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DoubleTree by Hilton Hotel Portland, ME

3.5 of 5 363 Maine Mall Road, South Portland, ME 04106
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DoubleTree by Hilton Hotel Portland, ME
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DoubleTree by Hilton Hotel Portland, ME
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443 reviews from our community

Traveler rating
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    56
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Portland, ME
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Bangor, Maine
Top Contributor
58 reviews 58 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 20, 2014

Overall, I was very satisfied with my stay at the Portland Doubletree. It was perfect for a one night stay at a very reasonable rate. The staff upon arrival, were very welcoming and I enjoyed the welcoming cookie. The room was clean and well maintained. No complaints here.

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for choosing to stay with our property while you traveled to Portland, Maine. It is nice to hear that you enjoyed your visit with us! Please think of us again the next time you are in the area! Warmest Regards, Nick Shumate Rooms Division Manager More 

Southampton, United States
1 review
5 of 5 stars Reviewed June 19, 2014

This is the 2nd time we have stayed here. They were able to accommodate a large group of people attending a baseball tournament for the weekend. Great hotel - very clean, comfortable beds. Staff was friendly and helpful

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for choosing to stay with our property while you were in Portland Maine. It is very nice to hear that you enjoyed your experience with us! I hope that during future tournaments, you choose to come see us again! Best Regards, Nick Shumate Rooms Division Manager More 

Lincoln, United States
1 review
3 of 5 stars Reviewed June 19, 2014

I normally prefer to stay at a Hampton, but when I think of Double Tree, I think a step up from the Hampton. I was truly disappointed as the first room smelled of smoke, I was moved. Second room was OK. It appeared to need updating, looked old and wore down. Was not impressed with this Double Tree Hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I appreciate you taking the time to share your thoughts from your recent visit to our property. I truly apologize that your experience with us wasn't up to our expectation. I'd like to start by saying that our hotel is a 100% smoke free property. Unfortunately sometimes there are other guests that do not abide by this rule, and it... More 

New York City, United States
1 review
3 of 5 stars Reviewed June 18, 2014

Rooms were nice but the beds were way to small for a regular married couple to sleep in , they are twins, smaller then a queen size bed, I did not get any sleep the first night , had to bring in a single bed for our other child to sleep in. If I new this I would have stayed... More 

Review collected in partnership with DoubleTree by Hilton

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Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for sharing your feedback from your recent visit to our property. I'm sorry to hear that your rest wasn't as good as we would prefer. I will let you know that we have rooms with two double beds (slightly smaller than a queen) and rooms with king size beds. We also have suites on property that have a... More 

Fort Myers, United States
1 review
4 of 5 stars Reviewed June 16, 2014

The room was very clean, the service was excellent, the staff was friendly. I love the warm cookies they give each night. It was a great location with the mall across the street, a movie theater and numerous restaurants to choose to eat from.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

It is very nice to hear that you enjoyed your recent stay at our hotel! Thank you for taking the time to share your feedback, I'll be sure to let the staff know what you said! Please think of us again the next time you are in the Portland area. Warmest Regards, Nick Shumate Rooms Division Manager More 

Granite Falls, Washington
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 13, 2014

Had a great experience staying at this hotel. The rooms are spacious and well appointed. The beds are extremely comfortable. The property is located directly across the street from the Maine Mall where there are plenty of restaurants. There is a Starbucks across the parking lot from the hotel.

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for taking the time to share your thoughts from your recent trip to our property. It is very nice to hear that you had a pleasant stay with us! It is also nice to hear that our guests are already enjoying the convenient location of the new Starbucks! Think of us again the next time you are in... More 

1 review
4 of 5 stars Reviewed June 6, 2014

And they truly mean it. I have stayed at 2 other hotels in the area that claim they are pet friendly. One really wasn't friendly at all. the other just wasn't very clean. This hotel while it needs updating in the rooms, the lobby and restaurant area are nice. It's located right across from the Mall. There are many restaurants... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for evaluating our property from your recent stay at The DoubleTree Portland, Maine. It's so nice to hear that you had an enjoyable experience, and yes we are truly pet friendly! As you noticed our hotel has been undergoing a lot of exterior renovations. I wanted to let you know that ownership has future plans to the rooms... More 

Providence, Rhode Island
Top Contributor
154 reviews 154 reviews
14 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed June 6, 2014

We spent one night here recently and had an OK experience: the staff was very friendly, the room nice and the location quiet; although it overlooks the interstate we heard no noise whatsoever -- of course we were on the backside so that might have made a difference. The pool was small but OK, and while the breakfast was mediocre... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for taking the time to let us know about your recent experience at our property. While it sounds like your stay was a pleasant one, it also sounds like you wish the experience had gone better. Our location near the Maine Mall and all of the shops and restaurants is terrific for those who don't want to deal... More 

Waterford, Connecticut
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 5, 2014

Friendly Staff. Good amenities (bar, swimming pool, gym, wifi). The rooms were standard, but lacked what you would expect from a Hilton Hotel chain. The tubs were small with standard shower heads. There was no fridge in room and ice was only on odd floors. We were placed by the elevator and had a noisy party in the room beside... More 

Was this review helpful? Yes 1
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I want to thank you for taking the time to share your feedback about our property, It's nice to hear that you had good service and you bring up some very valid points on things that we can improve on, There are future plans to our bathrooms, which will update the look, feel and even possibly the size of them.... More 

Cranston, United States
1 review
4 of 5 stars Reviewed June 5, 2014

The hotel is very beautiful and the room was clean and comfortable. I would not recommend the room service but the bar downstairs was great. They had a limited menu but the food was very good. It is in a very good location with alot of businesses around.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for choosing our property during your trip to Portland, Maine. It's always nice to hear what went well and just as importantly what we can improve on. I will share your feedback regarding our room service with our Food and Beverage Manager. The next time you visit us, I do hope that you will have a better experience... More 

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Additional Information about DoubleTree by Hilton Hotel Portland, ME

Address: 363 Maine Mall Road, South Portland, ME 04106
Phone Number:
Location: United States > Maine > South Portland
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland, ME 3.5*
Number of rooms: 219
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Also Known As:
Wyndham South Portland
South Portland Wyndham
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
Hotel Style:
#2 Business Hotel in South Portland

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