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All 6 Waterville hotels

BEST WESTERN PLUS Waterville Grand Hotel

3.0 of 5 Hotel   |   375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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Ranked #3 of 6 Hotels in Waterville
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 weeks ago
anoyland Halifax, Canada
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168 reviews from our community

Traveler rating
    75
    45
    18
    15
    15
See reviews for
72
25
10
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Halifax, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean, comfortable great location. Would stay again in a heartbeat. Close to shopping and plenty of dining. Great swimming pool and fitness area.Great place to stay if your planning a shopping trip to Maine.

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1 review
5 of 5 stars Reviewed 2 weeks ago

We have visited this hotel many of times for business and pleasure. Everyone is so nice! I give a thumbs up for Bonnie,, March, Sylvia, Dean, David, Darlene, Steve, Morgan, Halley and Terry they always made us feel very welcomed during every stay with Best Western!!!

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Long Island NY
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property is in a very convenient location. It is right off I-95 at exit 130. My daughter goes to Colby College and this is also very close to the college (about 2 miles). It is clean and quiet and the rooms were decorated nicely. The breakfast was good too. You get a $7.00 voucher at the front desk and... More

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North Port, Florida, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This was an unexpected stay for me and I was quite pleasantly delighted!!! The hotel was extremely clean and comfortable. The staff (including the restaurant) was wonderful. I had an opportunity to talk to part of the maintenance team, Dave, and he couldn't have been more helpful or polite. I have stayed at many hotels and this ranks right up... More

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Nancy W., Thank you so much for your review. I am pleased to hear that you enjoyed your unexpected stay with us. Thank you so much for the comments about the staff. Dave has been with us for many years and is a great asset to our hotel! We will look forward to your next stay! More

Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I visited on a business trip for a week, found it to be clean and comfortable AND the pool and hot tub was nice, just wish the pool was open later. Was a wonderful stay and the breakfast was good. I would recommend staying here again when in the area

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Robertt123456, Thank you very much for your wonderful review. We enjoyed having you for a week and glad your stay was comfortable. We look forward to seeing you on your next trip! More

Moncton, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We visited on August 15 & 16, and found the hotel to be clean and quiet. It was nicely furnished and had all the amenities you would need. It is pet friendly which is a major bonus for us. They offer a $7 voucher for breakfast per person per room, in lieu of continental breakfast. Their food is decent, and... More

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Lisa T., Thank you so much for your review. I apologize for the Internet connection issues. We are always working improving that service as the standards are forever changing in the tech world! We do hope that you will stop by again on your next trip through Waterville! More

Rochester, NY
Top Contributor
55 reviews 55 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 16, 2014

Nothing fancy at this hotel, but it was very, very clean and comfortable. The bed was very soft and the bathroom was unusually nice! The front desk staff were most helpful, even though I arrived rather late.

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear lioncloud, Thank you for your review of your recent stay here in Waterville. I'm pleased to hear you enjoyed your stay with us. We are looking forward to seeing you again! More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 15, 2014

This Best Western used to be a Holiday Inn, that was Horrible. Best Western bought the property and cleaned it up , put some new furniture in the rooms and got some NICE people to work there. So much better than it was before ! The free breakfast is pretty good in the restaurant and it is nice NOT to... More

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Meekow, Thank you for your wonderful review. Also, thank you for acknowledging the hard work we did with the property. We do have some new faces here but also some veteran faces who have been through the changes and new service training's. We are proud of the finished product and are glad that you enjoyed your experience with us.... More

Northampton, Canada
1 review
5 of 5 stars Reviewed August 11, 2014

Quality of rooms, meal, service, etc was excellent. Bed was fantastic. Swimming pool and hot tub were super. Breakfast as the restaurant was excellent quality and service. Thanks everyone for a wonderful experience!

Review collected in partnership with Best Western

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Joy K, Thank you for your wonderful review of our Waterville hotel. I am glad to hear that you loved your experience here. We strive everyday to provide an excellent experience to all our guests. Thank you for recognizing that! We hope to see you again on your next trip to Waterville! More

Montreal, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 9, 2014

This is the worst Best Western I have ever encountered or stayed in. There was a cockroach in our room; it was crawling onto our bed when I noticed it. The swimming pool and the area around it was not clean. Towels were supposed to be available at the pool, but there weren't any. I booked the room on Best... More

Was this review helpful? Yes 1
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Al T, Thank you very much for your review of your stay in our Waterville hotel. I do apologize that your experience was less than exceptional and for the confusion surrounding breakfast. We will use your feedback as a way to better enhance our products and services. All the feedback we receive is very valuable. Thank you again for... More

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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

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