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DoubleTree by Hilton Hotel Portland

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363 Maine Mall Road, South Portland, ME 04106
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DoubleTree by Hilton Hotel Portland
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570 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at hotel night before my flight home. 2nd time I do that. The staff at the front desk is so warm, friendly and helpful. The rooms are wonderful. It's very close to the airport and just across the street from a mall. Everything is close. I highly recommend it.

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Rockland, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

It was so helpful that DT gave me a great rate on the room since I was staying there the night before I had surgery at Scarborough Surgery Center early the next morning. Staying at the hotel in Portland the night before meant I didn't have to leave from Rockland the morning of the surgery. Very helpful!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Thank you again for choosing to stay with our property during your recent trip to Portland, Maine. In our previous conversation you mentioned that not only did you stay go well, but more importantly the surgery went great as well! Great to hear, and thank you for staying with us during this visit. As I mentioned please feel free to... More 

San Juan, Puerto Rico
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

To be fair, I didn't pick this hotel. We were in town for one night because the parents wanted to sea Portland and they picked the property due to the rate. I usually prefer staying in the heart of town and this hotel was closer to the airport. Aside from the location, the amenities are standard Doubletree although the buildings... More 

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Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Thank you for staying at our property during your recent trip to Portland , Maine. Regardless of if the reason was related to rate, location, service etc. I always appreciate hearing how guests came to visit our property. You bring up some very valid points about how we are a great place to stay for the business traveler. We offer... More 

Cape Elizabeth, Maine
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

I had heard they did a major renovations when they became a Doubletree hotel but did not experience the change. Rooms we we dated as was the small bath. Vanities were upgraded and lighting. That being said - it is close to the mall and reasonably priced - except during high season

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Thank you for staying with our property during your recent stay in Portland, Maine. You did certainly here correctly that we have upgraded our property, and yes we are also continuing to do so. So far we have done extensive work on the exterior of the hotel. We have also just recently added all new hallway carpeting, all new wallpaper,... More 

Alexandria, Virginia
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an older property, very atypical of the Hilton hotel family. The staff was very nice. And, many of the facilities are being upgraded. However, I would have much preferred to stay at one of the newer Hilton hotels that were nearby.

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

First and foremost I would like to thank you for staying with our property during your recent trip to Portland, Maine and for your loyalty to the Hilton brand. To start, yes we are an older property compared to some of the other properties in the local market (not even close to the oldest though!). With that said, we have... More 

Yorkshire
Level Contributor
50 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing wrong with this hotel...the rooms are a good size, parking is easy & it's close proximity of the Maine Mall & all the associated food outlets is excellent. We did have an issue with house keeping during our stay & Doubletree tried to resolve it (but didn't solve it completely). Breakfast is good even though the selection was limited...but... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

First and foremost I would like to thank you for choosing to stay with our property during your recent trip to Portland, Maine. I would also like to offer my apologies for whatever the issue was with our housekeeping department and to let you know that I am always here if you need help with resolving the issue. I can... More 

Sterling Heights, United States
1 review
5 of 5 stars Reviewed 1 week ago

The room was very clean and comfortable. Even though we were near the airport the room was really quiet. Wish the room had a mini fridge. We ate breakfast at the hotel 3 of the 7 days and it was excellent. Great variety at the buffet and a nice menu if you didn't want the buffet. Exercise room was nice.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

I'd like to thank you for choosing to stay with our property during your recent trip to Portland, Maine. It is great to hear that overall you had enjoyable visit during your week long stint with us! Our location and amenities are perfect for guests who are looking for a relaxing visit in this beautiful state. Please think of us... More 

Halifax, Canada
Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Just stayed at this hotel while in Portland for my son's hockey tournament. They did offer us a group rate but at 169.99US a night I am sure we could have found the same thing in this area that may have offered more. They did set up a team breakfast for us each morning but it was the same thing... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

First and foremost thank you to you and your group for choosing to stay with our property during the recent hockey tournament you attended. While many of your guests had an outstanding visit (and it sounds like your stay was pleasant as well), you certainly do bring up some points that can be addressed. With that said, one of the... More 

chelsea,me
Level Contributor
421 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 stars Reviewed 2 weeks ago

let be start by saying the staff was great . that's it we booked it months ago an with our Hilton gold expected to be on the Hilton honors floor did not happen . the room was small and no frig or microwave , the bath room was small so small that the tub was set 4 in. into the... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

I'd like to thank you for choosing to stay with our property during your recent visit to Portland, Maine and for your loyalty to the Hilton brand. While I am sorry to hear that you didn't get what you expected, I do appreciate you taking the time to share with me what could have made it better. To start our... More 

Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

had to take the last room available and pay double of our group . There should have been something they could have done and was told because booked after all the group they had to charge full rate very disappointed in this .

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

First and foremost I would like to thank you and your group for choosing to stay with our property during your recent trip to Portland, Maine. It looks like overall you had an enjoyable visit, though it looks like the rate the you received was a concern for you. As you mentioned to me in previous conversation, you did enjoy... More 

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