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All 18 Portland hotels

Hilton Garden Inn Portland Downtown Waterfront

3.0 of 5 Hotel   |   65 Commercial Street, Portland, ME 04101
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Ranked #3 of 18 Hotels in Portland
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Senior_reviewer Cleveland, Ohio
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667 reviews from our community

Traveler rating
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    53
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
Cleveland, Ohio
Top Contributor
143 reviews 143 reviews
38 hotel reviews
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at the Hilton GI in early September 2014 for two nights in a waterfront view room. The view was in fact fantastic, the location was really good and the service and was excellent. The "concierge" service was provided by front desk staff who are young and relatively inexperienced. They had a bit of tough time explaining walking directions... More

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HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Senior_reviewer, Thank you for providing feedback in regards to your recent stay with us. We are pleased to read that you will stay with us again when you are in Portland, Maine. Our location can not be beat. We work hard as a team everyday to continuously improve our service and skills. I am confident that we will exceed... More

Bluffton, SC
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was not our first stay at this establishment. We were drawn back by the overall comfort and location in downtown Portland, and the proximity to one of our all-time favorite restaurants, "J's." The hotel is clean, quiet and located at the waterfront as well as within walking distance to downtown center. The bartender was friendly as was the entire... More

Review collected in partnership with Hilton Garden Inn

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HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Bob A, Thank you for taking the time to post a detailed review of your stay with us online. We are so happy to read that we are your "go to" hotel when you visit Portland, Maine. We look forward to seeing you on your next trip. Best regards, April Rossignol General Manager More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

Located down by the harbour and walking distance from a lot of the shops and restaurants. When arrived to the front desk, we asked about what was a good restaurant to visit. She was very helpful and even called a few restaurants for us to see what the wait was like. The rooms were nice and clean and the beds... More

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HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Richard K, Thank you kindly for posting a review of us on TripAdvisor. We are pleased and gratified to read that you enjoyed your stay and found our staff friendly and helpful. We look forward to seeing you again. Best regards, April Rossignol General Manager More

Northbrook, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Visited Portland, ME for leisure. Hilton Garden is all you could want from a hotel. Safe, clean, quiet, excellent service. Nice room amenities. Location was perfect for exploring this town on foot. Highly recommended.

Review collected in partnership with Hilton Garden Inn

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HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Fred K, Thank you for your glowing review! We are so happy to read that you found us clean, safe and comfortable. We are are pleased to know that your expectations were exceeded, and we appreciate your recommendation. Please come and see us again the next time you are visiting Portland, Maine! Best regards, April Rossignol General Manager More

Reading, Pa, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Too expensive. Breakfast is not included. Nothing special about it. No fan in the bathroom. Had to leave the door open to take a shower. Location was perfect. Portland is a beautiful City. Great places to eat.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Eric E, Thank you for your candid feedback. While we regret to read that you were underwhelmed during your recent stay, we are always looking for ways to continuously improve and add value to our guests experience. Please do not hesitate to reach out to me directly at April.Rossignol@hilton.com for further assistance. Best regards, April Rossignol General Manager More

Chicago
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in a great location with a great view of the harbor. Walking distance from many great restaurants and shopping. Which is important because you really don't want to drive in that area. (and I am from Chicago) A little pricey but you would expect that from any hotel located in a downtown area.

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HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Mary R, Thank you for taking the time to write about your recent stay with us here at the Hilton Garden Inn, Downtown Waterfront! We are pleased and gratified to read that you enjoyed your overall stay. We certainly hope to see you again the next time you travel to Portland, Maine! Best regards, April Rossignol General Manager More

Suffolk, Virginia
Top Contributor
78 reviews 78 reviews
41 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I recently spent a couple of nights at this fine property after getting of a cruise. To give you some idea of how close it is to the cruise terminal the captain took us over from the ship to the hotel in a golf cart! We were so fortunate to have a large corner suite on the... More

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HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear tombob7, Thank you for taking the time to write about us on TripAdvisor! We are pleased to read that you enjoyed one of our spacious corner suite overlooking the Harbor. Our location is most convenient and comfortable. We have recently increased our bandwidth and as a result have faster internet service, so hopefully you can enjoy that as well... More

Syracuse, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

LOVED our stay - beautiful spacious rooms with every detail carefully finely noted. I got an incredibly competitive rate for the night during one ofthe popular tourist weekend and had no hidden fees or charges. The moment you walk through the door they treat you like the finest guest theyve been expecting. When i booked the room i wrote in... More

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HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear charliehorse1989, Thank you kindly for your glowing review. We value your patronage and are so pleased to know that we exceeded your expectations. We hope that you can stay with us again and enjoy some more time in Portland, Maine. Best regards, April Rossignol General Manager More

Maine
Top Contributor
88 reviews 88 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago

For nearly $300 per night, one would expect more than stained carpets, dirty elevators, hair on sheets and toilet paper rolls that are impossible to reach. The hotel has a great location right on Portland's waterfront, but the view from our room was of dumpsters and an alley. We should have gotten a hint when we saw people asleep in... More

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights over Labor Day weekend. Room was very comfortable, clean and had a good view of the harbor. You can't beat the location either. We had looked at a few other hotel possibilities but once we got there and walked around and saw the other hotels we all agreed that we were at the best... More

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear TripAdvisor User, Thank you for taking the time to provide feedback in regards to your recent stay with us. We are happy to note that you enjoyed our clean rooms and convenient location. We hope to see you again the next time you travel to Downtown Portland, Maine. Best regards, April Rossignol General Manager More

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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101
Phone Number:
Location: United States > Maine > Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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