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All 6 Waterville hotels

BEST WESTERN PLUS Waterville Grand Hotel

3.0 of 5 Hotel   |   375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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Ranked #3 of 6 Hotels in Waterville
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
Arple Newton, Massachusetts
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170 reviews from our community

Traveler rating
    75
    46
    19
    15
    15
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73
26
10
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newton, Massachusetts
Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

The best thing about this hotel is the breakfast. You get a voucher which entitles you to one of three filling breakfasts with waitress service. The worst is the layout oaf the hotel. There is only one elevator. One has to walk forever to get to it and then another long distance to our room.

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Top Contributor
74 reviews 74 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel seems really nice, but there just isn't enough attention to detail. The climate control isn't set comfortably in the common areas so the walk to your room might be steamy due to the heat being on instead of the A/C. My biggest gripe is the service in the restaurant. The service is laid back a little too much,... More

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Halifax, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean, comfortable great location. Would stay again in a heartbeat. Close to shopping and plenty of dining. Great swimming pool and fitness area.Great place to stay if your planning a shopping trip to Maine.

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1 review
5 of 5 stars Reviewed 3 weeks ago

We have visited this hotel many of times for business and pleasure. Everyone is so nice! I give a thumbs up for Bonnie,, March, Sylvia, Dean, David, Darlene, Steve, Morgan, Halley and Terry they always made us feel very welcomed during every stay with Best Western!!!

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Long Island NY
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This property is in a very convenient location. It is right off I-95 at exit 130. My daughter goes to Colby College and this is also very close to the college (about 2 miles). It is clean and quiet and the rooms were decorated nicely. The breakfast was good too. You get a $7.00 voucher at the front desk and... More

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear chyman59, Thank you for your recent review of our Waterville hotel! We appreciate the feedback you have given us. We will look forward to your next stay when you come back to Waterville! Have a wonderful day! More

North Port, Florida, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This was an unexpected stay for me and I was quite pleasantly delighted!!! The hotel was extremely clean and comfortable. The staff (including the restaurant) was wonderful. I had an opportunity to talk to part of the maintenance team, Dave, and he couldn't have been more helpful or polite. I have stayed at many hotels and this ranks right up... More

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Nancy W., Thank you so much for your review. I am pleased to hear that you enjoyed your unexpected stay with us. Thank you so much for the comments about the staff. Dave has been with us for many years and is a great asset to our hotel! We will look forward to your next stay! More

Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 21, 2014

I visited on a business trip for a week, found it to be clean and comfortable AND the pool and hot tub was nice, just wish the pool was open later. Was a wonderful stay and the breakfast was good. I would recommend staying here again when in the area

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Robertt123456, Thank you very much for your wonderful review. We enjoyed having you for a week and glad your stay was comfortable. We look forward to seeing you on your next trip! More

Moncton, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 19, 2014 via mobile

We visited on August 15 & 16, and found the hotel to be clean and quiet. It was nicely furnished and had all the amenities you would need. It is pet friendly which is a major bonus for us. They offer a $7 voucher for breakfast per person per room, in lieu of continental breakfast. Their food is decent, and... More

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Lisa T., Thank you so much for your review. I apologize for the Internet connection issues. We are always working improving that service as the standards are forever changing in the tech world! We do hope that you will stop by again on your next trip through Waterville! More

Rochester, NY
Top Contributor
58 reviews 58 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 16, 2014

Nothing fancy at this hotel, but it was very, very clean and comfortable. The bed was very soft and the bathroom was unusually nice! The front desk staff were most helpful, even though I arrived rather late.

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear lioncloud, Thank you for your review of your recent stay here in Waterville. I'm pleased to hear you enjoyed your stay with us. We are looking forward to seeing you again! More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 15, 2014

This Best Western used to be a Holiday Inn, that was Horrible. Best Western bought the property and cleaned it up , put some new furniture in the rooms and got some NICE people to work there. So much better than it was before ! The free breakfast is pretty good in the restaurant and it is nice NOT to... More

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Meekow, Thank you for your wonderful review. Also, thank you for acknowledging the hard work we did with the property. We do have some new faces here but also some veteran faces who have been through the changes and new service training's. We are proud of the finished product and are glad that you enjoyed your experience with us.... More

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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

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