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Residence Inn Gaithersburg Washingtonian Center

3.0 of 5
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9721 Washingtonian Blvd., Gaithersburg, MD 20878
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Residence Inn Gaithersburg Washingtonian Center
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Ranked #10 of 15 Hotels in Gaithersburg
A recent review
5 of 5 stars Reviewed June 16, 2013
Abledog808 Wellington, Florida
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86 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Residence Inn Gaithersburg Washingtonian Center
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Wellington, Florida
2 reviews
5 of 5 stars Reviewed June 16, 2013

After an inclement-weather-driven airline odyssey into IAD (with a significant diversion) followed by the usual traffic mess that is VA/MD/DC, we arrived at this property quite weary. In the short time it took for me to check in, Darryl and his staff had me in such a good mood that when I rejoined my husband he asked me what had... More 

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RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review

We truly feel your pain after an arduous travel day (we have all been there). The main thing we want you to know when you arrive at the Residence Inn Gaithersburg is you can put all that behind you. No we are not a beach front hotel serving cocktails in the sand. We are a hotel and staff that prides... More 

Savannah, Georgia
Top Contributor
133 reviews 133 reviews
16 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed June 14, 2013

Great service. We were greeted immediately and with a warm smile. Front desk attendant accompanied me to ensure I knew where my building was and when there was no luggage cart, she went to the other buildings to find one for me. The unit was clean and well kept, as its to be expected from Marriott. Great location. Easy to... More 

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RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review

I would say "WOW" but in all honesty I expect my staff to go above and beyond for all our guests, finding and tracking down what you need. We truly appreciate you letting us know yours (and my expectations) were met and exceeded. We pride ourselves on providing clean, comfortable suites such as yours. Our team will continue to work... More 

Vestal, New York
Top Contributor
199 reviews 199 reviews
41 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed June 11, 2013

We stayed here for 1 night for a family reunion. Both Andrea and Luis at the front desk were terrific! The breakfast bar was great and a nice pleasant room to relax, reading the morning paper. Our room was very spacious as all Residence Inn's are and you need your key card to enter the building, a nice safety feature.... More 

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RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review

We are so pleased you enjoyed your brief stay. It is always a sight to behold when loves ones have a chance to hold a reunion. I am personally proud to read the kudo's heaped upon 2 of my team members for their fabulous service and genuine kindness. We take guest satisfaction seriously, from the complimentary hot breakfast buffet to... More 

Sonoma County
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 10, 2013

I was impressed. Early this month I made a reservation in Gaithersburg MD at a nearby hotel, thinking I had made a reservation for this one. This was my first preference, so when I arrived at the front desk Andrea was gracious, made other recommendations and took down my name & number in case their 'booked' status changed. Soon after... More 

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RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review

I truly am grateful for your response. Knowing that one of my team members went that extra mile to ensure you got to stay at your hotel of choice is so important. Of course we are all happy to know your choice was our Residence Inn Gaithersburg. I understand why, hearing you like to prepare your own meals while traveling.... More 

Frederick, Maryland
Contributor
15 reviews 15 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 3, 2013

Thanks to this hotel for being very friendly! Radeka and Darrly were very helping with our large group. They were every flexible and patiente with us!! Stay here if you have a larger group. Right by the Rio Entertainment complex make it even better..

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RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review

We appreciate that you choose to have your group stay with us and experienced our fabulous above and beyond customer service. Our goal is to impress each traveler and it seems we did such with your large group. Our suites are bigger than a standard hotel room so I am sure such a group enjoyed the extra space, and of... More 

Washington, DC
Top Contributor
579 reviews 579 reviews
149 hotel reviews
2,525 helpful votes 2,525 helpful votes
5 of 5 stars Reviewed May 7, 2013

Hotel is nestled in an upscale residential/business development surrounded by a shopping center with several theatres, good shopping, nice restaurants and a lake. What more can you ask for? The hotel itself is equally nice in terms of upkeep and has a great staff who make you feel right at home. This is a typical Residence Inn, but what makes... More 

Was this review helpful? Yes 4
RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review

Location, location, location. I could not agree more. We are in a wonderful area, that is so convenient, with so much to offer - restaurants, shopping, movie theater, etc. within a 5-7 minute walk. With the beautiful weather we are experiencing our patio by the pool is so relaxing as well. Thanks for letting us know our staff is fabulous... More 

Cherryville, North Carolina
1 review
5 of 5 stars Reviewed May 2, 2013

While not perfect, the rooms are neat and clean. (Yes, even in the corners and under the beds.) Breakfasts and dinners are basic, but varied and tasty. The location is very convenient for my work assignment. However, it's the staff that makes this Residence Inn a cut above. They take their host responsibilities to the highest level. Always pleasant, cheerful,... More 

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RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review

You have provided what I consider the perfect compliment. We made your stay feel like a "home away from home". It is such a bonus to hear "it's the staff that makes this Residence Inn a cut above". Our focus is to make our guests happy and comfortable while they are away from home. We am firm believers in providing... More 

Hillside, New Jersey
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 1, 2013

My sister moved into the Resident Inn Gaithersburg for about a week, when she lost her son. Daryl and the rest of the Front desk staff were trully awesome. Every day Daryl and the other senior manager pitched-in to support their Buffet breakfast staff. They cleared tables and constantly asked their guests "How are we doing? Is there anything else... More 

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RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review

It was our pleasure to provide support and comfort to your family, especially your sister, during a time of need. The numerous conversations I had with her were priceless and moving. Appreciate each and every day was the common theme. We are so glad you appreciated the very reasonable rates and all the complimentary benefits our property offers, such as... More 

Oswego, New York
Top Contributor
65 reviews 65 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 25, 2013

We stayed here when attending the National Cherry Blossom Festival in DC. Property broken up into several buildings. Was a large combination bedroom/living room. Was somewhat worn and not up to the standards we found in other Resident Inns. Breakfast was okay. Front desk staff was helpful upon arrival. Enjoyed the shopping center/entertainment center nearby. Main problem was that only... More 

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RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review

We are pleased you had a comfortable stay and enjoyed our excellent customer service. Sadly we were not aware of the device limitation our new internet service provider placed on our rooms. That is an oversight on our end. Once we were made aware of this problem we were able to correct it. We are sorry it impacted your stay.... More 

1 review
2 of 5 stars Reviewed April 20, 2013

We always stay at Marriotts, if we can, because of the comfort of the beds, and Residence Inns by preference because of the full kitchens. This Residence Inn is just not up to the Marriott standards. On the plus side, the staff are excellent and the place is clean. On the negative side, these beds are so hard that my... More 

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RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review

Thank you for providing the information regarding our new internet service. Unfortunately while we were able to provide a stronger, more stable signal and service we were actually unaware that a device limit was in place. We too had never been aware of this. Rest assured that this issue and been resolved. Hopefully you will join us again and everyone... More 

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