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Hilton Garden Inn Portland Downtown Waterfront

3.0 of 5 65 Commercial Street, Portland, ME 04101
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Certificate of Excellence 2014
Hilton Garden Inn Portland Downtown Waterfront
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Hilton Garden Inn Portland Downtown Waterfront
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743 reviews from our community

Traveler rating
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    55
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154
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Portland Downtown Waterfront
See the most recent reviews
Marco Island, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As the snow was falling, my husband was still in day surgery, and after road reports from my daughter in midcoast Maine, I called Hilton Garden to reserve a room for that night. I spoke with Aaron on the front desk who couldn't have been more pleasant or helpful - such a relief during a trying day. The hotel and... More 

Was this review helpful? Yes 2
Marco Island, Florida
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We found ourselves in Portland with the weather deteriorating. We had planned to drive about 45 miles to our destination, but considering the weather and travel conditions, we opted to stay in Portland. My wife called the Hilton Garden. She was pleased with the pleasant response from the desk. She made a "last minute" reservation. We drove there. Took advantage... More 

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Snakebloat, Thank you for taking the time to review your recent stay with us. We are pleased that we could be a refuge for you during the snow storm. We appreciate your feedback and look forward to seeing you again! Best regards, April Rossignol General Manager More 

Casco, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My boyfriend and I had a wonderful time shopping/dining in the Old Port and had a comfortable relaxing evening at the Hilton Garden Inn. The hotel was clean and the staff was so welcoming. Sunday morning breakfast was delicious. Check in and check out was quick and easy. We can't wait to go back.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Maureen Q, Thank you for your review! We are happy to read that you enjoyed your stay with us here in the Old Port. We appreciate your positive feedback and look forward to seeing you again the next time you travel to Downtown Portland, Maine. Best regards, April Rossignol General Manager More 

Providence, Rhode Island
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for a romantic weekend. It was the perfect spot to walk to all the shops and restaurants Portland has to offer like the must eat Duckfat. Plus it is located right across the street from the waterfront so we had a great view as well. The room was well appointed and very clean with... More 

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Jackie C, Thank you for taking the time to post a review about your recent stay with us online. We are pleased and gratified to read that you and your husband enjoyed our convenient location, clean rooms and friendly staff. We appreciate the recommendation and hope to see you again soon. Best regards, April Rossignol General Manager More 

Nashua, New Hampshire
Contributor
15 reviews 15 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here in November to celebrate a good friends Birthday. The four of us shared a room and were all very pleased. The rooms are nicely appointed, including a nice little "bar" area.... fridge, Keurig, and place for us to put our snacks and drinks. Beds were plenty big and very comfy. Front dest staff were welcoming and very... More 

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Urban68, Thank you for the glowing review that you posted on line. We are so pleased that you chose out hotel as the place to enjoy a girls weekend away. We are happy to read you enjoyed your over all stay and we appreciate the recommendation. Best regards, April Rossignol General Manager More 

Brentwood, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

Hotel has great location and nice facilities. Rooms were clean. Staff was friendly and helpful. Only complaints were restaurant was understaffed for breakfast Saturday morning. Two waitresses had to tend to customers, clear tables and wash dishes. Food was decent, but a little pricey. Probably because it was one price no matter how much you ate. Other complaint was we... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Brian L, Thank you for taking the time to write a review of your recent stay with us. While I am pleased to read that you enjoyed our facilities and location, I certainly regret reading about the issues you experienced in our restaurant, and I apologize for the inconveniences. I can assure you that this is not typical and... More 

Chicopee, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed here for the week of Thanksgiving. I enjoyed the fact that I was able to bring my dog. The other dogs in the hotel were well behaved. My room was nice but I paid for a room with a view of the ocean and I did not have a view since I was only on the third floor.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Elizabeth A, Thank you for taking the time to write a review about your recent stay with us here. We are pleased to read that you were with us for an extended period and could bring your dog with you. We do have specific pet friendly rooms with a decent view, and that would be why we wouldn't be... More 

Stow, Massachusetts
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great Hotel. I have been to Portland many times but this was the first time I stayed at the Hilton Garden Inn. Usually when I stay in Portland I stay at the Residence Inn down the street. Both Hotels are comparable in amenities and price, but Hilton Garden Inn is just so much closer to all the Restaurants and bars... More 

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Brian N, Thank you for staying with us! We are thrilled to read that we exceeded your expectations and have now become your first choice in Downtown Portland, Maine. Our location is most convenient and our amenities make us an easy choice for over all value. If you haven't done so already, make sure you sign up for our... More 

Amarillo, Tx
Contributor
19 reviews 19 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked this based on other reviews, and it wasn't a mistake. Location is as good as it gets in Portland, easy to walk everywhere in downtown area. The hotel is in excellent condition, we had a water view room and also enjoyed just watching activity on main street and in the harbor. Rooms were spacious and well appointed and very... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear txoutdoor, Thank you for the glowing review of your recent stay with us here at the Hilton Garden Inn in Downtown Portland! We are pleased and gratified to read that you found us helpful, clean and professional. We look forward to welcoming you back soon! Best regards, April Rossignol General Manager More 

Fishkill, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great hotel with a nice view of Casco Bay in Portland, ME. Lots of shopping and great restaurants within walking distance. Bring your bathing suits for the nice indoor pool and spa. Very kid friendly. Will definitely stay again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Lisa S, Thank you for taking the time to write a review about your recent stay with us here. We are so pleased to read that you enjoyed our location and amenities. We appreciate the recommendation and look forward to seeing you again. Best regards, April Rossignol General Manager More 

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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101
Phone Number:
Location: United States > Maine > Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine
Hotel Style:
#2 Family Hotel in Portland
#2 Business Hotel in Portland
#3 Romantic Hotel in Portland

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