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All 18 Portland hotels

Hilton Garden Inn Portland Downtown Waterfront

3.0 of 5 Hotel   |   65 Commercial Street, Portland, ME 04101
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91%
Ranked #2 of 18 hotels in Portland
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Dan S
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641 people have reviewed this hotel

Traveler rating
    354
    223
    50
    8
    6
See reviews for
135
287
17
86
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My husband and I were visiting Portland for the first time and found we chose the perfect place to stay! The view was so picturesque. The service was outstanding. Rooms were very clean. I would have changed our rooms artwork but it was not a deal breaker. My favorite thing was the salt water pool. So nice not to be... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Dan S, Thank you so much for providing a detailed review of your stay. We are pleased and gratified to learn that we exceeded your expectations on many levels. We hope that you can join us again and enjoy the new art work that we have coming. Thank you for your loyalty. Best regards, April Rossignol More

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 1 week ago

My wife and I and our three kids spent two nights here this week. Beau and the staff couldn't have been more responsive. The concierge, valet crew, restaurant staff were all friendly and accommodating. The room was comfortable, even for five, and had a great view. They were very kid friendly, too. This is my first review on TA, and... More

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Tongour, Thank you for taking the time to join TripAdvisor and share your feedback with others. What a pleasure it is to read that we exceeded your expectations during your stay. Beau and the rest of the team appreciate your kind words. We look forward to seeing you again! Best regards, April Rossignol General Manager More

Alsip, Illinois, United States
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I went to Maine for the first time and stayed at the Hilton Garden Inn. The room was very nice and the view was amazing. The staff was very friendly and helpful. I can't wait to go back and when we do, we will definitely stay at the Hilton.

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear blckhawk9, Thank you kindly for posting a review about us on line. We are pleased to read that you found us in good working order and that you enjoyed your stay. We appreciate your loyalty and look forward to seeing you again soon. Best regards, April Rossignol General Manager More

Baltimore, Maryland
Top Contributor
73 reviews 73 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in a room with king size bed and requested a water view. It was nice and in great shape for being a few years old. We could walk to the Old Port and local restaurants. I had a nice view of the water and shops/restaurants along the water. The bed was comfortable and I love that the Hilton... More

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear canddlove, Thank you for the detailed review of your recent stay with us here at the Hilton Garden Inn, Downtown Waterfront in Portland, Maine. We are pleased and gratified that you enjoyed your stay with us and look forward to seeing you again. Best regards, April Rossignol General Manager More

Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

Booked two rooms at this hotel. It was pouring on the day we were supposed to arrive. They very nicely changed our reservations for the next day. Check in was fast and friendly. The concierge was helpful, and the rooms were clean and ready. Tea, coffee, and hot chocolate are available all day in the lobby. Our stay, although short,... More

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Lorwin, Thank you kindly for posting a review of us on line. We are pleased that you found us friendly and clean, and appreciate your recommendation. We look forward to seeing you again. Best regards, April Rossignol General Manager More

Bar Harbor, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Very nice accommodations and friendly, helpful staff. Room was quiet, clean and comfortable, and hotel is located in the Old Port area of downtown Portland. Lots of restaurants, and shops in the area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Linda S, Thank you for the review of your recent stay with us here at the Hilton Garden Inn, Downtown Waterfront. We are pleased to read that you found us comfortable and convenient. We appreciate the recommendation and look forward to seeing you the next time you travel to Portland, Maine. Best regards, April Rossignol General Manager More

Senior Contributor
22 reviews 22 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Whenever I travel I usually try and stay at a Hilton property and this one was terrific. Room was very nice. First night we discovered the AC was not working. Staff tried to problem solve the issue but were unable to correct the problem. On duty night staff brought up two fans which was helpful but the fans were noisy.... More

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear LauraS1125, Thank you for the honest review of your recent stay with us. While we regret the issues you had with your air conditioner, we are pleased to note that Beau and the team were able to get things fixed in a timely manner and make it right. We appreciate the accolades. We appreciate your loyalty and look forward... More

Glendale, California
Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel was very nice.... Room was great... Dinner was good.... Air Conditioning in restaurant was a little too strong... Very convenient for walking in the shopping district. Service was great. Highly recommended.

Was this review helpful? Yes
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Jim H, Thank you for posting a review of us on line. We appreciate the feedback, and hope that you can join us again soon, we are launching our new dinner menu later this month. Best regards, April Rossignol General Manager More

Philadelphia
Top Contributor
58 reviews 58 reviews
41 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Unique location across from the port facilities - ferries and cruises. Only the usual seaside noise and smell however. Restaurants and shopping just out the front door. Valet parking - efficient. Friendly informed staff. Rooms large but standard. Not really worth the price but I am here anyway.

Was this review helpful? Yes 1
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear 2millionandcountin, Thank you for your candid review of your recent stay with us here at the Hilton Garden Inn, Downtown Waterfront in Portland, Maine. You are correct, our location and build is certainly unique for a Hilton Garden Inn, being directly across from a working harbor. It does bring many enjoyable conveniences with it, and I am pleased to... More

San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Since when do you pay $350+ per night and not get your room cleaned, have your room key changed without notice, and had no shuttle available from and to the airport? Wow. The location is great, the staff is nice, and the facility is good enough, but wow, really? Especially if you pay luxury prices, you should expect these basic... More

Was this review helpful? Yes 2
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review

Dear Sputnik100, Thank you for reaching out to us during your stay so we were able to correct the issues that you faced. I apologize for the troubles you had. Please don't hesitate to reach out to me directly at April.Rossignol@hilton.com for future reservation inquiries. We would love to be able to have you back, as I am certain your... More

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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101
Phone Number:
Location: United States > Maine > Portland
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

119 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Family Hotel in Portland #2 Romantic Hotel in Portland #3 Business Hotel in Portland
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
Number of rooms
120

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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