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All 6 Waterville hotels

BEST WESTERN PLUS Waterville Grand Hotel

3.0 of 5 Hotel   |   375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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70%
Ranked #3 of 6 hotels in Waterville
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
Nancy W North Port, Florida, United States
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165 people have reviewed this hotel

Traveler rating
    73
    45
    17
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    15
See reviews for
70
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35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
North Port, Florida, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was an unexpected stay for me and I was quite pleasantly delighted!!! The hotel was extremely clean and comfortable. The staff (including the restaurant) was wonderful. I had an opportunity to talk to part of the maintenance team, Dave, and he couldn't have been more helpful or polite. I have stayed at many hotels and this ranks right up... More

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Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited on a business trip for a week, found it to be clean and comfortable AND the pool and hot tub was nice, just wish the pool was open later. Was a wonderful stay and the breakfast was good. I would recommend staying here again when in the area

Was this review helpful? Yes
Moncton, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We visited on August 15 & 16, and found the hotel to be clean and quiet. It was nicely furnished and had all the amenities you would need. It is pet friendly which is a major bonus for us. They offer a $7 voucher for breakfast per person per room, in lieu of continental breakfast. Their food is decent, and... More

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Rochester, NY
Top Contributor
55 reviews 55 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nothing fancy at this hotel, but it was very, very clean and comfortable. The bed was very soft and the bathroom was unusually nice! The front desk staff were most helpful, even though I arrived rather late.

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Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Best Western used to be a Holiday Inn, that was Horrible. Best Western bought the property and cleaned it up , put some new furniture in the rooms and got some NICE people to work there. So much better than it was before ! The free breakfast is pretty good in the restaurant and it is nice NOT to... More

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Northampton, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Quality of rooms, meal, service, etc was excellent. Bed was fantastic. Swimming pool and hot tub were super. Breakfast as the restaurant was excellent quality and service. Thanks everyone for a wonderful experience!

Review collected in partnership with Best Western

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Joy K, Thank you for your wonderful review of our Waterville hotel. I am glad to hear that you loved your experience here. We strive everyday to provide an excellent experience to all our guests. Thank you for recognizing that! We hope to see you again on your next trip to Waterville! More

Montreal, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is the worst Best Western I have ever encountered or stayed in. There was a cockroach in our room; it was crawling onto our bed when I noticed it. The swimming pool and the area around it was not clean. Towels were supposed to be available at the pool, but there weren't any. I booked the room on Best... More

Was this review helpful? Yes 1
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Al T, Thank you very much for your review of your stay in our Waterville hotel. I do apologize that your experience was less than exceptional and for the confusion surrounding breakfast. We will use your feedback as a way to better enhance our products and services. All the feedback we receive is very valuable. Thank you again for... More

Salem, Massachusetts
Top Contributor
66 reviews 66 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I want to start off by saying the Hotel is excellent and the staff is very helpful and friendly. But the food in the hotel eating pub was very poor. Ate there one night in a 4 night stay and never again. Hi price food cooked by a cook who I think didn't care what he put on the plate.... More

Was this review helpful? Yes 1
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Bob K, Thank you so much for your review of your recent stay in Waterville! We appreciate the comments you wrote. They will be used for training so we can offer a better service to all our guests! Again, thanks so much for the time you took to write this! We do hope to see you on your next stay... More

1 review
5 of 5 stars Reviewed 4 weeks ago

the room was awesome, very friendly staff, and very helpful. restaurant, was ok.. but we only ordered, loaded nachos not so good, not enough meat or cheese, and they didn't listen when I told them that when my order was ready I would be at the bar. waiting, when I ask about the order, they said it was in the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Madeneh, Thank you so much for writing this review about your recent stay in Waterville. I'm sorry your experience in the restaurant/pub didn't meet your expectations. Your comments will be used to help train the staff to create a better experience for all customers. I'm glad you enjoyed your room! We do hope to see you again on your... More

Pine Plains, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

a good hotel in an easy to access location for day trips. Easy walk to alternate places to eat. We were on motorcycles but the hotel was not a H-D friendly hotel. Only issue since we had to carry water from room to clean bikes.

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Sandra B., Thank you for your review. I wanted to let you know that we are a Ride Friendly hotel. Our apologies that you were not aware and the inconvenience you faced. We have everything available that you need to wash your bike. Unfortunately, because we don't have a lot of requests we don't leave it set up. Please don't... More

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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

33 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 
Number of rooms
138

Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Waterville Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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