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BEST WESTERN PLUS Waterville Grand Hotel

3.0 of 5 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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Certificate of Excellence 2014
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BEST WESTERN PLUS Waterville Grand Hotel
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BEST WESTERN PLUS Waterville Grand Hotel
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189 reviews from our community

Traveler rating
    80
    52
    22
    19
    16
See reviews for
82
30
12
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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  • French first
  • German first
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    (189)
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    (25)
  • Jun-Aug only
    (70)
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    (57)
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    (37)
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There are newer reviews for BEST WESTERN PLUS Waterville Grand Hotel
See the most recent reviews
Montreal, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 9, 2014

This is the worst Best Western I have ever encountered or stayed in. There was a cockroach in our room; it was crawling onto our bed when I noticed it. The swimming pool and the area around it was not clean. Towels were supposed to be available at the pool, but there weren't any. I booked the room on Best... More 

Was this review helpful? Yes 1
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Al T, Thank you very much for your review of your stay in our Waterville hotel. I do apologize that your experience was less than exceptional and for the confusion surrounding breakfast. We will use your feedback as a way to better enhance our products and services. All the feedback we receive is very valuable. Thank you again for... More 

Salem, Massachusetts
Top Contributor
89 reviews 89 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 4, 2014

I want to start off by saying the Hotel is excellent and the staff is very helpful and friendly. But the food in the hotel eating pub was very poor. Ate there one night in a 4 night stay and never again. Hi price food cooked by a cook who I think didn't care what he put on the plate.... More 

Was this review helpful? Yes 1
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Bob K, Thank you so much for your review of your recent stay in Waterville! We appreciate the comments you wrote. They will be used for training so we can offer a better service to all our guests! Again, thanks so much for the time you took to write this! We do hope to see you on your next stay... More 

1 review
5 of 5 stars Reviewed August 4, 2014

the room was awesome, very friendly staff, and very helpful. restaurant, was ok.. but we only ordered, loaded nachos not so good, not enough meat or cheese, and they didn't listen when I told them that when my order was ready I would be at the bar. waiting, when I ask about the order, they said it was in the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Madeneh, Thank you so much for writing this review about your recent stay in Waterville. I'm sorry your experience in the restaurant/pub didn't meet your expectations. Your comments will be used to help train the staff to create a better experience for all customers. I'm glad you enjoyed your room! We do hope to see you again on your... More 

Pine Plains, United States
1 review
4 of 5 stars Reviewed July 31, 2014

a good hotel in an easy to access location for day trips. Easy walk to alternate places to eat. We were on motorcycles but the hotel was not a H-D friendly hotel. Only issue since we had to carry water from room to clean bikes.

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Sandra B., Thank you for your review. I wanted to let you know that we are a Ride Friendly hotel. Our apologies that you were not aware and the inconvenience you faced. We have everything available that you need to wash your bike. Unfortunately, because we don't have a lot of requests we don't leave it set up. Please don't... More 

South Berwick, Maine
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 30, 2014

Probably the worst problem I had was that my card key did not work TWICE. Which required me to take a five mile hike to the front desk TWICE. Very inconvenient. Kinda a basic need to have a working key to my room. "Clean" remote had red sticky substance with hairs on it. Wifi was weak. Breakfast was almost indigestible.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

ChefFood, Thank you very much for your review about your recent stay here in Waterville. I apologize about the inconveniences you faced while you were here. Your feedback was talked about with employees at meeting just the other day! We are always striving to better our guest service and product! Thanks again for taking the time to write this review!... More 

Houston, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2014

Had a very good stay there, Tony Noonan was very helpful in giving directions. Restaurant, was very excellent and maid service was excellent. Would recommend this hotel to family and friends as an excellent place to stay!

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Donald R., Thank you so much for your wonderful review of our hotel! We are glad that you enjoyed your stay. Your comments about Tony have been passed along! Thanks again and we hope to see you soon! More 

alstead, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 28, 2014

We mad a reservation at this hotel and received a confirmation number. After traveling 6 hours, we arrived and were told there was no availability, even with a confirmation number and a hold on my credit card. There were other parties that were told the same thing. I showed them my confirmation email and still was told there were no... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Delores L, Our sincere apologies for the inconvenience you encountered on your recent trip to our hotel. We value your feedback and the time you took out of your schedule to write this review. We do hope you will give us another try when in the Waterville area! More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 28, 2014

- dirty rooms - rude staff - room door open when we came back to room no one around - smelly hot tub Restaurant mgr was very rude to us,when it say commentary breakfast it is not, there is a value for the room of $14.00 very hard for 4 people to each for $14.00. Waitress was good, friendly but... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Carolyn H, Thank you for taking the time to write this review of your recent stay. We value your feedback as a way to better train our employees. I'm sorry that your experience didn't meet your expectations. We certainly try every day to do our best! Thank you again for your time and feedback! More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed July 27, 2014

Recently took a trip to Maine and stayed at this hotel. The stay was incredible. Friendly service (Darlene and Tony) were wonderful. The pool is awesome and the grounds are immaculate Will recommend this place to my family and friends. I will definitely be back!

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Callie G. Thank you so much for your wonderful review of our Waterville property. I am so glad you enjoyed your stay. Your comments have been passed along to Darlene and Tony! We hope to see you again soon! More 

Marthas Vineyard, MA
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 26, 2014

We had a terrible experience at this ......hotel tonight. We had a reservation for tonight and we reconfirm it and when we arrived, they were sold out!!!! They didn't give us the hotel room that we paid for 3 weeks ago, or any room at all! Patricia at the Front Desk didn't even try to look or do anything, they... More 

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Ralph 27, Thank you for your recent review of our hotel. I sincerely apologize about the experience you had and the inconvenience it caused for you and your family. We value your feedback and will use it to better train our employees to keep this from happening again. Again, thank you for your time and our sincere apologies! More 

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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

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