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Holiday Inn Gaithersburg

Certificate of Excellence
GreenLeadersGold level
3.0 of 5
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2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879
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Holiday Inn Gaithersburg
Best prices for: 1 room 1 guest
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Ranked #4 of 15 Hotels in Gaithersburg
Certificate of Excellence
GreenLeadersGold level
A recent review
4 of 5 stars reviewed 2 days ago
Suzanne S Palatine, Illinois, United States
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296 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Palatine, Illinois, United States
Top Contributor
52 reviews 52 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was a part of a touring school group going to Washington DC for the Memorial Day weekend. We stayed here 2 nights with 35 students. They were welcoming, safe, and very well organized for having us. The hotel itself was clean and the buffet breakfast was very nice. I would stay here again, even if the trip was just... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

After my last experience staying in a different Holiday Inn I was a bit apprehensive to stay here. My company placed me here for the week not my choice. Much to my surprise I was treated with the utmost courstesy and professionalism from check in to restaurant service I was,welcomed by a great staff . Mohammed and Cedric were Outstanding... More 

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1 review
5 of 5 stars Reviewed 1 week ago

I'm a Masters Educated Medical Professional who's been staying here for 3 weeks. The customer service professionals at the "HIG" quickly addressed any issues I had expediently and with a smile on their faces. Excellent service and appreciation for Veterans and those that serve our country! Will certainly stay here again without question if I am in the area!

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katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

We cannot thank you enough for posting such a great review on Trip Advisor. Our team loves our guests, and treats them like family. We strive daily to ensure all aspects of your experience is a positive one! Thank you again and we look forward to taking care of you in the near future! More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Stayed for 2 weeks in April 2015 and apart from a comfy bed, the stay was underwhelming. Food in O'Malley's pub was very average and every dish seemed to have something fried. This isn't a place for healthy options food. Breakfast was OK. Maria in the restaurant was very friendly. Unfortunately in Gaithersburg there isn't much else and a colleague... More 

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katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

thank you for taking the time to write about your experience on trip advisor. We are pleased you enjoyed the comfort of the mattress and our service especially Maria. We are planning on a new restaurant concept which will have a larger variety of healthy options. This project should be completed by the end of this year. We sincerely hope... More 

Gaithersburg, Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago

What a great hotel. Staff goes out of their way to ensure guests are comfortable and have everything they need. Spent about 20 days in hotel for business related activity. Front desk staff knew my name after the 2nd day and always ensured that I was pleased with my stay. O'Malley's pub food and drinks were by far the best... More 

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Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff was super friendly and very helpful!! Room was nice, and I loved the assortment of pillows. Only negative I found was room was not quite clean between customers - found a gummy goldfish on carpet and a torn bag under the dresser. Maybe more staff to help clean as I find that more items on floors/under beds in hotels... More 

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Apex, North Carolina
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here while in town for a wedding. It was pretty blah, AND they wanted to charge an extra $13.50 for breakfast! Since I am a Club member, we worked out a deal where I paid $10 more for my room and got two breakfasts for free (I came out $17 to the good). The room was clean by drab.... More 

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katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

Thank you for staying with us while in town for a wedding. I am pleased our staff took care of your concerns with the breakfast. We apologize that you did not receive a renovated room. 80% of our rooms are renovated, and by the end of this year, we will have completed 100%. We love our guests, and we hope... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was outstanding! A+ to outstanding customer service. Adan was a joy. TG in the restaurant made us feel at home. Our stay was quiet and comfortable. Thank you. I will return and will highly recommend my friends to choose this location.

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Ontario, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Recently stayed after a very long drive with 2 young kids arriving without a reservation. Front desk staff was very friendly and accommodating. Isidro went out of his way to find us milk late at night for our toddler! We were beyond thankful after a very hectic day to not have to search an unfamiliar area at nearly midnight. Room... More 

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Top Contributor
118 reviews 118 reviews
111 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Checking in and out ran smooth. Rooms were cozy but the cleaning of them could of been better. Restaurant on location serves up some great food. I like their shepherd's pie. Parking on Saturday was hectic but the front desk attendant helped us find our way since we couldn't fit in the garage. Looking forward to the next time.

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katie d, General Manager at Holiday Inn Gaithersburg, responded to this review

thank you so much for your recent stay, and letting us know about your experience. We apologize your room was not as celan as expected. We have very high standards of cleanliness, so thank you for pointing this out. I am please you loved the food in our restaurant. We strive to ensure all guests are happy every day, and... More 

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