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All 6 Waterville hotels

BEST WESTERN PLUS Waterville Grand Hotel

3.0 of 5 Hotel   |   375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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70%
Ranked #3 of 6 hotels in Waterville
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 3 days ago
667Paul007 Dartmouth, Canada
  • Overview
  • Reviews (149)
  • Photos (33)
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  • Room tips (31)
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149 people have reviewed this hotel

Traveler rating
    68
    39
    16
    14
    12
See reviews for
63
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8
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Dartmouth, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our girls softball team (consisting of 11 and 12 yr olds) along with parents and some grand parents stayed at Best Western Plus for a weekend in June and again in July. Hotel management were excellent to deal with in relation to our booking rooms for all and insuring our reservations were completed in a professional manner. The rooms were... More

Was this review helpful? Yes
Jefferson City, Missouri
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Best Western continues to provide good accommodations for travelers. This motel had spacious rooms, thick towels, and a breakfast with plentiful choices. It was a little pricey, but that may be because of the area.

Was this review helpful? Yes
New York, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

On the whole, this is a solid place. The complete breakfast in the morning is especially appealing. What is problematic is that the bathroom lock malfunctioned locking my daughter in the bathroom at around 10PM. Thankfully, the response was speedy and about 30 minutes later she was out. The first person who responded could not get the door open and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
New Orleans, Louisiana
Top Contributor
143 reviews 143 reviews
55 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room was large and nicely furnished with an arm chair with ottoman, a desk and desk chair, and a small console table. All the furniture was very tasteful and appeared to be fairly new. The bathroom counter was quite reasonable in size counter, and there was a shelf underneath which provided even more storage space

Was this review helpful? Yes
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi CFH_NOLA, Thank you so much for taking the time to review our property. We are so happy to hear that you enjoyed the amenities in your room and at our hotel! We hope to host you again the next time you are in the Waterville, Maine area. More

Saint Georges, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everythings was OK !! I'll do reserved there in the future, for SURE !!! The employee at the office was friendly and professionnal.... ! The food at the restaurant was great ! Coffee.... good !!!!!!!!

Was this review helpful? Yes
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi Felixgiguere, Thank you so much for taking the time to review our property! We are so happy to hear that you enjoyed your stay with us. We greatly appreciate this positive feedback and hope that you stay with us again the next time you are in the Waterville, Maine area! More

Hartford, Connecticut, USA
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I stay here often when I travel to Waterville. Overall I'm pleased. My only complaints are: 1. the front desk staff sometimes seem 'annoyed' with people coming up to the desk (I've encountered this mostly in the morning when I go to get my breakfast coupon). 2. why not provide the breakfast coupons when you check in so that you... More

Was this review helpful? Yes 1
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi Tammy K., Thank you so much for taking the time to review our property. We really appreciate your feedback and will use these points to help better our amenities and services. In regards to the breakfast coupon, we have found when given at check in they are easily misplaced and the guest must return in the morning for a... More

Waterville Maine
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have a swim and fitness membership at the Best Western Plus in Waterville. I have had concerns about the fact that the pool attendant is seldom on duty and that anyone from the street has access. A day ago a group of youngsters were conducting rowdy horseplay in the hot tub area. There was no one to complain to.... More

Was this review helpful? Yes 7
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear BulleWatervilleMaine, Thank you for the time you took to write this review. We appreciate the fact that you have been a member of our Swim Fitness Center since the end of June. The man who spoke to you was in fact Brian our General Manager. He politely asked that you do not swear at our guests and tell our... More

Holland
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Let me start by saying that I have used trip advisor regularly to travel throughout Europe and the United States for about 7 years and have found it to be quite reliable. I took my daughter up to Maine to see some colleges and we stayed over night in Waterville. I didn't know that I had been eaten alive by... More

Was this review helpful? Yes 9
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear mominholland, Thank you so much for the time you took to write this review. We always appreciate all feedback. I wanted to let you know that we take any concerns of bed bugs extremely seriously. We had the room inspected by the professionals and the room was found to be clear. Best Western has very rigorous training programs regarding... More

Dover, New Hampshire
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

We enjoyed our stay very much. We got a great breakfast in the restaurant and we able to eat in the Restaurant and had the best seafood chowder! The staff was very friendly and made us feel right at home!

Was this review helpful? Yes
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi joyjoy300, Thank you so much for taking the time to review our property. We really appreciate your kind words and positive feedback! We are happy that you got to enjoy our onsite restaurant while you were staying with us! We hope to host you again the next to you are in the Waterville, Maine area. More

East Bridgewater, United States
2 reviews
5 of 5 stars Reviewed June 14, 2014

I frequently stay at this hotel. The staff have always been great. Clean rooms clean beds good meal in restaurant/lounge. Easy on and off I95. Definitely recommend. Just wish they could improve the Wi-Fi signal.

Review collected in partnership with Best Western

Was this review helpful? Yes
Emily M, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Hi Lindsay E., Thank you so much for your recent review of our property. We really appreciate you taking the time to write such a complimentary review about us! We are looking into other options to improve our Wi-Fi signal and we appreciate you letting us know of this concern. We look forward to hosting you again the next time... More

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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

33 photos of this hotel

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 
Number of rooms
138

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