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Ramada Cumberland Downtown

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100 S. George St., Cumberland, MD 21502 (Formerly Holiday Inn Cumberland Downtown)
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Ramada Cumberland Downtown
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Ramada Cumberland Downtown
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208 Reviews from our TripAdvisor Community

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Traveler rating
    55
    73
    58
    13
    9
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54
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
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    (208)
  • Mar-May only
    (38)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (34)
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West Mifflin, Pennsylvania
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel was nice. Rooms were very clean. Just a basic room. The free breakfast buffet was disappointing. Not enough selections and the food wasn't hot. Great location for anyone taking the train ride.

Was this review helpful? Yes
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Blondecks, I am so sorry to hear that your breakfast was not served hot. Our free breakfast is one of our biggest selling points but all is lost if we fail the first rule of food service....hot food hot, cold food cold. We take pride in our ability to exceed your expectations and again I apologize for not meeting yours.... More 

2 reviews
2 of 5 stars Reviewed 4 days ago NEW

It's not horrible but not great by far!!! The room we had was small, old and just felt dirty. The breakfast was ok, buffet style but you could order eggs how you like them. DO NOT FORGET ANYTHING. When you call house keeping they will clam they didn't find it. You can tell them right where you had it sitting.... More 

Was this review helpful? Yes
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Deborah, I am sorry you felt your room was cramped, dusty and old. We have four rooms per floor that are smaller due to stairwells that are commonly sold over the internet at discount prices. I believe that is the room that you experienced as our standard rooms are quite large for the industry. Please request a room with two... More 

Travelers are raving about these Cumberland hotels

West Columbia, South Carolina
1 review
3 of 5 stars Reviewed 6 days ago NEW

The check-in was slow, room was not ready until after 4PM. The facility had 910 person on the desk and he was overwhelmed. The lunches served to our group was of poor quality, not what has been served in past years.

Review collected in partnership with Ramada

Was this review helpful? Yes
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

William, I am sorry to have fallen short of your expectations during your recent stay. We work hard to have rooms ready for our guests whenever they arrive however at time that is challenging. Please accept my sincere apology for the delay. More 

Charleston, West Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff was really nice. The beds were very comfortable and the rooms nice and clean. The part I liked was that you get to order off of the menu for breakfast. Will stay there again when I am in town.

Was this review helpful? Yes 1
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Stephen, I am very pleased you enjoyed your stay with us. We greatly appreciate your business and hope you return very soon. More 

Blacksburg
1 review
4 of 5 stars Reviewed 1 week ago

Check in was speedy and performed by friendly, knowledgeable clerk. Room was clean and comfortable.

Review collected in partnership with Ramada

Was this review helpful? Yes
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Dear Blacksburg, Thank you for allowing us to be a part of your "Train Trip". What a great way to see our fabulous mountains. More 

Annapolis, Maryland
1 of 5 stars Reviewed 1 week ago

We spent two nights at the Ramada Inn in Cumberland this month and plan never to return. The room was not clean, was dark and dreary, and the beds uncomfortable. The carpet was so disgustingly dirty, with a multitude of burn marks, it was obvious that it hadn't been replaced in a good many years, much less cleaned ever. The... More 

Review collected in partnership with Ramada

Was this review helpful? Yes
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Annapolis, I am sorry you found the hotel and city to be so depressing. My staff and I take pride in our efforts to make our guests feel welcomed and well taken care of. We obviously have failed you and I apologize. Your comments will be shared with my staff so future guest do not share your experience. Thank you... More 

Raleigh, North Carolina
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice stay, we would return. Nice place to stay if you are riding the GAP trail. Lots of restaurants within walking distance. Good hot breakfast buffet and on the weekend you can order off the menu for free.

Was this review helpful? Yes 3
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Katie, Thank you for staying with us and taking advantage of our great location. Hurry back to enjoy one of our downtown's summer and fall festivals. More 

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