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Comfort Inn Shady Grove

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16216 Frederick Road, Gaithersburg, MD 20877
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Comfort Inn Shady Grove
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Comfort Inn Shady Grove
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291 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lansing, MI
15 reviews 15 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for 3 nights while visiting DC. The hotel was nice and the front desk people were very friendly and helpful. The rooms were spacious an most importantly...the AC worked fine. We had a thunderstorm blow through and we lost TV for about 30 minutes, we have DirecTV at home and the hotel has Dish. This isn't anything that... More 

Was this review helpful? Yes 1
Marietta, Georgia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is probably the best we've stayed in for a very long time. The owners/managers/staff are all extremely helpful and friendly. Asked for information on restaurants - they went the extra mile and looked up their menus, price range, etc. Called one morning asking for the time the breakfast closed - it was already 9:30 - they said, come... More 

Was this review helpful? Yes 1
Sweetwater, Florida, United States
Top Contributor
137 reviews 137 reviews
22 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nothing fancy, but clean, quiet, friendly staff, decent breakfast and convenient. Standard room set up. Restaurants, and bar within a block. Fairly quiet rooms. Seems busy. Not too far from the Metro and about 10 miles from DC

Was this review helpful? Yes 1
Tampa, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was a bit concerned about what to expect from a Comfort Inn, but our stay could not have been more comfortable. Front desk staff were personable and helpful. We had requested a quiet room and that is what we received. A couple of small issues with the room (malfunctioning safe, scalding-hot water) were corrected immediately. The shuttle to the... More 

Was this review helpful? Yes 1
Gettysburg, Pennsylvania
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I haven't even been there yet - but just had a great experience with Chris and their customer service. Somehow, booking online, I accidentally booked for tonight - well, I'm not going there tonight but next week. Called the hotel - got Chris - and he took EXCELLENT care of me. Got me switched over to the correct dates. Thank... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel 2-3 times a year for several years and it has always exceeded my expectations. I highly recommend it. The staff is always courteous and professional. And the shuttle service to the Shady Grove Metro station is very convenient.

Was this review helpful? Yes 1
Marble Falls, Texas, United States
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed a very clean hotel room and comfortable stay for 5 nights. The beds and pillows are the best we have experienced at any hotel chain. We will definitely stay here again. The staff were all very friendly and helpful. Hotel is on the same block as an express pharmacy, Dunkin Donuts, a flower shop, and a small convenience... More 

Was this review helpful? Yes 1
New York City, New York
1 review
3 of 5 stars Reviewed 4 weeks ago

When I checked out, I told the front desk that I always stay at Marriotts and Hiltons but now I'll use Comfort Inns in the future. He said thank you, gave me the bill, I glanced at it and didn't look quite right, but I left for my meeting. At home, I realized they added $3.18 for the room safe... More 

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ViraSafai, Managing Partner at Comfort Inn Shady Grove, responded to this review

Dear Mr. Alex, Thank you for your kind words about our staff and property. I apologize about the misunderstanding regarding the safe charges. Our intention is not to deceive any of our guests; the safe charges are written on the registration card that you signed at check-in. I wish you had told us at checkout and our staff would have... More 

North Syracuse, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2015

I have only positive things to say. The staff was warmly professional and attentive. The room was clean and quiet and provided everything we needed including WIFI, refrigerator, microwave, toiletries. the room. The super fast elevators will not go unnoticed. A full breakfast was the perfect start to our days in Washington. The Comfort Inn provided free shuttle service to... More 

Was this review helpful? Yes 3
Saint Simons Island, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2015

This was our fourth or fifth stay at this motel . While cleanliness and comfort of the rooms were excellent, the most outstanding feature is friendliness of staff. From front desk, housekeeping, maintenance, etc., everyone goes out of their way to make your stay as enjoyable as possible. The first morning we were there, I had left my toiletries scattered... More 

Was this review helpful? Yes 2
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