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Clarion Hotel

3.0 of 5
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1230 Congress Street, Portland, ME 04102
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Clarion Hotel
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Ranked #15 of 19 Hotels in Portland
A recent review
3 of 5 stars reviewed 4 weeks ago
Amy F
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394 reviews from our community

Traveler rating
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    148
    90
    47
    29
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104
130
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
3 of 5 stars Reviewed 4 weeks ago

I recently stayed at the Clarion in Portland for 3 nights with my sister and 7 year old daughter during April School Vacation. The hotel was easy to find and in a decent location. My reservation was in order and I found the desk clerk's to be friendly and efficient. There were clearly several people training and they were pleasant... More 

Was this review helpful? Yes 1
Michael P, Guest Service Supervisor at Clarion Hotel, responded to this review

Dear Amy F. Thank you For You'r Feedback. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the o recent visit. Please know, your feedback has been made available to the hotel for reference on where updates and improvements can be made. Again, thank you for your time and valuable feedback. We sincerely... More 

Portland, Maine
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 25, 2015

I booked room 126 (Handicapped Accessible) for my parents, both of whom have mobility issues. The positives first: 1.) It is very close to Maine Medical Center and there is a courtesy shuttle that runs to and from the hospital. 2.) The front desk staff are absolutely wonderful. 3.) There is a free complimentary breakfast that is very convenient. 4.)... More 

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Michael P, General Manager at Clarion Hotel, responded to this review

Dear KTripp2014, Thank you for your comments regarding your parent's recent stay at the Clarion Portland. The shower chair has been replaced and I thank you for bringing that to our attention. I had our Chief Engineer take a look at the temperature control in the room to ensure it was functioning properly. He did not discover any issue with... More 

Freeport, Maine
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 6, 2015

I was very happy with my room on my recent stay. When I arrived to check in a was greeted by a very friendly young man named Chris.He checked me in and I was on my way in a flash. The resturant was good but the wait staff was just a little overwhelmed. My room was nice clean and had... More 

Was this review helpful? Yes 1
Casco, Maine
Contributor
19 reviews 19 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 5, 2015

Good place to stay for a quick trip or if you have someone in the hospital. It's close to Maine Med and Mercy and give a medical discount. Restaurant is in the hotel - very friendly employees. If you are there on the medical reason they give you a voucher for a free breakfast.

Was this review helpful? Yes 1
Charlottetown, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 1, 2015

Myself, my boyfriend and 2 friends stayed here over Labor Day weekend. We had a great stay - were here for 2 nights, found the staff very friendly and helpful. Unfortunately didn't get to use any of the facilities because we were busy out seeing the city! But I definitely recommend, great price and 0 problems.

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Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2015 via mobile

Stayed one night recently. I have stayed there before and it has been great, but this stay did have some issues. When we got into the room, there was a ton of dirt in the tub which got cleaned after we called. Also the heater was very loud all night and was hard to sleep. The beds are comfortable and... More 

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Senior Contributor
21 reviews 21 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 16, 2015

I went in to the hotel with low expectations. My husband and I just needed a room for the night before his bus to Logan Airport in the wee morning hours. The price was right, so my husband booked this one. Aside from the carpets and floors in the common areas and hallways needing a good cleaning, we found the... More 

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Portland, Maine
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 15, 2015

I have written several glowing reviews of the Clarion Hotel in Portland over the past few years, calling it an example of hospitality at its best for me, a 75 year old partially disabled local, who has used the hotel frequently during bad storms where power outages are likely at my home. Up until my most recent visit I loved... More 

Was this review helpful? Yes 2
Michael P, General Manager at Clarion Hotel, responded to this review

Dear OlderHarvardgrad, I am very sorry to hear that you did not enjoy your recent experience at the Clarion Hotel-Portland. We strive to offer warm, genuine service and excellent rooms so our guests have an outstanding experience. Our service scores remain significantly above the national average. In terms of dealing with elderly or disabled guests I can tell you that... More 

Mexico, Maine
Contributor
14 reviews 14 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 15, 2015

The Clarion is my go-to hotel in Portland, ME. I stay at this hotel before and after flying out of the airport (PWM), as well as staying there leisurely whenever I visit Southern Maine. It is a clean, safe, and inviting hotel. The hotel staff has always been very accommodating and helpful. I always feel appreciated as a customer. The... More 

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 9, 2015

I stayed here for a week while working. The rooms are kept extremely clean even if the rooms are tad outdated, but still aesthetically pleasing. The cleaning ladies were all very attentive, and kept my rooms spotless. The front desk, and the restaurant staff were always helpful. The hotel has a nice cozy lobby that feels so good when you... More 

Was this review helpful? Yes 1
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