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BEST WESTERN PLUS Waterville Grand Hotel

3.0 of 5 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
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Certificate of Excellence 2014
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BEST WESTERN PLUS Waterville Grand Hotel
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BEST WESTERN PLUS Waterville Grand Hotel
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189 reviews from our community

Traveler rating
    80
    52
    22
    19
    16
See reviews for
82
30
12
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Any
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  • All months
    (189)
  • Mar-May only
    (25)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (57)
  • Dec-Feb only
    (37)
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Fort Kent, Maine
Top Contributor
129 reviews 129 reviews
35 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent 3 nights and 4 days at this hotel for business, and the stay was fairly average for a mid - Maine Hotel. The service was good when I checked in, and I didn't have any issues with the room, or anyone at the hotel, but I will probably stay at the Hampton Inn across town next time. Nothing special... More 

Was this review helpful? Yes 1
Monticello
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We recently had an appointment in the area and stayed the night here. We used to stay at the Best Western across the street quite a bit but it is now a different name. The staff was very friendly and the room was nice and clean. It has the cheapest coffee maker I have ever seen. You can go anywhere... More 

Was this review helpful? Yes 1
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Pam M., I would like to than you for taking the time to write this review. We value all the feedback we get and are certainly glad you have brought these points to our attention. They have been passed along to the appropriate departments in order to provide better service. We do hope that you will come and stay... More 

Portland, Maine
Top Contributor
315 reviews 315 reviews
14 hotel reviews
197 helpful votes 197 helpful votes
5 of 5 stars Reviewed November 17, 2014

Needed a place to stay overnight while my car was being worked on and Best Western Plus Grand Hotel fit the bill, literally and figuratively. Check in was a breeze - staffed by warm and friendly people - and my room was clean and comfortable. To top it off I needed one or two (let's call them) "special accommodations" which... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear theghostwriter, I am so glad to hear that you enjoyed your stay with us. Thank you for taking the time to write this fantastic review. We appreciate your comments and will look forward to your return! Have a wonderful day! More 

Pembroke, New Hampshire
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed November 12, 2014

Our room had a king size bed and was very clean, comfortable and roomy. It also included a small microwave and fridge. They have a Eco-friendly TV remote control which I had not seen in other hotels. Hotel staff were very friendly. Our breakfast at O'Brien's was delicious and included in the cost of the room when you pick up... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Brenda R., Thank you so much for taking the time to write this survey. I am so glad that you enjoyed your stay. we certainly hope that you will come back again on your next trip to Waterville! More 

mapleton
2 reviews
5 of 5 stars Reviewed November 10, 2014

We travel to Waterville area several times a year to visit children and grandchildren – our Choice before was another hotel. The Best Western check in took 30 seconds, the staff was very friendly, the pool was clean and warm and breakfast was great. Best Western is my place to stay now when we are visiting our children!!

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear 83Band, Thank you for this review. We appreciate the time that you took to write it! I'm very glad to hear that you made the switch from another hotel. We look forward to seeing you again real soon! More 

Maine
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 4, 2014

Traveling to Central Maine...we wanted a comfortable place to spend the night. We enjoyed the clean and comfortable room. The room included a desk, comfortable chair and lamp for reading, TV, Fridge, Microwave, and comfortable beds. We enjoyed the salt water indoor heated pool which even had a lap lane! The hot tub was a nice treat too. We checked... More 

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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear MaineCaribbeansoul, Thank you very much for taking time to write this review! I am glad to hear that our staff was attentive to your needs. It sounds like you enjoyed all the great things our hotel has to offer. We hope that you will come and stay with us again the next time you are in town! More 

Mountain Home, AR
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 31, 2014

Beautiful area! in for a bass fishing tournament and the area was very scenic. The first time really it visit Maine and it was nice. The hotel was fine, nothing over the top special. Very accommodating people and the restaurant has a fine lunch. Breakfast was a bit lacking though the rest was fine. I would use the hotel again... More 

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear RedHornet72653, Thank you so much for this review! We are glad to hear that you enjoyed your stay while on a fishing expedition. It was a great time of year to visit our area. We are certainly glad you stayed! We do hope to see you again! More 

Whitman, Massachusetts
2 reviews
5 of 5 stars Reviewed October 27, 2014

We always enjoy our stay at the Best Western PLUS Waterville Grand Hotel. Our stays are always for pleasure. The staff is courteous and the breakfast vouchers are well worth the stay at this hotel. Breakfast is always great!

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Christine Q, Thank you for your wonderful review! We are so glad you stayed with us. We thank you for being a loyal guest. When will we see you next? Have a wonderful day! More 

Wayne, United States
2 reviews
4 of 5 stars Reviewed October 27, 2014

We love Best Westerns and have stayed at several now. Waterville, ME could update the rooms a bit and add more amenities. The bathrooms were a bit shabby and lobby not as welcoming as other BWs we've visited.

Review collected in partnership with Best Western

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear Elizabeth H., Thank you for your review of your recent stay in our Waterville Best Western! We appreciate your feedback and would be interested to know what other amenities you would be looking for? We are always open to comments and suggestions! Again, thanks for your feedback and we hope to see you again soon! More 

Ottawa, ON Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 23, 2014

Check in was easy. Room looked clean, but there was a funky smell in the washroom. We tried to close the door and put soap in the sink etc but it wasn't working. We ended up going to Walmart to buy air freshner which dampened it but didn't make it go away. The internet here was the worse out of... More 

Was this review helpful? Yes
kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review

Dear janice_lynn, Thank you for taking time to write this review. It is important that we hear both positive and negative feedback regarding our products and services. Our staff is committed to always trying make things better so your comments are very helpful to us! We appreciate the words and will work on all the things you mentioned! We hope... More 

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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

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