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BEST WESTERN PLUS Waterville Grand Hotel

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375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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BEST WESTERN PLUS Waterville Grand Hotel
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270 Reviews from our TripAdvisor Community

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Warwick, Rhode Island
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed yesterday NEW

No coffee in lobby, front desk suggested I but some at the hotel restaurant. Parking lot was icy and not plowed, even after several complaints. Did not comply with Platinum Status rules. Reservations didn't match room location. Front desk staff was not knowledgeable. Room was nice.

Review collected in partnership with Best Western

Helpful?
Thank kt72_7
Sag Harbor, United States
1 review
4 of 5 stars Reviewed 1 week ago

I just ran up to the middle of Maine for a one day business trip. All the people that I had interacted with were very nice, from the people at the hotel to the business staff and owner, and all the people at the various restaurants we ate at. This hotel is dog friendly which was the main reason for... More 

Review collected in partnership with Best Western

Helpful?
Thank James D
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear James D - Thank you so much for your kind review of our hotel! We're glad you enjoyed your stay + the breakfast (we love it, too!) We hope to see you back again soon! More 

Newton, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Connectivity in the rooms is a joke. Go somewhere else if you need internet. Imagine if a hotel told you that because the place was full, the toilets were going to flush every once in a while, and that the best idea would be to flush when no one else was in the hotel. Apart from the internet, the place... More 

Helpful?
Thank James J
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi James! I do apologize for the issue with the internet the weekend of your stay. We do occasionally experience an issue with connectivity, but the instances are few and far between. I apologize that the staff's explanation was rather rudimentary, and not all together accurate, but nevertheless, we do apologize for the inconvenience during your stay. We're glad you... More 

moose river, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

first time staying here. room was great, very clean and spacious. bed was very comfortable which is not the case at most places we've stayed before. pool and hot tub were clean, indoor, and convenient to use. staff was friendly and the included breakfast in the resturant was awesome, not just the usual donuts, fruit, and coffee. overall very satisfied

Review collected in partnership with Best Western

Helpful?
Thank Jeremy B
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Jeremy B - Thanks for your kind review! We are so glad you enjoyed your stay, and hope you'll be back with us again soon! More 

Brunswick, Maine
Level Contributor
185 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The room was very spacious. It had a good size fridge, decent microwave and coffee pot. The furnishings were very nice especially the granite topped vanity in the bathroom. Linens were nice and bed comfortable. I loved that there are many, many plugs, a large desk and good office chair at the desk. The restaurant is very good. The pool... More 

Helpful?
Thank SSSNES
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear SSSNES - Thank you for your thorough review! We're glad you enjoyed your stay, and we'll bring your comments about the pool area to the next property meeting. Hope to have you back with us again soon! More 

Farmington, Maine
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

My daughter wanted to book a hotel with friends for the weekend. They had fun in the pool and hot tub. Overall the Hotel was nice. It was clean, the rooms were large,and the pool area was clean and everyone was friendly.

Helpful?
Thank Heather P
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Heather P - Thank you for joining us for the weekend - we're glad you & your daughter and friends enjoyed your stay! Hope to have you back again soon! More 

Waterville, Maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 13, 2015

Pool staff do not enforce rules. Many adults buy memberships to the pool and fitness center, therefore have an expectation that they will be able to use the facility as it is intended. Instead, there are frequently screaming and out of control children at the pool, especially on weekends. The rooms are very nice, as is the restaurant .

Helpful?
1 Thank K H
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear K H - We're sorry that you did not enjoy your time at the pool. We can say that it is often a very quiet environment, but we will talk to the pool attendants on staff to make sure they are more stringent with the rules when the pool is busy. We are glad you enjoyed the hotel and... More 

Level Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed November 30, 2015

My wife and my in-laws stayed here over Thanksgiving weekend. We chose it because they are pet friendly, up to 85 pounds I believe. Our room was as nice as you would expect from a Best Western. The room service did not turn the heat off during the day so it was sweltering at night when we got back. The... More 

Helpful?
Thank Reingding13
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Reingding13 - Thank you for your thorough review! We're glad to hear you'll stay with us again should you come back to the area, and we hope to see you again soon! More 

Boston, Massachusetts
Level Contributor
1 review
4 of 5 stars Reviewed November 29, 2015

Seeing as it's in the middle of Maine, you're not going to get a 5-star hotel. However, this is probably the best in the area. I've had WiFi issues here in the past, but this time I had the 3rd floor, and no issues at all. So, I'd suggest 3rd floor.

Review collected in partnership with Best Western

Helpful?
Thank stevebeans78
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear stevebeans78 - Thank you for returning to Best Western Waterville, I'm so glad you enjoyed your stay. We recently resolved the WiFi issue, so you should be able to enjoy internet on every room on any floor in the future :) Hope to see you again soon! More 

Salzburg, Austria
Level Contributor
216 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 stars Reviewed November 23, 2015

This hotel is very conveniently located just off I-95 (there's a Ruby Tuesday Restaurant just a short walk away -> we had a nice dinner there). The staff at check-in was not very friendly (they just did their basic job and didn't look quite happy). Our room was clean and spacious (king sized bed, flatscreen tv, fridge, microwave and a... More 

Helpful?
Thank sial
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear sial - I'm glad you found the room comfortable, and I'm sorry to hear some of the staff did not meet your expectations. We take all our reviews to heart and will bring up your concerns at our next staff meeting to ensure better service in the future. Thank you for taking the time to carefully review our hotel,... More 

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