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Extended Stay America - Portland - Scarborough

2.5 of 5
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2 Ashley Drive, Scarborough, ME 04074
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Extended Stay America - Portland - Scarborough
Best prices for: 1 room 1 guest
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Ranked #9 of 13 Hotels in Scarborough
A recent review
5 of 5 stars reviewed 2 days ago
Kelly M Newtown, Connecticut
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122 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Newtown, Connecticut
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed here over Memorial Day weekend with my fiancé. We thought it was wonderful. The price was fantastic, the front desk staff was very friendly and welcoming. The manager (I believe) was also very kind. A quick drive to Portland at a much better price than any hotel you'll find downtown. I would stay here again.

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Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 27, 2015 via mobile

I stayed here for three nights while I was working in south portland. Basically the rooms are like studio apartments with kitchenettes I found the beds were very stiff and uncomfortable for me considering that I enjoy pillow top mattresses.they provide coffee and snacks on the go. Housekeeping does not come everyday, so my bed was never made and my... More 

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that your experience was a mediocre one. Please accept our apologies. To uphold our company's high standards, we will be sure to go over our housekeeping policies in detail at check in moving forward. Thank you for sharing your... More 

usa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 17, 2015

Extended Stay in Scarborough, Maine - one week stay pending an apartment opening. Clean, quiet, close to shopping yet off busy streets. Furniture was in good shape with little wear. Wifi was adequate. The worst feature no matter where these extended stay facilities are located? The towels. Small, thin and rough. However, one of the best features is turning in... More 

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our property to be clean quiet and conveniently located. Please accept our apologies for the condition of the towels. Still, we are happy to know that we were able to help by laundering them for you... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2014

I just spent two weeks, 14 nights, through the holidays, at the Extended Stay America in Scarborough Maine. This was a short notice family care trip and I needed a clean, no drama, comfortable and convenient place to stay. I'm A VERY SATISFIED GUEST IN EVERY WAY. The catch phrase Home Away From Home is often used by hotels themselves... More 

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our staff and our hotel. I'm thrilled that you truly found us to be a home away from home. The staff and I are proud to have provided you with a clean room and helpful, welcoming service. Thank you again for... More 

Richmond, Rhode Island
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 15, 2014 via mobile

It's not the Ritz Carlton, but if you're staying in Scarborough and just need a place to stay, it's fine. And it's cheap. Feels a bit like a nursing home though. I'll be back eventually. It would be nice if they have you a tea kettle for the stove. (I think they will, but you have to ask.)

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Fountain Hills, Arizona
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 21, 2014

This hotel needs some updating, however for the opportunity to spend an affordable summer in Maine the place is great. They have a great staff, great location, allow dogs, beautiful grounds for walking, onsite laundry, wireless access, and a usable kitchen. The downside is kitchen dishes/pans coffeemaker need updating. Towels are basic and staff can't always keep up with the... More 

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that the furnishings and amenities did not fully meet your expectations. Still, we are delighted to know that we were able to provide you with an inviting and friendly home away from home during your annual trip to Maine. The staff and I would like to... More 

Wernersville
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 10, 2014 via mobile

We thought we'd save $10 by staying here but chipped walls, scraped finish off chairs and beds, moldy shower, carpet stains are not acceptable. No hair dryer? 1 plastic cup. No phone. No fan- on option for heat, microwave squealed so loudly we had to stop using it at 7am. No coffee maker. No one cares about room 314. But... More 

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that the cleanliness and overall condition of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not repeated. Still, I am glad to hear that you were pleased with our front desk... More 

Travelers are raving about these Scarborough hotels

Jericho, Vermont
Top Contributor
61 reviews 61 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 16, 2014

This was the worst experience! The room was extremely tired. I highly doubt the linens were changed. We found multiple hairs on each pillow and on the sheets. We only stayed here because all of our regular spots were booked. It won't happen again!

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you for your review on your recent stay with us. Please accept my apologies that you found your room to be outdated and that you experienced cleanliness issues during your stay with us. I will be working with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. If you would like to... More 

Tampa, Florida, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

It was so refreshing to spend a few days at the Extended Stay facility with the most friendly and responsive staff possible. Each individual, regardless of the time of day they were working, were so attentive to detail and helpful. It was a terrific experience!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you so much for your amazing review. I am glad to read that you received such excellent and attentive service from my staff. Thank you so much for your kind words. We hope to see you and your family again. More 

uptowngirl504
Contributor
17 reviews 17 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 13, 2014

The staff was friendly, and helpful. My air conditioning broke one night, and they had a unit ready to be installed the next morning. I was very excited about that. The man who installed it was fast and professional. The place itself is average. The rooms are average for the price. The area is quiet yet near the mall and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you for taking time to write a review of your recent stay with us. I was delighted to hear that my staff provided you with friendly and helpful service. We are proud to read that our staff greatly enhanced your stay with us. Thank you very much for your kind comments. We would love to welcome you back in... More 

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