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Hilton Garden Inn Portland Airport

3.0 of 5
145 Jetport Boulevard, Portland, ME 04102
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Hilton Garden Inn Portland Airport
Ranked #9 of 16 hotels in Portland
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135 reviews from our community

    Trip type
Traveler rating
    47
    47
    27
    10
    4
Date Rating
Meriden, Connecticut
1 review
1 of 5 stars Reviewed May 21, 2013 NEW

thet front desk staff was lazy and slow-check-in time at the desk was 20 mins.!! The rooms are a mess -peeling paint in the bathroom-burned out light bulbs in the room-the room and hallways smelled like mold or wet dog-front desk staff was slow and un trained -very un courtesy-the room was put together very fast and dusty-their housekeeping staff... More

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Jhackett, General Manager at Hilton Garden Inn Portland Airport, responded to this review
May 23, 2013

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and sincerely apologize for the unacceptable condition in which you found your room. We strive to make every guests' experience a positive one and we regret this was not your impression. We will use your comments as part... More

Phoenix, Arizona
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 20, 2013 NEW

I was pleasantly surprised at how comfortable the hotel was, given that it is almost literally at the airport. I arrived about midnight and called the hotel for the free 24-hour shuttle. It was there in less than 5 minutes. I realized the hotel was basically within walking distance of the airport. I was concerned about noise, but there was... More

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Jhackett, General Manager at Hilton Garden Inn Portland Airport, responded to this review
May 23, 2013

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your input on our hotel and are glad that you enjoyed your stay and were please with the servie we offer! Thank you and we look forward to your return! Warm Regards, James Hackett More

Tucson, United States
1 review
4 of 5 stars Reviewed May 16, 2013

Great if you want to stay at the airport. Heard only one plane fly overhead. Stayed here a few times for business and pleasure. Clean rooms, staff very helpful and accomadating. Nice indoor pool and fitness center, and lobby with fireplace great place to relax and have a drink.

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Review collected in partnership with Hilton Garden Inn

Jhackett, General Manager at Hilton Garden Inn Portland Airport, responded to this review
May 23, 2013

Thank you for your awesome review from your recent stay with us. I'm pleased to see that the hotel team was attentive to your needs and glad that you enjoyed our amenities on property. I look forward to welcoming you back when you return to the Portland area! James Hackett More

Fred454
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 12, 2013

Enjoyable business stay in this hotel Friendly helpful staff. Grabed a quick dinner at arrival 9 pm Food was good and choices good. Room was very clean and large Easy location off and on the highway I would certainly recommend and stay again

Was this review helpful? Yes 1
Jhackett, General Manager at Hilton Garden Inn Portland Airport, responded to this review
May 23, 2013

Thank you for your awesome review from your recent stay with us via tripadvisor. I’m glad that you enjoyed our restaurant on property and very happy that you recommend to stay with us. I look forward to welcoming you back when you return to the Portland area! James Hackett More

Portland, Maine
Top Contributor
267 reviews 267 reviews
17 hotel reviews
Reviews in 74 cities Reviews in 74 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed May 10, 2013

This modest midscale hotel on Jetport Boulevard was literally within walking distance of the airport, but we chose to use the free shuttle just the same. Front desk service was pleasant and business-like and did its best to accommodate our desire for a cozy and quiet room. The room we got did overlook the parking lot and the airport; yet,... More

Was this review helpful? Yes 1
See 27 more reviews by mainemountainbear for Portland
Jhackett, General Manager at Hilton Garden Inn Portland Airport, responded to this review
May 23, 2013

Thank you so much for your glowing review of our hotel! I appreciate all of the aspects that you pointed out on this review! I am glad to hear that every aspect of your stay was enjoyable and that you will return to stay with us again! We look forward to giving you a superb experience again when you return!... More

Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 5, 2013 via mobile

I can look out my window and see the airport so can't get much closer. Room us nice clean bed is good and staff was good. I ate dinner here and it was better than expected. Only downside was not enough channels on TV.

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Jhackett, General Manager at Hilton Garden Inn Portland Airport, responded to this review
May 23, 2013

Thank you so much for your wonderful review from your recent stay with us. I'm pleased to hear you had a great experience with our amenities minus the TV channel selection. We will use your comments as part of our ongoing solicitation to improve our amenities offered. and I hope we will see you again the next time you travel... More

Wells, Maine
Top Contributor
57 reviews 57 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 30, 2013

Conveniently located three minutes from the airport. The rooms are spotless, and the staff is friendly and efficient. The restaurant is good, however a bit slow. We were a bit disappointed there was no where to leave our car as they are billed as having long term parking for guests. What they don't tell you is the fact that there... More

Was this review helpful? Yes
Jhackett, General Manager at Hilton Garden Inn Portland Airport, responded to this review
May 23, 2013

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest review and sincerely apologize for the parking situation. Please definitely give us a call on your return trip so we can ensure that the parking is available for you to use. You can contact me direct at 207-347-5651 if... More

Portland, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

I have stayed here numerous times and have always found that it is consistently welcoming, clean and comfortable. I also use the park and stay plan. It is great to have a Hilton Garden Inn on the airport grounds. The staff is always nice and helpful. I also used the business center and was very satisfied with that experience.

Was this review helpful? Yes 1

Review collected in partnership with Hilton Garden Inn

Jhackett, General Manager at Hilton Garden Inn Portland Airport, responded to this review
May 23, 2013

Thank you very much for your 5 star review! I am so pleased to see that you enjoyed every aspect of your stay! It is much appreciated and we love to hear feedback! You’ll be happy to know we even upgraded our business center again so it is even more efficient! We look forward to having you again as a... More

Latham, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 13, 2013

Very convenient location, and short driving distance to Old Port area. The area near the hotel has several restaurants and near shopping mall and business needs at staples less then a mile away. Staff and hotel management were excellent!

Was this review helpful? Yes 1
Oromocto, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 10, 2013

I was disappointed staying at a Hilton hotel considering its past reviews. Parking here was at a premium and hard to find if you arrive late as a lot of it is for fly and go, then over winter with all the snow piled up many had to park in the fire lane overnight! Another problem was the breakfast buffet,... More

Was this review helpful? Yes 2
Jhackett, General Manager at Hilton Garden Inn Portland Airport, responded to this review
May 23, 2013

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our breakfast selection and apologize for the issue you encountered with parking. We will use your comments as we constantly look for ways to improve our guests experience and we hope you will return to stay with... More

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Additional Information about Hilton Garden Inn Portland Airport

Also Known As:
Hilton Garden Inn Portland Airport Hotel Portland
Hilton Garden Inn Portland Airport Hotel
Hilton Garden Inn Portland
Hilton Portland
Portland Hilton Garden Inn
Portland Hilton
Hilton Garden Inn Portland Airport Maine
Address: 145 Jetport Boulevard, Portland, ME 04102
Phone Number:
Region: United States > Maine > Portland
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 hotels in Portland
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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Hilton Garden Inn Portland Airport
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