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Bethesda Marriott

3.5 of 5 5151 Pooks Hill Road, Bethesda, MD 20814
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Bethesda Marriott
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290 reviews from our community

Traveler rating
    63
    104
    77
    30
    16
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61
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129
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Bethesda Marriott
See the most recent reviews
Sterling, Virginia, USA
Top Contributor
54 reviews 54 reviews
54 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 15, 2014

This is a very good hotel in Bethesda. The food is excellent, the rooms are of good quality and the customer service is above average. The only two concerns are the elevators that need improvements and the fact that they want their customers including Gold members to pay for parking even thought they have enough spots to accommodate all customers... More 

Was this review helpful? Yes 1
Golden, Colorado
1 review
1 of 5 stars Reviewed December 4, 2014

Arrived late at night and there was no hot water in my room. They "fixed" the issue right away. However, in the morning i had the same problem. Again someone came to get the hot water on. When i arrived back to my room that evening - you got it- no hot water. The engineer was very nice and explained... More 

Was this review helpful? Yes 4
HKB77, Guest Relations Manager at Bethesda Marriott, responded to this review

Thank you for taking the time to share your feedback on your recent hotel stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. You noticed that the hotel has recently began a complete transformation to all guest rooms and hallways and we are... More 

Hood River, Oregon
Contributor
16 reviews 16 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 3, 2014

I've stayed here three times and every time has been bad. This time, I asked for a non-ground floor room ... I stayed on the 2nd floor, and it turned out it was ground floor - there were people digging right outside me window this morning. Dinner took an hour. The toilet was dirty. There's construction going on that made... More 

Was this review helpful? Yes 4
Management response:

Thank you for taking the time to leave a review in regards to your recent stay at the Bethesda Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We at the hotel are excited about the transformations that are taking place. Soon we... More 

Collegeville, Pennsylvania, United States
Top Contributor
78 reviews 78 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 26, 2014 via mobile

I knew there was renovations happening at this hotel because they said so on their website. As a Marriott Gold member I was greeted warmly by I believe her name was Joyce at the desk. She was explained all the construction and genuinely was prideful.When I arrived in my room i remembered I had place my large bottle of seltzer... More 

Was this review helpful? Yes
Syracuse, New York
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 23, 2014

I stayed at the Marriott while attending a business conference in Bethesda. The suite was very nice with a large sitting and work area and a separate bedroom. The wifi worked well although at $13 per day it remains curious to me why expensive hotels charge for wifi and inexpensive hotels do not. The staff were completely accommodating to the... More 

Was this review helpful? Yes 1
Washington DC
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 7, 2014

I have over 890 nights at Marriotts and have been a Platinum for 8 straight years and also a Platinum Premier so I know how to make a reservation. This is the first time ever with Marriott that my reservation was not held. I came to check in last night only to be told I didn't have a reservation for... More 

Was this review helpful? Yes 3
Janet M, Manager at Bethesda Marriott, responded to this review

Please accept my sincerest apologies for the challenges that you experienced at the hotel. I am sorry that the desk team was not able to locate the reservation that you had made upon check in. I have contacted the reservations team personally to look into the matter and ensure that we are able to correct the problem for all of... More 

Top Contributor
72 reviews 72 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 4, 2014

Just for a point of reference(not bragging), I am a Platinum Elite Marriott member and a Diamond Hilton member so I stay in a few hotels every year! I recently stayed at this location for the first time and found it to be average for the NoVa/DC area. The hotel is doing a tremendous overhaul to both the common areas... More 

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 27, 2014

The Marriotts in/around Washington are nearly all outdated, but this one more. The sofa in the breakfast area is very used that I had concerns to ruin my clothes if I sit on it. During the weekend buffet I ordered cappuccino and sparkling water. I found this later on my check in addition to the buffet price. Why can't they... More 

Was this review helpful? Yes
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear Beate W, We appreciate the time you took to share your opinions of our hotel. While it is never our intent to disappoint a guest in any way, clearly we did not maintain Marriott's high standards of hospitality and for that we do apologize. We appreciate the time you took to point out where you feel we were lacking... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 13, 2014 via mobile

I have never had a problem with the marriott brand until now. I am an average traveler and expect the basics: a clean room and to be treated like a valued customer. Well I didn't get either of those here. Even after I reported being bitten by bed bugs I was told that they would investigate the room and get... More 

Was this review helpful? Yes 1
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear eaglesfan1969, Thank you for taking the time to write inform us of your experience with us. Please accept my sincere apology for inconvenience you experienced. Let me assure we take your comments very seriously and I am disappointed to hear that we did not follow up with you promptly. We certainly could have addressed this on the day that... More 

Avondale, Pennsylvania
Top Contributor
130 reviews 130 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 11, 2014

Was here to attend a local meeting and selected this hotel based on location. Rooms were reasonably furnished but dated and the main lobby is pretty standard with no real flourishes. Bed was a bit too soft for my liking. Amenities were standard Marriott. No room safe, which was surprising. Expensive for what is included and internet and parking is... More 

Was this review helpful? Yes
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear BobNO6, Thank you for sharing a review of our hotel after your recent stay. We are pleased to know our location was one of the reasons you chose our hotel. We have been in the process of doing some hotel renovations to continuously enhance our guest's stay. We have taken note of your comments and will review and hope... More 

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Additional Information about Bethesda Marriott

Address: 5151 Pooks Hill Road, Bethesda, MD 20814
Location: United States > Maryland > Bethesda
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bethesda Marriott 3.5*
Number of rooms: 407
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Also Known As:
Bethesda Marriott Hotel Bethesda
Marriott Bethesda

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