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Extended Stay America - Baltimore - Bel Air - Aberdeen

2.5 of 5
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1361 James Way, Bel Air, MD 21015
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Extended Stay America - Baltimore - Bel Air - Aberdeen
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23 Reviews from our TripAdvisor Community

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Morehead City, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 21, 2015 via mobile

I stayed here with my uncle Joe on Saturday the 19th. We were just staying 1 night as we were driving back to North Carolina. The first room we got had a mild odor in it which we were able to be quickly assigned to a new room. What suprised me about the customer service was that there was only... More 

Helpful?
1 Thank Raymond A
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the cleanliness issue you experienced. We are sorry for this issue, but are glad to read that we were able to resolve it quickly and provide you with a comfortable stay overall. I truly appreciate your kind comments regarding our... More 

Buffalo, New York
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed November 4, 2015

I booked this hotel via Expedia.com at the last minute and must admit I was very disappointed with it. Upon entering the hotel, the hotel looked old and well used. Moreover, when I walked into my room, it had a mild odor of something that smelled like emesis. The light over the bed was inoperable, and the refrigerator made a... More 

Helpful?
Thank James W
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for your recent survey of your stay with us. I am concerned to hear that there was an odor in your room and that your fridge had a significant odor and would like to sincerely apologize for that. That is not indicative of the service and quality that we want to provide to our guests. In order to... More 

Travelers are raving about these Bel Air hotels

Yarmouth Port, Massachusetts
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 15, 2015

We made reservations here because it was an easy drive to our stop the next morning. When we arrived, they did not want to honor our reservation through Expedia. There was no ice machine (apparently they expect you to make ice over night in your frig. There were no plastic glasses, or glasses of any kind for your use.

Helpful?
1 Thank Imogene M
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are... More 

Mays Landing, New Jersey
Level Contributor
118 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed July 15, 2015

We have stayed at Extended stays for years! We have never had a bad experience but this one gave us a bad taste in our mouth. Upon check-in Angel noticed another extra $100 for a deposit? The receptionist couldn't give an explanation and when he got the receipt the $100 was missing? He was told he would get it back... More 

Helpful?
3 Thank classynj
Bel Air, Maryland
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 8, 2015 via mobile

Needed a place to stay while relocating. Had a five week stay with minor issues that were all reasonably resolved. The staff was friendly and helpful. They need to check under the beds when cleaning. Would definitely recommend. Do not rely on the grab and go breakfast as the stocking of the cabinet varied on quality,

Helpful?
Thank trilobite929
Manager_11525, Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for your comments about your stay with us. I am glad to hear that our staff was friendly and helpful but I was also concerned to hear that you had issues with cleaning and our breakfast. We are continually striving to improve our brand and comments such as yours help us with improvements. Again, thank you for your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 21, 2015 via mobile

Very pleasant hotel to stay in. I like the fact that the Management & clerks are helpful & informative. I recommend Extended Stay to my friends & family. I travel all year round & for the money I've never been more satisfied. Extended Stay is a very clean hotel. I'm more than comfortable walking w/ no socks or shoes on!... More 

Helpful?
1 Thank samuel h
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for your recent review of our hotel. I was pleased to hear that you were satisfied with our informative and helpful staff . We are glad you also found our hotel clean. We are pleased to hear that you recommend our brand to your friends and family. We look forward to providing lodging needs for you should your... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed January 24, 2015 via mobile

Be ready for a sparse accommodation and note those items available from front desk and you will be more comfortable. Coming in tired and not reading all signage was our problem. The room was adequate and had we wanted to cook it was great. The continental breakfast was poor: few choices, hot cereal to make but no milk, good coffee... More 

Helpful?
Thank Sharon O
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for your recent review of your stay. I am pleased to read that our staff was friendly and helpful; however, I'm sorry to hear that you found our grab-and-go breakfast to be lacking. Your feedback on this matter will be useful to us as we continually work to improve our hotel. Thank you for your review. We look... More 

nyc
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 24, 2014

On May 24 at approximately I contacted the hotel to check their non smoking room availability. I was told by the front desk that there was availability of a non smoking room. I proceeded to book the room using orbitz. During the orbitz reservation I also made sure to click for a non smoking room. I received an e-mail reservation... More 

Helpful?
2 Thank nblakley
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that there was a mistake in your reservation. To prevent this from happening again, my team is working with all of our third party booking partners to ensure that they have access to our live inventory of smoking and non smoking rooms when they... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 13, 2014

I was originally to stay at this hotel for over a month. Things happen and I ended up checking out at 21 days. I asked them before I checked out if that would cause me to have extra charges and they said no several times. When I did check out they ended up charging my credit card over 359 dollars... More 

Helpful?
3 Thank Harley P
Pompano Beach, Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 27, 2014

Desk Clerk, Dedria, was first class in helping correct some errors by a third party vendor. Dedria stayed beyond her working hours to be helpful. Hotel room clean and comfortable. To keep costs down you don't get daily maid service but can pick up or exchange linens at the front desk.

Helpful?
Thank J R
Manager_11525, General Manager at Extended Stay America - Baltimore - Bel Air - Aberdeen, responded to this review

Thank you for taking time to write a review of your stay. I'm glad that you found our staff to be helpful during your visit. As well, it's great to hear that you found your room to be clean and comfortable. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay Hotels.... More 

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