Initially, my reservation was messed up, since the hotel could not find the fax confirmation of my company's credit card. They had the card, but couldn't charge the hotel to it, but they could charge the cancellation fee if I elected not to stay. They have a 72 hour notice for cancellation, which we had booked inside of, so we... more
Management response from
gujjubiker, General Manager
Hospitality industry is continuously evolving itself. But one thing that has remained virtually same for all these years, is the procedure to handle 3rd party payment for a reservation.
If the reservation was made online for some one other then the credit card holder and guarantees this reservation on this credit card, an Authorization form must be signed and sent...