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Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base)

Certificate of Excellence
2.5 of 5
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4950 Mercedes Blvd, Camp Springs, MD 20746
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1 room 1 guest
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Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base)
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235 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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  • All months
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Concord, New Hampshire, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

I spend a lot of time traveling, especially to Washington, DC, and since I have to pay my travel expenses up front and wait up to two weeks for reimbursement, I have become very creative with ways to save money. My go-to is this hotel when in DC on business. It is well within walking distance of the Branch Ave.... More 

Was this review helpful? Yes
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Thank you so much for this amazing review you have of our hotel. We are so glad to know that you choose to stay with us and that you find great value in staying at our hotel. We are so honored to learn that we are helping you save on your expenses and we are so happy to know that... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel staff was pleasant and provided great customer service. However, there was a dinginess about the hotel from the seating area to the blah breakfast selection, and ultimately the room itself. There seemed to be a not-so fresh smell lingering that made me feel that they were covering up something bigger. I don't believe I will be staying there... More 

Was this review helpful? Yes
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

We are very sorry about the issues you encountered during your stay with us. We will definitely discuss these issues with our housekeeping staff and rest assured that these will be worked on immediately. We recognize our rooms for improvement and we would like to assure you that we are doing everything that we can to implement such changes soon.... More 

Washington DC, District of Columbia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here the other night for one night due to some work being done in my home. The hotel appears to be going undergoing renovations. The reviews were correct, the first floor has a heavy smoke smell. The room was decent. The tub was the dirtiest I've ever seen in a hotel. The air conditioner was extremely loud and had... More 

Was this review helpful? Yes
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

We are very sorry about the experience you had during your stay with us. We would also like to apologize for any inconvenience these issues may have caused you. We are doing everything that we can to finish our renovations and we do hope that you’ll consider staying with us again once it’s all done. Thank you for your business... More 

South Bend, Indiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I highly recommend staying at this hotel. It is in a great location, clean and offers great services like hot breakfast & shuttle service to Branch Ave. Metro Station. I especially liked the service I received from Chris, Imran, Elizabeth & Diane. All were knowledgeable, friendly and patient. I felt at home thanks to them. They made sure I knew... More 

Was this review helpful? Yes
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Thank you so much for this awesome review you have of our hotel and our staff. Our whole staff would like to thank you for recognizing their efforts of providing you with great customer service as well as clean and up-to-date amenities. We would love to have you back and we do hope to see you again soon. Thank you... More 

Vernon, Connecticut
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall I was pleased with hotel. Great location to shuttle...we opted to walk to metro most of the time instead of shuttle. However shuttle does not operate after 12:00 noon on Sunday...since we had our luggage when we first arrived, a little disappointed, not to mention staff was rude when I called from metro. Most staff was helpful. Water cooler... More 

Was this review helpful? Yes 1
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

We are so glad to know that you and your daughter had a pleasant time with us. We would like to apologize for the issues you encountered with some of our staff and rest assured that this kind of demeanor will not be tolerated and will be corrected. Thank you so much for appreciating our efforts in providing you with... More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The front desk staff is absolutely spectacular however the cleanliness of the bathroom and shower area was just saddening. Having strands of someone else's hair in the shower as I try to clean myself is difficult and the smoke smell on the first floor is stomach turning everything else was great it just want clean

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
iranak, Guest Relations Manager at Country Inn & Suites By Carlson, Camp Springs (Andrews Air Force Base), responded to this review

Our staff would like to thank you for recognizing our efforts of providing you with great customer service. We are very sorry about the issues you had with the cleanliness of the bathroom as well as the smoke smell you observed on the first floor. We will definitely discuss these issues with our housekeeping staff and we will see to... More 

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