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5801 Baltimore National Pike, Catonsville, MD 21228
Hotel amenities
Comfort Inn
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28 reviews from our community

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Date Rating
Brunswick, Maryland
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 16, 2012

We actually have Encore Travel and through it we got a great rate for a handicapped room! (We're not handicapped, Priaise God, but rooms are larger.) We had a lovely large room and a wonderful full breakfast, complete with eggs and sausage, hovered lovingly over with a lovely lady who made sure the food stayed hot and everyone was blessed.

Was this review helpful? Yes 1
KShrestha, General Manager at Comfort Inn, responded to this review
August 23, 2012

We are delighted to hear that you enjoyed your stay. Thank you very much in deed. More

woodstock georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 29, 2012

the hotel manager is very rude i wouldnt recommend anyone to stay at the comfort inn ever his name is kenny very rude and sneaky

Was this review helpful? Yes 1
Management response:
July 2, 2012

Thank you for your response. I am sorry that you feel this way. My response was firm in enforcing policies which I don't like to do, but due to disregard to a friendly request to make arrangements for payment, I understand how you might deem that rude. I would like to apologize still and I am glad that you obliged... More

Chester
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2012

This Comfort Inn is convenient to Baltimore Inner Harbor, Camden Yards, and Ravens Stadium. It was clean with comfortable beds and not too small rooms. The management and all staff were helpful and friendly. Complimentary breakfast actually had some protein - eggs (scrambled and hard boiled), sausage and yogurt. It also had a waffle maker with two flavors of batter.

Was this review helpful? Yes 2
Management response:
July 2, 2012

Thank you for your positive feedback. Hope you will join us again in future. More

Norfolk, Virginia
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 24, 2012

Considering that my husband and I are military, we travel to a lot of different places when he has leave. Most are brand new areas where we know nobody and are just trying to explore a new place. This time we picked Baltimore. We initially pulled into a Days Inn down the street from this hotel but they were closed... More

Was this review helpful? Yes 7
KShrestha, General Manager at Comfort Inn, responded to this review
February 23, 2012

Thank you for your husband's service in the military and taking the time to tell your story. I would like to apologize for the inconvenience. I certainly agree that your unsatisfactory experiences do not represent the level of service we stride to provide. The very idea of the us asking how our guests stay was, is to ensure that they... More

Valparaiso, Indiana
1 review
3 of 5 stars Reviewed December 2, 2011

We stayed her for five days. The rooms were decent and clean. The staff was friendly and the continental breakfest had a decent selection. The hallway carpet got vaccumed maybe once the entire time we were there, sooo overall it was stained and dirty. The hotel guests were questionable but we didn't have any problems. So overall our stay was... More

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KShrestha, General Manager at Comfort Inn, responded to this review
February 23, 2012

Thank you very much in deed for your feedback. We will always continue to work hard to make sure we meet better standards. More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 22, 2011

The reservation was set up for me and I didn't check the reviews first because we were in a hurry to make plans at the last minute. Pros: the staff seemed to be friendly and they did give us a break on the bill. There was at least some remodeling done in the bathroom - new floor tile and sink.... More

Was this review helpful? Yes 1
KShrestha, General Manager at Comfort Inn, responded to this review
November 9, 2011

First I would like for apologize for all inconveniences. We are constantly working to make improvements and though we might not be there yet our staff understands your concerns and always do their best to make your stay satisfying. While the same condition does not apply to all rooms we understand the grieveineces and try to satisfy guests. We hope... More

Texas
Top Contributor
116 reviews 116 reviews
45 hotel reviews
Reviews in 62 cities Reviews in 62 cities
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed August 4, 2011

This place is dirty and full of questionable people that live there. We stayed about an hour while I was on the phone with Choice Privileges to try and get my money back. We had booked a room for 4 nights prepaid and left after an hour. I felt very unsafe. I've never seen a Comfort Inn that dirty. The... More

Was this review helpful? Yes 3
KShrestha, General Manager at Comfort Inn, responded to this review
November 9, 2011

We are sorry that we could not live up to your expectations. I think front desk handled the situation to your favor at their own discretion even though it was a prepaid non refundable stay. I was dissapointed that you were not satisfied. I called you personally and left a message. I'm sorry that you feel the way you do... More

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 15, 2011

We have stayed here for the past few years when we go to The Preakness in Baltimore. Have never really had any problems. It is convenient & not overpriced. Inner Harbor is too expensive plus you have to pay for parking. The place is not grand but it is decent. We did NOT have bedbugs. When I saw the comment... More

Was this review helpful? Yes 2
KShrestha, Manager at Comfort Inn, responded to this review
June 19, 2011

We would love to have you back. Thank you very much. I think your plan is great and hope others can follow it as well. More

Elmwood Park, New Jersey
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 14, 2011

Staff was nice, but after that, it was all downhill. The carpet in the hallway was dirty. The carpet in the room was dirty and the bedspread was stained with God knows what. I was afraid to take my shoes off in the room. This hotel desperately needs an update. Cannot recommend it in its current state.

Was this review helpful? Yes 4
KShrestha, Manager at Comfort Inn, responded to this review
June 19, 2011

I am very glad you appreciated our service. We are truely sorry for not being able to live up to your expectations. We take reviews such as these seriously and continuosly work on make it better for our guests. We hope we can make it better for your the next time you decide to stay with us. Always feel free... More

Baltimore, Maryland
1 review
5 of 5 stars Reviewed February 10, 2011

I have stayed at this motel several times, nothing grand about it but offers a plesant stay. The rooms are clean and the staff are very accomodating. I have stayed at other motels in the area but this one is better in terms of cleanliness and service.

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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel
Comfort Hotel Catonsville
Comfort Inn Catonsville
Catonsville Comfort Inn
Address: 5801 Baltimore National Pike, Catonsville, MD 21228
Region: United States > Maryland > Catonsville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Catonsville
Price Range: $
Hotel Class:2 star (2*)
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