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Ramada Cumberland Downtown

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100 S. George St., Cumberland, MD 21502 (Formerly Holiday Inn Cumberland Downtown)
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Ramada Cumberland Downtown
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Ramada Cumberland Downtown
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189 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Damascus, Maryland
3 of 5 stars Reviewed 3 days ago NEW

For this part of the country, the hotel is a good value. It's clean and staff are helpful and friendly. But be sure to ask for a room facing Union Street or bring ear plugs and sleeping pills.. The back of the hotel faces train tracks that are active at night. We just came from a baseball tournament, so 14... More 

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Liberty, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

We arrived at 4:00 PM on Monday.The hotel room was old but clean. The outdoor pool was nice. And the staff were very helpful. We walked down to the Save-A-Lot grocery and it was a little uncomfortable. Lots of homeless people. But then we found out we were right by the City Union Mission. We did not have any problems.... More 

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Lancaster, Pennsylvania
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for one night while in town for a wedding this weekend. If you are not familiar with western Maryland/West Virginia, this is not the sort of area you would expect to find a five star hotel with fine dining, spa, etc. This hotel certainly met my reasonable expectations. It was clean, bed was comfortable. Breakfast was a... More 

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Ilion, New York
1 review
3 of 5 stars Reviewed 5 days ago NEW

Was very disappointed with the restaurant. The menu selection was very limited and there was no consistency. Ordered nachos one night and they were very good so decided to order them another night and they weren't even close to being what they were the first night.

Review collected in partnership with Ramada

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CT W, General Manager at Ramada Cumberland Downtown, responded to this review

David, Thank you for taking the time to evaluate our restaurant. I am sorry to hear there was such a difference in the preparation of your meal and will work with the kitchen to improve our consistency. Thank you for staying with us. Please allow us the opportunity to serve you again in the future. More 

Aubrey, Texas
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Pros: The location was nice and the downtown was walkable. The evening front desk staff was helpful and knowledgeable about the area. Cons: The hotel was very dated and the bathrooms were not very clean. Breakfast was not good (but it was free) and the breakfast staff was very odd. Location: The hotel is downtown and walkable with a pedestrian... More 

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CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Dear Texas, How refreshing to hear my staff told you about our little downtown commons. I hope you enjoyed your stroll. Please accept my sincerest apology for the less than clean bathroom you encountered. I will address this with my cleaning staff immediately. Thank you for choosing the Ramada Cumberland. Please come again. More 

Pascagoula, Mississippi
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Very nice hotel with comfortable rooms, great breakfast, close parking and wifi that actually works. The staff are friendly and helpful and the hotel is very clean. They are customer focused and an excellent value.

Was this review helpful? Yes 1
CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Thank you for being so generous in your comments. We look forward to your next visit. More 

Edinburg, Virginia
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The room itself was nice. King sized bed, couch, nice bathroom. Good wi-fi. My biggest complaint is the sheets. They were pilled-pillowcases too. The breakfast buffet was not great, but I think they normally serve a menu option. Because they were at capacity, they only offered the buffet option. The staff was all very friendly and it was around the... More 

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CT W, General Manager at Ramada Cumberland Downtown, responded to this review

Gloria, I have shared your observations with my my Housekeeper to improve our inspection process and remove worn sheets from our supply. And thank you for understanding the need for a buffet during high volume. Please come see us again. More 

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