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BEST WESTERN PLUS Waterville Grand Hotel

Certificate of Excellence
GreenLeadersBronze level
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375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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BEST WESTERN PLUS Waterville Grand Hotel
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BEST WESTERN PLUS Waterville Grand Hotel
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199 reviews from our community

Traveler rating
    85
    56
    22
    20
    16
See reviews for
89
31
12
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • German first
  • Any
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  • All months
    (199)
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    (29)
  • Jun-Aug only
    (70)
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    (57)
  • Dec-Feb only
    (43)
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Hingham, Massachusetts
Top Contributor
64 reviews 64 reviews
35 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Friendly check-in. Clean and comfortable rooms. Free good breakfast with friendly service. Aside from the hotel's restaurant, there are a handful of places to eat within walking distance of the hotel. Colby College is about 3 miles or 5 minutes (tops) away. Great value!

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Stowe, Vermont
Contributor
17 reviews 17 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My husbands and I have been traveling for business a lot so we have had our fair share of budget hotel staying... On our way back to one of those trips we decided to take the night off instead of driving 6 hours home. I googled a hotel with a pool somewhere on our route and this hotel came up.... More 

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Bangor, Maine
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed overnight for a conference. The pool and hot tub were very nice. The fitness center had a nice variety of equipment. The staff was helpful. The room and bathroom were both very clean. The bed was very comfortable. Overall, great place to stay.

Review collected in partnership with Best Western

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for staying with us! We hope to welcome you back soon. More 

Concord NH
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 19, 2015

This hotel was a great place to stay for the price. The pool and hot tub were nice. The free breakfast was excellent. The bathroom was very spacious. I wish the room was a bit bigger or the enormous desk was removed with a smaller desk.

Review collected in partnership with Best Western

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thanks for staying with us, we hope to see you again soon! More 

Waterville, United States
1 review
2 of 5 stars Reviewed February 28, 2015

Loved the heated pool but the hot tub water was not clean and there were no towels in the pool area. We also weren't given enough towels for our room. We arrived to find only two towels, but three of us were registered for the room. The rooms are small as compared to other hotels, but they were clean.

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for taking time to write this review! It is important that we hear both positive and negative feedback. Our staff is committed to always trying make things better, so your comments are very helpful to us! We appreciate the words and will work on all the things you mentioned. We hope to see you back again soon! More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2015

Room was extremely clean and well taken care of - it was a smoking room but smelled fresh and clean - enjoyed our stay and it was an excellent value for our money. Staff was extremely helpful and friendly. We were quite pleased. I have stayed here before with a group I am a member of and it has always... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for your review! We very much look forward to welcoming you back in the future! More 

Perry, United States
2 reviews
5 of 5 stars Reviewed February 10, 2015

I have stayed here for the last 4 years when I go to visit my family. Staff are always friendly and helpful. The room are clean and comfortable and the bed and comfy too. We look forward to coming to this hotel every year.

Review collected in partnership with Best Western

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for this review and continuing to choose us! We look forward to welcoming you pack to Best Western Plus Waterville next year! More 

Philadelphia, United States
1 review
4 of 5 stars Reviewed January 16, 2015

Hotel meet our needs. The price included two breakfasts and a cool saltwater pool. The only problems were we had a problem with tv reception in our room and the lobby area is separated from half the hotel. You would have to walk through an unheated hall way; a nice experience in the Maine winters.

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for taking time to write this review. Our staff is committed to always trying make things better so your comments are very helpful. We appreciate the feedback and hope to see you back again soon! More 

Cranston, Rhode Island
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2015

We've stayed at most of the hotels/motels in the Waterville area and prefer to stay here whenever possible. Staff, facilities and breakfast is always fantastic. We usually travel with our dog and the staff is always willing to get us a nice quiet room in the quad which allows our dog to remain peaceful if/when we're out

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Thank you for taking time to write this review and we're always glad when you decide to stay with us! We look forward to having you back at the hotel soon!! More 

Oromocto, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 4, 2015

Was what we needed after a day shopping . Room was clean beds where comfortable Staff was friendly .In room microwave and fridge.Despite looking cheep in room coffee maker made good coffe Breakfast was great We really enjoyed the large warm indoor pool .

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

We love to read reviews like this! Thanks for staying with us, we hope you'll be back with us soon! More 

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