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BEST WESTERN Merry Manor Inn

Certificate of Excellence
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700 Main Street, South Portland, ME 04106
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Best prices for: 1 room 1 guest
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BEST WESTERN Merry Manor Inn
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BEST WESTERN Merry Manor Inn
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659 reviews from our community

Traveler rating
    277
    221
    105
    36
    20
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229
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53
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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There are newer reviews for BEST WESTERN Merry Manor Inn
See the most recent reviews
Boston, Massachusetts
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 28, 2014

Great place to stay. Clean, helpful, and accommodate our entire family - including our dog - when we travel. The rooms in the back are perfect for travelers with pets. Adjacent restaurant makes it very comfortable, convenient.

Was this review helpful? Yes 3
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review

Charley, thank you for your recent visit to the Best Western Merry Manor Inn. We appreciate you recognizing the great staff that we have here! They are all dedicated to delivering superior customer service to all our guests. Many of our staff have been here for 5, 10, 20 years! That shows the dedication that they have to our hotel!... More 

Hicksville, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

All 6 of us, in our group, were extremely happy with this motel. All 3 rooms were impeccably clean, the staff was so helpful and friendly and the décor was very tasteful!!!! The chocolate chip cookies, at the front desk, were so delicious and we loved the stuffed moose in our rooms that were up for sale and proceeds went... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review

Jennifer, we loved having your group of friends stay with us. As I remember, you were coming from Old Orchard Beach! I am so happy that you found everything to be AMAZING, including the chocolate chip cookies! Thank you so much for purchasing Morris the Moose. 100% of the money we collect from Morris sales goes to the Lafayette Cancer... More 

Glastonbury, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2014

Had excellent experience staying at the hotel. Desk staff was very helpful, informative and there was no question too "stupid" or "minimal" to ask. Rooms were very comfortable. Moose Lake Lodge room that a relative had was thoroughly enjoyed by her. I would have loved to experience that room for myself. Didn't use internet. Restaurant food variety and tast was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 4
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review

Alison, we are overjoyed by wonderful review. We are so happy that you and your family enjoyed your stay at the Best Western Merry Manor Inn. The Maine Lake Lodge is one of my favorite suites. You will definitely have to experience it for yourself. Thank you for mentioning that you found our staff to be excellent. They strive at... More 

1 review
3 of 5 stars Reviewed May 25, 2014

This hotel offered us four nights' accommodation south of Portland proper, for a decent price. The hotel was comfortable but certainly not luxurious, and badly in need of updating. When we stayed, construction was going in full-force: an entire wing of the hotel was off limits and construction workers had blocked off large portions of the parking lot, so we... More 

Was this review helpful? Yes
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review

Thank you Carol for your recent stay and review of the property. We appreciate hearing about your experience and use the information we receive by our guests to review training and policy issues. I am glad that your daughter enjoyed the heated outdoor pool. As you mentioned, we are currently working on repaving the parking lot and I apologize for... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 24, 2014

The hotel is currently being renovated; however it's not intrusive and in no way effected our 3-day stay. A very good, clean place to stay and very well located for Portland shopping and sightseeing. The attached restaurant was a big disappointment; both the food and the service was mediocre at best. The wait staff did not seem to like honoring... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review

Richard, thank you for your feedback regarding the hotel and restaurant. We appreciate hearing about our guests experiences and use guests comments to help us deliver a superior experience to guests in the future. I apologize that your experience at the restaurant was disappointing. The restaurant is working on improving customer service and training new wait staff. More 

Columbus, Ohio
Top Contributor
71 reviews 71 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 21, 2014

My stay here was a good one. Parts of the hotel do need updating for sure. However, our room was awesome. We had the "Maine Lake Lodge" Which was one of two themed rooms there. It was awesome! (As you'll see in the pictures) It had a cabin theme.. was decorated very nicely, had a jacuzzi tub, and a massage... More 

Was this review helpful? Yes 1
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review

We are happy that you enjoyed your stay in the Maine Lake Lodge. I will pass along your feedback regarding the separation of the Jacuzzi tub with the rest of the bathroom to our design team. We are delighted that you were pleased with the updates that we made to our pool area. The outdoor pool is heated to 92... More 

North Conway, New Hampshire
1 review
3 of 5 stars Reviewed May 19, 2014

Our over all stay was fine. the hotel rooms are clean. Our room was just run down and the beds were a little too firm for my taste. But the staff was very nice and it was a good location for where we wanted to be.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review

Thank you Jessica B for your recent stay with us. As you probably notice and you mention, we are currently undergoing a few updates to the hotel. We are repaving the hotel parking lot, adding a pitched roof to our king wing and recently completed renovations on our pool area and Jacuzzi tub. This past winter we completed renovations on... More 

Truro, Canada
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed May 13, 2014

I was planning my family shopping trip with my sister and my 70 year old Aunt and Mother from Canada to South Portland. I booked room 303 at the Best Western Merry Manor Inn months in advance because room 303 is so unique with its four double beds in one suite which is perfect to accommodate my family. I called... More 

Was this review helpful? Yes 2
BWmgr, General Manager at BEST WESTERN Merry Manor Inn, responded to this review

Dear Jane A., Thank you for taking the time to share your comments. I sincerely apologize that you feel as though we provided you with poor customer service. As you can see by the various feedback from fellow travelers, we strive to make every guest’s experience special. We want to make this right for you, and I understand that Best... More 

Terrebonne, Canada
Top Contributor
111 reviews 111 reviews
70 hotel reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed May 13, 2014

We were at this Hotel for one night and we really appreciated our stay. Check in was courteous and we enjoyed a clean and comfortable room on third floor. We were given complimentary coupons for the next morning breakfast at the ''Maine Table'', a restaurant contiguous to the Hotel. We were also given discount coupons for the dinner at the... More 

Was this review helpful? Yes 1
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review

We are delighted that you had a great stay. I apologize that your clam chowder was lukewarm at the Maine Table. I will be sure to let the restaurant manager know. Thank you for mentioning all of the great amenities that are included with your room, such as the 24 hour fitness center. We hope when traveling in Maine you... More 

Bangor, Maine
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 9, 2014

We always try and stay at the Merry Manor in South Portland when we go to Portland for shopping or sport events. Always, Always a nice stay - very clean, friendly and everything you need....and the kids LOVE the pool and I LOVE the hot tub!!

Was this review helpful? Yes 3
Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review

Marcie, thank you for the great review of our property. It is wonderful to hear that your always have a great stay when visiting the Best Western Merry Manor Inn. I hope you loved all the renovations we made to the pool house and Jacuzzi tub areas! More 

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