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Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base)

Certificate of Excellence
2.5 of 5
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4950 Mercedes Blvd, Camp Springs, MD 20746
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Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base)
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Ranked #2 of 8 Hotels in Camp Springs
Certificate of Excellence
A recent review
3 of 5 stars Reviewed November 12, 2013
enluv2 Richmond, Virginia
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224 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base)
See the most recent reviews
Richmond, Virginia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 12, 2013

I use tripadvisor to research hotels before I reserve them, and I have to admit, this is the FIRST time that the reservation turned out to be off base. I usually have no problem paying extra for a NICE hotel, but based on our budget, we had to step out of our box and find an inexpensive but nice hotel... More 

Was this review helpful? Yes 1
iranak, Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

I'm sorry to hear that you had trouble sleeping and an unpleasant breakfast experience. It sounds like that was a very busy morning as well. I have talked to my staff about the breakfast and making sure we try to keep containers closed even when its busy so food stays warm. More 

Brisbane, Australia
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed October 22, 2013

I picked this hotel on the basis of offering a cheaper alternative to a single night in the inner city DC hotels, and particularly because it is located within walking distance of the Metro. The hotel is well appointed and the room was very clean with good quality furniture/linen etc. The service was fantastic. I arrived significantly early that day,... More 

Was this review helpful? Yes
iranak, Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Thank you for staying with us! I'm happy to hear you had a pleasant experience and we hope to see you back soon. More 

Mechanicsville, Virginia
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed September 17, 2013

I have stayed at this hotel numerous times, beginning several years ago (we go to FedEx field for games). On this past visit, I noticed the wear on this hotel. The breakfast was best left alone. Poor tasting coffee, bacon swimming in grease (not kidding). I am a Club card holder and this CI&S is below the high standard(s) of... More 

Was this review helpful? Yes
iranak, General Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Im sorry to hear the hotel was not as enjoyable as your previous stays. I will let our staff know about the bacon and coffee to see how we can make those products better. We hope to exceed your expectations next time. More 

Fayetteville
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed August 26, 2013

I stayed at this hotel with a large family group and booked two Queen rooms. This was a 2-day weekend family trip to DC. Immediately upon entry in the lobby, the place appeared dark and dated. The rooms and the carpet were the same, dark, outdated decor. Their were some serious cleanliness concerns in the bathroom and showers in both... More 

Was this review helpful? Yes
iranak, General Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

I'm sorry to hear the décor wasn't too your liking. We are currently working with Carlson on a plan to update our furnishings and décor in the next year or so you may like the look better if you decide to stay with us again at that time. I will address your concerns with our housekeeping staff as well. Please... More 

Kuwait City, Kuwait
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 21, 2013

We were two families and we had booked two queen rooms. The location isnt that great and there's no restaurants nearby that you can walk to. The hotel provides shuttle service to the station. You can reach DC in about 20 mins. Breakfast is OK and the cookies were great. The staff were very warm and hospitable and they provided... More 

Was this review helpful? Yes 1
iranak, General Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Thank you for your kind words. I will pass along the message to our staff. There is a Red Lobster and Subway within a 10 minute walk and other options within 2 miles of the hotel. If you come back to the area we can provide a list of those restaurants. More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 18, 2013 via mobile

I would have possibly given this hotel a hire rating if the front desk would have been more concerned by the fact that me and my 260lb husband slept on a bed that was more like a See Saw in the playground. Our bed literally tilted to one side. This wasnt initially apparent because me and the children were already... More 

Was this review helpful? Yes 2
iranak, General Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

I'm very sorry to hear the bed wasn't to your liking. I hope our engineer was able to resolve the issue. I will check back with him to see what occurred. More 

Tallahassee, Florida
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 18, 2013

This is a great option for stay in the DC area. It is only 5 mins from the Branch Line metro station which will take you quickly to all of the sites. The staff will drive you to the metro so no need for a car. As an alternative, the bus stops right next to the hotel. The staff are... More 

Was this review helpful? Yes
iranak, General Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Thankyou for your comment! We are thrilled that you enjoyed your stay. Hope to see you again. More 

Jacksonville, Florida
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 25, 2013

We had already stayed at the Country Inn and Suites in Atlantic City, New Jersey area. This was a wonderful stay. We expected the same quality, but were disappointed with this hotel. The walls and floors are very thin and you can hear everything. The first night, we stayed on the 2nd floor. We could hear every footstep above us.... More 

Was this review helpful? Yes 3
iranak, General Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

I'm sorry about the noise you experienced on the first night. Please let us know immediately next time and we can ask the neighboring guest to keep quiet. The county has been notified of elevator certificate several months ago as well as several more times recently as we understand this is an urgent matter. Unfortunately we have still been waiting... More 

Palm City, Florida
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 25, 2013 via mobile

We stayed here during a recent visit to the DC area. It's far enough away from downtown to be more reasonably priced, but only about 15 minute drive to see the sights. Yes, there isn't much in the immediate area, but plenty within 5-10 minutes, and the shuttle is available if you aren't driving. Staff was always pleasant and helpful.... More 

Was this review helpful? Yes
iranak, General Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Thank you for your review! We have ice machines on the first and the third floor, so when you come back next time please let us know you would like to have a room on those floors. If you let us know you would like to have the motion sensors turned off for your next stay, our engineer would be... More 

Easton, Pennsylvania
Level Contributor
3 reviews
4 of 5 stars Reviewed July 23, 2013

We came here as my brother and sister in law live in the next town and he is going away to China for a year and we were having a picnic send off. The Hotel was very clean, check in was quick and easy. The rooms was clean and spacious (the last one i went to smelled moldy so it... More 

Was this review helpful? Yes
iranak, General Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Great to hear you've stayed with us so many times! If you haven't already please sign up for Club Carlson- our points system with allows you membership benefits by staying with us. You can redeem these points for free stays and much more. I hope to see you again soon! More 

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