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All 3 Cumberland hotels

Ramada Cumberland Downtown

3.0 of 5 Hotel   |   100 S. George St., Cumberland, MD 21502 (Formerly Holiday Inn Cumberland Downtown)
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Ramada Cumberland Downtown
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Ranked #2 of 3 Hotels in Cumberland
A recent review
5 of 5 stars reviewed 2 days ago
TantaSharon Bethesda, Maryland
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83 reviews from our community

Traveler rating
    26
    34
    15
    3
    5
See reviews for
19
25
9
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bethesda, Maryland
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We decided to go at the last minute to Cumberland. The Hotel was wonderful and we got reservations and they even reduced our room for us! Surprise that we were given a coupon for free drink. Had a delicious free drink and a wonderful cheese quesadilla. We were very happy and I'll plan to go out and explore the area.... More

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Cold Spring, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Parking was problematic. Very uncomfortable leaving my car in a lot down the street from the entrance. Hallways and elevators need "freshening up". Room itself was nice.

Review collected in partnership with Ramada

Was this review helpful? Yes
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Dear Brian, I understand your concerns about parking in the city and we do our best to keep the area well lit to alleviate any problems. I hope the service you received while with us outweighs your anxiety and prompts you to return. Thank you for choosing our Ramada Inn Cumberland for your travel needs. Sincerely, CT Weber More

Alexandria
Top Contributor
69 reviews 69 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were greeted promptly. The staff was courteous and very polite. While the hotel is older our room was clean and odor free. The hotel allows pets and does not charge an additional fee. We booked our room on line and we had no problems whatsoever. The hotel offered breakfast off of the regular restaurant menu and the food was... More

Was this review helpful? Yes 1
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Dear Don50Alexandria, Thank you for your kind words. It is always rewarding when we exceed your expectations. Thank you for staying with us and for tooting our horn. Sincerely, CT Weber More

Alexandria, Virginia
1 review
1 of 5 stars Reviewed 6 days ago NEW

I booked a room through the Ramada website on 10/16 for the night of 10/18, and received email confirmation. When we arrived on 10/18 we were told the hotel had cancelled our reservation and rebooked us at a hotel 10 miles away. The deskclerk said that reservations made through the Ramada website are not received right away by the hotel... More

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CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Dear 56Jeff, I am sorry that we were unable to honor your reservation and had to make arrangements for you at another hotel. Unfortunately on rare occassions, we find ourselves in this situation and do our best to make this as painless as possible. You are absolutely correct, we could have and should have reached out to you and more... More

Mechanicsburg, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed 2 nights at the Ramada Inn. Our goal was to take the Western Md Railroad to Frostburg and back, The hotel was close enough that we did not have to move our car until we were ready to check out. They provide a free excellent breakfast that is served from the menu for their guests. The overall convenience... More

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CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Dear JohnK, I am pleased our location and amenities enhhanced your enjoyment of the Western Maryland Railroad. Please come see us again. Sincerely, CT Weber More

Miami
1 review
2 of 5 stars Reviewed 1 week ago via mobile

The staff was very nice and the restaurant was reasonably priced, but it was like we were sleeping on the railroad tracks. I was woken up several times during the middle of the night by train whistles. It is VERY loud and the entire room shakes, needless to say I'm exhausted!!! It was by far the worst night sleep I've... More

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CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Dear Thast1, Thank you for taking the time to tell me of your Exhaustion. I can assure you, no guest should leave our hotel feeling this way. Please allow me the opportunity to address your discomfort by contacting me at your earliest convenience. Sincerely, CT Weber More

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

The rooms smelled like smoke, the lounge smelled like smoke and the hotel is old and tired. Could use a top to bottom cleaning.

Review collected in partnership with Ramada

Was this review helpful? Yes
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Dear No Smoking, I am sorry you were subjected to the smell of cigarette smoke and would be obliged if you would reach out to me personally so I may make certain the areas you encountered are properly cleaned so future guests are not inconvenienced. Sincerely, CT Weber More

Top Contributor
80 reviews 80 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

Cumberland is one of those places that happens to be a good stopping point on trips through the central part of the country. Travelers have probably either just been through the mountains or are preparing to go through the next day. i have stayed at this hotel numerous times, and I stayed there a couple nights ago en route from... More

Was this review helpful? Yes 2
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Dear Beautyhugger, You certainly could not have picked a better time to travel from Kentucky to Conneticut. Thank you for pulling off the highway and taking advantage of our hospitality. Sincerely, CT Weber More

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Additional Information about Ramada Cumberland Downtown

Address: 100 S. George St., Cumberland, MD 21502 (Formerly Holiday Inn Cumberland Downtown)
Phone Number:
Location: United States > Maryland > Cumberland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Cumberland Downtown 3*
Number of rooms: 130
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Also Known As:
Holiday Inn Cumberland Downtown Hotel Cumberland
Cumberland Holiday Inn

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