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All 12 Columbia hotels

DoubleTree by Hilton Columbia

3.0 of 5 Hotel   |   5485 Twin Knolls Road, Columbia, MD 21045
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Ranked #4 of 12 Hotels in Columbia
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
Ina F Deerfield Beach, United States
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375 reviews from our community

Traveler rating
    206
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    35
    25
    9
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93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

We were told at checkin that water was off due to scheduled maintenance. Arrived late due to travel delays. Staff was nice, room was nice, but really??? no running water and they planned it. They had email contacts for guests. Could they not have contacted us? They gave out free water bottles, but bathrooms were out of service with no... More

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Raeford, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

No running water upon arrival. Staff did not inform us of this prior to our arrival, they did not offer me water or anything to make the situation more manageable. I understand that maintenance needs to be conducted from time to time, but the staff did not have any sympathy or an interim resolution to attempt to make the guest’s... More

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Deerfield Beach, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

I have two complaints - The shampoo and conditioner is not replaced daily. Regarding room service, the soup was cold and you should serve bread and butter with a full meal. Also, I ordered diet coke with my meal. The can of soda was bad. Diet soda goes bad after a few months. That was disappointing.

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Michael A, General Manager at DoubleTree by Hilton Columbia, responded to this review

Dear Ina F, Thank you for choosing to stay at the DoubleTree by Hilton Columbia, MD. We greatly appreciate your feedback, and I'm very sorry to hear that you experienced issues during your stay. I apologize for the lack of shampoo and conditioner provided during your time at our hotel. We never want our guests to have to think about... More

1 review
1 of 5 stars Reviewed 5 days ago NEW

Coffee pot broken in the room, had to beg in the resturaunt for coffee each morning.they serve coffee in the lobby till 6am? After that you are stuck with the mud that is in the room, Really? They cleaned my room on the first day and threw out my toothbrush and mouthpiece and then did not clean my room again... More

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Michael A, General Manager at DoubleTree by Hilton Columbia, responded to this review

Dear Patrick K, Thank you for your feedback regarding your recent stay at the DoubleTree by Hilton in Columbia, MD. I'm very sorry for the issues that you experienced at our hotel, and I apologize for the complete lack of service that you encountered. There is no excuse for coffee not being available in the lobby or your room, and... More

Port of Spain, Trinidad
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My first experience with DoubleTree was very good. I would stay here again on my next trip. The room was clean, comfort and classy. The front desk personnel were very professional, helpful and friendly. I would recommend this hotel.

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Top Contributor
225 reviews 225 reviews
73 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Travis, at the front desk, single handily made our stay a great one. With his "I can do attitude" he went above and beyond with our requests. Any employer would be thrilled to have him. He gets it. I even asked him if he ever goes home...seems to work hard and it shows that he enjoys his job. Thank you... More

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1 review
5 of 5 stars Reviewed 3 weeks ago

I am a stickler for clean hotels. I was so impressed! The rooms are very well maintained and appears to be fully updated. My only complaint would be the lighting on the road that leads to the hotel. It was very dark and I passed the hotel. I would only recommend a bigger sign well lit. I am anxious to... More

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1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at the front desk as well as the eatery were pleasant and attentive. Room was clean and quiet. Food was good. Drinking water in the room from the faucet was terrible even for brushing teeth.

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Morgantown, West Virginia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Anything that you needed taken care of they were right on top of it!! The staff was very friendly. We needed extra towels and blankets. They came to our room within 15 minutes and gave us plenty of towels to go around. They were not stingy at all. Everything in the hotel was neat and clean.

Review collected in partnership with DoubleTree by Hilton

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1 review
5 of 5 stars Reviewed 4 weeks ago

Hotel and room were beautiful and clean. Staff is excellent - very helpful and friendly!I stayed here during a business trip and it was wonderful to return each evening after a stressful day to such a quiet and relaxing place! Will definitely stay here again!!

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Additional Information about DoubleTree by Hilton Columbia

Address: 5485 Twin Knolls Road, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Columbia 3*
Number of rooms: 152
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Also Known As:
Hilton Hotel Columbia
Columbia Hilton Hotel
Hilton Columbia

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