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Sheraton Columbia Town Center Hotel

Certificate of Excellence
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10207 Wincopin Cr., Columbia, MD 21044
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Sheraton Columbia Town Center Hotel
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493 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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There are newer reviews for Sheraton Columbia Town Center Hotel
See the most recent reviews
Huntington, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 8, 2013

This hotel has really stepped up its game (it was my 4th stay here). The town center festivities for July 4th were overwhelming to say the least and the Sheraton was an oasis in the midst of the mayhem. The staff were all very friendly, accommodating and really made me and my family feel welcome. They have updated the menu... More 

Was this review helpful? Yes
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for your great 5 Star review - We truly appreciate the feedback and am glad you enjoyed your stay. Also, I will pass along your information on the menu to Tom and Kenny, our F&B Team, they will be very happy to hear. We look forward to seeing you again next year if not sooner! More 

Litchfield, Connecticut
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 8, 2013

We were able to book this hotel about a week ahead for only $89/night. The hotel is on the water where there is a local fireworks show. We stayed in "the lodge" portion of the hotel (separate from the main tower). Common areas needed painting, but the rooms were renovated. clean, and comfortable. Located just across the street from Town... More 

Was this review helpful? Yes
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you very much for the review of the property and your experience on the 4th of July. We enjoyed hosting everybody that evening and ensuring good views of the fireworks. We look forward to you returning again next year (or hopefully sooner) More 

VA
Level Contributor
82 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed June 23, 2013

Stayed here because it was the closest hotel to the concert venue down the street. Pros: nice campus (campus because the hotel is right on the edge of a lake with trails and a forested setting), nice outdoor pool, clean room, awesome bed and pillows (really comfy), great restaurants within walking distance (Clyde's is excellent), shuttle took us to the... More 

Was this review helpful? Yes 1
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for your response and I am sorry for the curt treameant you received - we know that concert weekends are heavy with early and large checkins and sorry if we came across short...I will certainly review this with the Team. Thank you for your words about the property and the surrounding area and we look forward to welcoming... More 

1 review
1 of 5 stars Reviewed June 23, 2013

Hospitality is not in this hotel's vocabulary, and I travel and stay at a lot of SPG hotels. The staff including the front desk is very unapproachable(even though you're spending $190 for a room) there are a ton of hotels in the area with friendly staff, stay away!

Was this review helpful? Yes
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

I read your review and am very sorry that the hotel did not meet your needs. I will certainly review your comments with our associates and meet personally with our front desk team about how our guest perceives our services. I can assure you we take this level of input very serious and will make the neccessary changes to better... More 

Travelers are raving about these Columbia hotels

Spotsylvania, Virginia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 11, 2013

I stayed here for one night last week and enjoyed a peaceful setting for a little rest and relaxation. The room was clean, amenities plentiful- such as the robe, Starbucks coffee, and the Club Lounge continental breakfast. I was in a Tower room which was quiet and had a beautiful view of the lake. My mini stay was all I... More 

Was this review helpful? Yes 1
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

I am very happy that you found the hotel, the Sheraton Sweet Sleeper and the surroundings to be pleasing. I will share your input with the associates and look forward to welcoming you back in the future. More 

Long Island, New York
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed June 10, 2013

We traveled down for a two night stay for a wedding here and found the surrounding area beautiful and convenient. There should be only nice things to say about the hotel but I couldn't find many. The staff made zero attempt to cater to the guests. There was an infestation of ants on the pool deck, there was a standing... More 

Was this review helpful? Yes
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for the review. I will be investigating the issues you outlined and make corrections. I share your concern with the approach of the front desk and we will retrain. Thank you. More 

Washington DC, District of Columbia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed June 9, 2013

Our family booked this hotel for a one night stay, since our daughter had a softball tournament in the area. We arrived at 2pm in between games to see if we could check in. ( check in is at 4pm). I was told our room was not ready and to come back later. Not a problem, since I knew I... More 

Was this review helpful? Yes 2
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for writing a review on the property - I am very sorry for the inconveniences you suffered. I will speak with the desk staff and our overnight security about how to better handle the noise that does travel in the atrium - though a beautiful feature it does carry noise. I hope that this will not keep you... More 

Baltimore, Maryland
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed May 28, 2013

I visited Sheraton in Columbia for a wedding reception. The location is pretty – hotel overlooks the lake. Parking was convenient and free. Yes, the décor is dated, but not terrible. Food at the reception was barely passable. The really bad part were the plates for the reception. They were thick ceramic white plates that looked dirty and scraped because... More 

Was this review helpful? Yes
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for the input on your experience at a wedding at the porperty. I am sorry you found the food and china not to your standing. I will review the food issues immediately with our Executive Chef as, though normally we recieve very positive feedback, he is very interested in what our customer thinks of the quaility of the... More 

Purcellville, Virginia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed May 21, 2013

We stayed here one night, prior to my participating in the Columbia Triathlon. The room was spacious, but obviously in need of an upgrade. We stayed on the far side of the property on the bottom floor - and there was a damp mustiness to the room. We did appreciate the 12:00 checkout time and the price was very reasonable.... More 

Was this review helpful? Yes 1
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for the survey - we always appreciate the feedback. I am glad you liked the property and we always look forward to hosting the athletes for the triathalons. I will personally review the room you were in and ensure that we make the neccessary fixes in the room - thank you. Look forward to your future stay with... More 

York, PA
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 10, 2013

Stayed here at the advice of a friend who also frequents this establishment for the M3 Rock Festival weekend in May each year. The main reason for this is due to the fact that so many bands that play at the festival also stay at this hotel, plus it's also very close to Clyde's (an upscale bar/grill hangout within walking... More 

Was this review helpful? Yes
Joe_Giannino, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for posting a detailed review of the property. The M3 festival as well as other festivals sell out very quickly and, though we do not charge additional, we do charge or normal base rates for the property. We enjoy hosting the bands and fans and continue to make arrangements to be able to better serve all our guests.... More 

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