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Extended Stay America - Columbia - Columbia Parkway

2.5 of 5
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8870 Columbia 100 Parkway, Columbia, MD 21045
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Extended Stay America - Columbia - Columbia Parkway
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Ranked #11 of 12 Hotels in Columbia
A recent review
3 of 5 stars Reviewed July 23, 2014
Escano777 Nanuet, New York
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72 Reviews from our TripAdvisor Community

Traveler rating
    29
    20
    4
    11
    8
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11
4
8
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Columbia - Columbia Parkway
See the most recent reviews
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 26, 2014

Let me start off by saying that I am in the process of checking out of the hotel because the checkout time is at 11am. Pros: The staff at the desk and the overnight cleaning staff are WONDERFUL. The young lady who assisted me at the desk at 1:30 am was WONDERFUL! The location is WONDERFUL there are so many... More 

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Nanuet, New York
Top Contributor
162 reviews 162 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed July 23, 2014

This property is slightly below average. It is not terrible but it is not good. I stayed here for one week because my company booked the room. I would have chosen one of many excellent hotels that are nearby.

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Stuttgart, Germany
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 23, 2014

Staff very friendly and helpful. Unfortunately the rooms themselves are below par - old, outdated, musty, in need of repairs/replacement. The room I reserved on www.booking.com was not available when I arrived; was offered an alternative that has ants on window and curtain. Then offered a different room nearby - better but not good.

Was this review helpful? Yes 1

Travelers are raving about these Columbia hotels

Nashville, Tennessee
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed May 2, 2014

I booked this hotel online, but was quite disappointed to find the condition of the room considerably less than the pictures showed. There was NO SECURITY LOCK on the door, no blanket, one piece of cracked soap in the bathroom, the furniture was stained and badly damaged and the trim was peeling off the walls. It smelled like a flooded... More 

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Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of your room is truly regrettable and we apologize for your experience. I will be meeting with our staff to review your comments to ensure your experience is not repeated. Thank you for bringing these issues to our... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2014

I have stayed at this location on several occasions. The rooms are always clean and neat, and hotel is always quite. Taylor who works at the front desk is always friendly, respectful, and helpful. I will definitely stay at this location again.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Nina – Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens and friendly staff, especially Taylor. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

North Carolina
Contributor
18 reviews 18 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 30, 2014

I have to stay here because my work requires it. The building is ok but the staff especially the front desk and house keeping are SORRY!!!! My company rents about a third of this hotel and we cant even get clean towels or bedding once a week. We even have to supply our own toilet paper. The breakfast is a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to hear that you are unhappy with your stay. I apologize that our staff and grab-and-go breakfast did not meet your expectations. Your feedback will be useful as we continue to improve our guest experience. Please know that we have bathroom tissue available at... More 

Aomori, Japan
Top Contributor
170 reviews 170 reviews
80 hotel reviews
127 helpful votes 127 helpful votes
2 of 5 stars Reviewed January 18, 2014

Overnight stay in January 2014: comfortable, but bare bones. Towels are cheap, no tissues (!), room lighting is minimal, "free" breakfast is packaged and ghetto. I expected more...though it was $30/night cheaper than Marriott's comparable value-priced offerings in the same area.

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Minneapolis, Minnesota
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2014

I stayed here for 4 months for a temporary job. The staff was always so friendly, respectful, and helpful. There was always breakfast available and the hotel has on-site laundry. The location is convenient and near many restaurants, grocery stores, clothing stores, etc.

Was this review helpful? Yes 1
Elkridge, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2014

My visit at the Extended Stay America in Columbia, Maryland was wonderful. The room was very clean and the staff was exceptionally courteous and helpful in every way. I would not hesitate to stay there again if need be. I hope they know how much they appreciate it!!!

Was this review helpful? Yes 1
Chesapeake City, Maryland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

I stayed at your hotel for 5 days and was tremendously surprised how clean the rooms and lobby were maintained. The staff was always friendly and helpful, especially Veronica who went out of her way to be helpful to us. She should get a special bonus and recommendation because no request was too small or difficult for her. If she... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I'm so pleased to hear that you got to meet Veronica. She is a great person and truly works to make every guest stay be the best. I am also pleased to read that you found the cleanliness of our hotel... More 

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