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Hilton Garden Inn Portland Downtown Waterfront

3.0 of 5 65 Commercial Street, Portland, ME 04101
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Certificate of Excellence 2014
Hilton Garden Inn Portland Downtown Waterfront
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Hilton Garden Inn Portland Downtown Waterfront
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742 reviews from our community

Traveler rating
    413
    255
    55
    12
    7
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154
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Portland Downtown Waterfront
See the most recent reviews
Bangor, United States
1 review
4 of 5 stars Reviewed July 29, 2013

We were on a trip with our friends to go to a water park near by. It rained on the first day, so our plans got delayed. Luckily, it was very conveniently located in the middle of town, so there were plenty of shops and restaurants to keep our attention for the first night. The hotel staff was very pleasant... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Thank you very much for taking the time out of your day to fill out a trip advisor review! We are pleased that you enjoyed your stay. Thank you for the kind words regarding the staff. I will be sure to share this review with them! - Kevin Walker, GM More 

London, England, United Kingdom
Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2013

We really enjoyed our stay at this hotel, all the staff were very helpful throughout our visit. The room & bathroom were very clean and well appointed. The view from the 6th floor over the harbour was beautiful, and watching the street scene was fun. The location was excellent, everything was an easy stroll away. We enjoyed using the pool... More 

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

We can't wait for you to return as well! It is great to hear you used, and enjoyed, all the services the hotel offers. - Kevin Walker, GM More 

Brookline, NH, United States
1 review
5 of 5 stars Reviewed July 26, 2013

If you want to be in the heart of the Old Port and stay in a clean, modern mid-priced hotel. This is a good one. It is steps from Fore Street which is one of the finest restaurants in Portland. It is also in the heart of the Old Port shops.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

We are glad to hear you enjoyed your stay in "the Old Port"! Thank you for taking the time out of your day to fill out a Trip Advisor review, as well. - Kevin Walker, GM More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 22, 2013

Warm and friendly folks working at this HGI. Room was clean and comfortable. It's in a prime location for the portside tourist scene and it's very easy to access the Interstate when you are ready to go. The breakfast buffet is very complete. The WiFi doesn't always work.

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Thank you very much for your kind words. I have shared your positive comments with our staff in our daily meeting and they were all very excited to see your review. I am sorry to hear that you had some troubles with our wi-fi. Please let me know when you are in town again and we can take a look... More 

Santa Monica, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

You cannot get a better location in Portland. It is right across the street from the ferry terminal. Restaurants and shops are all around the hotel. The hotel itself was quite nice. The breakfast option of having either cold or hot buffet was very useful. You paid for what kind of food you wanted.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

We're very happy that our downtown location worked so well for you. We hope to see you again soon! - Kevin Walker, GM More 

Boston, Massachusetts
Contributor
13 reviews 13 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 20, 2013

I did not choose this hotel as I was in Portland for business. I do not frequently stay at Hilton hotels but this experience has changed my mind. At the front desk, Aaron and Beau checked me in with ease, made sure that I had a great room with a view, and extended my stay when I realized that my... More 

Was this review helpful? Yes 2
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

During this busy time of year, it just makes our day to read reviews like this! Thank you so much for taking the time out of your day to write this remarkable review! - Kevin Walker, GM More 

Chicago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2013

This hotel is located in the best part of town, right where all the action is. The most important thing that I look at in a hotel is cleanleness. I do not deal well with bugs, dirt and mold. Our room was very clean. The bed linens were white instead of dark prints, which is importanr to me because it... More 

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

I will be sure to share your comments with the staff. We appreciate your business and hope to see you again soon! - Kevin Walker, GM More 

2 reviews
5 of 5 stars Reviewed July 9, 2013

Since we arrived staff was very friendly and helpful. Kudos to the valet guys, they even gave us popcorn when we left for our long drive to Boston. We had a wonderful stay while vacationing after the Memorial Weekend with our two kids. The hotel staff was friendly and accommodating. The hotel is very close to restaurants and stores. One... More 

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

We are all humbled by your kind words. We appreciate that you took your time to fill out a Trip Advisor review. We hope to see you again soon! - Kevin Walker, General Manager More 

Chicago, Illinois
Top Contributor
51 reviews 51 reviews
41 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 7, 2013

stayed here to break up the drive to Bar Harbor (coming from Stowe, VT). Location is great along the waterfront with many restaurants walkable nearby. Staff were helpful and friendly. Parking was reasonably priced for valet service at 15 bucks - and they even threw in a bag of popcorn at check out.

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Thank you for taking the time to fill out a Trip Advisor review on our hotel. We are happy to hear you enjoyed your stay. The popcorn at checkout is turning out to be a big hit this summer! - Kevin Walker, GM More 

Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 3, 2013

Perfect location in downtown Portland, comfortable rooms and great service. The front desk staff, valets and servers (restaurant and bar) were friendly and helpful. Breakfast was wonderful - great selection, excellent quality. My room was right near the elevator, but I didn't hear a thing (and I'm a light sleeper). My only complaint is that I could not figure out... More 

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Thank you for your great comments about your stay with us. We are so thankful for your business. Sorry you couldn't find the head phone jacks for the treadmills - we're happy to show you next time you are in town! - Kevin Walker, GM More 

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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101
Phone Number:
Location: United States > Maine > Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine
Hotel Style:
#2 Business Hotel in Portland
#2 Family Hotel in Portland
#3 Romantic Hotel in Portland

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