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Colony South

3.0 of 5 7401 Surratts Road, Clinton, MD 20735
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Colony South
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Colony South
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53 reviews from our community

Traveler rating
    11
    14
    14
    10
    4
See reviews for
16
10
2
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (53)
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    (16)
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    (13)
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    (9)
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Westminster, Maryland
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I just got home from a one night stay at Colony South with my daughter. She was in a cheer competition and we stayed due to the forecast for snow at our house. We arrived around 8pm Friday. 1. Front desk check in- the highlight of the experience. Friendly employees. Smooth without a lot of fuss. 2. Dinner - the... More 

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1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

I should have known as soon as we pulled into the parking lot and there was a sherrif vehicle there. We walked into the lobby to a long line with ONE girl checking people in. The lobby was filled with extremely loud dance club music...and we checked in after 10pm. There is a night club with the hotel...which explains the... More 

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Clinton, Maryland
1 review
1 of 5 stars Reviewed 1 week ago

I stayed at the Colony South for one night of peace and quiet, Left room to get ice and came back and the keys did not work. I later had company in my room who had been smoking before they came to visit me at the hotel, the next day I checked my bank statement and they had charged $250... More 

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Plainfield, New Jersey
1 review
4 of 5 stars Reviewed 3 weeks ago

I thoroughly enjoyed my stay. Although I was disappointed that the lounge made last call at 11pm and was supposed at 2am. Overall, a nice experience and I would stay again. The customer service was excellent. However, there were times that you could not get an answer when calling the front desk.

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Temple Hills, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My experience started with on an odd note. I was not able to open the door to the room with the key that was given to me. I was then offered the room next door and again experienced the door not able to open. The front desk did send someone to successfully solve the mystery of the unopening room doors.... More 

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1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

1.Bait & switch! Non/negotiable! 2. Poor attitude at check-in. 3. Rate for room changed. 4. Room keys did not work! 5. Cold bathroom/even after complaint & new heat lamp. 6. Hot-Tub/Jacuzzi not hot! 7. Poor heating system ... room too hot or too cold. No adjusts! 8. Final bill showed only one credit card, but two were used. Bad attitude... More 

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Seattle
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 7, 2014 via mobile

The room and was clean and the bed comfortable. Staff was helpful each time we had a question. It's a bit of a drive if you are wanting to visit DC but at the right time of day not a bad commute. The property is old and could use a major renovation. However the property is well maintained and clean.

Was this review helpful? Yes 2
Hudson Valley NY
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 29, 2014

My wife and I recently stayed here while we attended a wedding nearby. Check-in was standard; the woman at the front desk was very friendly. Our room was a bit dated, but clean. The bed was reasonably comfortable... we had a room with two doubles (the price was right! Haha), and they felt the same to me, but my wife... More 

Was this review helpful? Yes 2
Cleveland, Ohio
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 29, 2014

(Disclaimer: My business is customer service and I am always on the hunt for it- so please keep in mind that it colors everything I do!) Just completed a business trip where I stayed at the Colony South due to the convenience of location for business purpose. The hotel is spacious and clean and in need of an update in... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 20, 2014 via mobile

The management, security, front desk staff, and customer service was horrible. The security put me out of the hotel at 3 am for no reason. I was forced to pack my things with the door open. My money was never refunded and the management never called me back. Millicent is the manager and she is by far the rudest person... More 

Was this review helpful? Yes 3
Fernando M, General Manager at Colony South, responded to this review

Dear Nocolonysouth, Thank you for taking time to note your comments about your recent stay at the Colony South Hotel. Regrettably, you completely misrepresent and mischaracterize the events surrounding your visit. You neglect to mention your involvement in the illicit party taking place in your room against our hotel policy and how you and your friends disturbed our guests who... More 

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Additional Information about Colony South

Address: 7401 Surratts Road, Clinton, MD 20735
Location: United States > Maryland > Clinton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Colony South 3*
Number of rooms: 195
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Also Known As:
Colony South Clinton
Colony South Hotel Clinton

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