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All 13 Scarborough hotels

Extended Stay America - Portland - Scarborough

2.5 of 5 Hotel   |   2 Ashley Drive, Scarborough, ME 04074
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Ranked #8 of 13 Hotels in Scarborough
A recent review
5 of 5 stars reviewed 5 days ago
Jackiesuegriffin Tampa, Florida, United States
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115 reviews from our community

Traveler rating
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    20
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jericho, Vermont
Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This was the worst experience! The room was extremely tired. I highly doubt the linens were changed. We found multiple hairs on each pillow and on the sheets. We only stayed here because all of our regular spots were booked. It won't happen again!

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Tampa, Florida, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

It was so refreshing to spend a few days at the Extended Stay facility with the most friendly and responsive staff possible. Each individual, regardless of the time of day they were working, were so attentive to detail and helpful. It was a terrific experience!

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uptowngirl504
Contributor
17 reviews 17 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was friendly, and helpful. My air conditioning broke one night, and they had a unit ready to be installed the next morning. I was very excited about that. The man who installed it was fast and professional. The place itself is average. The rooms are average for the price. The area is quiet yet near the mall and... More

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you for taking time to write a review of your recent stay with us. I was delighted to hear that my staff provided you with friendly and helpful service. We are proud to read that our staff greatly enhanced your stay with us. Thank you very much for your kind comments. We would love to welcome you back in... More

1 review
5 of 5 stars Reviewed 1 week ago

My husband and I had the pleasure of staying at Extended Stay America in Scarborough, Maine while our house was being built. We spent almost 4 months there. This place was great for what we needed. Internet connection not so good. I work from home so the internet was very trying at time but I made it through. The rooms... More

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Houston, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

This is a great place to stay, it's like a home away from home. I enjoyed my stay and the staff was great. The staff was so polite and willing to help in away possible to answer any questions and/or resolve any issues.

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that we were able to provide you with a home away from home experience. As well, it's great to hear that you enjoyed the great service provided by our staff. Finally, I am glad to hear that our staff was able to resolve all... More

Portland, Maine
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Needed an inexpensive room in the area with potential for an extended stay. Price was reasonable for this so I booked the Queen Studio. Front desk personnel were friendly and efficient. I found it interesting that you have to request specific kitchen items (silverware, glasses, plates) after you've visited the room. Perhaps they're trying to avoid theft? I haven't stayed... More

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you very much for taking the time to post a review of your recent stay with us. I am pleased to hear that you found our hotel to be reasonably priced and that you received friendly service from my staff; however, I am sorry to hear that your kitchen counter was stained and that you felt there were minor... More

Maine
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 12, 2014

We just wanted something for a single night. All lodging in the South Portland/Scarborough seems overpriced, but this was the least overpriced -- save one that didn't sound appealing. It's relatively new, so in good condition. Rooms are spacious. They have laundry facilities in the building. That's nice. Grab-and-go breakfast doesn't give one as much choice, or even a place... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you for taking your time to provide feedback from your experience. I am glad to read that you enjoyed your stay with us overall; however, I do apologize that our grab-and go breakfast did not meet your needs and that you found the bathroom fan to be inconveniently loud. Please know that your feedback on these issues will be... More

Chester, Vermont
1 review
2 of 5 stars Reviewed August 26, 2014

Booked a One Bedroom Suite with a Sleeper Sofa which ended up being a One Room STUDIO with a King Bed, with a half wall PARTITION separating the bed from the "living room"! The Front Desk person was RUDE and had to email the Manager who was NOT on the premise in order for me to speak with her. The... More

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

I would like to start by thanking you for your patience when we spoke last week and apologize that the hotel room layout did not met your expectations. As I mentioned before, we strive to provide all our guests with a comfortable “home away from home” experience. I am very sorry we failed at that mission. I have taken your... More

1 review
1 of 5 stars Reviewed August 26, 2014 via mobile

I was traveling alone with my minor son. They made an error with my room. They could put us in separate rooms, not near each other. Or she stated, we could go try to find another hotel somewhere. I later found out a king size bed room was available. I would have taken an shared with my child. Separate rooms... More

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you for taking the time to provide feedback about your experience. I do apologize that there was an error with your reservation, and that you received such poor service from my staff in trying to resolve it. Please know that I will be meeting with them to review customer service standards and reservation procedures to prevent this from happening... More

Dayville, Connecticut
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 24, 2014

We stayed here for 3 days while vacationing in Maine. This was our first time staying at an Extended Stay America and were pleased with our choice to stay. The rooms were clean and having the efficiency as part of the room made things much easier for us to make meals and save money on eating out. Also, having the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you for posting a review of your recent stay with us. It always gives me such pleasure to read a review like yours and I hope that we are able to host you again in the future! More

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Additional Information about Extended Stay America - Portland - Scarborough

Address: 2 Ashley Drive, Scarborough, ME 04074
Phone Number:
Location: United States > Maine > Scarborough
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Portland - Scarborough 2.5*
Number of rooms: 92
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Also Known As:
Extended Stay America Portland - Scarborough Hotel Scarborough
Extended Stay America Scarborough
Extended Stay Scarborough
Scarborough Extended Stay America
Extended Stay America - Portland - Scarborough Maine

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