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Holiday Inn Gaithersburg

3.0 of 5 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879
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Holiday Inn Gaithersburg
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Holiday Inn Gaithersburg
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268 reviews from our community

Traveler rating
    135
    56
    38
    15
    24
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66
25
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118
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here because my house had no heat I checked in at night and I order some food witch was old and not hot I guess it was that way cause of how late it was I don't know my wash clothes was not that clean had a few stains on them and the bed was kinda low like... More 

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Martinsburg, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were stranded in the snow storm and could not make it further. Vanessa at front desk was very helpful with our obtaining accomodations for the night. She went or of her way to make sure all of our needs were not just met but exceeded them. The accomodation and property is nice and clean, very up to date. There... More 

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Paw Paw, West Virginia
Top Contributor
101 reviews 101 reviews
39 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed December 21, 2014

My wife and I stayed there for a night twice this month, and were well pleased. The rooms were clean and well appointed. The bed was quite comfortable, always a key point. The staff seemed to fall over themselves trying to please. We ate breakfast which was a nice buffet, and had dinner at the pub one night. The pub... More 

Was this review helpful? Yes 1
katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

Thank you for staying with us twice in the past month, and taking the time to let us know about your stay. Our team thrives on feedback, and of course we truly celebrate when we get such wonderful reviews! Our entire staffed in trained in 100% guest satisfaction, and we are thrilled you enjoyed both of our restaurants, Village Park... More 

Rospk
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 18, 2014

I have close relatives in the Rockville –Potomac area and therefore we come to the area, at least two or three times a year. For many many years already, we have chosen the Holiday Inn in Gaithersburg has our hotel when we are in the area. It's true that the hotel is centrally located and very convenient to the various... More 

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katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

thank you so much for always choosing our hotel when in the area. Isidro is definitely a class act, and his customer service skills are above and beyond most mangers in the industry. WE have shared your wonderful comments with the entire team, and they asked that I thank you as well for making them feel so appreciated. I have... More 

Middle River, Maryland
1 review
5 of 5 stars Reviewed December 17, 2014

The staff couldn't do enough. The place was clean and pleasant. Will return next year. We were served an excellent breakfast. Upon arrival was well mannered and well dressed. Room was nice. Upon leaving the outside door was broken, they worked on it and then comped us. Maintenance people were great.

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katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

Thank you for your recent stay, and especially for taking the time out of your busy schedule to write a review on trip advisor. We are very pleased you had such a great stay, and although you experienced a problem, it was rectified immediately by our professional maintenance staff. We look forward to taking care of you in the near... More 

Oakland, Maryland
Senior Contributor
37 reviews 37 reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 17, 2014

My family stayed here while attending my son's college graduation. The staff was very welcoming and friendly. They quickly resolved the one issue that came up during our stay. The rooms were clean. The water in the shower was hot. The beds were comfortable with a nice selection of pillows. I especially liked the book lights on the head boards.... More 

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Summerville, South Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2014

My wife and I stayed here from 12/4/14 to 12/7/14. We were pleased with the courtesy and friendliness displayed by every hotel employee we encountered. The room was clean and fresh and the water was hot. The food and atmosphere in the pub on the first floor was excellent. We recommend the hotel to all travelers.

Was this review helpful? Yes 1
Staten Island, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 4, 2014

Just got back from a hockey tournament trip. I know that having a bunch of hockey players running around your hotel can't be that easy to manage, but DON'T list yourself as a tournament hotel if you don't want the teams there and can not accommodate their needs and the needs of your other guests at the same time. The... More 

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katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

thank you for your recent business. It is very unfortunate that this particular hockey tournament weekend was not successful for our guests or our employees. This was truly an anomaly, as we have hosted innumerable sports tournaments for several years with great results. We have learned a great many lessons over the 4 day holiday weekend, and one of the... More 

Staten Island, New York, United States
1 review
1 of 5 stars Reviewed December 4, 2014

While the manager states that we did not pre-request a banquet room to keep the kids out of the other guests hair, I have emails showing that they wanted over $500 a day to use the rooms even though we booked 120 guest rooms a night. This was prior to our arrival. Every hotel we attend gives us these rooms... More 

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katie d, Director of Sales at Holiday Inn Gaithersburg, responded to this review

.I’d like to start by thanking you for staying with us and apologizing for not delivering what you expected.The experience that you had with our food and beverage service at the hotel is not typical nor something we find acceptable. We are taking steps to improve this process with the team. Starting with making sure our sales managers follow up... More 

Bradenton, Florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 1, 2014

We stayed at this hotel for 4 nights, because the location of the hotel was very convenient for our needs for the Thanksgiving holiday. The room we stayed in I believe was renovated, but not recently because the bathroom wall paper was patched and there was a big chip in the tile of the bathroom floor (3rd floor North tower)... More 

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katie d, Front Office Manager at Holiday Inn Gaithersburg, responded to this review

Thank you so much for your recent stay. I sincerely apologize for all the issues you had with your room and the food and beverage operation. Our maintenance team has taken care of all the mechanical issues and we are having training next week with all of our restaurant personnel. We do share all of the feedback we receive, both... More 

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Additional Information about Holiday Inn Gaithersburg

Address: 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879
Phone Number:
Location: United States > Maryland > Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Gaithersburg 3*
Number of rooms: 300
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Also Known As:
Holiday Inn Gaithersburg Hotel Gaithersburg
Gaithersburg Holiday Inn
Hotel Style:
#1 Best Value Hotel in Gaithersburg
#2 Business Hotel in Gaithersburg
#3 Green Hotel in Gaithersburg
#3 Family Hotel in Gaithersburg

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