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BEST WESTERN PLUS Waterville Grand Hotel

3.0 of 5 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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Certificate of Excellence 2014
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BEST WESTERN PLUS Waterville Grand Hotel
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BEST WESTERN PLUS Waterville Grand Hotel
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192 reviews from our community

Traveler rating
    81
    54
    22
    19
    16
See reviews for
85
30
12
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (192)
  • Mar-May only
    (25)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (40)
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Philadelphia, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel meet our needs. The price included two breakfasts and a cool saltwater pool. The only problems were we had a problem with tv reception in our room and the lobby area is separated from half the hotel. You would have to walk through an unheated hall way; a nice experience in the Maine winters.

Review collected in partnership with Best Western

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Cranston, Rhode Island
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We've stayed at most of the hotels/motels in the Waterville area and prefer to stay here whenever possible. Staff, facilities and breakfast is always fantastic. We usually travel with our dog and the staff is always willing to get us a nice quiet room in the quad which allows our dog to remain peaceful if/when we're out

Review collected in partnership with Best Western

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Oromocto, Canada
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Was what we needed after a day shopping . Room was clean beds where comfortable Staff was friendly .In room microwave and fridge.Despite looking cheep in room coffee maker made good coffe Breakfast was great We really enjoyed the large warm indoor pool .

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Fort Kent, Maine
Top Contributor
144 reviews 144 reviews
36 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed December 13, 2014

Spent 3 nights and 4 days at this hotel for business, and the stay was fairly average for a mid - Maine Hotel. The service was good when I checked in, and I didn't have any issues with the room, or anyone at the hotel, but I will probably stay at the Hampton Inn across town next time. Nothing special... More 

Was this review helpful? Yes 1
Monticello
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 8, 2014

We recently had an appointment in the area and stayed the night here. We used to stay at the Best Western across the street quite a bit but it is now a different name. The staff was very friendly and the room was nice and clean. It has the cheapest coffee maker I have ever seen. You can go anywhere... More 

Was this review helpful? Yes 1
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Pam M., I would like to than you for taking the time to write this review. We value all the feedback we get and are certainly glad you have brought these points to our attention. They have been passed along to the appropriate departments in order to provide better service. We do hope that you will come and stay... More 

Portland, Maine
Top Contributor
316 reviews 316 reviews
14 hotel reviews
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed November 17, 2014

Needed a place to stay overnight while my car was being worked on and Best Western Plus Grand Hotel fit the bill, literally and figuratively. Check in was a breeze - staffed by warm and friendly people - and my room was clean and comfortable. To top it off I needed one or two (let's call them) "special accommodations" which... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear theghostwriter, I am so glad to hear that you enjoyed your stay with us. Thank you for taking the time to write this fantastic review. We appreciate your comments and will look forward to your return! Have a wonderful day! More 

Pembroke, New Hampshire
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed November 12, 2014

Our room had a king size bed and was very clean, comfortable and roomy. It also included a small microwave and fridge. They have a Eco-friendly TV remote control which I had not seen in other hotels. Hotel staff were very friendly. Our breakfast at O'Brien's was delicious and included in the cost of the room when you pick up... More 

Review collected in partnership with Best Western

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Brenda R., Thank you so much for taking the time to write this survey. I am so glad that you enjoyed your stay. we certainly hope that you will come back again on your next trip to Waterville! More 

mapleton
2 reviews
5 of 5 stars Reviewed November 10, 2014

We travel to Waterville area several times a year to visit children and grandchildren – our Choice before was another hotel. The Best Western check in took 30 seconds, the staff was very friendly, the pool was clean and warm and breakfast was great. Best Western is my place to stay now when we are visiting our children!!

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear 83Band, Thank you for this review. We appreciate the time that you took to write it! I'm very glad to hear that you made the switch from another hotel. We look forward to seeing you again real soon! More 

Maine
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 4, 2014

Traveling to Central Maine...we wanted a comfortable place to spend the night. We enjoyed the clean and comfortable room. The room included a desk, comfortable chair and lamp for reading, TV, Fridge, Microwave, and comfortable beds. We enjoyed the salt water indoor heated pool which even had a lap lane! The hot tub was a nice treat too. We checked... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear MaineCaribbeansoul, Thank you very much for taking time to write this review! I am glad to hear that our staff was attentive to your needs. It sounds like you enjoyed all the great things our hotel has to offer. We hope that you will come and stay with us again the next time you are in town! More 

Mountain Home, AR
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 31, 2014

Beautiful area! in for a bass fishing tournament and the area was very scenic. The first time really it visit Maine and it was nice. The hotel was fine, nothing over the top special. Very accommodating people and the restaurant has a fine lunch. Breakfast was a bit lacking though the rest was fine. I would use the hotel again... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear RedHornet72653, Thank you so much for this review! We are glad to hear that you enjoyed your stay while on a fishing expedition. It was a great time of year to visit our area. We are certainly glad you stayed! We do hope to see you again! More 

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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

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