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BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills

Certificate of Excellence
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6755 Dorsey Road, Elkridge, MD 21075
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BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills
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BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills
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252 reviews from our community

Traveler rating
    139
    75
    29
    2
    7
See reviews for
72
88
15
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Robbinsville, North Carolina, Usa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Room was comfortable and clean. Breakfast was good. Staff behind desk could have been more friendly but I guess they were okay. Bonnie who works in and around the lobby and breakfast area was a wonderful people friendly person and made our stay pleasant and memorable.

Review collected in partnership with Best Western

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Mount Vernon, Ohio
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had 70+ customers at the BW BWI hotel early May, 2015. Nice hotel. + Lobby newly remodeled - very nice + Rooms were nice & clean. + Bonnie from the kitchen/server staff was OUTSTANDING. Very caring and a hoot. Above & beyond! + Custodian/Maintenance (can't recall name) Calvin? was very prompt and helpful, and also delivered/picked-up luggage for our... More 

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Tina C, Director of Sales at BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills, responded to this review

Thanks so much!!!!..for staying at the Best Western PLUS BWI Airport / Arundel Mills on your tour of Baltimore. I’m happy to hear that you liked our newly remodeled hotel. We get great comment from our guest about the new look. We agree with you that Bonnie is OUTSTANDING and happy that she's a part of out team. Orlando is... More 

United States
1 review
5 of 5 stars Reviewed 1 week ago

Great BWI airport hotel to stay at with a shuttle to the airport. Also, super pub next door to eat and drink at, Stained Glass Pub. The breakfast in the morning is good...many options to choose from. The rooms are very clean with an updated modern decor.

Review collected in partnership with Best Western

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Tina C, Director of Sales at BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills, responded to this review

I have to agree with you that the BEST WESTERN PLUS BWI Airport / Arundel Mills décor is beautiful. The breakfast bar changes every day to give the long term guest a change. Thank you for staying with us and for your 5 star review. See you again soon! More 

Wilkes-Barre PA, United States
1 review
5 of 5 stars Reviewed 1 week ago

I have been staying at this hotel off and on over the past 5 years. The staff has always been "over the top" courteous and helpful. The new lobby and room upgrades are perfect! This is a great location for doing business in the Baltimore / Washington area.

Review collected in partnership with Best Western

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Tina C, Director of Sales at BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills, responded to this review

First and foremost, thank you for being a loyal customer for over 5 years with us. It was a pleasure having you and we are very happy to hear your stay with us was “5 stars and Fabulous in every way” the hotel is glowing after all the renovation and your support and feedback inspires our staff to provide every... More 

Santa Cruz, California, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is well situated near the BWI airport. The shuttle service was good. However, make sure you put your name down for next day pickup. (one staff member did not mention this). Breakfast was very good for a FREE breakfast. Room was quiet even though we were near the airport.

Review collected in partnership with Best Western

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Tina C, Director of Sales at BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills, responded to this review

Thank you so much for taking the time to write a review about us for all future travelers to read. We are happy to hear that you stay with BEST WESTERN PLUS BWI Airport / Arundel Mills with our free breakfast, free Wi-Fi, and great park and fly or cruise packages. We strive to make you feel at home when... More 

Columbus, Ohio
Top Contributor
65 reviews 65 reviews
15 hotel reviews
209 helpful votes 209 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed her for a pre-cruise stay out of Baltimore. This hotel has been recently updated and is very nice. It comes with an indoor pool and hot tub which makes it nice since you can use it all year long. It also has a work out room and a sauna, but the sauna was not working when we were... More 

Was this review helpful? Yes 1
Tina C, Director of Sales at BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills, responded to this review

Thank you so much for taking the time to write a review about us for all future travelers to read. We are happy to hear that you stay with BEST WESTERN PLUS BWI Airport / Arundel Mills with our free breakfast, free Wi-Fi, and great park and fly or cruise packages. We strive to make you feel at home when... More 

Indianapolis
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Convient location even though we were not using the airport. Easy to get to and very well maintained. Staff was very helpfull and attentive even though the hotel had a large group of foreign students staying there.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Tina C, Director of Sales at BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills, responded to this review

Thank you for such an incredibly nice review! Everyone at the BEST WESTERN PLUS BWI Airport/Arundel Mills takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review. More 

Miami Beach, Florida
Top Contributor
79 reviews 79 reviews
37 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Let's be honest - not many people are chomping at the bit to stay at a Best Western. As a general brand, they make me think of the motels your parents stayed on when you took a road trip across the country and you had no other lodging options. So you can imagine my enthusiasm when my wife and I... More 

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Tina C, Director of Sales at BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills, responded to this review

Thank you for the kind words about BEST WESTERN PLUS BWI Airport Hotel/ Arundel mills being very nice, clean and in a great location. I am sorry that your flight was canceled that is no way to start a trip. We hope that we will have the opportunity to WOW you during your next stay with us. More 

Williamsport, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here before and after flying to Miami. Shuttle to airport was right on time to take us and we were picked up 10 minutes after getting our checked luggage. Very clean rooms with comfy beds. Lots to choose from on the breakfast buffet. Would definitely recommend this hotel to anyone.

Review collected in partnership with Best Western

Was this review helpful? Yes
Tina C, Director of Sales at BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills, responded to this review

First and foremost, thank you for choosing the BEST WESTERN PLUS BWI Airport Hotel/ Arundel mills. It was a pleasure having you and we are very happy to hear your stay with us was “5 stars and Fabulous in every way”. It’s a delight to know that you thoroughly enjoyed our large rooms, our hot breakfast and shuttle service. Please... More 

Baltimore, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

Front desk staff was rude, did not provide the rooms I had reserved - I requested two adjoining rooms with three beds so my bridesmaids and myself could all stay together the night before my wedding and get our makeup done all in the same area, but they did not reserve me those rooms even though they told me that... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Tina C, Director of Sales at BEST WESTERN PLUS BWI Airport Hotel / Arundel Mills, responded to this review

Thank you for your comments. I am sorry you had a somewhat bad experience with our front desk staff and service details. I am going to review your feedback with our GM and be sure it is addressed and corrected. I hope you will consider staying here again. If so please dont hesitate to contact me personally. More 

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