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DoubleTree by Hilton Hotel Portland, ME

3.5 of 5 363 Maine Mall Road, South Portland, ME 04106
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DoubleTree by Hilton Hotel Portland, ME
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DoubleTree by Hilton Hotel Portland, ME
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411 reviews from our community

Traveler rating
    127
    137
    75
    55
    17
See reviews for
101
113
20
119
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

We appreciated the friendly reception at the front desk! The room was clean, well ventilated and bright. Since we were there for shopping, we liked the proximity to the Mall. The next day, we went for a drive around the waterfront which was an easy access from the hotel. We recommend staying at the DoubleTree Hilton in Portland, ME.

Review collected in partnership with DoubleTree by Hilton

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Galax, Virginia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were staying to explore Maine. This hotel served the purpose since we weren't much interested in hanging around the hotel. I do think this hotel has an identity problem. It seems to try to project the image of a luxury hotel but it is a functional hotel. Our room was large and quite clean. (I am one of those... More

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chapel hill, nc, United States
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

The cookies were a nice treat; arrived late pm and found out that toilet was broken; call to reception told us it could not be fixed and to just remove lid and pull up on chain; for cost of this hotel, this was not acceptable

Review collected in partnership with DoubleTree by Hilton

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Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

First and foremost thank you for choosing to stay with our property during your trip to Portland, Maine. I'd like to offer my sincere apologies for your experience with us. Not only is the response you received unacceptable, it truly isn't a depiction of the service that we offer at our property. Please feel free to contact me directly with... More

Maine
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The staff was good but the rooms were grungy (rust, mildew) and smelled musty. Lots of noise from airport. A drunk in the hall early a.m. did not help. The staff was pleasant but did not go out of their way. Had a business meeting here; coffee ran out and was not replenished. Lunch was good (buffet). Parking is like... More

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Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for your feedback from your recent visit to our property. While I'm sorry to hear that everything wasn't 100% pleasant, I do appreciate you bringing your concerns to my attention. I'd like to start by mentioning that our price/rates are relative to what everyone else in the market sells (based upon the level of property). I'm sorry to... More

Dublin, Ireland
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed here on the second leg of a business trip - was pretty tired on arrival and got a very cold welcome which was strange because the rest of the staff were fantastic. The bar/restaurant staff, all of them were great - they provided great food recommendations, food was amazing and the drinks were pretty good too. The room... More

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Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for your feedback from your most recent visit to our property. While it is nice to see that you enjoyed our hotel, I truly apologize for the negative experience that you had with the front desk upon arrival. As you may have noticed in previous posts, this is not something that is common and I assure you that... More

Charlottetown, Canada
1 review
2 of 5 stars Reviewed 6 days ago NEW

Not good value for money. Other than a good location to the mall and restaurants that is about it. Though redone it shows its age, the rooms are small and only double beds. We paid $230 USD a night- that's because they jack it up for Canadian Thanksgiving, not worth it. We have stayed at the Embassy Suites in the... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

First and foremost I would like to sincerely apologize for the experience that you had with our property. Our hotel has done extensive renovations in the last couple of years and we certainly have a lot more to come! I would also like to clarify a few things; we have many different room types. Rooms with king beds, two double... More

Glenburn, United States
1 review
2 of 5 stars Reviewed 1 week ago

We checking in late in the afternoon and immediately noticed the bed sheets had a stain similar to feces. We contacted the front desk and they had room service change the bedding when we went out for the evening. The comforter only went up to my waist, no higher without having to completely untuck the bedding. Horrible night’s sleep. In... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

As mentioned before, I'd like to sincerely apologize for the experience that you had with our property. The items that you mentioned have been addressed with our housekeeping staff, and while we didn't see everything that you mentioned, we will be using your feedback as a tool to get better. I also wanted to share that your words were "unless... More

De Soto, Missouri
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Our attendant, Lacheesa at United Airlines helped us get a reduced price because we couldn't make connection at Chicago to STL. We were very, very tired & very pleased at the room provided. We slept so well in this luxurious suite--loved the sheets softness. Located nicely near the mall for dinner & shopping for more clothes since we were not... More

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I'd like to thank you for taking the time to share your feedback from your recent visit to our property. It is nice to hear that even during a stressful situation you were able to be taken care of! While I'm sorry to hear that your flight was cancelled, I'm happy to hear that you ended up at our property... More

1 review
5 of 5 stars Reviewed 1 week ago

Excellent Hotel. Great staff and hotel. This was a quick trip to see the fall colors and just a nice get away. I'm just typing now to satisfy the 200 character minimum so I can finish the review. Tell your mom I said how she doing.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for taking the time to share your feedback from your recent visit to our property. It's nice to hear that everything was pleasant and you had a chance to see our wonderful state during the fall foliage time of year! I also thank you for asking about my mother, and yes she is doing well. All the best,... More

South Portland, Maine, United States
1 review
5 of 5 stars Reviewed 1 week ago

Held a first time gala event for a non-profit here. I found the entire staff to be professional, responsive, and friendly. Communication was excellent. They played a very important role in guiding us along the way as to menu selections and amounts. As it turned out, their concerns around providing ample amount was right on. Hindsight is a luxury, we... More

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Jane, Thank you so much for your feedback and for bringing your wonderful group to our property. It is nice to hear that you enjoyed everything while you were here, and I'll be sure to pass along your kind comments to the team. Thank you again for staying with us, hopefully we will see you again someday very soon. All... More

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Additional Information about DoubleTree by Hilton Hotel Portland, ME

Address: 363 Maine Mall Road, South Portland, ME 04106
Phone Number:
Location: United States > Maine > South Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland, ME 3.5*
Number of rooms: 219
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Also Known As:
Wyndham South Portland
South Portland Wyndham
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine

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