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Bethesda Marriott

3.5 of 5
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5151 Pooks Hill Road, Bethesda, MD 20814
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377 Reviews from our TripAdvisor Community

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Charlotte, North Carolina
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is our third stay at this hotel over the years, and our first visit since the renovations. We found all the positives of the previous stays still in place - wonderful staff, great shuttle experience, concierge lounge - and would definitely return. Most of the things I will comment on address post-renovation expectations I had from reading other reviews... More 

Helpful?
Thank cltgirls
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear cltgirls, I am happy you enjoyed your stay with us and the improvements we have made to the hotel. I am sorry you whacked your shin, I appreciate your creativity using the decorative pillow to prevent htting it again. I hope it feels better. I also love our new M Club Lounge and the availability of snacks throughout the... More 

Copenhagen
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 5, 2016

I visited this hotel on a business trip, and I enjoyed my room. It was a very nice bed, and the room had everything needed. The walls are a bit thin, and it's possible to hear people staying next door. The conference facilities are great, and it's possible to have big events at this hotel.

Helpful?
Thank Deferimus
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear Deferimus, Thank you for your comments about the hotel. I am sorry you heard the guest from the room next door. The positive comment about our meeting space was one that we do get often. We have been home to many of the area's premiere events with the capacity to host functions with over 400 guests. Our newly transformed... More 

Chicago, Illinois
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 28, 2015

I recently visited this hotel and really appreciated all of the recent upgrades/renovations. The lobby, rooms and restaurant inside were all very clean and chic. The service was also outstanding as we were greeted/helped as soon as we walked into the lobby. Now that the larger renovations are complete, I think the hotel should fix a few small details that... More 

Helpful?
Thank Keli P
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear KeliP I am happy you enjoyed your stay with us and the renovations to our hotel. I will share your comments about the outstanding service with my team. I am fortunate to work with such caring and warm people. Also, thank you for your feedback on improvement areas. We look forward to hosting you again real soon. Sincerely, Keith More 

Hartford, Connecticut
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 27, 2015

Multiple stays at this hotel - its ideal location is easy to get to and the hotel has been recently remodeled. Swimming pool is very nice - indoor out door. Friendly and accommodating staff and well run hotel.

Helpful?
Thank whataboutthecustomer
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear whataboutthecustomer, We appreciate your time in sharing with us your feedback. I am delighted the staff was friendly and accommodating. We look forward to hosting you again real soon. Sincerely, Keith More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 15, 2015

If you need to be around Bethesda or surrounding suburban communities, this hotel is perfect. Newly renovated rooms are contemporary and comfortable. Great restaurant, including breakfast buffet. If you are visiting Washington, and don't want to be in the city itself, this hotel is also a perfect alternative. Great value for the price.

Helpful?
Thank 732laurences
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear 732laurences I am happy you enjoyed your stay with us and our new restaurant Cooper's Mill. I agree we are a perfect location, close to everything. We look forward to hosting you again real soon. Sincerely, Keith More 

Ohio
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed December 12, 2015

Husband and I were here for business and a visit w/daughter.We are Platinum members and have stayed here pre-reno. Location is great for McLean/Bethesda meetings. We had one of the renovated rooms. Pros- Clean, bed was very comfortable. Shower is very nice. Cons- Floor not cozy, THERE IS NO DESK- to work, husband had to sit on the couch and... More 

Helpful?
1 Thank Mayflowerkids
Aaron W, Director of Hotel Operations at Bethesda Marriott, responded to this review

Dear Guest, Thank you for providing us with comments regarding your recent stay. Feedback is our best opportunity to hear the voice of the customer, and to focus on the areas in which we can improve our guest experience. I am disappointed to hear our room accommodations did not your expectations. I sincerely apologize we fell short of creating a... More 

Travelers are raving about these Bethesda hotels

Williamsburg, Virginia
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed December 9, 2015

My husband and I stay here when we visit the Washington, DC, area when the room rate is competitive. The location is very convenient to where we want to be in the area and the hotel is in a very quiet location. The new decor is okay; it grows on you after awhile. The mattresses are wonderful! The breakfast is... More 

Helpful?
Thank BarbaraMD59
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear BarbaraMD59 The location of our hotel really allows you to access all areas easily. I am glad you like our mattresses and great breakfast. Thank you for your feedback on the lighting and bathroom door. I will share your feedback with team so we can address. We look forward to hosting you again real soon. Sincerely, Keith More 

Alaska
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 9, 2015 via mobile

I got back to the room a little early after a work appointment and I was looking to relax for a while. Unfortunately, due to elevator upgrade construction, there was a constant grinding noise from a hammer drill. I like Marriott normally but this was unacceptable. Had I known this was the case I would have stayed somewhere else. The... More 

Helpful?
1 Thank Dustin R
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear Dustin R I am happy you enjoyed our new beds and nice rooms. Please accept my apology for the noise related to our health club modernization, when complete it will be state of the art. Based on your feedback, we will do a better job notifying our guest when there is a potential for noise, which we do not... More 

Glastonbury, Connecticut
Level Contributor
7 reviews
3 of 5 stars Reviewed December 5, 2015

We stayed at this Marriott property for a wedding in November and were fairly unimpressed. We are Gold Marriott members and found some of upgrades disappointing. The location was perfect for us since the wedding was in the hotel, and parking and access to the highways were all good. Our room had been recent updated. The pluses were the wall... More 

Helpful?
Thank CTSparty
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear CTSparty, We appreciate your feedback and comments about the hotel. I am sorry you were disappointed with some of our upgrades. I too love our large TV's, mattresses and shower experience. We still have rooms with carpet for those who prefer carpet versus the hard surface floors. Please accept my sincere apology for any inconvenience you experienced. Sincerely, Keith More 

Collegeville, Pennsylvania, United States
Level Contributor
107 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed December 4, 2015 via mobile

I was very pleased to return to this location and see all the wonderful renovations. My guest room featured hardwood style floors, which I loved bc carpet isn't great for my allergies! Bring flip flops or slippers as the floors can be cool. The large TV and work space was great. A spacious open closet was nice and allowed for... More 

Helpful?
Thank DWS13433
keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear DWS13433 Thank you for telling us about how pleased you are with our renovations. I love our new rooms, especially the large TV's and hard surface floors. We are very proud to be the first hotel in the market with the M Club Lounge. I am blessed to work with great people, like Gimmie, Marianna and Elena from the... More 

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