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Holiday Inn Gaithersburg

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
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2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879
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1 room 1 guest
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Holiday Inn Gaithersburg
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328 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (328)
  • Mar-May only
    (96)
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    (90)
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    (83)
  • Dec-Feb only
    (59)
All months
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel has everything you may need, a blower, an iron an iron board, refrigerators etc ... The rooms are small it basically just fit the 2 beds and that's it. Is very clean, exactly as pictured. Everyone is very Profesional. They are located nearby restaurants, Burlington, shopping centers. Free parking, indoor pool with a restaurant ... Love it and... More 

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Brooklyn, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This hotel is nothing more than average overall. Was there for a convention which had close to 300 people from our group and have to say I wasnt in love with the customer service for the most part. We had a large group so you would think they would say we will give you a nice big hospitality room to... More 

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katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

We apologize that you and your friends had issues with our service levels. Our objective is to take care of every single guest every day whether they are with a group or on their own. Unfortunately our staff did the best they could to keep all parties happy, but we were not successful.We had an innumerable amount of complaints from... More 

Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Again, this was part of our 3 days 2 nights Niagara Falls /Washington DC / Philadelphia tour by Take tours (run by L&L) We were happy with this hotel, clean and large, room with a mini fridge and microwave. 2 double beds, no breakfast included. Room is clean. WIFI is good. Group check in late after 9pm and left about... More 

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Washington DC, District of Columbia
Level Contributor
142 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If u need to be in Gaithersburg or Germantown MD i would stay here. I'm from MD and in general the above areas can be a little shady. This hotel is recently renovated and actually very nice. There is a great bar/restaurant on site which has good tvs and great service. There's also a rental car place on site. It's... More 

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Orlando, Florida
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Checked in around 12:30am from a long a horrible ride on Tours4fun and was greeted with nice professional staff. We did get a wake up call for the next day. The room was clean and the bed was comfortable. There was a microwave and small refrigerator in the room. The furniture in the room was really outdated so was the... More 

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katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

Thank you so much for letting us know about your recent stay. I am very pleased your received such great service, and everything was clean and in working order. We do still have 4 floors of rooms which are scheduled for renovation late 2015. I hope next time you are in the DC area, you will give us anther opportunity... More 

Pittsburgh, Pennsylvania
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First, this hotel is located close to lots of food and shopping so that's very convenient. The staff members who greeted us were very friendly and helpful. Our room was large and clean and it had everything we needed: fridge, microwave, and even a pull-out desk and reading lights at both sides of each bed. While I personally did not... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago

I travel for a living and I have never had this bad of service before. My coworker and I arrived to the hotel at around 1:15 am after traveling all day to get here. The front desk agent named Collins couldn't figure out our reservation that we had booked through a third party website. Instead of helping us or trying... More 

Was this review helpful? Yes
HIGaithersburg, Front Office Manager at Holiday Inn Gaithersburg, responded to this review

Dear Mikkel, We’re very sorry for the inconvenience you experienced that night. We strive to provide excellent service to all of our customers. We addressed your concerns right away and hope that our actions for service recovery was to your satisfaction. If you return to the Gaithersburg area, we hope you give us another chance to serve you. Please feel... More 

North Easton, Massachusetts
1 review
5 of 5 stars Reviewed 4 weeks ago

I went down to this hotel with a few friends and we all had an amazing time with Martin, the bartender in the bar downstairs. He was extremely friendly and made great drinks. I can't wait to go back and visit him again next year!!!

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chicago, illinois
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My husband and I booked at this hotel since we always had good experience with Holiday Inn. We stayed at this hotel from Friday, checked out Sunday last weekend of June. It was a busy weekend for them because of weddings and other functions so parking was kinda tough plus the weather did not cooperate. The guest services staff were... More 

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed July 25, 2015

tired after long journey we arrived close to midnight. The man at the front desk, Collins, helped us warm heartedly even speaking fluent german. The rooms are nice and proper and the price is moderate.Would always come back. here.

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