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HYATT house Gaithersburg

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200 Skidmore Boulevard, Gaithersburg, MD 20877
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HYATT house Gaithersburg
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HYATT house Gaithersburg
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223 reviews from our community

Traveler rating
    104
    67
    26
    13
    13
See reviews for
91
32
12
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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    (223)
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    (72)
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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Let me start by saying the staff was very friendly, after that, it quickly goes downhill. The room was in poor shape and missing amenities promised on the web and even the guides in the rooms. The bed was comfortable but that was it. Shower door handles had the chrome peeling off them, kitchen looked like it was about to... More 

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Gaithersburg MD, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had two 2 bedroom suites for 6 adults and 2 teenagers for 5 nights. Everything worked out very well for a family gathering in the area. The hotel was very nice and clean, convenient and quiet location, everything worked properly and the staff was very accommodating. We enjoyed the fire pit area on several occasions, and had a barbecue... More 

Review collected in partnership with Hyatt Hotels

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Rome NY
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

The A/C broke. We called and someone came up right away and offered another room which unfortunately we did not take as it was after midnight and we were already in bed and unpacked. They provided a fan and didn't charge us for the room. Based on their customer service and the spaciousness of the room, we would stay there... More 

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Xitlaly C, General Manager at HYATT house Gaithersburg, responded to this review

Dear deeveebee, Thank you for staying with us and providing us with feedback. Please accept our apologies for the faulty A/C. We thank you for your business and hope that you'll continue to use our Brand for all your travel needs. Sincerely, More 

Washington, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

When you overhear the staff say they don't want to switch guests to a new room with a working air conditioner because they're worried about the count, you know they shouldn't be in the hospitality business. And when you hear them working out who is ordering the pizza when you're standing at the counter waiting to be helped, then you... More 

Review collected in partnership with Hyatt Hotels

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Xitlaly C, General Manager at HYATT house Gaithersburg, responded to this review

Dear Ms. Rebecca C, Thank you for staying with us and providing us with feedback. Please accept our apologies from our Team and we hope you'll try us again to experience the customary service we are known to provide. Please reach out to me directly, if I may assist you with your next reservation while traveling to the area. Sincerely, More 

Livonia, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hyatt was a great choice during a recent family event. The hotel was well worth the value and the staff was very friendly and made us feel very welcome. A great room with a lot of room for relaxing. Great job..

Review collected in partnership with Hyatt Hotels

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Xitlaly C, General Manager at HYATT house Gaithersburg, responded to this review

Dear Curt R, We are delighted that you chose to stay with us during your recent trip to the DC area. Our entire team would like to thank you for allowing us to serve you as our guest. We hope to see you return to our Hotel in the future! Sincerely, More 

1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel with a newborn baby and a 3 year old. The rooms were perfect for our family and the staff could not have been friendlier or more helpful. They genuinely cared about how our stay was going and always checked in with us.

Review collected in partnership with Hyatt Hotels

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Ridgefield, CT
Top Contributor
84 reviews 84 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

One can book the extremely spacious "triples" - with two separate bedrooms and bathrooms, holding 4 (or 5 with the sleep sofa) for true luxury! A full kitchen is included and 3 flat screen TV's. Those rooms feel as if they could accommodate a small company. On this visit, we booked a standard "king" - which also had a full... More 

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Xitlaly C, General Manager at HYATT house Gaithersburg, responded to this review

Dear TruthTalker, We are delighted that our Team provided a memorable experience for you and your family. As you mentioned, our hotel has beautiful spacious suites that are suitable for big and small families, great outdoor areas for relaxing and we are centrally located to public transportation to travel to DC without dealing with traffic congestion. We love having you... More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago

Rooms and common areas are not maintained well. We had to move rooms after the first night because half the power outlets and the toilet weren't working. Staff seemed not very interested in how inconvenient this was. Beds were very uncomfortable. Breakfast ended earlier than I was told, so we missed breakfast the second morning. Even though they were still... More 

Review collected in partnership with Hyatt Hotels

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Xitlaly C, General Manager at HYATT house Gaithersburg, responded to this review

Dear Guest, Thank you for taking time to write about your service experience at our Hotel. Your feedback will help us in continuing to improve our service delivery. Please accept our sincere regrets in having issues related to outlets and toilet; we have already evaluated and fixed these particular issues. Our entire team would like to thank you for picking... More 

Nazareth, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 2 nights in a 2br/2bath room. Room was plenty big, each br had its own bath and kitchen had all necessary items from bottle opener to cereal bowl... even an ice maker in the full sized fridge/freezer. Small leak under the sink, but otherwise the room was in good condition. As we were traveling south, we had our dogs... More 

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Xitlaly C, General Manager at HYATT house Gaithersburg, responded to this review

Dear Guest, We are delighted that our Team was able to provide you and family with a memorable stay experience while visit the DC area. As you have mentioned, our hotel has great amenities for guest enjoyment and our Team is well trained to have you experience the area without any hassle. We hope to see you next time you... More 

Stockbridge, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Hyatt House is a great option for families. Very casual environment. Spacious rooms/suites. Great family-friendly amenities. Really liked the free breakfast option. Also liked the free shuttle to/from the DC metro. Staff very helpful with directions and recommendations. All for a reasonable price.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Xitlaly C, General Manager at HYATT house Gaithersburg, responded to this review

Dear Guest, Thank you for staying with us during your recent visit to DC. We were delighted that you enjoyed our breakfast and complimentary shuttle. We are glad you had the opportunity to experience our Hotel and staff and we thank you for your feedback. Sincerely, More 

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