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Bethesda Marriott

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5151 Pooks Hill Road, Bethesda, MD 20814
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Bethesda Marriott
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Bethesda Marriott
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311 reviews from our community

Traveler rating
    69
    108
    84
    32
    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hampton, Virginia
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for two nights while visiting a friend. They made the reservation, otherwise I wouldn't have stayed here. The rooms can be called "modern" if sparse means modern. There is a very uncomfortable "couch" in one corner, a TV tray for a desk, no dresser or table to speak of. There is plenty of unused space that can... More 

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Williamston, South Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Here for business..... but loved staying here. Staff was wonderful, the rooms were just updated to a very modern look. Beds were so comfortable and cozy just as you expect from a Marriott. Restaurant had a nice feel to it. Had areas that you could just sit and relax. Ballrooms are being renovated and one hall is already done. It... More 

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keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear Annette M I am delighted we were able to provide you with a great experience. I will share your comments with my team. Our restaurant will be transformed , we expect it to be completed in early July. I cant wait for you to see it. We will feature regionally inspired food and beverages. Again, thank you for your... More 

Issue
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Very brief stay; any longer stay we would have requested different room. As others note, regis. desk was a little hard to find but understandable due to renovations. Our 2nd Fl. wing room was quiet but had odd odor only in bath that seemed to be from toilet. We live where effluent water is used for some irrigation purposes and... More 

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Janet M, Manager at Bethesda Marriott, responded to this review

IssueBiggs, Thank you for taking the time to share your review of the Bethesda Marriott. I am delighted that you enjoyed the newly renovated rooms! Please accept my sincerest apologies for the challenges that you experienced during your stay. We are excited about the new lobby space coming soon and I believe that you will be impressed as well. I... More 

Springboro, Ohio
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has modern updated rooms that are very comfortable. I had room service and ate in the hotel restaurant. Both were very good but on the expensive side. I ventured out of the hotel to look for restaurants but there were not many to choose from close to the hotel. I was travelling for business and also used the... More 

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Westport, Connecticut
1 review
5 of 5 stars Reviewed 2 weeks ago

I spent a weekend in Washington D.C. and was thrilled by this hotel. The stuff was lovely and helpful. The room was spacious, the bed confortable, and the bathroom was really nice. I loved the modern design. The hotel provides a free shuttle to the Metro stop, and it takes just 20 minutes to Mall area and the museums.

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The registration was a nightmare. I had booked 8 rooms originally, and they wanted names for every person in those rooms WITH spelling. It took me over an hour, but at that hour mark, I asked Ms. Elvia Oliva if I could email her the rest of the names so I wouldn't have to wait for her to type into... More 

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Janet M, Manager at Bethesda Marriott, responded to this review

Jeanna B, Thank you for sharing your feedback on your recent stay at the hotel. Please accept our sincerest apologies for the billing challenges that you experienced. It is clear that we have fallen short on the service standards that we pride ourselves in upholding. I would like to assure you that the hotel is working to quickly rebate the... More 

Montclair, New Jersey
Top Contributor
112 reviews 112 reviews
26 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have to admit the first impression was dismay. I booked rooms in February and there was no mention on the booking site of a renovation. So, fully expecting a pool and spaces to hang out, our group of 10 including small children, meeting at the hotel from different parts of the country, were disappointed, and annoyed at the noise and... More 

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Brooklyn, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Just came back from a fantastic stay with my family for a quick spring break trip to Washington D.C. and was thrilled with this hotel. It's a great base for seeing D.C. The staff was lovely, going above and beyond with little touches like Easter treats for my young girls, and warm welcomes every time we returned. The renovated rooms... More 

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keith_mcneill, General Manager at Bethesda Marriott, responded to this review

Dear Leslie K Thank you for taking the time to write a review for our hotel. I am delighted that you and your family enjoyed your stay with us and the great service. I will share your comments with my team. We look forward to your return visit so you can experience our new lobby and restaurant Cooper's Mill. Again,... More 

San Francisco, California
Top Contributor
177 reviews 177 reviews
144 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This property is being renovated. The service is good and the new room that I got on the 16th floor has a nice fresh modern feel. The problem is that that floor was very much still under construction, and hence they should not have rented out rooms on that floor. The 24/7 gym has decent machines, but the upkeep and... More 

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Janet M, Manager at Bethesda Marriott, responded to this review

mojo2016papillon, Thank you for staying with us at the Bethesda Marriott. We are pleased that you enjoyed the new room at the hotel. Please accept my sincerest apologies that our on-going transformation impacted the quality of your stay. I am pleased to inform you that as part of the hotel's transformation, we are going to completing an upgrade to the... More 

San Diego, California
1 review
3 of 5 stars Reviewed 3 weeks ago

The renovated rooms couldn't be more uncomfortable. Instead of a chair and/or desk, there's an upholstered bench that is fixed to the wall with a tiny table that is supposed to be able to slide along its length. (The ads for this place boast "modular furniture"!) Beneath the wall-mounted TV, where the plugs are located for recharging electronics, there's a... More 

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Janet M, Manager at Bethesda Marriott, responded to this review

Grammyg2015, Thank you for sharing your feedback on the new rooms at the Bethesda Marriott. Please accept my apologies that the new room product was not to your liking. As we continue the transformation at the Bethesda Marriott, our goal is to provide a superior stay from the new rooms to the service provided by the associates. I am sorry... More 

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