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BEST WESTERN PLUS Waterville Grand Hotel

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375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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BEST WESTERN PLUS Waterville Grand Hotel
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BEST WESTERN PLUS Waterville Grand Hotel
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195 reviews from our community

Traveler rating
    83
    54
    22
    20
    16
See reviews for
87
30
12
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (195)
  • Mar-May only
    (25)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (43)
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Waterville, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Loved the heated pool but the hot tub water was not clean and there were no towels in the pool area. We also weren't given enough towels for our room. We arrived to find only two towels, but three of us were registered for the room. The rooms are small as compared to other hotels, but they were clean.

Review collected in partnership with Best Western

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

Room was extremely clean and well taken care of - it was a smoking room but smelled fresh and clean - enjoyed our stay and it was an excellent value for our money. Staff was extremely helpful and friendly. We were quite pleased. I have stayed here before with a group I am a member of and it has always... More 

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Perry, United States
2 reviews
5 of 5 stars Reviewed February 10, 2015

I have stayed here for the last 4 years when I go to visit my family. Staff are always friendly and helpful. The room are clean and comfortable and the bed and comfy too. We look forward to coming to this hotel every year.

Review collected in partnership with Best Western

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Philadelphia, United States
1 review
4 of 5 stars Reviewed January 16, 2015

Hotel meet our needs. The price included two breakfasts and a cool saltwater pool. The only problems were we had a problem with tv reception in our room and the lobby area is separated from half the hotel. You would have to walk through an unheated hall way; a nice experience in the Maine winters.

Review collected in partnership with Best Western

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Cranston, Rhode Island
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2015

We've stayed at most of the hotels/motels in the Waterville area and prefer to stay here whenever possible. Staff, facilities and breakfast is always fantastic. We usually travel with our dog and the staff is always willing to get us a nice quiet room in the quad which allows our dog to remain peaceful if/when we're out

Review collected in partnership with Best Western

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Oromocto, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 4, 2015

Was what we needed after a day shopping . Room was clean beds where comfortable Staff was friendly .In room microwave and fridge.Despite looking cheep in room coffee maker made good coffe Breakfast was great We really enjoyed the large warm indoor pool .

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Fort Kent, Maine
Top Contributor
148 reviews 148 reviews
38 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed December 13, 2014

Spent 3 nights and 4 days at this hotel for business, and the stay was fairly average for a mid - Maine Hotel. The service was good when I checked in, and I didn't have any issues with the room, or anyone at the hotel, but I will probably stay at the Hampton Inn across town next time. Nothing special... More 

Was this review helpful? Yes 1
Monticello
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 8, 2014

We recently had an appointment in the area and stayed the night here. We used to stay at the Best Western across the street quite a bit but it is now a different name. The staff was very friendly and the room was nice and clean. It has the cheapest coffee maker I have ever seen. You can go anywhere... More 

Was this review helpful? Yes 1
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Pam M., I would like to than you for taking the time to write this review. We value all the feedback we get and are certainly glad you have brought these points to our attention. They have been passed along to the appropriate departments in order to provide better service. We do hope that you will come and stay... More 

Portland, Maine
Top Contributor
316 reviews 316 reviews
14 hotel reviews
202 helpful votes 202 helpful votes
5 of 5 stars Reviewed November 17, 2014

Needed a place to stay overnight while my car was being worked on and Best Western Plus Grand Hotel fit the bill, literally and figuratively. Check in was a breeze - staffed by warm and friendly people - and my room was clean and comfortable. To top it off I needed one or two (let's call them) "special accommodations" which... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear theghostwriter, I am so glad to hear that you enjoyed your stay with us. Thank you for taking the time to write this fantastic review. We appreciate your comments and will look forward to your return! Have a wonderful day! More 

Pembroke, New Hampshire
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

Our room had a king size bed and was very clean, comfortable and roomy. It also included a small microwave and fridge. They have a Eco-friendly TV remote control which I had not seen in other hotels. Hotel staff were very friendly. Our breakfast at O'Brien's was delicious and included in the cost of the room when you pick up... More 

Review collected in partnership with Best Western

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Brenda R., Thank you so much for taking the time to write this survey. I am so glad that you enjoyed your stay. we certainly hope that you will come back again on your next trip to Waterville! More 

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