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Hilton Garden Inn Columbia

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8241 Snowden River Parkway, Columbia, MD 21045
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Hilton Garden Inn Columbia
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244 Reviews from our TripAdvisor Community

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Traveler rating
    98
    72
    42
    18
    14
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54
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90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Columbia
See the most recent reviews
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Stayed at this hotel while attending a family wedding Did not receive my room type I requested, found the cleanliness to be below expectations and overall a less than satisfying stay Requested extra towels and it took 1 hour to get them, which seemed a long time

Was this review helpful? Yes 1
espinal1974, Assistant General Manager at Hilton Garden Inn Columbia, responded to this review

I want to apologize on your recent stay with us. I would like for you to contact me directly I would like to resolve your bad experience with us. you can contact me directly at 410-750-3700 and threw my email Mario.espinal@hilton.com. I look forward to speaking with you. Mario Espinal Assistant General Manager More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for business last week and found the cleanliness to be not up to standards as would have expected My room had hair on the bathroom floor, broken toilet flapper, which was fixed the next day when I called Staff at the front desk seemed to be more engaged in paperwork than greeting and talking to customers I stay... More 

Was this review helpful? Yes
espinal1974, Assitant General Manager at Hilton Garden Inn Columbia, responded to this review

I want to apologize that the hotel was not up to standards. I would like for you to contact me directly so that I can get more input about your stay. I tank you for taking time to out schedule o let me so that I can take action, on the areas you mention. Please be free to contact me... More 

West Orange, NJ
Top Contributor
94 reviews 94 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

So happy we chose this place. Service and attitude was great, clean. Great location, many amenities within walking distance. Updated decor in lobby is very upscale. Cookies and beverages available in lobby is a plus. Great assortment of snacks and drinks too!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Breinigsville, United States
1 review
3 of 5 stars Reviewed 5 weeks ago

Overall just an average hotel, room cleanliness left something to be desired and breakfast was poor quality and items were not refilled in timely manner. I had to keep asking for things that should have been there including juice and glasses for the juice. Bed was comfortable.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 21, 2015

Our stay was Wonderful, from beginning to end. All of the staff was caring & hospitable. The Breakfast was excellent, the service was Great & I was very Pleased with our stay. JASON really Represents Professionalism.

Review collected in partnership with Hilton Garden Inn

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Edgewater, Maryland
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 6, 2015

Always a great place to stay and close to Merriweather Post Pavilion. We stay ever year for the same festival. Staff is always very friendly. Breakfast is good, but should either make it all buffet or table service, its a little confusing.

Review collected in partnership with Hilton Garden Inn

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Adrian, Michigan
Top Contributor
1,564 reviews 1,564 reviews
203 hotel reviews
704 helpful votes 704 helpful votes
5 of 5 stars Reviewed April 21, 2015

This is a terrific hotel in Columbia and a great spot to stay if you have business in the area. The location is relatively convenient as it is not far from BWI. The facility is quite nice and the members of the staff are friendly and helpful. The rooms are more than adequate and the restaurant provides a good morning... More 

Was this review helpful? Yes 1
espinal1974, Assistant General Manager at Hilton Garden Inn Columbia, responded to this review

Thank you for letting us know that you stay was to your satisfaction. We want you to feel like you are at home while you are staying with us. We look forward to seen you next time you are in town. If you need any assistance in the future please contact us. Mario Espinal Assistant General Manager 410-750-3700 Mario.espinal@hilton.com More 

Ellicott City, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 13, 2015

Exceptional staff that know the importance of individualized customer service. I was always greeted with a smile during my close to two-month adventure. The nightly specials were delicious and priced right-crispy and Hawaiian salmon with asparagus, yum! Also, the location of the hotel is proximal to the interstate as well as CVS, great restaurants that deliver or you dine-in, Redbox... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
espinal1974, Assitant General Manager at Hilton Garden Inn Columbia, responded to this review

Thank you for taking time from your busy schedule to let us know about your stay. Our team here at Hilton Garden Inn Columbia is committed to give 100% satisfaction to our guest. We are very happy that you enjoy your stay with us. We are looking forward to seen you again. More 

Silver Spring, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 12, 2015

I chose the Hilton Garden Inn for a weekend get-away because of the bed system and the refrigerator and microwave in the room. I wanted a very restful and romantic weekend with my husband, away from the niggling demands of my home. The bed system supposedly adjusts the pressure on each side, but did not work at all. In fact,... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Boston, United States
1 review
5 of 5 stars Reviewed March 30, 2015

Fine Hilton service in first rate property. Great value and great sleep. Got free breakfast as Hilton Honors member, with great variety and hot, fresh options. Would have liked a few more coffee and water refills, but still good service.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
espinal1974, Assistant General Manager at Hilton Garden Inn Columbia, responded to this review

Thank you for taking time from your busy scheduled to give us a feed back on your stay. We Love to hear that you had a wonderful stay with us. We look forward to seen you again, If I can be of any further assistance please contact me directly. Mario Espinal Assistant General Manager Mario.espinal@hilton.com 410-750-3700 More 

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