your friend had an unpleasant experience during your stay. As a testament to our strive for perfection, we endeavor to provide every guest a Perfect 10 experience. However it is quite unfortunate that your stay did not go as planned. All your concerns... More 

Milwaukee, United States
1 review
2 of 5 stars Reviewed 1 week ago

I've stayed at this hotel before and had a fine experience but on my last visit, the a/c unit in the room was EXTREMELY noisy that it work me up at 1 am! I reported this to the Front Desk but at that point there was really nothing they could do since. I was only staying 1 night so it... More 

Review collected in partnership with Hilton Hotels & Resorts

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Robert R, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Dear Antony D, Thank you for taking the time to share your recent experience at Hilton. We are very sorry to read that your stay did not go as planned. Your feedback has been noted. And we hope to improve upon our imperfections by your next visit to our property. Thank you for selecting to stay. Bests, Robert R. More 

North Brunswick, NJ, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel offers excellent value, many amenities, and the staff are really concerned to make one's stay as pleasant as possible. One of my best Hilton experiences. The restaurant is a little expensive, but convenient. I didn't have time to use the pool, but it looked very inviting.

Review collected in partnership with Hilton Hotels & Resorts

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Robert R, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Dear Gerald G, Thank you kindly for taking the time to share your impressions on your recent stay at Hilton. We are very thrilled to read you had a wonderful stay. Our staff is very delighted to know that they have exceeded all your needs and expectations. Every service we provide is oriented to the benefits of our guests; making... More 

Jefferson Hills
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff were considerate and welcoming. The lobby was very nice with plenty of seating. The rooms themselves were dated and could definitely use new carpeting. One really nice feature was the installation of the electric mirror. It had built in lights and some type of heating element that did not fog at all so when stepping out of the... More 

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Robert R, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Dear Luke425, Thank you for taking the time to share your recent experience at Hilton. We are very pleased to read that you found our staff very considerate and welcoming. We are sorry your stay was not up to a Perfect 10. All your remarks have been taken into consideration, and we'll endeavor to work on our shortcomings. We look... More 

Sterling, Virginia, USA
Level Contributor
62 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there for one night. The hotel is a little bit hard to find with the trucks parking on the way. Overall it's a good hotel with all the amenities you expect from a Hilton. The staff is the must and deserves five stars alone.

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Robert R, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Dear ahanoubon, Thank you kindly for the positive feedback. We are extremely sorry to read that you had a bit of difficulty locating our property. That being said, we are very thrilled to read we exceeded your needs and expectations. It is such a great honor for all of us to learn how much you enjoyed your stay, and we... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights during a business trip. We found the staff each day to be extremely helpful and pleasant. Loved the free shuttle (only for places within a 4-5 mile radius). Our driver was super friendly! The manager's reception with free drinks and appetizers on Wednesday evening was a great surprise! Would definitely stay here again. One disappointment... More 

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Robert R, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Dear ksen31, Thank you for taking the time to share your recent experience at Hilton. We are very thrilled to read you had an amazing experience, and that all the staff, service and everything else worked in harmony to provide you with an unforgettable experience. Please, do note that the Managers Reception takes place every Wednesday, and it is by... More 

Pittsburgh, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Valet carts were unavailable all night. Intermittent internet service and sign-in issues Shower/Tub faucet divert-er broke when i attempted to take a shower in the am...called the front desk...was issued another room key because maintenance was unavailable until 8am... which took fifteen minutes to receive...then room key didn't work...called the front desk...issued another room key which took fifteen minutes to... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Robert R, General Manager at Hilton Washington DC North Gaithersburg, responded to this review

Dear Paul B, Thank you for taking the time to share your impressions on your recent stay at Hilton. We are greatly sorry to read your stay turned out to be a very unpleasant one, extremely far from the Hilton brand standard, and promise. This sort of experience is utterly unacceptable, and it isn't what we stand for. Please do... More 

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