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Hampton Inn Waterville

2.5 of 5 425 Kennedy Memorial Drive, Waterville, ME 04901 (Formerly Hampton Inn Watervile / Augusta)
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Certificate of Excellence 2014
Hampton Inn Waterville
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Hampton Inn Waterville
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192 reviews from our community

Traveler rating
    104
    72
    12
    3
    1
See reviews for
75
26
14
64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I was traveling with a team of 20 people. Our bus broke down and we called this hotel and asked for them to accommodate us last minute. They went above and beyond. Under the difficult circumstances we were in, Tiffany greeted us with a smile and had keys waiting for us when we finally got there. The next day, Nate... More 

Was this review helpful? Yes
Appleton, Wisconsin
Contributor
12 reviews 12 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stayed there 2 nights, I will be staying there again, staff was very friendly and helpful. Pool was being repaired, the exercise equipment was functional. Everything was clean. Also the location is close to the Highway. Outstanding, it was refreshing to stay somewhere that was in this kind of condition.

Was this review helpful? Yes
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this review

Dear Rich M, Thank you for “excellent” review of the Hampton Inn Waterville. I am happy to hear you will be staying again and you found our staff to be friendly and helpful. I do apologize for the pool not being functional while you were here and it is now fixed. Thank you for being our guest and taking time... More 

Indiana
Top Contributor
60 reviews 60 reviews
30 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A bed is a bed. A room is a room. The staff here make the difference. Friendly, always with a smile, and willing to go the extra mile to help a guest. A very special Hampton! They will even help you get your car out of the snow after offering you a ginormous snow scraper to use.

Was this review helpful? Yes
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this review

Dear Cardio-2, Thank you for being a valued guest of the Hampton inn Waterville and taking the time to write your 2nd review of our property. I am happy that your enjoy the staff here and that you feel this is a special Hampton. We have a great staff that does really care about each and every guest and the... More 

Cumberland,RI, United States
1 review
5 of 5 stars Reviewed December 18, 2014

The staff did everything that I asked to ensure that I had a comfortable and affordable stay at the hotel. The room was clean and quiet. The staff was extremely helpful. The breakfast couple have offered a little bit more selection but it was certainly adequate.

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this review

Hello Dennis L, Thank you for your wonderful review of the Hampton inn Waterville and sharing your experience with others. I am so pleased to hear that the staff ensured your stay was comfortable with is and extremely helpful. We are so fortunate to have this staff we have that take such wonderful care of our guests. Thank you for... More 

Bangor, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 14, 2014

I would recommend this facility to anyone looking to stay in the area. It is all about how the staff treats me and the staff was fabulous and would do anything to make my stay better. They treated me like family and with my diamond status offered me a room upgrade which was much appreciated. The entire facility seemed extremely... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this review

Hello Erik H, Thank you for being a Diamond member of the Hilton loyalty program and for recommending the Hampton Inn Waterville to other guests. I share all comments with all team members and all of management, so thank you for you wonderful comments about the staff. I appreciate the time you took out of your busy schedule to share... More 

Saco, Maine
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 14, 2014

This is a typical Hampton Inn. Friendly people, basic breakfast, cookies at checkin. They may have invested in new mattresses recently which I found to be very firm, so much so I had to sleep on top of the comforter to get any sleep.

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this review

Hello Paul, Thank you for being our guest and for your feedback. I provide all guest feedback to all mangers and I am so sorry to hear that you did not sleep well. We are getting ready to replace all the mattresses in the hotel but have not done so recently. Thank you for your comments as when we do... More 

1 review
5 of 5 stars Reviewed December 9, 2014

Excellent Hampton Inn! Not only easy access to/from I-95, but also the staff, accommodations, and amenities are ideal for the brand. After a long day of traveling, it was very comforting and relaxing to be at this hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this review

Hello 278sherylj, Thank you for being our guests and for taking time to share your experience with other travelers and with the hotel. Guest feedback is very important to us. Thank you for calling Hampton Inn Waterville and Excellent Hampton Inn. I am so pleased to hear you found the hotel comfortable and relaxing and that the staff assisted with... More 

Holderness, New Hampshire
Top Contributor
121 reviews 121 reviews
31 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 2, 2014

My husband and I spent one night here at The Hampton Inn as we were attending an event at Colby College. Great location as it was about a five minute drive away from the hotel. We were greeted by a very friendly and helpful front desk person and enjoyed warm cookies and hot tea. Our room was immaculate with a... More 

Was this review helpful? Yes
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this review

Dear Busyinnkeepers, Thank you so much for taking the time to share your experience at the Hampton Inn Waterville with other travelers. We share all guest feedback with all staff and management and use this feedback as opportunities to improve or continue what we do well. I am so happy you found the Hampton Inn Waterville to be immaculate, quiet... More 

Bethel, United States
1 review
5 of 5 stars Reviewed November 28, 2014

My stays at the Hampton Inn in Waterville, ME are always very satisfying. The service is excellent and the rooms are very clean and comfortable. whenever I travel to the area, either for work or pleasure, I make it a point to stay at the Hampton Inn.

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this review

Hello William C, Thank you for your nice review of the Hampton Inn Waterville, it is very appreciated. I am happy to hear your stays have been very satisfying and find our service excellent. It is great to hear that you choose our Hampton Inn for business and personal travel and that you find the hotel clean and comfortable. I... More 

Newmarket, United States
2 reviews
5 of 5 stars Reviewed November 17, 2014

I travel for my job, I stay in Hotels three nights per week on average and I will go out of my way to stay at this location. The staff is fantastic, it's like a home away from home. I had some car trouble while I was there and the staff was quick to give me the name and number... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Hampton Inn W, Director of Sales at Hampton Inn Waterville, responded to this review

Hello Kathryn, Thank you so much for your second review of the Hampton Inn Waterville and taking the time out of your busy schedule to share your experience with others. It is our pleasure to assist our guests in any way we can. Our staff understands the importance of customer service and takes it to another level. I am continuously... More 

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Additional Information about Hampton Inn Waterville

Address: 425 Kennedy Memorial Drive, Waterville, ME 04901 (Formerly Hampton Inn Watervile / Augusta)
Phone Number:
Location: United States > Maine > Waterville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Waterville 2.5*
Number of rooms: 81
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Also Known As:
Hampton Inn Watervile / Augusta Hotel Waterville
Waterville Hampton Inn
Hampton Inn Waterville Maine

49 photos of this hotel

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