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Extended Stay America - Baltimore - Bel Air - Aberdeen

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1361 James Way, Bel Air, MD 21015
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Extended Stay America - Baltimore - Bel Air - Aberdeen
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Extended Stay America - Baltimore - Bel Air - Aberdeen
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17 reviews from our community

Traveler rating
    4
    7
    3
    1
    2
See reviews for
4
3
1
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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    (5)
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2015

Very pleasant hotel to stay in. I like the fact that the Management & clerks are helpful & informative. I recommend Extended Stay to my friends & family. I travel all year round & for the money I've never been more satisfied. Extended Stay is a very clean hotel. I'm more than comfortable walking w/ no socks or shoes on!... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for your recent review of our hotel. I was pleased to hear that you were satisfied with our informative and helpful staff . We are glad you also found our hotel clean. We are pleased to hear that you recommend our brand to your friends and family. We look forward to providing lodging needs for you should your... More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed January 24, 2015

Be ready for a sparse accommodation and note those items available from front desk and you will be more comfortable. Coming in tired and not reading all signage was our problem. The room was adequate and had we wanted to cook it was great. The continental breakfast was poor: few choices, hot cereal to make but no milk, good coffee... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for your recent review of your stay. I am pleased to read that our staff was friendly and helpful; however, I'm sorry to hear that you found our grab-and-go breakfast to be lacking. Your feedback on this matter will be useful to us as we continually work to improve our hotel. Thank you for your review. We look... More 

nyc
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 24, 2014

On May 24 at approximately I contacted the hotel to check their non smoking room availability. I was told by the front desk that there was availability of a non smoking room. I proceeded to book the room using orbitz. During the orbitz reservation I also made sure to click for a non smoking room. I received an e-mail reservation... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that there was a mistake in your reservation. To prevent this from happening again, my team is working with all of our third party booking partners to ensure that they have access to our live inventory of smoking and non smoking rooms when they... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 13, 2014

I was originally to stay at this hotel for over a month. Things happen and I ended up checking out at 21 days. I asked them before I checked out if that would cause me to have extra charges and they said no several times. When I did check out they ended up charging my credit card over 359 dollars... More 

Was this review helpful? Yes 3
Pompano Beach, Florida
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 27, 2014

Desk Clerk, Dedria, was first class in helping correct some errors by a third party vendor. Dedria stayed beyond her working hours to be helpful. Hotel room clean and comfortable. To keep costs down you don't get daily maid service but can pick up or exchange linens at the front desk.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for taking time to write a review of your stay. I'm glad that you found our staff to be helpful during your visit. As well, it's great to hear that you found your room to be clean and comfortable. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay Hotels.... More 

Center Valley, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 10, 2013

Stayed for 1 night prior to sports tournament. Check in was easy but left at 6am and didn't see anyone at desk for checkout. Room was basic but comfortable and ample kitchen but didn't need to use it. Everything was very clean. Very reasonably priced.

Was this review helpful? Yes 3
Hickory, North Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 31, 2013

I recently stayed at the Extended Stay America for about 34 days pending a move. The room was as I expected. Nothing extraordinary, but clean and efficient. The staff was extremely friendly and helpful. I had a couple of maintenance issues during my stay and they were handled promptly. I gave it 3 stars because it is a good, clean,... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you so much for taking time to complete a survey in regards to you stay at our location here in Bel Air/Aberdeen, MD. I am glad to hear that you found our hotel to be clean and efficient. It was also pleasant to hear that our staff was very friendly and that your maintenance issues were handled promptly. Once... More 

Apex, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 1, 2013

I got a room here for the first 30 days till I could find an apartment. It took me 10 days to get the maid to clean my room. And, they don't wash your dirty dishes for you. There is a fridge and two burner stove top and microwave. But now over to cook anything frozen like a pizza. Take... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you appreciate and like our kitchen amenities and Grab and Go breakfast. Please accept our apology that it took 10 days to get your first stay over cleaning. I have already addressed this issue with our housekeeping team and can assure... More 

California
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 18, 2013

This was our first stay at an Extended Stay America and we would return. The staff was very accommodating. Check in and out was easy, especially since we arrived in the middle of the night. The furnishings were basic but comfortable and clean. The kitchenette was an added plus. (There is a stove, microwave and refrigerator along with the basic... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you so much for posting a review of our property. I am so glad that our staff was accommodating to you and that you found our hotel to be conveniently located close to restaurants in the area. We always love to hear how much our guests have enjoyed staying with us. Thank you for choosing Extended Stay Hotels. We... More 

Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2013

I am in the middle of a relocation and chose this place to stay because of past experiences with this chain of hotels. This type of hotel is designed for people staying for long periods of time, it really is not for folks who are used to being in normal hotels. The furnishings are basic but of decent quality, the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

The team and I appreciate your glowing remarks about your stay here with us. It's great to hear that we were able to meet your needs during your relocation process. We appreciate you letting us know some items in your room were outdated, and we do apologize for that. We will address these issues immediately. Thank you again for your... More 

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