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Embassy Suites Hotel Portland

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1050 Westbrook Street, Portland, ME 04102
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Embassy Suites Hotel Portland
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Embassy Suites Hotel Portland
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739 reviews from our community

Traveler rating
    466
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    45
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    9
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286
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Massachusetts
Contributor
15 reviews 15 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for one night as a stop over. The 2 room suite was extremely spacious, clean and nicely decorated. The staff was overly friendly and anxious to help in any way. We ran into a problem with the Hilton Honors Rewards program and Gloria at the hotel was willing to help solve the problem in any... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

Very plush accommodations for the price ($134) and quiet sleeping. Meeting room was great and not too cold like most hotels. Staff was efficient but could be friendlier. Breakfast was great. I would use this hotel again in the future.

Review collected in partnership with Embassy Suites Hotels

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Kittery, Maine
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very nice hotel with friendly staff and nice rooms. Breakfast is excellent. Hotel is close to the highway and the airport. Nice pool area and fitness center. This is our third time at Embassy Suites Portland and would definitely stay again.

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Ellsworth, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Clean, comfortable, roomy. Nice to have separate bedroom areas and a common room to watch tv. Pool, and hot tub areas were easily accessible and clean. Beds were very comfortable. Friendly, professional employees everywhere. Room was well stocked. Overall, excellent!

Review collected in partnership with Embassy Suites Hotels

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EmbassyPortlandGM, Manager at Embassy Suites Hotel Portland, responded to this review

Dear Amy D., Thank you for posting your kind review on Tripadvisor, we truly appreciate your support. We are very proud of our staff and are pleased that they were able to deliver great service to you during your stay. We hope to see you again, each time your travels bring you back down to the Portland area! Best Wishes,... More 

Barnstable, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First of all, please know we chose this hotel/location for pet-friendly accommodations and for in/out privileges with our car. We like to explore Maine and travel with our dog when possible! Our first trip here was excellent...good food, good company, all around great experience!! We returned hoping for the same but did not get it. This time, we were put... More 

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EmbassyPortlandGM, Manager at Embassy Suites Hotel Portland, responded to this review

Dear Kelly61308, Thank you for taking the time to post your feedback on Tripadvisor, we take these reviews very seriously and through them, try our best to improve the experience of all our guests. I am so sorry that your stay was made unpleasant by the smoking odor, 3 of our 119 suites do permit smoking. I would love the... More 

Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would highly recommend the Embassy Suites at this location. It was amazing that you couldn't smell or tell that this was a pet friendly hotel. Everything was very clean and quiet. It was close to the airport yet you couldn't hear any airplane noises. The breakfast far exceeded any expectation.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
EmbassyPortlandGM, Manager at Embassy Suites Hotel Portland, responded to this review

Dear Christa J, Thanks so much for taking the time to post your positive comments on Tripadvisor, we truly appreciate it. One of the hallmarks of the Embassy Suites brand is our complimentary hot breakfast buffet and we are pleased that you were able to enjoy that. We hope to see you again whenever your journeys bring you back to... More 

Saint Andrews, New Brunswick, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My daughter and I enjoyed a couple of nights at the Portland, Maine Embassy Suites. The staff were helpful and friendly. Our two suppers were excellent. The gentleman that prepares the omlette in the morning does a fantastic job. The evening cocktails and munchies are great too!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
EmbassyPortlandGM, Manager at Embassy Suites Hotel Portland, responded to this review

Dear Michael L., We are pleased that you decided to stay with us and enjoyed the complimentary breakfast and evening reception. We are very grateful to have Maxx, our omelet chef, as a part of our team; he is surely a guest favorite. Thanks from all of us for you positive feedback and we look forward to serving you each... More 

Newnan, Georgia
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

A great deal if you have a large family. Six of us fit comfortably for an overnight stay. And with free breakfast, the deal is even better. Very helpful staff and an indoor pool. Perfect if you need to overnight near PWM as the hotel is about a minute from the terminal.

Was this review helpful? Yes
EmbassyPortlandGM, Manager at Embassy Suites Hotel Portland, responded to this review

Dear Joe M., We are pleased that you decided to stay with us and enjoyed the complimentary breakfast, it is a great added value for the traveling family . Thanks from all of us for your positive feedback and we look forward to serving you each time your travels lead you back to the Portland area! Best Regards, Timothy Prosser... More 

middletown, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great Hotel you would be remiss not to say here ,The staff was very friendly helpful and attentive . The value was unbelievable stay here will not be regretted . You would not know that you stayed next to the airport it was so very quiet.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
EmbassyPortlandGM, Manager at Embassy Suites Hotel Portland, responded to this review

Dear Thomas, Thank you for posting your kind comments on Tripadvisor, we are delighted that you had an enjoyable stay. We are proud of all our staff and pleased that they were able to provide you with outstanding service during your stay. With a rate comparable to properties with one room, no complimentary hot breakfast and no evening reception, Embassy... More 

Chicago, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel itself is clean and the staff at check-in were very friendly. Our room was clean but the bathtub didn't drain when taking a shower which made taking a shower very unpleasant. We didn't report it since it was a one night stay. If you do the evening reception the bartender may not be the friendliest person in the... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
EmbassyPortlandGM, Manager at Embassy Suites Hotel Portland, responded to this review

Dear William J., Thank you for taking the time to post your candid comments on Tripadvisor. We are very proud of our friendly and helpful staff, so I am concerned that you did not experience that at the evening reception. I would appreciate the opportunity to follow-up with you directly, to learn more specifics about your experience and to make... More 

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