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Extended Stay America - Columbia - Columbia Parkway

2.5 of 5
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8870 Columbia 100 Parkway, Columbia, MD 21045
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Extended Stay America - Columbia - Columbia Parkway
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Ranked #11 of 12 Hotels in Columbia
A recent review
4 of 5 stars Reviewed December 18, 2012
nat b New York City, New York
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74 Reviews from our TripAdvisor Community

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Traveler rating
    29
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    4
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    8
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12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Columbia - Columbia Parkway
See the most recent reviews
New York City, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed December 18, 2012

First off the place is very clean and quiet. The area is filled with places to eat and things to do. My friend it was her first time in maryland. She is from south america and even though she has lived in the states for more than ten years. She is more comfortable speaking spanish. The lady at the front... More 

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Columbia 100 Pkwy. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our... More 

Columbia, Maryland
1 review
4 of 5 stars Reviewed December 11, 2012

The entire staff is professional and helpful. Veronica and Shazia are so very helpful when I call make to a reservation I feel very welcomed. I find the property is very well maintained clean and quiet.

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you so much for your glowing review of our property. I was very pleased to hear that you found the staff welcoming and the property quite clean. We look forward to seeing you back in the future. More 

Metro DC
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 4, 2012

I had high hopes for this hotel as it's in a pretty nice area of Howard County, MD. I've stayed at some of the surrounding hotels and always had a very pleasant experience. NOT THIS TIME! To start with, the hotel is just dreary. It's dark and dirty. When we walked in, the front desk staff was sitting off to... More 

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. The Issues in the bathroom you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am 1) inspecting all the rooms with my management team to make sure this does not happen again, and 2) meeting with the... More 

new york, new york
Level Contributor
3 reviews
2 of 5 stars Reviewed December 3, 2012

Extended stay claims that there has been upgrades and this is the reason for increase. NO way! The rooms chairs as broken, asking for a new what is absurb. It never happened. There is trash left in the hallways and stairways. I even saw the cleaning person with cart on the floor and when she was finished the trash remained... More 

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you stay with us was not a pleasant one. In response to your feedback, I am reviewing all your comments with my staff and I will be correcting these issues. Thank you again for providing us with your feedback. If you would like to discuss... More 

Orlando, Florida
1 review
4 of 5 stars Reviewed November 29, 2012

Room was very clean and neat. The area was quiet and I heard no noise from the room. Free WiFi. Friendly staff - Veronica was very helpful in answering all my questions and making my stay comfortable!

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for your glowing review of our Property. I am so glad you enjoyed your stay and was pleased to here that your accomodations were quiet and clean and the staff (especially Veronica) went out of her way to make you feel at home. We look forward to seeing you again at the Extended Stay America Columbia - 100... More 

West Glen Falls, New York
1 review
5 of 5 stars Reviewed November 25, 2012

I was in Maryland for a conference and decided to try the Extended Stay. I was met by a lovely woman at the front desk. She was caring and welcoming and she lacked the stereotypical chain hotel bland script that I was used to. I had contact with her on several different occasions, during my stay. She was always the... More 

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Columbia - Columbia 100 Parkway. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every... More 

National City, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 8, 2012

Extended Stay America- Columbia 100 Park Way- Columbia MD. It's a place to be. A place where you feel like home. The neat and clean in room kitchen make it the best. The in front desk Staff are very friendly and ready to help; especially Veronica. I missed the early morning free snack breakfast opposite side of the front desk.... More 

Was this review helpful? Yes 2
PropertyManager28, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I was pleased to hear that you enjoyed the accommodations and the service provided by Veronica. We pride ourselves on having clean rooms at a good value. Thank you for choosing Extended Stay Hotels. We hope to see you in the future. More 

San Diego, California, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

I was here recently with a group of 14 other active duty military members. Our stay here was great but what highlighted by the friendly staff. Veronica (clerk) took care of us from start to finish. Cordial, friendly, polite and respectful...all at the same time. I even forgot a wireless speaker there when I left and she's taking time out... More 

Was this review helpful? Yes
PropertyManager28, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased that you enjoyed your visit while here training and that the staff especially Veronica went out of their way to make that Home away from Home feeling. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Orlando, Florida
2 reviews
4 of 5 stars Reviewed November 1, 2012

The Extended Stay America located in Columbia Maryland at 8870 Columbia 100 Pkwy, Columbia Md 21045 is no pun intended A GREAT PLACE TO STAY! The rooms are clean, and the staff is outstanding in that they always greet you with a smile, and they resolve any and all concerns, no matter how small they may be. Every staff member... More 

Was this review helpful? Yes
PropertyManager28, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I appreciate you taking the time to write such a wonderful review. I am glad that your experience with the clean rooms and the excellent service, especially from veronica, met your standards. Thank you for sharing your experience with us. We look forward to welcoming you back in the future! More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed October 18, 2012

I have had many terrible experiences at average hotels. But, this one experience is to be shared about. I was having a long and bad day from work, I just wanted to check into a hotel and go to sleep. My last option was ESA because all of the other hotels were sold out. When I finally got to the... More 

Was this review helpful? Yes
PropertyManager28, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I appreciate you taking the time to write such a wonderful review. It is exciting to hear how Shazia went beyond your expectation and delivered GREAT customer service. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

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