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DoubleTree by Hilton Hotel Portland, ME

3.5 of 5 363 Maine Mall Road, South Portland, ME 04106
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DoubleTree by Hilton Hotel Portland, ME
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DoubleTree by Hilton Hotel Portland, ME
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465 reviews from our community

Traveler rating
    143
    158
    88
    57
    19
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112
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bucksport, Maine
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 days ago NEW

This hotel was the best-they were very accommodating to our Daughter and I. The first nite there was a reddish stain on our top sheet it was changed immediately while my Daughter and I was out. Then we walked to IHOP and realized it was too dark out to walk back to our hotel-all the sidewalks were full of snow... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I wanted to thank you again for staying with us during your recent getaway to Portland, Maine. As I had mentioned before I truly apologize on behalf of the hotel for the noise level of the group that we had in house. As a management team we discussed how we are going to handle groups such as this in the... More 

Bangor, Maine
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

We loved the doubletree, except that the reason we stayed there was for the pool and when my kids woke me up early excited to go swimming the pool room was so cold I could see my breath. We swam for maybe 10 minutes and were too cold. Bummer, they were looking forward to spending time in the pool. I... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for taking the time to share your feedback from your recent visit. I would also like to give you my sincere thanks and admiration for the service you have given our Country. We did recently purchase a brand new heating unit, which had some difficulty over this past weekend. We called the company that installed the unit, and... More 

1 review
4 of 5 stars Reviewed 1 week ago NEW

We wanted to treat ourselves to a nice heated pool, since there had been 3 snow storms, and 0 degree weather. It was the first place we went upon our arrival. No one was in the pool, and when we entered, it was SO COLD that you could not physically stay in the water. We called the front desk. They... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I'd like to apologize to you for any issues that you had with our pool area over this past weekend. We recently had to purchase an entire new heating unit and the unit was causing us issues once again over this past weekend. I can say that the pool water was not the issue, it was actually the air temperature... More 

Greene, Maine
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Always stay at this location when my wife and I visit the area. Rooms are top rate for this area. Breakfast buffet was very good, just be prepared to do it all yourself as waiter was too busy out moving snow! (or so he claims!) Still doesn't take away from the quality one gets from this location.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for your continued loyalty to our property. I appreciate you taking the time to share your thoughts from your most recent visit. While I am happy to hear that you always find everything very pleasant, I have forwarded your feedback to our Food and Beverage Manager regarding the service in the restaurant. I assure you that we always... More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A class act of an operation clearly managed well. Food in lounge and restaurant was outstanding. I will stay here again for sure (either business or pleasure). A nice location - convenient to shopping and Portland.

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you again for staying with us and for taking the time to share your thoughts. I'll look forward to many more visits from you and your family soon! All the best, Nick Shumate Rooms Division Manager More 

LINCOLNVILLE
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a nice weekend aside from the conditions of the snowstorm...clean room, good food...however the HEAT was overpowering in the room, had to use the cool setting and that didnt'work too well either...

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for choosing to stay with our property during one of our recent snow storms. I know it has been a tough winter, but I'm glad to hear that you enjoyed your time while you were here with us! Thank you also for providing the feedback about our heating unit. Our maintenance staff was able to determine the issue... More 

Dracut
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently visited this hotel for Valentines Day. The host was friendly, gave us warm cookies when we arrived. The room was clean, though a little small. We checked in painlessly enough. The first spot was the indoor pool--which was surprisingly cold. We did check out Portland--and this hotel location wise is really nice. During the night we were awoken... More 

Was this review helpful? Yes 1
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you again for staying with us over Valentine's Day weekend. As I mentioned to you earlier in our previous communication, I truly apologize for the issue with the heating unit. We have actually since replaced the unit that was in your room, and we are looking into what happened. I'm happy to hear though that you will be back... More 

Bangor, Maine, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My partner and I stayed here for a few nights over the Valentine's Day weekend. We were quite comfortable in our room, which we spent a good deal of time in due to snow. The cookie given to us upon arrival was a nice touch, and the room was very clean when we got in. The staff was friendly and... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for staying with us during Valentine's Day this year. As you mentioned we did a special amenity for all of our guests who stayed with us on Valentine's Day, and I'm happy to hear that you enjoyed it. I will be sure to pass along your feedback to the team here as well. Thank you again for staying... More 

Farmington, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This was an adequate location for the meeting we attended. The only complaint I have is that the room I was in used to be a smoking room and the stale smoke smell is hard to get rid of. I'm not sure what they can do if anything. Also one of the elevators was not operating which made wait times... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

Thank you for choosing to stay with our property during your trip to Portland, Maine. I appreciate you the guest letting us know what we can do to improve upon our product. A couple of things. First the room that you were in was not a smoking room previously. Unfortunately a prior guest must have smoked in a non-smoking room.... More 

Damariscotta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We Had to stay overnight because of one of the worst snow storms of the year. We couldn't have picked a better place! The hotel has been recently been updated and the rooms extremely comfortable. Our location was across from the Maine Mall, closed because of the storm,and about 2 miles from the airport. We had driven from our home... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review

I wanted to thank you for staying with us during one of our recent snow storms. We have had a few of them this year, but the one during which you stayed was certainly the worst of them all! We know how difficult those types of storms can be on our valued guests, or service staff and everyone in the... More 

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Additional Information about DoubleTree by Hilton Hotel Portland, ME

Address: 363 Maine Mall Road, South Portland, ME 04106
Phone Number:
Location: United States > Maine > South Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland, ME 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Wyndham South Portland
South Portland Wyndham
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
Hotel Style:
#4 Business Hotel in South Portland

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