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Fairfield Inn & Suites Cumberland

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21 North Wineow Street, Cumberland, MD 21502
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1 room 1 adult
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Fairfield Inn & Suites Cumberland
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377 Reviews from our TripAdvisor Community

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Eighty Four, Pennsylvania
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I always stay at this hotel when I am in Cumberland for business. The rooms are clean and the location is convenient. This is a typical representation of any Fairfield Inn. the breakfast is also the typical fare that you find in this type of hotel. Each time I stay here the coffee is fresh and the food selection is... More 

Helpful?
Thank PJ L
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review

Dear PJ L, Welcome back and we appreciate you taking the time to share your experience with us. We love hearing that your stays have been enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your next visit. Best, Janine Pitner General Manager More 

Lutherville, Maryland
Level Contributor
222 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

A known future competitive intrusion has forced a remodel of the lobby breakfast area which, for the time being, has been condensed into a meeting room. To make up for the inconvenience, are there are a few minor issues, the hotel has added donuts from a local landmark to the menu. Yum. My room was ok but I had a... More 

Helpful?
Thank CandyMan627
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review

Dear CandyMan627, We are delighted to hear of the comfort you experienced at our hotel. We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We hope to see you again soon. Best, Janine Pitner... More 

Howell, Michigan
Level Contributor
51 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 21, 2015

The room was very clean. The staff was very friendly. a nice selection for breakfast. Not happy with the new thicker mattresses, which they advertised. I hate to think what sleeping on the old ones was like. I know soft mattresses are trending, but I had a horrible nights sleep. which made the rest of the six hour drive home... More 

Helpful?
Thank Elsie M
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review

Dear Elsie M, I appreciate you noting our cleanliness, breakfast and service even though our mattresses were not to your liking. We appreciate your feedback and do take it under consideration as we monitor our guest offerings. Thank you for staying with you and for your time in reviewing our hotel. Sincerely, Janine Pitner General Manager More 

Chattanooga, Tennessee
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 14, 2015

When visiting Cumberland, this should be your go-to hotel. Traveled via Amtrak from Washington DC and the hotel was within couple blocks from the station. This location is perfect for those who travel into town without a car, as it's only blocks away from the core of downtown and the Canal walkway is not even 10 steps away from the... More 

Helpful?
Thank Justin S
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review

Dear Justin S, I'm delighted to hear that you enjoyed your stay. It’s great to receive your kind comments about our location and service. We appreciate your patronage and hope to see you again soon. Best, Janine Pitner General Manager More 

Waldorf, Maryland
1 review
4 of 5 stars Reviewed December 13, 2015

I have been staying here for years for business. Great location off Interstate 68. The staff are friendly, rooms clean and spacious. Breakfast served every morning, fresh and hot. Fresh coffee available 24/7. Great value !

Helpful?
Thank Mat6927
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review

Dear Mat 6927, Welcome back! We’re pleased to hear our clean hotel, friendly staff, and convenient location have made for enjoyable stays. Reflections like yours allow us to monitor our guest experience. We look forward to seeing you again soon and we are thrilled to be your home-away-from-home. Best, Janine Pitner General Manager More 

1 review
5 of 5 stars Reviewed December 9, 2015 via mobile

Staff phenomenal and the rooms are well priced and spacious. Breakfast in the morning is excellent. The hotel is off of the main highway. Provides laundry machines, a nice gym and a pool for everyone to enjoy. I highly recommend this hotel and I do a ton of traveling.

Helpful?
Thank Jay H
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review

Dear Jay H, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 8, 2015

I have been traveling and doing business in Cumberland for two year. I have tried other hotels in the area but not for the last year and a half. Why look else where. The Fairfield rooms are always comfortable and clean, the rates are reasonable, and the staff is courteous, professional, and always accommodating. In fact everyone from the manager... More 

Helpful?
Thank John R
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review

Dear John R, Welcome back! Thank you for taking the time to share your kind review. I’m glad you find our location convenient, accommodations pleasant and staff friendly. We are delighted to be your hotel of choice when in the area. Best, Janine Pitner General Manager More 

Hanover, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 6, 2015

The hotel is always very clean. I have never had an instance where I had to contact housekeeping because of a problem . The staff is extremely friendly and most accommodating . In particular, I would like to recognize Janine Pitner, General Manager and Jennifer Taylor, Front Desk Supervisor. These individuals go above and beyond to insure that the hotel... More 

Helpful?
Thank Frances H
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review

Dear Frances H, Welcome back! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We appreciate your patronage.... More 

Middletown, Delaware
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 6, 2015

I travel all the time for work, and have stayed at this hotel on numerous occasions. The staff are ALWAYS helpful, friendly, and will accommodate pretty much any need you might have. I won't stay anywhere else when I visit Western Maryland.

Helpful?
Thank David Z
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review

Dear David Z, As our valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 5, 2015

I have stayed at this hotel almost a 100 times (literally) and the staff is always courteous, polite and professional! The facilities are very nice and they are always very happy to accomodate any of my requests and needs. I would recommend that anyone in this area only stay at this hotel and you will feel like you are visiting... More 

Helpful?
Thank Vikram M
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review

Dear Vikram M, Welcome back! Our associates understand and believe that our valued guests deserve an exceptional stay and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking... More 

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