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DoubleTree by Hilton Hotel Portland, ME

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363 Maine Mall Road, South Portland, ME 04106
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DoubleTree by Hilton Hotel Portland, ME
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DoubleTree by Hilton Hotel Portland, ME
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504 reviews from our community

Traveler rating
    155
    166
    96
    63
    24
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121
146
25
144
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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1 review
2 of 5 stars Reviewed 2 days ago NEW

Room was ok. Bathroom was tiny. Breakfast was aweful. Tiny bread plates and not much of a selection. I have had better breakfasts at much lesser hotels.Location to airport and Portland was great. Will not stay here again until they work out the Exexutive area and breakfast.

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I'd like to thank you for choosing our property during your recent visit to Portland, Maine and your loyalty to the DoubleTree brand. While I wished to hear that your stay was 100% perfect, I do appreciate you the guest letting us know what needs to be improved upon. It sounds as if you had breakfast in our Executive Lounge.... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed two pleasant nights. Much impressed with room and furnishings. Pleasant staff. Had one meal near bar, and that was fine also. Yes, I would definitely stay here again. Also, a huge book store across street in The Maine Mall. I love Maine, Portland, and this hotel

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for staying with us during your recent trip to Portland, Maine. Yes, Portland, Maine is certainly a wonderful city, and I'm happy to hear that you enjoyed everything about your visit here. When you come to visit Portland again, please think of us! Warm Regards, Nick Shumate Rooms Division Manager More 

Warner Robins, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

I will never stay at Doubletree again and I recommend that others stay away. The curtains in our room didn't close and the hotel sign (illuminated) was right out side our room. No way to darken the room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for staying with our property during the recent Huzzah convention. While I am sorry to hear that your stay wasn't entirely pleasant, I appreciate you giving me an opportunity to understand why your stay wasn't a positive one. To start, I would like to mention that our hotel is an outstanding place to stay, not only because I... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

Great experience at hotel. Service during the stay was excellent. When I forgot an item and called to see if I could get it sent to me there was an unwillingness to look for and return a forgotten item. The front desk was great. Housekeeping was very difficult to deal with.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for staying with us during this year's Huzzah convention. It is great to hear that everything during your stay went well, and you were taken care of while you were here. I also wanted to mention that our housekeeping staff has left you a couple messages (including one today) regarding your toothbrush. Just wanted to make sure you... More 

Medford, Massachusetts
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel room was great we stayed for one night. The hotel is right across the road from the Maine mall and it is surrounded by restaurants. The rooms are nice and clean. Free wifi is available in the rooms. The bathrooms are nice but our shower had a little mold on the ceiling other than that it is a... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I wanted to thank you for taking the time to share your thoughts from your recent visit to our property. It is great to hear that you got the chance to enjoy the hotels location and all the amenities we have to offer. I also want to offer my sincere apologies on the cleanliness issue you described. In fact, please... More 

FT MYERS, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

Room reservation not fulfilled. Requested handicapped bath room with walk-in shower. Handicapped accessible only if I were a handicapped gymnast Meal service worse than painfully slow. when I mentioned this to the single server, his response was, "I just work here."

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

First and foremost I wanted to offer my sincerest apologies for the experience that you had during your latest visit. I truly apologize that you did not receive the room that you were looking for. As you may or may not know we do have three rooms on property that are fully accessible and have a walk in shower. In... More 

Massachusetts
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

As the title states, all was quite well, but the breakfast part was not there at all. they had one person taking care of the Bar AND the breakfast buffet...needless to say the poor man was overworked. And you had to pay for this?!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I'd like to start by thanking you for choosing to stay with our property during your trip to Portland, Maine. I also appreciate you taking the time to share your feedback about your visit. While it is nice to hear that most of your visit went well, I want to offer my apologies for the lack of service you received... More 

Topsham, United States
1 review
5 of 5 stars Reviewed 1 week ago

They have friendly, helpful staff. The rooms are extremely clean and pleasant. What more could you ask for? No, I wasn't paid or given any incentive to say this :-) You should stay here. You won't be disappointed. You are treated like you are important, because you are. Thank you!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you again for your kind feedback from your recent visit to our property. I certainly shared your feedback with our team, and please know that this is exactly the type of feeling we want each and every one of our valued guests to have. Thank you again for staying with us. I look forward to seeing you again someday... More 

Havelock, North Carolina
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here last weekend with my friend & her mom for a weekend stay in Portland. The staff is great & super friendly. The gym is really nice with new equipment. There is also an indoor pool. The hotel is in a very convenient place, with a starbucks right next door. It is also across the street from a... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for taking the time to share your thoughts from your recent visit to our property. It is great to hear that you enjoyed everything and that our location, service and all the amenities that the hotel has to offer. I do hope that you will decide to visit us again someday soon. Thank you again for staying with... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Great service, personnel and attention to detail. Room was spotless and when we needed a couple of extra luggage racks, they appeared within minutes. We would definetly stay here again. My only complaint was that hotel was close to interstate 95, but that also worked to our benefit.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for staying at our property during the recent baseball tournament you attended. It is great to see that overall you enjoyed the service, location and amenities our hotel has to offer. I do hope you will decide to visit us again in the near future. Thank you again for staying with us! Warmest Regards, Nick Shumate Rooms Division... More 

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