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SpringHill Suites Columbia

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7055 Minstrel Way, Columbia, MD 21046
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1 room 1 adult
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SpringHill Suites Columbia
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255 Reviews from our TripAdvisor Community

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Villanova
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Had an absolutely wonderful stay at this hotel. The room was clean and spacious, check-in was hasslefree. Very nice flat panel television with lots of channel options. Lots of fast dining options very close by. Will definitely stay again!

Helpful?
Thank Villanoleva
London, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Big, clean room with a semi-separate area where one person can work or read while another is in the bed sleeping; very friendly and helpful staff; good breakfast; convenient to restaurants, shopping and several major highways; excellent value for money.

Helpful?
Thank twelvestring
Chuck C, General Manager at SpringHill Suites Columbia, responded to this review

twelvestring, Thanks a million for taking the time to post a review. The SpringHill Suites team sure appreciates you staying with us and sharing your positive experience. We look forward to having you stay again while in the area. Chuck Chandler, General Manager More 

New York
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This property was my preferred place to stay for a long time whenever I was in the area. I have raved about it in the past, so I think I have a responsibility towards fellow travelers to share my recent experience. The girl at the front desk was on phone when I checked in around 9 PM, tired, and the... More 

Helpful?
Thank RupaNY
Chuck C, General Manager at SpringHill Suites Columbia, responded to this review

RupaNY, As we discussed in the Lobby while you were here, we had a substantial breakdown in protocol for your check-in. We have taken all appropriate actions to address this issues and can assure you that we take your safety and that of all of our guests very seriously. I am very sorry for your experience and would appreciate you... More 

McDonough, Georgia
2 reviews
5 of 5 stars Reviewed December 28, 2015 via mobile

Regarding my November stay I found out there was a new employee that wasn't doing their job. I have spoken with the general manager and he was wonderful. I will stay there again in November 2016 I have stayed there for the last five years and have impeccable service.

Helpful?
Thank Julie H
Chuck C, General Manager at SpringHill Suites Columbia, responded to this review

Julie H, Thanks a million for the review. We sure appreciate your loyalty to the SpringHill Suites Columbia and look forward to you staying with us again in November.... It will be here before either one of us know it. Best wishes for a wonderful year! Chuck Chandler, General Manger More 

Rigby, Idaho
Level Contributor
244 reviews
234 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed December 19, 2015 via mobile

This is a nice new hotel, and I enjoyed my stay. Only a couple of issues: there was no cooling function with the ac, so I had to open the window to chill the room. Also, the main sink was very slow to drain, which is annoying and gross.

Helpful?
Thank ajnuff
Chuck C, General Manager at SpringHill Suites Columbia, responded to this review

ajnuff, Thanks for taking the time to review our hotel. I am thrilled that you were able to enjoy your recent stay despite the few issues you had. As you experienced, December has been a much warmer month than typical and the in-room PTAC units have been in a heating mode since late November, however the controls o allow for... More 

Columbia, Maryland
2 reviews
5 of 5 stars Reviewed December 15, 2015

Perfect Location for my husband getting to Baltimore or Va. for appointments as I must get to downtown Silver Spring or Rockville to teach a student. Staff is so friendly and helpful, design is sleek and comfortable and everything we need is right here. Need a restaurant, they will find one for you. Breakfast is perfect for getting our day... More 

Helpful?
Thank RandyRosenblum
Chuck C, General Manager at SpringHill Suites Columbia, responded to this review

RandyRosenblum, WOW!!! Nice sentiments about the hotel, our team and Edith in particular! Thank you. All of us at the SpringHill Suites Columbia appreciate you staying with us and your kind words. We look forward to you returning and staying again. Chuck Chandler, General Manager More 

Boston, Massachusetts
1 review
1 of 5 stars Reviewed December 13, 2015

Arrived at about 10:30pm after a long day of traveling and meetings. The lady of the front desk stared at the computer for about 10 minutes until I asked if something was wrong. She mumbled something about being sold out. I asked if she had my reservation and she said "it's in here we just don't have any rooms." I... More 

Helpful?
Thank noroomforyou
Chuck C, General Manager at SpringHill Suites Columbia, responded to this review

noroomforyou, On behalf of all of us, I apologize once again for having to relocate you. This whole experience was unfortunate and we did not handle it as well as we could have or should have. All those involved have retrained and coached to ensure that when the circumstances happen again that we will be better prepared to address the... More 

Silver Spring, Maryland
1 review
2 of 5 stars Reviewed December 10, 2015

This hotel in itself is beyond decent, the beds are comfortable and the rooms are spacious enough for a "quick getaway" but the thing that killed this hotel is the the front desk staff, And their random Debit card charges. I got the initial charge of $50.00 as soon as I came in which seemed standard, the lady at the... More 

Helpful?
Thank TravelNearNfar21
Chuck C, General Manager at SpringHill Suites Columbia, responded to this review

TravelNearNfar21, Thanks for posting, though I am very concerned about the customer service experiences you had while staying with us. I would appreciate the chance to speak with you directly. Please feel free to reach out to me at 410.290.6853 or chuck.chandler@marriott.com. I would be happy to call you at your convenience as well, please let me know a good... More 

Coatesville, Pennsylvania
Level Contributor
134 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 6, 2015

We booked this hotel on our way to play golf in the Carolinas. The hotel was new and well engineered with ultra modern decor and just the right amount of amenities to attract well heeled business and vacationers flying in or out of BWI. The breakfast was well laid out with plenty of options and the matron was friendly, angling... More 

Helpful?
Thank 42golf56_9
Chuck C, General Manager at SpringHill Suites Columbia, responded to this review

42golf56_9, Thanks for posting! I am glad you were able to enjoy your recent stay at the SpringHill Suites Columbia. Your kind words regarding the décor and amenities are appreciated as well. We will take your comments about the evening Front Desk staff into consideration as a training opportunity and make sure that everyone recognizes the importance and significance of... More 

New Castle, Delaware
Level Contributor
120 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 29, 2015

We stayed overnight for a local wedding. The hotel was clean. The room was fairly large. The room had the usual coffee type amenities. Bed was comfortable and clean. Pillows were small but fluffy and comfortable. Breakfast buffet was adequate. Staff was friendly and responsive. I would recommend this hotel. Only drawback is that it is not near to tourist... More 

Helpful?
Thank Mazemet
Chuck C, General Manager at SpringHill Suites Columbia, responded to this review

Mazemet, Thanks for taking the time to post a review about your stay at our SpringHill Suites in Columbia, MD. Sounds as though things worked out very well for you while you were in the area to attend the wedding. we are convenient to many things, though as you state, we are not close to the major attractions in the... More 

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