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Rocky Gap Casino Resort

3.0 of 5 16701 Lakeview Road NE, Flintstone, MD 21530 (Formerly Rocky Gap Lodge and Golf Resort)
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Certificate of Excellence 2014
Rocky Gap Casino Resort
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Rocky Gap Casino Resort
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679 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Rocky Gap Casino Resort
See the most recent reviews
Takoma Park, Maryland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 8, 2014

I was looking for a quite place to stay for 3 days out of where i live, i found this one. I enjoyed a lot at this place. I was by myself. The place is very clean and quite as i wanted. They have a nice food and restaurants with good bar. There rooms and enviroment was perfect Instead of... More

Was this review helpful? Yes 3
Wanda H, Marketing at Rocky Gap Casino Resort, responded to this review

Thank you for your recent review! We are pleased that you enjoyed your stay and we are looking forward to your next visit. Wanda Holtschneider Director of Marketing More

Glen Burnie, Maryland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 7, 2014

I stayed here for some quality "me" time--and I got it!. The room was spacious, clean, nicely decorated, and well-equipped. The view from every window was breathtaking. The indoor pool, Jacuzzi and facilities were great! I enjoyed the breakfast buffet in the Lakeside Restaurant, and dining in the Signatures Bar and Grill while watching the football games on the many... More

Was this review helpful? Yes 3
Wanda H, Marketing at Rocky Gap Casino Resort, responded to this review

Thank you for your recent review! We are glad that you enjoyed your visit and we are looking forward to seeing you in the near future. Warmest regards, Wanda Holtschneider Director of Marketing More

Ocean City, Maryland
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 6, 2014

Stayed here recently. It was a nice visit, but there were some inconviences and concerns. The pool/hot tub was very nice, but it can become crowded. We were going to stay and eat breakfast but I was not going to pay $30 for 2 people to eat breakfast so we checked out early. There is not many outdoor activities for... More

Was this review helpful? Yes
Wanda H, Director of Sales at Rocky Gap Casino Resort, responded to this review

Thank you for your recent review. We are sorry you didn't enjoy your last visit. I am interested in further information regarding your concerns. Please feel free to contact me at 301-784-8400 or via email at wholtschneider@rockygapcasino.com. It is our goal to ensure that we meet or exceed the expectations of our guests and without the feedback from our guests,... More

Johnstown, Pennsylvania
Top Contributor
167 reviews 167 reviews
31 hotel reviews
192 helpful votes 192 helpful votes
4 of 5 stars Reviewed January 6, 2014

My fiancé and I enjoy staying at Rocky Gap, thanks to their $99 room/$99 in free slot play promotion (I think it's available Sundays through Thursdays). Overall, it's a really nice, smoke-free casino. A little on the small side, but hey . . . we always make the best of it.

Was this review helpful? Yes
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review

I am so glad you enjoy yourself at our casino! We work very hard to exceed our guests' expectations! Thank you for your kind words. See you soon! More

Gettysburg, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2014

Stayed December 30, 2013 for our 41st anniversary. Desk clerks were not that pleasant. Room looked out over the front entrance so the view wasn't there. The parking is terrible. Room was large and very nice. Towels were fluffy and absorbent. Ate at the buffet for dinner which was below average food and service. Next day, we ate lunch at... More

Was this review helpful? Yes 1
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review

I am sorry that your visit with us did not live up to your expectations. We strive to provide quality training to our staff, so they can not only satisfy, but exceed our guests expectations. If you would like to tell us more details about your experience so we can use it as a training tool, please email info@rockygapcasino.com. We... More

Portsmouth, Virginia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 2, 2014

Stayed here Dec 27th through Dec 29th, 2013. We had no hot water for two days. Even though the front desk and maintenance knew about the problem, no notice was given to us as patrons of the resort. We found out when we tried to run bath water. No compensation was offered nor was another room offered. After repeated calls... More

Was this review helpful? Yes 3
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review

I am surprised and sorry to hear about your experience at our resort. I would encourage you to speak to our Director of Marketing, Wanda Holtschneider directly about your visit and the issues you encountered, so that she may address it properly. Her contact information is 301.784.8473 or wholtschneider@rockygapcasino.com. I do hope you will contact her so we can make... More

Virginia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 31, 2013

I was recently there for a 2 night stay. At check-in the desk clerks were NOT friendly at all. They don't smile or even look like they want you there to spend your money. When we reached our room and opened the door it was 2 queens; I immediately called the front desk and spoke to the same check-in clerk... More

Was this review helpful? Yes 2
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review

I am glad to hear that you had some good experiences at Rocky Gap, but saddened that you also had some less-then-stellar service during your visit. I have forwarded your comments to our front desk manager, Director of Gaming, & Director of Marketing. If you would like to speak to any of them directly, please email me at info@rockygapcasino.com and... More

Baltimore, Maryland
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 30, 2013

Had a nice time at Rocky Gap this weekend , amazing views from hotel room, staff was very nice, valet parking , casino was small but nice. Hotel did not have free breakfast nor discounted coupons for meals was the only let down. The grounds were nice , wonderful views of the mountains. LB grill and bar was vice reasonable... More

Was this review helpful? Yes
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review

I am glad you enjoyed your stay with us! In the future, as the property grows, we would like to start offering Food & Beverage promotions. Thank you so much for your feedback and kind words. Hope you visit us again soon! More

Baltimore, Maryland
1 review
4 of 5 stars Reviewed December 30, 2013

Took my husband for his Birthday (12-27-12-30-2013) for weekend trip brought on Living Social. We had a nice time. The hotel was spacious and clean with amazing views of mountains, water and property. The casino was small but nice for its size for this hotel. The staff was very friendly and helpful.

Was this review helpful? Yes
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review

Thank you for your complimentary review on our resort and staff! Happy belated birthday to your husband and we hope you visit us again soon! More

Contributor
20 reviews 20 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 28, 2013

I previously reviewed Rocky Gap Resort this past summer. I recently stayed for my first overnight visit and the experience was highly disappointing. PROS I received a coupon on the mail for a free night of lodging, my cost was zero for the room The staff are al top notch and friendly CONS Rocky Gap continues to advertise its spa... More

Was this review helpful? Yes 2
KimberlyR492, Executive Marketing Assistant at Rocky Gap Casino Resort, responded to this review

I am so sorry that you had such a negative experience at Rocky Gap. I have spoken to our Director of Marketing, Wanda Holtschneider and she would very much like to speak with you. Please contact her at 301.784.8473 or wholtschneider@rockygapcasino.com. Thank you. More

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What travelers say

  • Breakfast buffet(6)
  • State park(6)
  • Lake view(3)

Additional Information about Rocky Gap Casino Resort

Address: 16701 Lakeview Road NE, Flintstone, MD 21530 (Formerly Rocky Gap Lodge and Golf Resort)
Location: United States > Maryland > Flintstone
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Rocky Gap Casino Resort 3*
Number of rooms: 200
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Also Known As:
Rocky Gap Lodge And Golf Hotel Flintstone
Rocky Gap Hotel

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