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BEST WESTERN PLUS Waterville Grand Hotel

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375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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1 room 1 guest
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BEST WESTERN PLUS Waterville Grand Hotel
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BEST WESTERN PLUS Waterville Grand Hotel
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241 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (39)
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Phoenix, United States
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

We were not recognized as Choice Platinum members. Room was not as requested and no offering to accommodate. Afternoon agent was definitely not familiar with customer service. Yellow stained duvet and sheets. No internet service in the area of the hotel we were located, even though after calling tech support - nothing was done. Our room keys were in a... More 

Review collected in partnership with Best Western

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Waterville, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

I recently stayed at the Best Western Plus in Waterville, Maine. I cannot say enough about our vacation and experience! The food at O'Briens restaurant was extremely tasty and the hotel provided vouchers towards your breakfast. The hotel had a pool, hot tub and fitness center. We took advantage of those amenities. After traveling and sightseeing all day, my family... More 

Review collected in partnership with Best Western

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Danville, Kentucky
Level Contributor
122 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 1 week ago

This former Holiday Inn was booked specifically because it has an indoor pool. It seems a bit more pricey than other Waterville motels, but with a $7 voucher per person for breakfast (which was excellent), the actual cost of the motel is very competitive with others in the are which do not have similar amenities. Sylvia, the pool manager, and... More 

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Manchester, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

If you weigh above 100 lbs, don't expect to stay comfortably in the double beds with 2 people. Also, the room itself was very small. The restaurant food (Dinner) was subpar although breakfast was good but only got $14 off -not free. The hotel we stayed at on the way back had much bigger rooms and free breakfast for all... More 

Review collected in partnership with Best Western

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albany, United States
1 review
5 of 5 stars Reviewed 1 week ago

Quick check in even though we were late arrivals. Had a swim and out to eat and then just relaxed. Clean hotel friendly staff and overall a great stay in WAterville,ME. We were in town checking out colleges in the area and staying here was one less stressful thing to worry about, they had it all.

Review collected in partnership with Best Western

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Montclair, New Jersey
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for one night so we could pick up our son from summer camp the next day. Our options were limited because we needed a pet friendly hotel. Hotel could use some updating. Seemed odd that the back door was always unlocked and no card key was needed to get in. Governor's restaurant is right across the street... More 

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erie, pa
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Great staff greeted us: 'Welcome, thanks for choosing Best Western Plus.' We had driven 300 miles from New Brunswick, Canada. The last few miles were in pouring rain; park under the canopy to register, empty car. What a delightful indoor salt water pool & hot tub. Restaurant & free breakfast, too.

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Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had stayed here years ago when it was the holiday inn as well and i guess it has changed hands a few times since then. Anyway, the rooms are clean enough although I felt that the carpets were a bit damp, but that could have been the air conditioners mixing with the humidity. The beds were comfortable and we... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Leanna P, Thank you so much for you very kind and thorough review of our hotel and amenities! We're glad you enjoyed your stay, and we'll take the feedback you provided to help us in training our staff in the future. We look forward to the next time you visit the Best Western Plus Waterville! More 

Roselle Park, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

After traveling through NY and Canada we came to Maine to visit a college friend. At the end of a long day we were able to find a room at Waterville Grand Hotel. The area was very clean, the building was well cared for and the room was comfortable and quiet, with great room darkening curtains. All well appreciated after... More 

Review collected in partnership with Best Western

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Ronald S, Thank you for your kind review! We're glad you enjoyed your stay and the comfortable room! We look forward to having you back as our guest the next time you're in the neighborhood! More 

Newington, Connecticut, USA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Good Location easy on and off the highway. Friendly staff very helpful and courteous. Nice décor. Rooms were spacious and bedding was comfortable. Great Pool and the hot tub was a bonus. The gym was also very nice. The breakfast was very good and included in the stay which was very nice

Review collected in partnership with Best Western

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Michelle B, Thank you for your wonderful review of both the hotel and O'Brien's Restaurant! We hope to see you back again soon! More 

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