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Fairfield Inn Portland/ Maine Mall

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2 Cummings Road, Scarborough, ME 04074
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1 room 1 guest
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Fairfield Inn Portland\/ Maine Mall
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338 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Bath, Maine
1 review
5 of 5 stars Reviewed yesterday NEW

The staff is excellent – from the front desk receptionist to the cleaning staff. It is definitely my preferred choice when I visit the Portland area to spend the night! I enjoy the 5-7 reception, although I wasn’t able to do it recently, I did it a few weeks ago when I stayed and it was great. Breakfast buffet is... More 

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Level Contributor
8 reviews
3 of 5 stars Reviewed 3 days ago NEW

The staff was extremely helpful and nice. The breakfast was convenient and good. The bathroom was small and there was a panel lose in the shower. The room felt humid and sticky. It was fine for the night I stayed there.

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Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review

My apologies that your stay was not excellent! I have shared your comments with our maintenance staff. Thank you for staying with us! More 

Clinton, Massachusetts
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our son attends the University of Southern Maine so we frequent this location. We love it here. The staff is friendly. And personally I stay here because it is clean. Jeff, the manager is visible and attentive. We have a couple more years of coming here and look forward to each stay. Oh, there is also a dinner time meal... More 

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Moncton, Canada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 3 nights at the Fairfield. Front desk staff were very nice at both check in and check out. Hotel is very well located. Nice outdoor pool. Complimentary breakfast, manager's reception and shuttle to mall. Rooms are a bit small. Beds were comfortable. Bathroom could have been a bit cleaner(hair on the floor). Would stay again.

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Boston, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

Bed was extremely comfortable. Room was clean and had everything we needed. Front desk staff was friendly and allowed us to check in early. There was a large youth sports team staying there who were extremely loud and took up the entire pool.

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Baltimore
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This place was awful. When we first checked in the room was very cold and had a terrible smell. When I turned on the heat, the smell was replaced with a new, equally bad odor. There was debris on the floor. I requested a different room. It did not smell, but it was dirty. There was debris on the floor,... More 

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Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review

Dear Bob, Please accept my apologies for the issues you experienced. It is obvious that the stay was not up to your, or our, standards. Please contact me directly if there is anything else I can do. More 

Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

As would be expected for this chain the place is spotless and rooms are comfortable. The reception area is chaotic and check in was frustratingly disorganized. The staff seemed to be really trying to do a good job but the situation just was not working. The breakfast area is completely inadequate for a hotel of this size. It would be... More 

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Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review

Dear guest, I apologize that your stay was not excellent. We do appreciate your feedback. We are constantly working to improve our hotel. We do provide additional seating for breakfast on our outdoor patio and around our pool. Please let me know if there is anything I can do. More 

Syracuse, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here after 2 nights in a Fairfield Inn in Bangor and were a little disappointed. Our was clean and comfortable but lacked many things we liked about other. In Bangor, we had a large bathroom with lots of counter space, mini fridge, and a closet. This hotel room lacked all three. The hotel is conveniently located to several... More 

Was this review helpful? Yes
Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review

Dear guest, My apologize that your stay was not excellent. As an older property we do have some challenges please let me know if there is anything I can do. More 

Pincourt, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

Wonderful location, close to shopping and right off the highway. Breakfast is good and employees are more then helpful and kind. However the mattress in my room I'm sure is at least 20 years or older definitely not the standard that I'm used to seeing in hotels, uncomfortable is putting it lightly. As nice as the renovations are I personally... More 

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Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review

Dear Pamela, Thank you for your feedback. All of our bedding was completely refreshed 4 years ago. We are constantly replacing mattresses as they wear and would love to know which room you were in so we can assess the condition of this mattress. Kindly make us aware and the appropriate hotel team member will look into replacing it shoud... More 

Ticonderoga, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Took three people to check the four of us in (two rooms). Coffee stains on bed cover. We are elite members with Marriott. We were staying for 3 nights so requested a refrigerator. It never came. The managers reception was posted from 5 to 8 PM. We showed up at 5:45. The food and drink was gone. We decided to... More 

Was this review helpful? Yes
Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review

Dear Guest, My apologies that your stay was not excellent. I have passed your comments on to our team so we can improve service. We are constantly training new staff members to join our team to better serve our guests. We offer a complimentary reception which includes a light snack item but no beverages. i apologize that it was not... More 

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