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Extended Stay America - Washington, D.C. - Gaithersburg - South

2.5 of 5
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201 Professional Drive, Gaithersburg, MD 20879 (Formerly StudioPlus Gaithersburg)
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Extended Stay America - Washington, D.C. - Gaithersburg - South
Best prices for: 1 room 1 guest
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Ranked #12 of 15 Hotels in Gaithersburg
A recent review
3 of 5 stars Reviewed January 28, 2015
Mary P
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42 reviews from our community

Traveler rating
    12
    12
    5
    3
    10
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9
2
5
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Grandville, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

We expected more out of hotel as the reviews seemed good. The hide-a-bed sofa was disgusting (stains, worn out, dirty) and the windows were opened and couldn't be securely closed (they appeared damaged), and the carpet was dirty when we arrived. When I mentioned the dirty hide-a-bed, the staff person showed me another room which was, according to her, "nice,... More 

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Baltimore, Maryland
1 review
2 of 5 stars Reviewed April 13, 2015

I stayed at this hotel for three days, Upon my arrival my room I reserved was not available so I had to stay in another room the AGM advised me the style room I requested wasn't available but if I wanted to try to change in the morning would be fine. So as directed I did the GM AL was... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

On behalf of the entire management and staff, I am sincerely sorry you feel that our staff did not provide you with professional and respectful customer service. I really appreciate you bringing this to our attention. We continually work to improve our hotel to provide exceptional customer service. In order to address your concerns, kindly contact the General Manager at... More 

1 review
3 of 5 stars Reviewed January 28, 2015

Okay so if you must stay at an extended stay for any period, I would strongly suggest this one. Not for it's cleanliness or location. There's only 1 reason I was able to survive my two months here and that was due to one outstanding lady at the front desk Meriam! She is very attentive to your needs as a... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Mary - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the way our staff was able to provide great customer service, and also letting us know you enjoyed your time staying with us. Thank you again for your kind words. The staff... More 

1 review
4 of 5 stars Reviewed January 14, 2015

It was a little pricey, but, the service and staff were the best! A special shoutout to Miriam at the front desk, who made our stay there so pleasent. My only complaint was the awful smells coming from some of the rooms on our floor. Other than that it was convenient. Thanks again to the awesome staff there.

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with the service provided by our great staff. Still, I apologize that you experienced an unpleasant odor during your visit. I will be meeting with our housekeeping staff to review your comments to ensure this... More 

1 review
3 of 5 stars Reviewed December 28, 2014

Mariam was an outstanding receptionist at the front desk of Extended Stay hotel. She was ALWAYS very kind, positive, and always greeted you with a warm, sincere smile. I was also quite impressed with her courteous, genuine, and professional manner. I consider myself a people person and love meeting people who are authentic and sincere in their dealings with others!... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I appreciate you taking the time to write such a great review of our hotel. I am glad that you enjoyed the wonderful customer service our staff provided you. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with another... More 

1 review
3 of 5 stars Reviewed December 21, 2014

I will start by saying the hotel needs a renovation desperately, and will not focus on how filthy the sofas and carpet are here. I titled my stay here based truly on one person - Mariram the front desk manager is amazing. My wife and I stayed here for three weeks, and I can not name a morning that this... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the great customer service you had while staying with us; however, I am so sorry to read of the cleanliness issues you experienced with the carpet and sofa. In response to your review, I will be working with my housekeeping staff to ensure... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2014

Truthfully the front desk lady Cecelia was the single lady that made my trip worth wild she looked up and gave me step by step directions to get where I need to go bc I have never used the metro before it's 1000% better then this quality inn in Myerstown Pa that I moved to!

Was this review helpful? Yes 1
Cuyahoga Falls, Ohio
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 26, 2014

In Gaithersburg for business. Wanted a smoking room. Got the room online. Upon arrival, no smoking room. And being charged more than confirmation email. Being told I had to pay online upon reserving to get internet price. When I get a confirmation email about room and price, I expect to get what the email says. Since this hotel is the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Gaithersburg - South, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that Mariam provided you with such exceptional service. I will be sure to share your comments with her, and the rest of our staff. We look forward to welcoming you back in the future! More 

Miami Beach, Florida
1 review
4 of 5 stars Reviewed February 27, 2014

Me and my wife stayed here for months while on business, it can get a little chaotic on the weekends but otherwise pretty quite. Rooms need serious updates, carpet and sofas have major wear and tear. they have a okay breakfast its really not much but has a full kitchen which was a plus for us being here for so... More 

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Gaithersburg, Maryland
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 3, 2014

Stay away from this filthy hotel, manager manuel he doesn;t know how to treat guest , front desk staff always friendly nice location although the rooms were a complete disaster hair in bathtub hair and stains in bed linen stained bathtowels a big no no stay away from this hotel there are plenty of hotels in the area

Was this review helpful? Yes 4
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