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BEST WESTERN PLUS Waterville Grand Hotel

3.0 of 5 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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Certificate of Excellence 2014
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BEST WESTERN PLUS Waterville Grand Hotel
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BEST WESTERN PLUS Waterville Grand Hotel
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178 reviews from our community

Traveler rating
    76
    49
    19
    18
    16
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77
28
11
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Vermont
1 review
5 of 5 stars Reviewed 1 week ago NEW

The staff was friendly and helpful and we were able to choose from the breakfast menu at the adjoining restaurant, rather than going to the usual self-serve buffet. The room was nicely decorated and although it wasn't spotless, it was clean overall.

Review collected in partnership with Best Western

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Moncton, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Stayed here recently with my family. The positives first: Breakfast was good. It was technically included, but actually was a $14 credit for 2 people. However, with the specials, the adults got a great breakfast and the kids were only about $4 each.The room was a decent size, and although older, not too bad. Plugs were hard to come by.... More

Was this review helpful? Yes 1
sparta, nj
Top Contributor
193 reviews 193 reviews
21 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

I didn't consult TA first or I might not have stayed here. Had no problems. Comfy bed. Room was clean. Big flat screen TV. Microwave. Fridge. Wi-fi. You get a voucher ($7) for breakfast in restaurant downstairs and that covers most of the breakfast offerings and is far better than the carb-loaded free breakfast offered by many chains.

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Waltham, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

We had a lot of issues with the stay. The first night, my fiance nor I got much sleep since there was a truck that kept starting and stopping the engine. There was a huge spider in the bathroom, in addition to the toilet being dirty, and a blood stain on the comforter. The television did not work, although the... More

Review collected in partnership with Best Western

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Jennifer S., Thank you for taking the time to write this review of your recent stay in Waterville. Our sincere apologies that your stay did not meet your expectations. We always value both positive and negative feedback. It gives us a chance to improve our services. Please know that your comments were taken and the issues have been resolved.... More

1 review
1 of 5 stars Reviewed 2 weeks ago

We stayed one night and it was dreadful! The room was ok, but could have been a lot cleaner. The hallway wreaked of diesel fuel, which we reported twice. The desk clerk said it was from the elevator and that she "sprayed" for the odor. Of course, that did no good and we worried about fire hazard and toxic fumes... More

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Deborah P, Thank you for taking the time to write this review. I am sorry that your stay was less than exceptional. We value your feedback and use it to train our associates in order to provide better service. The diesel smell was passed on to maintenance to take care of that issue! We do hope that you will... More

Chino Hills, California
1 review
2 of 5 stars Reviewed 2 weeks ago

I booked a room through Hotels,com where it was stated breakfast included. When we arrived at the hotel we were told to collect the coupon for breakfast in morning from the front desk. Next day morning we received a coupon worth $3,50 per guest good towards breakfast in their restaurant. You can buy 2 cups of coffee and that is... More

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear 4massier, Thank you so much for your review. I do apologize about the miscommunication towards breakfast. I have worked with Hotels.com to change the verbiage regarding our breakfast. It does now say surcharge for breakfast but we do still offer the $14.00 (discounted voucher) per room. Thank you for your feedback. We value all comments as that is how... More

Chesterfield, Missouri
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We travel through mid Maine very often and I must say that this hotel is the best one we've stayed in. Very clean and convenient. A cut above most Best Westerns. My only complaints would be the hotel layout is a little strange (elevator is the opposite direction from the main lobby) and the crazy slow service at dinner in... More

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear MaggieB07, Thank you for your review of your recent stay in our Waterville Best Western! We love our little furry friends when they come to stay. I'm so pleased that you enjoyed your stay with us! We hope to see you again soon! More

Upper Darby, PA, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I always find the staff at this hotel to be very pleasant and helpful The rooms are clean and pleasant. We had a flat tire and the front desk helped us locate a place on Sunday morning were we could get a new one. One of the staff even helped change to flat to the spare so we could get... More

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Pam H, Thank you for your wonderful review. I'm so happy to hear that our staff went above and beyond! I'm also glad to hear that you will return on your next trip to Waterville! We will look forward to seeing you! More

Newton, Massachusetts
Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The best thing about this hotel is the breakfast. You get a voucher which entitles you to one of three filling breakfasts with waitress service. The worst is the layout oaf the hotel. There is only one elevator. One has to walk forever to get to it and then another long distance to our room.

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Arple, I'm so pleased to hear that you loved breakfast! Our breakfast is the best hotel breakfast around! We are glad that you stayed and took the time to write this review. We hope to see you back again the next time you are in town! More

Top Contributor
84 reviews 84 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel seems really nice, but there just isn't enough attention to detail. The climate control isn't set comfortably in the common areas so the walk to your room might be steamy due to the heat being on instead of the A/C. My biggest gripe is the service in the restaurant. The service is laid back a little too much,... More

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear outofbutter, Thank you for your review of our hotel & restaurant. I'm sorry that the service and dishware did not meet your expectations. Your comments will certainly be passed along to the General Manager to use for training. Again, thank so much! More

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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

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