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Sheraton Columbia Town Center Hotel

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10207 Wincopin Cr., Columbia, MD 21044
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Sheraton Columbia Town Center Hotel
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479 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Columbia Town Center Hotel
See the most recent reviews
Boston
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel very conveniently located between DC and Baltimore. Very friendly and helpful front desk (Michael and Jalesha). Great food and top notch service (Terry) at the Keys lounge. Peaceful setting really close to Columbia Mall.

Was this review helpful? Yes
Joe M, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for taking the time to post your review. We appreciate your business. Thanks for recognizing the associates in your review, we will pass along your comments to them and the rest of the team More 

Pennsylvania
Level Contributor
75 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location of this hotel is excellent. Can't be beat in the area. Along a little lake with easy walking to several restaurants, and no traffic noise to speak of. The hotel, though, has clearly not been updated (except in the lobby) since it was built - the wallpaper is peeling, the doors are beat up, and the carpet is... More 

Was this review helpful? Yes 1
Joe M, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for the review, your comments are greatly appreciated. The hotel will be undergoing a renovation which will address your comments in your review. Thank you for your business! More 

Columbia, Maryland
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hi! this is a wonderful hotel right in the center of Columbia, MD. The rooms are perfect, the views amazing. There is a lake and lots of restaurants beside this hotel. The summer there are concerts every night by the water. The staff is also wonderful. I would highly recommend this hotel.

Was this review helpful? Yes
Joe M, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for taking the time to review our hotel, your comments are appreciated and thank you for your business! More 

1 review
5 of 5 stars Reviewed June 23, 2015

I just stayed during the weekend of the Capitol Jazz Festival. We had an awesome stay, this hotel provided a shuttle service to and from the venue, which was a great convenience. Our shuttle escort was Tyrone, who gave outstanding customer service. Also, Don the F&B manager was so welcoming, and friendly. I will definitely stay here again.

Was this review helpful? Yes
Joe M, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for the review and for recognizing Tyrone and Don. We will share your comments with the team. Thank you for your business! More 

Utah
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 22, 2015

I attended a conference here and it seems to host several conferences as it was jam packed. Usually as a rewards member, I have no trouble getting a room on the Club Level but this place was booked for several days. If you're a club member (and you should be because the club lounge is worth it) then check in... More 

Was this review helpful? Yes
Joe M, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for the review. We appreciate your comments and I will be sure to share them with the team.The hotel is planning a renovation in the upcoming coming months More 

Bethlehem, Pennsylvania, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 17, 2015

I admit that I'm only on the first night of a three night stay, but it's off to a rough start. Where to begin? I arrived at 4pm to learn that the dozen or so people lingering around the checkin desk were awaiting a room -- since 2:30pm. With every inquiry they had been told "another ten minutes." One of... More 

Was this review helpful? Yes 1
Joe M, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for taking the time to review our hotel. Our apologies for not being able to swiftly register you into the hotel. We did have over 25 guests arrive at the same time and there was some delay in getting all registered quickly. My apologies for the delay in the check in process. More 

Travelers are raving about these Columbia hotels

NY
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 17, 2015

I have stayed at this hotel in the past but it seems to have gone down hill. I paid $200 a night for a room that I did not think was worth the price. The room was clean but the bathroom faucet fixture was not secured to the counter top. It moved around whenever I turned the water on and... More 

Was this review helpful? Yes
Joe M, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for the review. During concert weekends the rates do change. We do apologize the sink fixture was loose and that we were able to fix it immediately upon your reporting it. We do out best to remind guests of the quiet hour when walking back to their rooms and from time to time the exuberance of the concerts... More 

Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed June 16, 2015

I was unfortunate enough to have to stay here again having already had a bad experience last year. It's got worse. After traveling for 18 hours, we arrived at 6pm (check in time is 3) only to be told there were no rooms available yet. This distressed us somewhat as we were being taken to dinner at 7pm and we... More 

Was this review helpful? Yes 2
Joe M, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for taking the time to review our hotel. Please accept our sincerest apologies for a less than enjoyable stay. We do our best to accommodate all of our guests requests and I regret we were unable to get you checked in at the time you arrived. More 

Jamaica, New York
1 review
5 of 5 stars Reviewed June 11, 2015

From our arrival the staff at Sheraton Columbia Town Center Hotel was most helpful. We were able to leave our luggage at the hotel and check in later after returning in the evening. The bellman, Tyrone suggested we leave our car at the hotel and take the shuttle to the Capital Jazz Festival which was very convenient as there was... More 

Was this review helpful? Yes
Joe M, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for reviewing our hotel and for recognizing Tyrone. We will be sure to pass along your comments to him and the rest of the team! Thank you for your business More 

Ankeny, Iowa
1 review
4 of 5 stars Reviewed June 6, 2015

The hotel offers a free shuttle service within 5 miles of hotel, which was nice. We ate the breakfast buffet, which was really good, with lots of choices. Bellman Tyrone was very friendly and polite, and helpful.

Was this review helpful? Yes
Joe M, General Manager at Sheraton Columbia Town Center Hotel, responded to this review

Thank you for taking the time to review our hotel, we appreciate your comments and your business! More 

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