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DoubleTree by Hilton Hotel Portland

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363 Maine Mall Road, South Portland, ME 04106
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DoubleTree by Hilton Hotel Portland
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DoubleTree by Hilton Hotel Portland
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548 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Old Town, United States
4 of 5 stars Reviewed yesterday NEW

If you are looking for a hotel that is close to the Maine Mall and also close to the Old Port in Portland, the Double Tree is a good place to start. You can walk to the Mall but do have to drive downtown. The hotel is very clean, the staff is friendly and accommodating and the cookies are delicious.... More 

Review collected in partnership with DoubleTree by Hilton

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RANDOLPH
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our last night on the road after a 2 week motorcycle trip to Nova Scotia. The downtown hotels were very expensive. We made our reservation in advance. This was about 6 miles from the ferry pier. Very odd shaped building (round) The room was huge, very clean and a great bed. Overall a very nice place.

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Maine
Level Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The facilities are great for a conference. The food was some the best I can remember at a hotel in a conference setting. Everything was outstanding. The staff was helpful and courteous. The rooms were clean. Nice place.

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Ephrata, Pennsylvania, United States
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great beds....towels....front desk staff. Nice breakfast. Wonderful Maine blueberry pancakes! Comfortable, welcome stop after a long drive! Great location. Would definitely stop here again when traveling. Clean and comfy!

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Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is about 15 minutes away from downtown shopping and tourist area. Very clean and neat room and it appears every room has some kind of view. Restaurant available on premise with a 6am morning buffer. There are many other restaurants and fast food within walking distance. The Maine mall is located directly across from the hotel. As with... More 

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Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Thank you for taking the time to review our property from your most recent visit. You header is something that is certainly very important to me personally and something that I will make sure to pass along to our housekeeping team! As you mentioned our hotel offers a terrific location, just a short drive to the downtown area and quick... More 

Philadelphia
Level Contributor
398 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were looking for a less expensive alternative to the waterfront hotels and this worked. It's just a 10 min drive from the waterfront on the highway and it is certainly cheaper. As a Hilton gold member we had free access to the executive lounge with afternoon appetizers and morning breakfast. The rooms are small for a double tree, the... More 

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Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Thank you for choosing our property during your recent visit to Portland, Maine. Choosing to stay just a short distance out of the downtown Portland area helps in so many ways. In addition to not having to pay much higher rates, guests also don't have to worry about parking because that is complimentary as well! Our Hilton Honors lounge is... More 

Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Location is great. Front desk staff friendly and knowledgeable - ready to and able to help out. The room was so very tired. The bathroom was way undersized for what I have experienced in so many other Double Tree properties and the exhaust fan badly needs a tune-up - terribly loud and worn.... We recently stayed for 3 nights and... More 

Was this review helpful? Yes 1
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

First and foremost I would like to thank you for choosing our property. While I wished that I heard your stay was 100% pleasant, I appreciate you taking the time to share with us what could have made it better. As mentioned in some previous responses our hotel is going to undergo bathroom renovations later this year. This will help... More 

2 of 5 stars Reviewed 1 week ago

The staff was kind and friendly. When I first arrived in my hotel room I smelt cigarette smoke and asked the front desk if I could have a non smoking room. She informed me that this hotel allowed no smoking and someone must of broken the rules. She easily and kindly changed my room number. What gives my rating a... More 

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Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

I'd like to offer you my sincere apologies for the disappointing visit that you had with us. To start, and as I mentioned in a previous response our hotel is 100% non-smoking. There are guests that choose not to abide by this policy, and while we do charge a fee for smoking in the guest room, it certainly can still... More 

San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Traveled to the area to see a seriously ill family member who subsequently passed away. My situation changed daily. The Staff, especially Angie, was extremely helpful, flexible, and compassionate. During a very busy vacation week that included a major convention they took excellent care of each of my family members as they arrived, placing us all in rooms right next... More 

Was this review helpful? Yes
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

First and foremost I want to offer you my condolences on your loss. I appreciate you staying with us during this very difficult time for you and your family. Hospitality truly is about connecting with people, and it is great to hear that our staff made an impression on you. In fact I will be sure to pass along your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This place should be ripped down or completely renovated. The rooms (we moved twice from one to the next for the same reason and never found a good one) smell like they were subject to years of smoking. Rather than remove carpets and curtains they tried the alternatives which didn't work. The bathroom is tiny and a noisy fan (like... More 

Was this review helpful? Yes 1
Nick S, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

I'd like to offer you my sincerest apologies regarding the experience that you had during your recent visit. As you can see from previous feedback on this site, and I can tell you this is something that is not very common to hear. We are a 100% smoke free facility. This of course doesn't mean that every guest of the... More 

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