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Extended Stay America - Columbia - Gateway Drive

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6620 Eli Whitney Drive, Columbia, MD 21046
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1 room 1 adult
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Extended Stay America - Columbia - Gateway Drive
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47 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I must say that I've had a great stay they have a great staff.. my favorite staff member will have to be mrs *Alethea she's was very helpful... I really enjoyed staying at this extended stay I plan to go back very soon... Great job to all the staff

Helpful?
Thank Sandra V
Bay Shore, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 30, 2015

awful place to stay, the rooms were not clean, we booked a suite which had a kitchen but anything you needed to use the kitchen(no cups, plates, silverware,absolutely nothing) needed to be requested. no sheets or blanket for the pull out couch. only 2 towels. this would have been fine if they were staffed properly which they were not, so... More 

Helpful?
Thank pauliepatch
Manager_11525, General Manager at Extended Stay America - Columbia - Gateway Drive, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we failed to meet your expectations. Your comments were reviewed by the staff, and we will make sure we are responding to guest needs in a timely manner as well as ensuring that rooms are cleaned to our company’s high standards. I am grateful for the feedback... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed October 31, 2015 via mobile

We had 18 days from when we sold our house until we could move into our new one. We decided to stay the 18 days at the Columbia extended stay because of the price. What a mistake that was...the place had bugs in the rooms. The bathrooms were dirty and had a horrible smell that never went away even if... More 

Helpful?
Thank Michael R
Pasadena, Maryland
1 review
5 of 5 stars Reviewed October 18, 2015

My fiancé and I stay at many extended stay America locations. This time we decided to go a little farther than usual and stay at the Columbia location. When arriving we were greeted with the utmost open arms and energetic smile ever. During our night of stay, we enjoyed a respectfully peaceful atmosphere. The next morning around 9 AM we... More 

Helpful?
Thank Darlecia U
Bowie, Maryland
1 review
5 of 5 stars Reviewed September 21, 2015

My stay here was comfortable, quiet and peaceful. The location is ideal. Interstate 95 is less than 5 minutes away and the mall is very close, as well. However, the memorable part of my stay was Alethea. She is professional, knowledgeable and courteous. My few concerns were addressed quickly to my satisfaction. Although the facility seems to have a small... More 

Helpful?
Thank gopreston2
Columbia, Maryland
1 review
5 of 5 stars Reviewed September 19, 2015

I have been here now for 4 1/2 months. From the beginning the staff has been wonderful. Alethea stands out especially. She has been hands on everything since I arrived. She's personable and her customer skills are outstanding. My room is quite comfortable & all my needs are tended too. The locality is perfect for me to walk to work,dining,... More 

Helpful?
Thank miajohnson2015
Columbia, Maryland
1 review
5 of 5 stars Reviewed September 15, 2015 via mobile

Alethea was sweet and gave me the upmost attention as if I were her only guest! The rooms are comfortable and they supply everything to make your visit comfortable. The hotel is close to shopping and dining couldn't ask for more.I would recommend anyone to stay here that's going to be in a hotel for an extended period of time.

Helpful?
Thank casler1121
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed September 15, 2015 via mobile

Absolutely love this hotel. We have stayed here twice in the last 5 yrs for an extended amount of time, and both times we have stayed Alethea has made our stays so very enjoyable. She definitely has the art of customer service down to a tee!! The rooms are spacious and help you miss home a little less .

Helpful?
Thank Tammy P
Saint Louis, Missouri
1 review
5 of 5 stars Reviewed September 15, 2015

Front desk professional. Nizar Khan was helpful and polite. Had a one night stay with them. He offered pots, pans, dishes if we needed them. They were not in the room bieng that we stayed one night with them. I would recommend Extended Stay to family and friends. Room clean with a modern twist to it. Would I have know... More 

Helpful?
Thank Rebecca S
Columbia, Maryland
1 review
5 of 5 stars Reviewed September 13, 2015

I've lived here for close to four years and I must say it's probably at its best since the beginning. The staff is awesome and pretty much became like family. Aletha is such a wonderful person very professional and has a funny personality. Cveta is a amazing hard worker too. They both are very helpful. I've seen many changes in... More 

Helpful?
Thank Jennifer W
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