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SpringHill Suites Gaithersburg

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9715 Washingtonian Boulevard, Gaithersburg, MD 20878
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SpringHill Suites Gaithersburg
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153 Reviews from our TripAdvisor Community

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Traveler rating
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    69
    28
    13
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (153)
  • Mar-May only
    (49)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (23)
All months
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent a week here in a suite as I was looking for an apartment. I had no trouble whatsover - the bed was comfortable, and I slept great (even as my room was right next to the elevators). The area is convenient to DC - I commuted during rush hour to and from and my trip was always around... More 

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Hermitage
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was very friendly and helpful; pool was very clean but the guest room we had was old and worn out. Stains on the ceiling were unsightly and the carpet was on its last legs. Hotel was in a convenient location. Breakfast buffet was a little weak.

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Atlanta, Georgia
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is a standard SpringHill Suite property. Everything about this hotel was just average. The Lobby was average lobby for this brand type. The front desk staff was average. Not overly friendly but not rude either. Gave you the feeling that you can stay if you want but no one cares if you leave. This hotel was walking distance... More 

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Steve O, General Manager at SpringHill Suites Gaithersburg, responded to this review

Hello MCTTRAVEL57, Thank you for taking the time out to provide us with your feedback during your most recent visit. I’m glad that you enjoyed your stay, however we strive to go above and beyond to wow our guests. I invite you to contact me to see how we could have made your stay more than average. We look forward... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I am local, live a few miles away from Springfield Suites. One night we had an emergency, so the family has to find a place to stay away. Knowing local hotels, we just drove by a few places asking for a room. After 3 stops, we got to Springfield. Tara, the front desl person, did not have the room, but... More 

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York, Pennsylvania
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here overnight while in town for a sporting event. Overall, rooms were clean, beds comfy, and breakfast average for a comp.breakfast. Did not use pool but it was open during our stay. My only complaint was we had reserved two rooms, one of which was ready at 430 pm during check in. the other room was not ready... More 

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Steve O, General Manager at SpringHill Suites Gaithersburg, responded to this review

Dear Queenie76, Thank you for your positive feedback regarding our hotel. I’m glad you had a comfortable stay with us. I apologize you had to wait for your second room. We try our best to accommodate guest requests, such as two connecting rooms, rooms next to each other, etc. When a prior guest checks out of a room later than... More 

1 review
2 of 5 stars Reviewed June 16, 2015

I've stayed in Marriott's all over the country and this is the first Marriott I have stayed in where the pool has not been open in the summer on a weekday. On check in they hand me a piece of paper that says the pool is open between labor day and memorial day. That makes no sense. Open in the... More 

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Steve O, General Manager at SpringHill Suites Gaithersburg, responded to this review

Hello Nunya B, Thank you for leaving your feedback about your stay with us at the SpringHill Suites Gaithersburg. I’m sorry that you were not aware of our pools hours. We have taken extra steps to ensure our transparency regarding our pools hours. We advertise our pool hours on our website, our reservationists are aware of our pool hours, and... More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 15, 2015

Just checked in. No bottles of water in the room so I go downstairs to the "pantry". None in their either. Asked the front desk - was told, "we're going to restock the pantry in about an hour". REALLY? Your response to that question should be, "No problem, let me go in the back and grab you a bottle." I... More 

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Steve O, Manager at SpringHill Suites Gaithersburg, responded to this review

Greetings jskleinman, I want to first thank you for taking the time to write a review of our property on TripAdvisor! It is through guest feedback that we truly grow as a property in our customer service! I understand your frustration regarding the Market not being stocked with the items that you wanted at the time of arrival, and I... More 

Chapel Hill, NC
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed June 13, 2015 via mobile

If you are a light sleeper or sensitive to noise in the sleeping environment (as I am), stay away. Their units are old and rattly and noisy. And the beds are pretty much right on top of them. I went down to the front desk at 1:00 a.m. to ask for a different room. Tried two others and the air... More 

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Steve O, General Manager at SpringHill Suites Gaithersburg, responded to this review

Hello Elmunc, Thank you for providing us with feedback about your stay with us here at the SpringHill Suies Gaithersburg. We do our best to make our guests feel comfortable, but I'm sorry that we did not meet your expectations. I'm glad that we were able to come to some sort of resolution. I invite you to contact me next... More 

Eastern NC
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 5, 2015

Great, clean hotel located close to Rio and lots of dining options. The room was lovely with comfortable bed, great pillows, and a sofa and chair for lounging. There is a small kitchenette (dorm fridge/microwave) with a separate sink which is good for mixing drinks and bringing up breakfast. I took an idea from a previous reviewer and used the... More 

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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 26, 2015

Stayed here in order to visit with friends. Reservation ready when we arrived. Kept us away from a noisy group of a college sports traveling team. Room had all amenities, although we didn't use any of the kitchen. Would return if in the area

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