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Residence Inn Portland Scarborough

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800 Roundwood Drive, Scarborough, ME 04074
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1 room 1 guest
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Residence Inn Portland Scarborough
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226 Reviews from our TripAdvisor Community

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Traveler rating
    95
    71
    42
    9
    9
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86
71
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26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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    (226)
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    (51)
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There are newer reviews for Residence Inn Portland Scarborough
See the most recent reviews
Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed May 20, 2015

I was hesitant going to another Residence Inn brand after a bad experience in Jacksonville, FL but this hotel was nothing like that one. Needless to say the room was clean, great size, with all the amenities of being in your own home. As a matter of fact I think I got more sleep there than I do at home.... More 

Was this review helpful? Yes
greeney72, Front Office Manager at Residence Inn Portland Scarborough, responded to this review

Hi Maria.... Thank you very much for taking the time to write us up here on Trip Advisor. I am so glad you enjoyed your stay. We try very hard to provide our guests with top quality service, and it means a lot to us when one of our guests takes the time as you did, to recognize us for... More 

Montreal, Canada
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 19, 2015

Average in every way. A bit dated. Stoped there on our way to a final destination. The room was small compare to other Residence Inn. Next to the highway, good sound isolation, we were not bothered by the traffic.

Was this review helpful? Yes
greeney72, Front Office Manager at Residence Inn Portland Scarborough, responded to this review

Hi Robert.. Thank you for taking the time to complete a survey. I'm sorry that you only considered us an average hotel. I understand this was just a stop off on your way to another destination, but please know for the next time, anything we can do to make your stay more enjoyable, just ask. I hope you were able... More 

Newtown, Connecticut
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 22, 2015

I made a reservation at this hotel through Expedia checking in Monday and checking out Thursday. Flight was cancelled and rebooked. Expedia called the hotel and asked the manager Abraham if he could change reservation to checking in Tuesday and checking out Friday. He said yes but refused to give a refund for Monday night. The reservation was still for... More 

Was this review helpful? Yes 3
greeney72, Front Office Manager at Residence Inn Portland Scarborough, responded to this review

Sir I am very sorry that we were unable to cancel your reservation. Unfortunately since Jan 1st, there is a new policy in place that requires 24 hour notice. In addition to that, you made this reservation through Expedia. That means even if we wanted to we wouldn't be able to cancel it. This reservation was prepaid in advance to... More 

Bangor, Maine
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 17, 2015

Checked in for a business trip, and asked if they could upgrade me to a room with 2 beds as a colleague had unexpectedly joined me, but none were available. 5 minutes into the room, I receive a call from Adam saying he could put me in a 2-bedroom suite for no additional charge. What a great upgrade! Two bedrooms,... More 

Was this review helpful? Yes 1
greeney72, Front Office Manager at Residence Inn Portland Scarborough, responded to this review

I'm so glad you enjoyed the room. I am very happy that we were able to accomodate your upgrade. We really appreciate all the kind words. Our main priority here at the Residence Inn is making sure our guests are pleased with their stay. The next time your travels bring you to the Portland area, please come back and see... More 

Boston, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 10, 2015

Hotel manager Abraham R. Disliked me and was extremely rude to me the first time we met for no apparent reason.. I checked-out early and Marriott gave me a free night at another of their hotels. I chalked it up to a bad day and when I was in the area again I decided to stay at this hotel again... More 

Was this review helpful? Yes 3
Oromocto, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 6, 2015

We stayed here with our 2 kids last November for a little getaway/shopping trip. This hotel is in a great location to take advantage of shopping in Portland. It is located conveniently off the highway. We had a 2 room suite with a full kitchen, it was a nice little setup, each bedroom had it's own bathroom. The free breakfast... More 

Was this review helpful? Yes
greeney72, Front Office Manager at Residence Inn Portland Scarborough, responded to this review

Dear Colleen, I am glad to hear that you enjoyed your stay with us. It is always nice to hear when our guests are able to enjoy all aspects of our hotel, including our breakfast and dinner. If your ever back in the Portland area, I hope you and your family will come back and see us again. Thanks again... More 

Boston, Massachusetts
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 2, 2015

Booked this hotel last minute on Travelocity. We were going to Portland to look at colleges with my son. We had already had reservations for another hotel for Saturday night, but because of the check in for his tour was early Saturday morning, decided to go up Friday night. Surprisingly, it was right next door to the other hotel I... More 

Was this review helpful? Yes
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review

Dear Strawberrypip71, It’s great to hear that you enjoyed our hotel and the service you received during your stay. I am glad that our hotel was able to meet and exceed your expectations. Please rest assured that your comments have been shared with our engineering team in an effort to improve our service. Thank you for sharing your thoughts and... More 

Columbia CT, United States
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 1, 2015

We go to Portland area quite often. We have stayed at many hotels and liked this one a lot. The rooms are large with a kitchen, living room area and bed area. The rooms were clean and the bedding was very clean and comfortable. The man that checked us in was very helpful, even helping us find a parking space.... More 

Was this review helpful? Yes
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review

Dear Marian G Thank you for sharing your recent stay at our hotel. I am happy to hear that you enjoy our room layout and the extra space our one bedroom suite provides. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We also appreciate you bringing to our... More 

Manchester, New Hampshire
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed March 1, 2015

From the entrance, you get the feeling that you are driving into a quiet subdivision of stores and hotels but upon entering your room, you can clearly hear (and see) the Main(e) drag from the bedroom, especially loud tractor trailers rolling down the highway. The front desk gal was very accommodating when I asked for an upper floor room then... More 

Was this review helpful? Yes
greeney72, Front Office Manager at Residence Inn Portland Scarborough, responded to this review

Dear Dave I am very sorry that you had trouble sleeping the night during your stay. We do realize that the highway does affect some people, and I very sorry that you were one of them. Please know if you ever have cause to stay here again, if you make a request to be away from the highway side, we... More 

1 review
5 of 5 stars Reviewed February 28, 2015

Over the past few years we have been frequent visitors to your establishment to meet up with my sister and her husband. We have never been disappointed with your service. We have always made our reservations through Dennis and he is outstanding as a member of your staff. He is efficient, caring, kind and always goes out of his way... More 

Was this review helpful? Yes
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review

Dear Barbara B, Thank you for sharing your recent stay at our hotel. At the Residence Inn, it is our goal to ensure every guest’s stay is enjoyable so that you leave with a memorable experience, and I am glad to know that we were successful in doing so. I am glad you got to meet Dennis, our front desk... More 

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