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Residence Inn Columbia

3.0 of 5
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4950 Beaver Run Rd, Ellicott City, MD 21043
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Residence Inn Columbia
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Ranked #1 of 2 Hotels in Ellicott City
A recent review
5 of 5 stars Reviewed March 16, 2015
Maria K Ellicott City, Maryland
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90 reviews from our community

Traveler rating
    34
    25
    17
    8
    6
See reviews for
23
13
13
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Ellicott City, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2015

We are currently staying at this hotel and can't say enough about how great it is. The staff have truly gone above and beyond to make us feel at home. We've been there about a week and half. When it was snowing, they decided to provide heavy appetizers and soup so that we wouldn't have to drive in the dangerous... More 

Was this review helpful? Yes 2
David B, General Manager at Residence Inn Columbia, responded to this review

Hi Maria K! Thank you so much for taking the time rate your hotel on Tripadvisor. I am delighted to hear that our staff made you feel at home-particularly during the snow storm that we experienced! Our staff truly demontrates on a daily basis our mission to provide our guests with "Service So Memorable." We hope to see you again... More 

Senior Contributor
35 reviews 35 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 10, 2015

I was not at the property long. I checked in about 5 pm and was out the next morning at 6:15 am - so here are my quick observations for about 12 hours of time: Front desk - friendly, acknowledged my status, moved me promptly when I did not care for the potential noise factor of my initial room. 5... More 

Was this review helpful? Yes 1
David B, General Manager at Residence Inn Columbia, responded to this review

Hi Courtjester17, Thank you so much for staying with us and taking the time to review your experience! I am so glad to hear about your positive interactions with our staff-They truly embody Residence Inn's rich history of taking care of our guests. I am disappointed to hear about your experience with the luggage rack in the room. Based on... More 

Mercer, Pennsylvania
Senior Contributor
49 reviews 49 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 18, 2014

My husband and I come to Baltimore and Howard County at least twice a year. We lived here for many years and come back to visit friends. We are Marriott Gold Elite members and spend 30-40 nights in an average year in Marriott hotels. I have mixed feelings about this visit. The people are kind and attentive, but the hotel... More 

Was this review helpful? Yes 1
David B, General Manager at Residence Inn Columbia, responded to this review

Hi Vivienne04, Thank you so much for staying with us during your trip to the area! I also appreciate you taking the time to review our hotel. I am so glad that you found our staff to be warm and inviting. I was disappointed to hear that you felt that the hotel felt old, as we just completed a comprehensive... More 

Lexington, Kentucky
Senior Contributor
25 reviews 25 reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 15, 2014

This began several months ago when I first began looking for a room in Baltimore for the Army/Navy game. When I decided on this hotel, Darrius contacted me via email to introduce himself and to insure that I understood that I should never hesitate to call him for anything, at anytime. True to form, when I contacted him to let... More 

Was this review helpful? Yes
David B, General Manager at Residence Inn Columbia, responded to this review

Hi DaveR3232, Thank you so much for staying with us and for your kind review! I am so glad to hear that our staff made your stay a memorable one. I am so proud of our staff and their commitment to carry out the Residence Inn culture. I am also glad that you were you enjoyed our spacious room-one of... More 

Camp Hill
Top Contributor
270 reviews 270 reviews
60 hotel reviews
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed December 7, 2014

I reserved with Michael and he was helpful. On Friday I checked in after a hard drive in the rain during rush hour. Immediately the woman at the desk gave me a bottle of water-what a nice gesture. I was not in the mood to go back out for a local chair restaurant so grabbed some food from the handy... More 

Was this review helpful? Yes
David B, General Manager at Residence Inn Columbia, responded to this review

Hi Courthouse067, Thank you for staying with us during your recent trip to the Columbia area. I also appreciate you taking the time to write a review. I am so glad that you enjoyed our staff and the accommodations during your stay. We hope to see you again next time your travel plans call for a trip to the area!... More 

San Francisco, California
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 2, 2014

My husband and I flew into Baltimore for a visit to Gettysburg and Hershey. Arriving late at night, we chose to stay nearby BWI and continue on to Gettysburg after some sleep. The room at this location was a spacious studio apartment, with full kitchen, kitchen dining for two, living area with 37" TV which swiveled for viewing in the... More 

Was this review helpful? Yes
David B, General Manager at Residence Inn Columbia, responded to this review

Hi DiRider, Thank you so much for your kind review of your stay with us. I am glad to hear that you were able to rest and spread out in one of our spacious suites, and enjoy the amenities that Residence Inn offers. We hope you will come back and join us in the summer and enjoy our pool and... More 

Miami, Florida
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 24, 2014

My room was very clean only problem is that it's supposed to be nonsmoking and one of the 2 rooms was smoked in. I did call the front desk and let them know. If that room didn't stink of cigarettes it would have been great.

Was this review helpful? Yes
David B, General Manager at Residence Inn Columbia, responded to this review

Hi Isabel A, Thank you for taking the time to review your stay with us. I am so disappointed to hear about the cigarette smell in one of your suites. As you know, Marriott is 100% smoke free environment. I am so sorry to hear that your room had been smoked in, and not properly fumigated. I have reviewed your... More 

Thomson, United States
Contributor
18 reviews 18 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 23, 2014

Residence Inn by Marriott, Columbia, The first thing I must comment on this property is that the staff if the epitome of customer service. My hat is off to Ginnai, Darius, Emily and Michael. They got all the rooms our group required and did an outstanding job. The beds are very comfortable and the room I had room 133 was... More 

Was this review helpful? Yes 1
David B, General Manager at Residence Inn Columbia, responded to this review

Steven P, Thank you so much for your kind review of our hotel. It was our pleasure to host you and your team! I am so glad to hear that you enjoyed your time with us. In addition to our spacious suites, our staff is truly our number one asset. We are in the process of securing our license now-we... More 

UK
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

I live overseas but whenever I'm MD I always stay at the Residence Inn Ellicott City and am never disappointed. The rooms have everything you'd need, the staff are wonderfully helpful and professional, and the housekeepers do an excellent job. The breakfast is also perfect. I wouldn't think of staying anywhere else.

Was this review helpful? Yes
David B, General Manager at Residence Inn Columbia, responded to this review

Hello JPantel, Thank you for staying with us during your recent trip the area. Thank you also for your kind review of our hotel- I am so delighted to hear about your stay. Residence is truly a home away from home, and I am glad to hear that our staff provided you with their intuitive human touch. We look forward... More 

Westborough, Massachusetts
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 20, 2014

I started the trip with a problem with my reservation - not good. The hotel staff I have to say more than made up for it during my stay. They were extremely polite and helpful at all turns during the weekend. I think the hotel was at or near full capacity, so they were stretched. My wife asked for oatmeal... More 

Was this review helpful? Yes
David B, General Manager at Residence Inn Columbia, responded to this review

Hi JJ-Westborough!, Thank you so much for your staying with us, and for your review! I am delighted to hear about your experience with our staff going the extra mile. At Residence Inn, our goal is to provide our guests with the comforts of home, and our staff plays a large role in that mission. We hope to see you... More 

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