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Hilton Garden Inn Portland Downtown Waterfront

3.0 of 5 65 Commercial Street, Portland, ME 04101
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Certificate of Excellence 2014
Hilton Garden Inn Portland Downtown Waterfront
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Hilton Garden Inn Portland Downtown Waterfront
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775 reviews from our community

Traveler rating
    435
    263
    56
    12
    9
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162
351
24
101
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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bradley, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Our niece was getting married and I had to bring my elderly parents with us to the wedding. The best was having valet parking and elevators close to the entrance and being able to eat a wonderful breakfast in the hotel. We loved everything and could stay close to the wedding party.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Lowell, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Price significantly higher on season but if you can wait until off season for the lower rates is well worth the wait. Beautiful hotel, clean comfy and great location. We definitely plan on a return visit in the fall.

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

They really do make it feel like family. And Sloan is gold! No matter the weather, the place is always clean, cozy and everyone is so attentive. Live music and an always amazing atmosphere and food are a good not your typical chain staple.

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear roberta_alba, Thank you so much for your glowing review. Thank you especially for mentioning Sloan by name. She is such an asset here, and really goes above and beyond every night she works. We are glad you found us clean, cozy and attentive...that is always our goal! Best regards, April Rossignol General Manager More 

Acton MA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Traveled to Portland to watch the Million Dollar Quartet perform at the Merrill Auditorium. Stayed at the HGI for two nights. All expectations were met. The front desk staff made us feel welcome and took the time to provide us with answers throughout our stay. As a Hilton Honors member, we were able to choose our room on-line prior to... More 

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear OBXVisitor, Thank you for posting a review of us online! We are pleased and gratified to learn that you enjoyed your overall stay with us. Despite the weather, it seems you were still able to enjoy your visit to Portland. We appreciate your recommendation and look forward to seeing you again. Best regards, April Rossignol General Manager More 

Portland, Maine
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

It all started when I came to check in at 3:30 pm on 2/21. It was the weekend of my birthday, and I had booked a reservation through hotels.com for myself and 4 friends. When I arrived, the hotel did not have my reservation, and it was discovered that my reservation was booked for the wrong date. I place no... More 

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New Hampshire, United States
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel has valet parking when you arrive. What they don't tell you is that there is a cost of $15 per day, which was fine for us as we had gift cards but for someone who is budgeting their trip, keep this in mind! The lobby was very clean and open, there is a business area with computers to... More 

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Abbie C, Thank you for your detailed review of your recent stay with us. While we appreciate that you enjoyed your overall stay, we do apologize for some of the smaller issues you had. Thank you for you bringing them to our attention. This really gives us a chance to continuously improve. we hope to see you again. Best... More 

1 review
1 of 5 stars Reviewed 1 week ago

We got this non-refundable room via TripAdvisor. A blizzard and accompanying travel ban prevented us from using our reservation. Given the circumstances, we hoped we could get a credit for another reservation at this hotel or another Hilton property. Boy, were we wrong! The hotel staff was non-responsive. TripAdvisor referred us back to the hotel. I left a message for... More 

Review collected in partnership with Hilton Garden Inn

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Windham NH, United States
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at the Portland Hilton before. It is always clean, friendly and convenient to the Old Port district. Your car is picked up and placed in a garage upon entry. The desk is steps away. Always very pleasant and the exact room I requested was ready on my arrival. Its was a blizzard over the weekend and we... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Bill C, Thank you for your glowing review and recommendation of us here on the Waterfront! We are so pleased to learn that we exceeded your expectations during your most recent visit! We look forward to seeing you again. Best regards, April Rossignol General Manager More 

BROOKLYN, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A great place to stay, waterfront views, pet friendly, kid friendly. Walking distance to Fore Street Restaurant and waterfront. Good breakfast too. A terrific stopover on the way north (for skiing or hunting or Acadia).

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Martin S, Thank you for taking the time to leave a review of your recent stay with us online. We are so pleased you were able to enjoy a pet friendly room with your family at our convenient location. Thank you for the recommendation. We look forward to seeing you again. Best regards, April Rossignol General Manager More 

Montpelier, Vermont
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Always a treat to visit Portland however , My last two trips (one back in April 2014 and just recently February 2015) were made extra special by my stay at the Hilton Garden Inn. From the friendly and caring service of the front desk staff to the personable and helpful bartender, Sloan, I rate my experience top notch and will... More 

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Deanna L, Thank you for posting such a wonderful review of us online! We are so thrilled to know that you enjoyed your stay and will return to visit us again! Sloan is such a fun bartender and really brings the lounge to life. Thank you for mentioning her by name. Best regards, April Rossignol General Manager More 

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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101
Phone Number:
Location: United States > Maine > Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine
Hotel Style:
#1 Family Hotel in Portland
#2 Business Hotel in Portland
#4 Romantic Hotel in Portland

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