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All 6 Waterville hotels

BEST WESTERN PLUS Waterville Grand Hotel

3.0 of 5 Hotel   |   375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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70%
Ranked #3 of 6 hotels in Waterville
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
Calli G Boston, Massachusetts
  • Overview
  • Reviews (153)
  • Photos (33)
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153 people have reviewed this hotel

Traveler rating
    69
    39
    16
    14
    15
See reviews for
65
23
8
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
alstead, United States
1 review
1 of 5 stars Reviewed yesterday NEW

We mad a reservation at this hotel and received a confirmation number. After traveling 6 hours, we arrived and were told there was no availability, even with a confirmation number and a hold on my credit card. There were other parties that were told the same thing. I showed them my confirmation email and still was told there were no... More

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed yesterday NEW

- dirty rooms - rude staff - room door open when we came back to room no one around - smelly hot tub Restaurant mgr was very rude to us,when it say commentary breakfast it is not, there is a value for the room of $14.00 very hard for 4 people to each for $14.00. Waitress was good, friendly but... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

Recently took a trip to Maine and stayed at this hotel. The stay was incredible. Friendly service (Darlene and Tony) were wonderful. The pool is awesome and the grounds are immaculate Will recommend this place to my family and friends. I will definitely be back!

Was this review helpful? Yes
Marthas Vineyard, MA
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We had a terrible experience at this ......hotel tonight. We had a reservation for tonight and we reconfirm it and when we arrived, they were sold out!!!! They didn't give us the hotel room that we paid for 3 weeks ago, or any room at all! Patricia at the Front Desk didn't even try to look or do anything, they... More

Was this review helpful? Yes
Dartmouth, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our girls softball team (consisting of 11 and 12 yr olds) along with parents and some grand parents stayed at Best Western Plus for a weekend in June and again in July. Hotel management were excellent to deal with in relation to our booking rooms for all and insuring our reservations were completed in a professional manner. The rooms were... More

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear 667Paul007, Thank you so much for your review of your recent stays here in Waterville. We appreciate the time you took out of your schedule to write this. We will certainly look forward to hosting your team again in the future! Thanks again! More

Jefferson City, Missouri
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Best Western continues to provide good accommodations for travelers. This motel had spacious rooms, thick towels, and a breakfast with plentiful choices. It was a little pricey, but that may be because of the area.

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Ruth D, Thank you so much for the wonderful review. We are glad that you enjoyed your stay with us! We will hope to see you again on your next trip! More

New York, United States
1 review
3 of 5 stars Reviewed 1 week ago

On the whole, this is a solid place. The complete breakfast in the morning is especially appealing. What is problematic is that the bathroom lock malfunctioned locking my daughter in the bathroom at around 10PM. Thankfully, the response was speedy and about 30 minutes later she was out. The first person who responded could not get the door open and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear John T, Thank you so much for your review. We appreciate the feedback you have given us and steps have been taken to correct this issue. I'm the glad the response time was quick and we were able to resolve the problem. We do sincerely hope that you will give us another try when in the Waterville area. We... More

New Orleans, Louisiana
Top Contributor
143 reviews 143 reviews
55 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room was large and nicely furnished with an arm chair with ottoman, a desk and desk chair, and a small console table. All the furniture was very tasteful and appeared to be fairly new. The bathroom counter was quite reasonable in size counter, and there was a shelf underneath which provided even more storage space

Was this review helpful? Yes
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi CFH_NOLA, Thank you so much for taking the time to review our property. We are so happy to hear that you enjoyed the amenities in your room and at our hotel! We hope to host you again the next time you are in the Waterville, Maine area. More

Saint Georges, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everythings was OK !! I'll do reserved there in the future, for SURE !!! The employee at the office was friendly and professionnal.... ! The food at the restaurant was great ! Coffee.... good !!!!!!!!

Was this review helpful? Yes
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi Felixgiguere, Thank you so much for taking the time to review our property! We are so happy to hear that you enjoyed your stay with us. We greatly appreciate this positive feedback and hope that you stay with us again the next time you are in the Waterville, Maine area! More

Hartford, Connecticut, USA
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stay here often when I travel to Waterville. Overall I'm pleased. My only complaints are: 1. the front desk staff sometimes seem 'annoyed' with people coming up to the desk (I've encountered this mostly in the morning when I go to get my breakfast coupon). 2. why not provide the breakfast coupons when you check in so that you... More

Was this review helpful? Yes 2
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi Tammy K., Thank you so much for taking the time to review our property. We really appreciate your feedback and will use these points to help better our amenities and services. In regards to the breakfast coupon, we have found when given at check in they are easily misplaced and the guest must return in the morning for a... More

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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Reservation Options:
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 
Number of rooms
138

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