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Holiday Inn Gaithersburg

3.0 of 5 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879
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Certificate of Excellence 2014
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Holiday Inn Gaithersburg
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Holiday Inn Gaithersburg
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266 reviews from our community

Traveler rating
    134
    56
    37
    15
    24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paw Paw, West Virginia
Top Contributor
102 reviews 102 reviews
40 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed there for a night twice this month, and were well pleased. The rooms were clean and well appointed. The bed was quite comfortable, always a key point. The staff seemed to fall over themselves trying to please. We ate breakfast which was a nice buffet, and had dinner at the pub one night. The pub... More 

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Rospk
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have close relatives in the Rockville –Potomac area and therefore we come to the area, at least two or three times a year. For many many years already, we have chosen the Holiday Inn in Gaithersburg has our hotel when we are in the area. It's true that the hotel is centrally located and very convenient to the various... More 

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Middle River, Maryland
1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff couldn't do enough. The place was clean and pleasant. Will return next year. We were served an excellent breakfast. Upon arrival was well mannered and well dressed. Room was nice. Upon leaving the outside door was broken, they worked on it and then comped us. Maintenance people were great.

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Oakland, Maryland
Senior Contributor
37 reviews 37 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family stayed here while attending my son's college graduation. The staff was very welcoming and friendly. They quickly resolved the one issue that came up during our stay. The rooms were clean. The water in the shower was hot. The beds were comfortable with a nice selection of pillows. I especially liked the book lights on the head boards.... More 

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Summerville, South Carolina, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

My wife and I stayed here from 12/4/14 to 12/7/14. We were pleased with the courtesy and friendliness displayed by every hotel employee we encountered. The room was clean and fresh and the water was hot. The food and atmosphere in the pub on the first floor was excellent. We recommend the hotel to all travelers.

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Staten Island, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Just got back from a hockey tournament trip. I know that having a bunch of hockey players running around your hotel can't be that easy to manage, but DON'T list yourself as a tournament hotel if you don't want the teams there and can not accommodate their needs and the needs of your other guests at the same time. The... More 

Was this review helpful? Yes 2
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

thank you for your recent business. It is very unfortunate that this particular hockey tournament weekend was not successful for our guests or our employees. This was truly an anomaly, as we have hosted innumerable sports tournaments for several years with great results. We have learned a great many lessons over the 4 day holiday weekend, and one of the... More 

Staten Island, New York, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

While the manager states that we did not pre-request a banquet room to keep the kids out of the other guests hair, I have emails showing that they wanted over $500 a day to use the rooms even though we booked 120 guest rooms a night. This was prior to our arrival. Every hotel we attend gives us these rooms... More 

Was this review helpful? Yes
katie d, Director of Sales at Holiday Inn Gaithersburg, responded to this review

.I’d like to start by thanking you for staying with us and apologizing for not delivering what you expected.The experience that you had with our food and beverage service at the hotel is not typical nor something we find acceptable. We are taking steps to improve this process with the team. Starting with making sure our sales managers follow up... More 

Bradenton, Florida
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for 4 nights, because the location of the hotel was very convenient for our needs for the Thanksgiving holiday. The room we stayed in I believe was renovated, but not recently because the bathroom wall paper was patched and there was a big chip in the tile of the bathroom floor (3rd floor North tower)... More 

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katie d, Front Office Manager at Holiday Inn Gaithersburg, responded to this review

Thank you so much for your recent stay. I sincerely apologize for all the issues you had with your room and the food and beverage operation. Our maintenance team has taken care of all the mechanical issues and we are having training next week with all of our restaurant personnel. We do share all of the feedback we receive, both... More 

Staten Island, New York
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was here w a hockey organization for a tournament, over 100 rooms booked. Upon check in I asked for a large conference room for the kids to use so they don't disrupt other guests in the hotel. They usually play knee hockey and I wanted to avoid having them play in the hall ways. They said we could have... More 

Was this review helpful? Yes 2
katie d, Front Office Manager at Holiday Inn Gaithersburg, responded to this review

We apologize you were not able to enjoy our hotel during your stay. In the future, hopefully we can have a 2 way conversation on your groups wants and needs well in advance, in order for us to be a great deal more prepared. We scheduled double the amount of staff usually needed for the business levels. We also opened... More 

Staten Island, New York
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My kids both had a hockey tournament in the area and our organization chose this hotel for the entire group to stay at. I hope we never come back here. In the past, when the organization stayed in other cities, at different establishments, the hotel accomodated the organization by providing a conference room, or other 'common area' for parents and... More 

Was this review helpful? Yes 3
katie d, Front Office Manager at Holiday Inn Gaithersburg, responded to this review

We apologize you were not able to enjoy our hotel during your stay. In the future, hopefully we can have a 2 way conversation on your groups wants and needs well in advance, in order for us to be a great deal more prepared. We scheduled double the amount of staff usually needed for the business levels. We also opened... More 

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Additional Information about Holiday Inn Gaithersburg

Address: 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879
Phone Number:
Location: United States > Maryland > Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Gaithersburg 3*
Number of rooms: 300
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Also Known As:
Holiday Inn Gaithersburg Hotel Gaithersburg
Gaithersburg Holiday Inn
Hotel Style:
#1 Best Value Hotel in Gaithersburg
#2 Business Hotel in Gaithersburg
#3 Family Hotel in Gaithersburg
#3 Green Hotel in Gaithersburg

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