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All 3 Catonsville hotels

Comfort Inn

2.0 of 5 Hotel   |   5801 Baltimore National Pike, Catonsville, MD 21228
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Ranked #1 of 3 Hotels in Catonsville
A recent review
5 of 5 stars Reviewed April 9, 2013
407MikeR Catonsville
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61 reviews from our community

Traveler rating
    21
    16
    9
    8
    7
See reviews for
14
12
7
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Comfort Inn
See the most recent reviews
Catonsville
2 reviews
5 of 5 stars Reviewed April 9, 2013

I am at this hotel a lot and it is the BEST!! The owner just remodeled the whole hotel and upgraded a lot. This hotel is ALWAYS clean and well stocked. The staff are very friendly, especially the front deks lady Miss Pam. She checks me in with a great smile and attitude. I LOVE THIS HOTEL!!!!!!!! There is even... More

Was this review helpful? Yes
KShrestha, General Manager at Comfort Inn, responded to this review

Thank you staying with us and leaving a positive feedback. We hope to continue be of great value to you. More

Pittsburgh, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2012

Since 2005 I've stayed at this hotel about 20 times and have never had a bad experience. It's not brand new or luxurious, but it is reasonably priced, the management is friendly and helpful, and it's located in a safe area less than 15 minutes from downtown Baltimore. There's also an excellent complimentary breakfast with waffles, eggs, and sausage. If... More

Was this review helpful? Yes 2
KShrestha, General Manager at Comfort Inn, responded to this review

Thank you very much for your positive response. Thanks for staying with us. I don't know if you had the opportunity to stay in our newly renovated rooms but during the period of your stay we were doing renovations. We will consider your suggestion about the donuts. Hope you will join us soon. More

Columbia, Maryland, United States
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 17, 2012

It was my third and final week staying in a hotel while waiting for my apartment to be ready for move in. I had stayed in two Choice Privileges hotels prior to this last stay thanks to family I have that work for another chain. The condition and overall atmosphere of this place was disgusting. My first night, checking in,... More

Was this review helpful? Yes 3
KShrestha, General Manager at Comfort Inn, responded to this review

I am very sorry to hear about this incident and apologize that you had to deal it for a longer period of time since it appears you did stay for a week. Thank you for bringing it to our attention because it helps us to learn what our guests look for when choosing to stay with us. We wish we... More

Brunswick, Maryland
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 16, 2012

We actually have Encore Travel and through it we got a great rate for a handicapped room! (We're not handicapped, Priaise God, but rooms are larger.) We had a lovely large room and a wonderful full breakfast, complete with eggs and sausage, hovered lovingly over with a lovely lady who made sure the food stayed hot and everyone was blessed.

Was this review helpful? Yes 1
KShrestha, General Manager at Comfort Inn, responded to this review

We are delighted to hear that you enjoyed your stay. Thank you very much in deed. More

woodstock georgia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 29, 2012

the hotel manager is very rude i wouldnt recommend anyone to stay at the comfort inn ever his name is kenny very rude and sneaky

Was this review helpful? Yes 2
Management response:

Thank you for your response. I am sorry that you feel this way. My response was firm in enforcing policies which I don't like to do, but due to disregard to a friendly request to make arrangements for payment, I understand how you might deem that rude. I would like to apologize still and I am glad that you obliged... More

Chester
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2012

This Comfort Inn is convenient to Baltimore Inner Harbor, Camden Yards, and Ravens Stadium. It was clean with comfortable beds and not too small rooms. The management and all staff were helpful and friendly. Complimentary breakfast actually had some protein - eggs (scrambled and hard boiled), sausage and yogurt. It also had a waffle maker with two flavors of batter.

Was this review helpful? Yes 2
Management response:

Thank you for your positive feedback. Hope you will join us again in future. More

Norfolk, Virginia
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 24, 2012

Considering that my husband and I are military, we travel to a lot of different places when he has leave. Most are brand new areas where we know nobody and are just trying to explore a new place. This time we picked Baltimore. We initially pulled into a Days Inn down the street from this hotel but they were closed... More

Was this review helpful? Yes 7
KShrestha, General Manager at Comfort Inn, responded to this review

Thank you for your husband's service in the military and taking the time to tell your story. I would like to apologize for the inconvenience. I certainly agree that your unsatisfactory experiences do not represent the level of service we stride to provide. The very idea of the us asking how our guests stay was, is to ensure that they... More

Valparaiso, Indiana
1 review
3 of 5 stars Reviewed December 2, 2011

We stayed her for five days. The rooms were decent and clean. The staff was friendly and the continental breakfest had a decent selection. The hallway carpet got vaccumed maybe once the entire time we were there, sooo overall it was stained and dirty. The hotel guests were questionable but we didn't have any problems. So overall our stay was... More

Was this review helpful? Yes
KShrestha, General Manager at Comfort Inn, responded to this review

Thank you very much in deed for your feedback. We will always continue to work hard to make sure we meet better standards. More

Houston, Texas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 22, 2011

The reservation was set up for me and I didn't check the reviews first because we were in a hurry to make plans at the last minute. Pros: the staff seemed to be friendly and they did give us a break on the bill. There was at least some remodeling done in the bathroom - new floor tile and sink.... More

Was this review helpful? Yes 2
KShrestha, General Manager at Comfort Inn, responded to this review

First I would like for apologize for all inconveniences. We are constantly working to make improvements and though we might not be there yet our staff understands your concerns and always do their best to make your stay satisfying. While the same condition does not apply to all rooms we understand the grieveineces and try to satisfy guests. We hope... More

Texas
Top Contributor
157 reviews 157 reviews
56 hotel reviews
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed August 4, 2011

This place is dirty and full of questionable people that live there. We stayed about an hour while I was on the phone with Choice Privileges to try and get my money back. We had booked a room for 4 nights prepaid and left after an hour. I felt very unsafe. I've never seen a Comfort Inn that dirty. The... More

Was this review helpful? Yes 4
KShrestha, General Manager at Comfort Inn, responded to this review

We are sorry that we could not live up to your expectations. I think front desk handled the situation to your favor at their own discretion even though it was a prepaid non refundable stay. I was dissapointed that you were not satisfied. I called you personally and left a message. I'm sorry that you feel the way you do... More

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Additional Information about Comfort Inn

Address: 5801 Baltimore National Pike, Catonsville, MD 21228
Phone Number:
Location: United States > Maryland > Catonsville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 92
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Also Known As:
Comfort Hotel Catonsville
Comfort Inn Catonsville
Catonsville Comfort Inn

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