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DoubleTree by Hilton Hotel Portland, ME

3.5 of 5 363 Maine Mall Road, South Portland, ME 04106
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DoubleTree by Hilton Hotel Portland, ME
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DoubleTree by Hilton Hotel Portland, ME
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433 reviews from our community

Traveler rating
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    83
    56
    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Naples
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

It's an older hotel for sure. The room layout is awkward on the honors floor and you can here ever word of conversations out in the hallway. If they just upgraded the showers it could be a 4. The staff was fantastic though.

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Maine
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Stayed for one night before flight. Check- in quick , staff was hospitable, cookies a nice touch. Kyle made us feel right at home. Good size room, beds very comfortable. We used the shuttle back and forth to airport. Miroslav and Isaac both were helpful and professional. We will definitely stay again!

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Poughquag, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked this hotel for 2 nights for business. Check in smooth (cookies delicious!) all staff very pleasant, professional and friendly. Rooms were nice size and bed was very comfortable. Housekeeping respected the do not disturb sign (how many times have you put out the tag and still have them knocking on your door at 7:30!) As it turned out our... More

Was this review helpful? Yes 1
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for taking the time to share your feedback from your recent visit to our property. I'm happy to hear that you enjoyed your stay and that everything was up to your satisfaction. Our hotel is certainly committed to making sure each and every guest experience is a good one! I hope to see you again someday in the... More

Salem, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

I've stayed at much nicer double trees. the beds were small and uncomfortable. The shower wasn't all that. wouldn't recommend it. I found the staff at check in rude. Also, was not impressed with how the hotel was set up; In towers - the carpeting is definitely out of date and made me ill. the bar looked really lame and... More

Review collected in partnership with DoubleTree by Hilton

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Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I'd like to sincerely apologize for your experience at our property. Our hotel is committed to ensuring that each and every guest experience is a positive one. As we previously discussed one of your main areas of concern with the check in staff is that he mentioned that you do not receive Hilton Honors points when you book through third... More

Grand Isle, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Rooms are dirty, not well maintained. I will suggest stay at another place. The hallway looks like they change oil. The bottled water in the room is a nice touch but ours were half empty and had been opened. Bathrooms are so small that it is difficult to maneuver in and out of the bathroom if you like to have... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

As I mentioned in our previous communication, I truly apologize for the experience that you had with our property. While, I wish I could hear the circumstances of your last stay were different, I was happy to hear that you are willing to give us another opportunity! I had also discussed some of our future projects, with one of the... More

Truro, Canada
Top Contributor
64 reviews 64 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here on the weekend preceding Memorial Day. The checkin was quick and we received a hot chocolate chip cookie. Lots of parking space available. We were in the first tower on 6th floor. The rooms have lots of space, nicely decorated and comfortable. Unfortunately, we weren't made aware that the pool would be closed. The exercise room was open,... More

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Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for your feedback from your recent visit to our property. It is nice to hear that you enjoyed your time while you were with us. Our location is an excellent one with a lot of shopping and restaurants nearby. We are also just s short drive to downtown Portland! I'm sorry to hear that you visited us when... More

St. George, NB
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

While shopping in Portland, we booked a one night deal online at Double Tree. We paid $109 and had a very comfortable room for the night. We usually stay at a hotel where you can get a complimentary breakfast but at the Double Tree they have an onsite restaurant so no freebies. The beds were comfortable and it was really... More

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for choosing our property during your recent visit to Portland, Maine. I'm happy to hear that you enjoyed your visit, and most importantly our signature DoubleTree chocolate chip cookie! While our hotel doesn't include complimentary breakfast with all rooms, we do offer a lot of other "freebies" as you mentioned. We do offer free parking, internet, business center... More

Clifton, ME
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We're fans of the DoubleTree in Danvers, MA so we were anxious to see how a more local DoubleTree would fare. We were pleasantly surprised! Nice modern room with climate controls that actually work. Room was VERY clean and the staff very friendly. We had dinner and a few beers in the lounge, which was also clean and run by... More

Was this review helpful? Yes 2
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I'd like to thank you for taking the time to share your feedback from your recent visit to our property. It is nice to hear that you enjoyed our hotel and the service was at the high level that we always expect! I'd like to apologize for the restaurant related issues while you were here. Feedback such as yours is... More

Queensland, Australia
Top Contributor
77 reviews 77 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well located near to the airport and interstate as well as immediately opposite Maine Mall with plenty of eating places surrounding it. Our 6th floor room was quiet and good with a very pleasant outlook. Very comfortable and clean. We had an excellent buffet breakfast with choice of anything from the spread or from the menu. We had one dinner... More

Was this review helpful? Yes 3
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for taking the time to share your feedback from your recent visit. It is nice to hear that you enjoyed your stay with us, and enjoyed our location. Our hotel has an excellent location for restaurants, food and a very short drive to all of Maine's great destinations! I hope you decide to come visit us again the... More

Boston, MA
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent one night for a conference. In the first room we had something really strange. The entire roll of toilet paper was totally wet! Just strange. The desk chair was also really gross. After notifying the desk, we were moved to another room and comped a free breakfast for the morning. The hotel does need some updates, but the staff... More

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I'd like to thank you for staying with us during your recent visit to Portland, Maine. While I'm so sorry to hear about the issues that came up during your visit, it is nice to hear that we were quick to resolve them. Obviously our goal is for the issues to never come up in the first place, but I... More

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Additional Information about DoubleTree by Hilton Hotel Portland, ME

Address: 363 Maine Mall Road, South Portland, ME 04106
Phone Number:
Location: United States > Maine > South Portland
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland, ME 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Wyndham South Portland
South Portland Wyndham
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine

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