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Extended Stay America - Portland - Scarborough

2.5 of 5
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2 Ashley Drive, Scarborough, ME 04074
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1 room 1 guest
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Extended Stay America - Portland - Scarborough
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127 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ohio
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel while working in the area. Staff was very courteous and helpful. Room was very clean, Bed was not as comfortable as I like but was able to sleep very well since pillows was comfortable. Very Quiet rooms..never heard anyone during my stay there. Rooms was spacious and A/C worked very well.

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Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and spacious rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your... More 

Greensboro, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Where to begin about our ‘almost stay’ at the Extended Stay in Scarborough? We arrived around 8 pm to be told that the systems were down and we couldn’t check in. The woman told us that the rooms had not yet been cleaned anyway … at 8 pm. She told us to come back in an hour. After dinner, we... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I apologize for all of the miscommunications you experienced during check-in. As a pet friendly hotel, we cannot guarantee that someone with allergies will not be affected by the animals, and that should have been communicated to you upon making the reservation, so that... More 

Travelers are raving about these Scarborough hotels

Leadville, Colorado
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 21, 2015 via mobile

The guy who reported the bathroom fan as extrodinarily loud was being kind. Yes the lamp shades are broken. Yes people stand outside the main entrance and smoke, cough and expectorate. It only took 6-7 hours to get our cooking supplies. The room was clean. The staff were nice. It's too bad because it could be a great place. The... More 

Was this review helpful? Yes
Sebastian, Florida
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 17, 2015

The rooms are OK. I was surprised when I got to my room and there were no amenities in the kitchen. I asked for a coffee maker, coffee and a cup after I checked in & hours later it never arrived. Called desk & they brought one up. The best part of this hotel is the location, off the highway... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your satisfaction. Moving forward, I will be making sure we are clearly communicating our amenities during guest arrivals. Still, I am glad you enjoyed our convenient location and quiet atmosphere. Thank you for choosing Extended Stay Hotels.... More 

New Brunswick
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 8, 2015

What a find! Glad I spent some time looking for a place to stay that was quiet and close to almost everything. I saw some negative reviews on this place but thought hey, looks good. Man was I right. This is a gem. Super clean, excellent staff, really quiet.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you for taking the time to provide us with such a fantastic review! I am so pleased that we were able to provide an exceptional experience for you. I agree that we are a hidden gem, and am very glad that you were able to find us as well! We look forward to hosting you again in the future! More 

Newtown, Connecticut
1 review
5 of 5 stars Reviewed June 1, 2015

I stayed here over Memorial Day weekend with my fiancé. We thought it was wonderful. The price was fantastic, the front desk staff was very friendly and welcoming. The manager (I believe) was also very kind. A quick drive to Portland at a much better price than any hotel you'll find downtown. I would stay here again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

Thank you so much for your wonderful review of our hotel. We strive to provide outstanding accommodations to all of our guests and it is such a pleasure to know that we were able to accomplish that for you and your fiance! We certainly hope to be able to serve you during your next visit. More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 27, 2015 via mobile

I stayed here for three nights while I was working in south portland. Basically the rooms are like studio apartments with kitchenettes I found the beds were very stiff and uncomfortable for me considering that I enjoy pillow top mattresses.they provide coffee and snacks on the go. Housekeeping does not come everyday, so my bed was never made and my... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that your experience was a mediocre one. Please accept our apologies. To uphold our company's high standards, we will be sure to go over our housekeeping policies in detail at check in moving forward. Thank you for sharing your... More 

usa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 17, 2015

Extended Stay in Scarborough, Maine - one week stay pending an apartment opening. Clean, quiet, close to shopping yet off busy streets. Furniture was in good shape with little wear. Wifi was adequate. The worst feature no matter where these extended stay facilities are located? The towels. Small, thin and rough. However, one of the best features is turning in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our property to be clean quiet and conveniently located. Please accept our apologies for the condition of the towels. Still, we are happy to know that we were able to help by laundering them for you... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 31, 2014

I just spent two weeks, 14 nights, through the holidays, at the Extended Stay America in Scarborough Maine. This was a short notice family care trip and I needed a clean, no drama, comfortable and convenient place to stay. I'm A VERY SATISFIED GUEST IN EVERY WAY. The catch phrase Home Away From Home is often used by hotels themselves... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Portland - Scarborough, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our staff and our hotel. I'm thrilled that you truly found us to be a home away from home. The staff and I are proud to have provided you with a clean room and helpful, welcoming service. Thank you again for... More 

Richmond, Rhode Island
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 15, 2014 via mobile

It's not the Ritz Carlton, but if you're staying in Scarborough and just need a place to stay, it's fine. And it's cheap. Feels a bit like a nursing home though. I'll be back eventually. It would be nice if they have you a tea kettle for the stove. (I think they will, but you have to ask.)

Was this review helpful? Yes 1
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