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DoubleTree by Hilton Columbia

Certificate of Excellence
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5485 Twin Knolls Road, Columbia, MD 21045
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DoubleTree by Hilton Columbia
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DoubleTree by Hilton Columbia
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408 reviews from our community

Traveler rating
    218
    110
    39
    28
    13
See reviews for
101
75
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149
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Cary, NC, United States
1 review
3 of 5 stars Reviewed 1 week ago

My stay experience was okay. Not what you expect at normal Doubletree hotel in term of quality service. My stay experience was okay. Not what you expect at normal Doubletree hotel in term of quality service. My stay experience was okay. Not what you expect at normal Doubletree hotel in term of quality service. My stay experience was okay. Not... More 

Review collected in partnership with DoubleTree by Hilton

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Danville, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The service, room and amenities were as expected, first class. There is construction going on so that took away from the pleasure. The cost was high but what you would expect from a Hilton. I would stay again should the need arise.

Review collected in partnership with DoubleTree by Hilton

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Helena, Montana
1 review
5 of 5 stars Reviewed 2 weeks ago

This is my 2nd stay at the Hotel and the staff are extremely friendly. Shaun at the front desk was friendly when I checked in the 2nd time and genuinely cared about my needs. Construction was going on during my stay, however they were good about being quite during the evenings and mornings. They also did a good job cleaning... More 

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Washington D.C.
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

***IMPORTANT*** I parked on a bed of nails, there were at least 10 nails in the spot where I parked. I notified a manager and walked him out to see it. He said there was a lot of construction going on. I have an SRT where my tires are $2000 a set... I really would not like to get nails... More 

Review collected in partnership with DoubleTree by Hilton

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Michael A, General Manager at DoubleTree by Hilton Columbia, responded to this review

Hello musican7777, Thank you for your feedback regarding your recent stay at the DoubleTree by Hilton Columbia. We greatly appreciate your feedback, and I'm really sorry that there were nails in the parking lot, and I'm glad that your tires were not damaged. Though we are under construction, we work with our general contractor closely to ensure we keep our... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

either bad luck or else, woke up scratching legs and it was bug beds (Yuck...) Rooms are noisy, I could hear the next door tv and another guy talking. in the morning, I pull out the ironing table, to refresh my close, by night, came back, the table was still at the same place. my experience is that cleaning folks... More 

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Michael A, General Manager at DoubleTree by Hilton Columbia, responded to this review

Dear Joe B, Thank you for your feedback regarding your recent stay at the DoubleTree by Hilton Columbia. I apologize for the issues you experienced during your stay. Your concerns are taken very seriously, and we've performed a full inspection and have found no activity of bugs. We also have a professional preventative program in place with a 3rd party... More 

Charlotte, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2015

Very nice open room with double beds. I stayed three nights and the beds were very comfortable. The staff was friendly and attentive. Breakfast was fresh and enjoyable. I was not affected by the renovations going.

Was this review helpful? Yes 1
Portland, Oregon
Top Contributor
118 reviews 118 reviews
79 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 17, 2015

I stayed for one night whilst I was in the area for business. The hotel is easy t find, you can see is on 175 as it is right by it. It is very close to Columbia town center where you can find lots of food and shopping. The hotel was towards the end of some fairly major renovations and... More 

Was this review helpful? Yes 1
richmond, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2015

Just needs a few improvements on Internet connectivity and tend to the fitness center in the morning. Great sleep and access. Restaurant is being remodeled but facility and staff are very accommodating.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Hartford, United States
1 review
2 of 5 stars Reviewed March 4, 2015

Check if renovations are finished or do not stay here. Normally this hotel provided a good experience but while under renovation the experience was terrible and overpriced. I am hoping it will get back to the service level they provided previously but they do not handle the transition well at all. The "restauarant" during the transition is a small room... More 

Review collected in partnership with DoubleTree by Hilton

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Michael A, General Manager at DoubleTree by Hilton Columbia, responded to this review

Dear Lisa R, Thank you for your feedback regarding your recent stay at the DoubleTree by Hilton Columbia. I'm very sorry that you did not have a good experience. It is our commitment to deliver exceptional service at all times, especially when undergoing renovations, and we clearly failed to do so. Your input will only help us to get better,... More 

State Line PA, United States
1 review
5 of 5 stars Reviewed March 1, 2015

This was such as wonderful hotel, the staff was amazing. We arrived during a major snow storm and the hotel handled everything, and made us feel right at home. Great experience, would stay there again, and recommend to others.

Review collected in partnership with DoubleTree by Hilton

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Michael A, General Manager at DoubleTree by Hilton Columbia, responded to this review

Dear Susanne S, Thank you for choosing to stay at the DoubleTree by Hilton Columbia during your recent family trip to the area! I'm very happy that you made it safely from the snow storm and that our amazing team took great care of you. It's wonderful to hear that our team made you and your family feel at home,... More 

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