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BEST WESTERN PLUS Waterville Grand Hotel

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375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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BEST WESTERN PLUS Waterville Grand Hotel
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BEST WESTERN PLUS Waterville Grand Hotel
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219 Reviews from our TripAdvisor Community

Traveler rating
    91
    60
    26
    23
    19
See reviews for
96
36
13
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (219)
  • Mar-May only
    (39)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (43)
All months
Hooksett, United States
5 of 5 stars Reviewed 2 days ago NEW

excellent service with friendly staff, very comfortable room. Quiet and set in a pretty area of ME. Close to shopping and food service. Hotel restaurant was very accommodating to me on a very special eating plan.

Review collected in partnership with Best Western

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Leeds, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was located close to highway, shopping areas and restaurants. Room was comfortable and pool area was nice. Good food in restaurant . Coffee in the room could of been better. It was a kind we had never heard of and it tasted awful. They had Green Mountain coffee in lobby which was good. They should have Green Mountain in... More 

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 1 week ago

We had a wonderful stay at this hotel. I would recommend this hotel to all my Family and Friends. We had a very good experience here. We love visiting Maine and this is one of the Best Hotels that we have stayed at so far.

Review collected in partnership with Best Western

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Portland, Maine
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Greatly surprised by the attentive and responsive staff at this Best Western in Waterville, Maine. Our room was ready upon our arrival. And although the assigned room had two beds instead of one the duty clerk immediately changed us into a room with one king bed. When I asked for extra towels they were promptly delivered. One of my gold... More 

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Florida
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

This Hotel should NOT be rated a "PLUS" . There was people smoking inside this non-smoking hotel, including the maids? The breakfast was great, it is a hot made to order to order, Up to $7.00 above that you pay for.

Review collected in partnership with Best Western

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Stouffville
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Its a nice hotel, our room was clean and the bed very comfy. However, we had problems connecting to the wifi and even after an hour on the phone with their tech support could not fix the situation. We had to go out to the lobby to connect. The main problem with that was you had to walk past the... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi! Thank you for staying with us on your trip. We do apologize for the inconvenience regarding WIFI. The system is currently being upgraded, so you shouldn't have problems on future stays. We look forward to seeing you again! More 

North Port, Florida, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We found the room to be clean and very pleasant! There's a small frig and microwave in the rooms which is very convenient. It is very family and pet friendly. Breakfast is included in the price of the room and it was great. My family used the gym and pool area and enjoyed it very much. The hotel is very... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi Nancy! Thank you for the kind words in your review! We're glad you stayed with us again on your travels, and we hope to see you back with us again soon! More 

Bangor, Maine
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We attended a special event at this hotel and made use of the lounge area as well as the event center. The staff was very helpful and the event had about 80 attendees. The food was good and served in a timely manner and at the proper temperature. The sound system was fine and the lounge area was used as... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Lee, Thank you for allowing us to host your event! We appreciate your business, and hope to see you again soon! More 

Biddeford, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

nice place but extremely uncomfortable beds. Restaurant breakfast was excellent, rooms were clean although the tub seemed like it rocked when you moved in it and I couldn't figure out how to make it drain at a rate that didn't have almost a foot of water in it before I got out.

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi! Thank you for staying with us, we hope to see you again soon! More 

North Ogden, Utah, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We stayed here 63 days through booking with Hotels.com group booking. You might as well say there is no internet in your room. Maybe you can get lucky 10 minutes a day. No Technical support and they have horrible English skills. Housekeeping turned our clean room sign around three times as though they had cleaned our room and didn't clean... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Jack M. My apologies for the delaying in writing this response. I was purposely waiting until our new Internet equipment was installed by our new company. That's right we have upgraded our system and it is working wonderful. Over the years we have had several issue with the old company. Once we started figuring out the nuts and bolts... More 

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