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All 18 Portland hotels

Clarion Hotel

3.0 of 5 Hotel   |   1230 Congress Street, Portland, ME 04102
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Ranked #14 of 18 Hotels in Portland
A recent review
5 of 5 stars reviewed 4 days ago
Pascal1963lew
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368 reviews from our community

Traveler rating
    76
    130
    87
    46
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

As my husband and I checked in on Wednesday there was a very awesome young guy Chris he was very friendly and helpful he really made our stay good the pool is awesome as well as the breakfast again the customer service is what makes the day he is a great associate.

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New York City, New York
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I booked this hotel because I was on a budget, and was just expecting a place to sleep. This place is spotless, spacious, and accommodating. They have coffee and tea all day long in the lobby. Which is a cute lobby for an average hotel. They had cookies in the evening. The staff is super friendly, and helpful. The two... More

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Michael P, Manager at Clarion Hotel, responded to this review

First I would like to thank you Wanderlust for this gracious review, your satisfaction is very important to us. I am happy that your stay became a pleasant surprise. Here at the Clarion we try to stay within ourselves and commit to solid product, one that is affordable and convenient. We may not have the flash and prestige that some... More

Speedway, Indiana
Top Contributor
69 reviews 69 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I wasn't too sure about this hotel when I drove up. I booked it because it was close to the airport and I had an early flight out. It was a little hard to get to at first but really wasn't bad as I came back from dinner. The staff was very friendly and the price was reasonable. I was... More

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Michael P, General Manager at Clarion Hotel, responded to this review

Larry, thank you for your kind words, I am happy we became a pleasant surprise on your trip. I am also glad that you found our proximity to airport a convenience for you. When you do decide to come back and stay with us I would recommend trying our in house restaurant for breakfast. It is quick and easy and... More

Cheshire,England
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent two nights here but was disappointed.The place is tired and in need of a thorough make-over. The staff tried really hard to paper over the cracks and the reception staff were very helpful when we asked about local sightseeing. Our room smelt as though someone had recently been smoking in it but we couldn't decide if this was because... More

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Michael P, Front Office Manager at Clarion Hotel, responded to this review

I thank you for taking the time to fill out this review of our property. On behalf of the staff here I would like to apologize for failing to exceed your expectations. I am happy that you acknowledged the staffs willingness to help you in any way they could. We pride ourselves on the customer service we provide. We hope... More

Truro, Canada
Top Contributor
64 reviews 64 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is an updated review from a 2013 visit. I was pleasantly surprised to see the changes. The hotel rooms are clean, beds are comfortable and has a great shower. Staff at reception are exceptionally friendly, and others offer to help with luggage etc. as we were only in for one night, didn't check out the pool facilities or eat... More

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Michael P, General Manager at Clarion Hotel, responded to this review

Good Afternoon Paula W, Thank you for your very kind words regarding the staff here at the Clarion Hotel-Portland. I am very fortunate to work with a truly dedicated and guest focused staff each day. They are the best! I have shared your comments with the management team and staff. Thank you for choosing Clarion Hotel when you travel to... More

Massachusetts
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed for a conference at the hotel. The other reviews were exactly right down to the speed of the elevator and the stains on the carpeting. You can take the stairs but they are dark and dirty as well. If you are staying to catch a flight it may be worth being that close to the airport if you... More

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Michael P, General Manager at Clarion Hotel, responded to this review

Good Afternoon Dolores S, I want to thank you for your review. It is through such feedback that we are able to improve upon our products and services. I agree that the elevator carpet is very tired. We have a schedule to replace it quarterly as it receives very heavy traffic. Clearly we need to have it changed immediately. We... More

Senior Contributor
21 reviews 21 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel many times in the past and I have seen a decline in the quality and service in the past year. We stayed in a room on the third floor and chose to take the stairs rather than ride in the elevator with its filthy, stained carpet. Carpeting in the hallways and rooms, although not... More

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Michael P, General Manager at Clarion Hotel, responded to this review

I am very disappointed to hear that you found our hotel carpet dirty. As you can imagine the elevator gets a lot of use and we have a schedule of changing out the carpet every quarter. Clearly it is due. We also have a regular cleaning schedule for our hallway carpets and I can assure you they are not "grimy".... More

Fort Lauderdale, Florida, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel is less than two miles (and only two turns!) from the airport, very conveniently located on the main street into downtown Portland. The service was very good. The room was comfortable with a king bed, refrigerator and microwave. The food in the restaurant was very good too, including their buffet breakfast for less than $10. The only downside... More

Was this review helpful? Yes 1
Michael P, General Manager at Clarion Hotel, responded to this review

Thank you for taking the time to submit this kind review. As an airport Clarion we take the needs of guests that are traveling very seriously. We know that traveling can bring about challenges and uncertainty but we want to provide our guests with prompt service making their trip less hectic. As for the elevator, we are now in the... More

Whitman, Massachusetts
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 2, 2014

The Hotel was very nice and Clean even the restaurant i would recommend this to anyone who stays in Portland. There were some things i saw that needs Repairing is the Elevator we had guest complaining about the elevator didn't work. The Housekeeping was great very nice people. another thing that needs to be fix she Never Brought Us Extra... More

Was this review helpful? Yes 1
Michael P, General Manager at Clarion Hotel, responded to this review

Thank you for submitting this review. I am glad that you are an endorser of our in house restaurant we want our guests to feel comfortable enough to stay in for dinner and match the same experience as the competitive downtown dining that Portland has to offer. Also we take constructive feedback seriously to ensure that your next experience with... More

Champaign-Urbana, Illinois
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 1, 2014

We had a King which had a frig, large easy chair w/ottomon, long desk, large flat screen TV, lots of light fixtures, plenty of electrical outlets & one of the most comfy beds we had slept in during our trip so far. And I loved the soft, billowy, white comforter on the bed. The bathroom is very pretty, spacious &... More

Was this review helpful? Yes
Michael P, Front Office Manager at Clarion Hotel, responded to this review

First let me thank you for taking the time to write this in depth candid review. Overall it seems like you enjoyed your stay with us and that alone is gratifying. In saying that we appreciate hearing constructive feedback that can only help us deliver a higher level of service as well. I am glad to hear our omelette extraordinaire... More

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Additional Information about Clarion Hotel

Address: 1230 Congress Street, Portland, ME 04102
Phone Number:
Location: United States > Maine > Portland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 149
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Also Known As:
Clarion Hotel Portland, Maine
Clarion Portland
Portland Clarion

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