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All 17 Portland hotels

Hilton Garden Inn Portland Airport

3.0 of 5 Hotel   |   145 Jetport Boulevard, Portland, ME 04102
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Ranked #8 of 17 hotels in Portland
Certificate of Excellence 2013
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217 people have reviewed this hotel

Traveler rating
    81
    67
    46
    17
    6
See reviews for
42
59
22
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Wake Forest, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

Would recommend you choose another hotel. While the place is nice, it's difficult to sleep when the fire alarm malfunctions all night long. Construction in the new wing of the hotel apparently caused the malfunction,. Hotel staff didn't even acknowledge the issue upon check out.

Review collected in partnership with Hilton Garden Inn

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Warwick, Rhode Island
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

On the second night of my family's stay the hotel apparently had some water pressure issues. (At least one other tenant had their toilet overflow.) We were woken in the early a.m. with pounding on our door only to put our feet down in a couple inches of cold water. With belongings saturated, we were rushed to another room. Later... More

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Belfast, Maine
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed regularly at this hotel primarily because of it's affordable cleanliness, good service, in room amenities and relatively firm beds. I have a spinal condition and unfortunately, the bed I had this time was too soft to tolerate for my 3 night stay. I slept terribly till I moved to the floor using the pad on the mattress.... More

Review collected in partnership with Hilton Garden Inn

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Roseburg, Oregon
Contributor
15 reviews 15 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I was traveling on business and made the reservation for park & fly. Somehow the reservation got dumped and the desk clerk made a big deal about leaving my car for two days. We have often stayed at Hilton properties but only had sliver status. She indicated that silver is "nothing". I felt belittled and resented the attitude. The room... More

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Shannon M, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for taking the time to write about your recent stay with us and I am sorry your were less than satisfied with the service you received. I am disapointed to hear that you had difficulty with your reservation and felt our staff did not treat you with our usual hospitality. I would like to hear more about your... More

Manchester Township, New Jersey
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

There is a lot of construction going on which wasn't the problem. It is understood that the hotel is upgrading. Honestly it was fine and not too troublesome. However on Monday morning the construction workers entered my room 7 am while I was still sleeping! That's not a fun way to wake up. I got up and locked the door... More

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Shannon M, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I sincerely apologize for the problem you experienced during your stay, it appears there was some miscommunication with the construction team. I will certainly follow up with our front desk team so that we are better prepared to handle these guest service opportunities in the future. I hope you will consider staying with us again in the future so that... More

Maine, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We've stayed at the Hilton Garden Inn twice in order to make a dawn flight from Portland, Maine. The hotel's airport location is ideal, the shuttle drivers are prompt, and, for a fee, we can leave our car at the hotel's parking lot while we're away. Rooms are clean and comfortable.

Review collected in partnership with Hilton Garden Inn

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Shannon M, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I am so happy you enjoyed your recent stay and that our location makes traveling out of the jetport easy and convenient. Our renovations will be completed in May and you can enjoy, completely renovated guest rooms, a new restaurant and full service bar. More

Bath Maine
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 1, 2014

We recommend the Hilton Garden Inn for a stay before taking off on an early plane at the Portland Airport. Nice bed lets you sleep an extra hour before going to the airport. The staff is very welcoming and the rooms are clean and comfortable.

Review collected in partnership with Hilton Garden Inn

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Shannon M, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Nothing makes traveling better than getting a good night's rest and I am happy you took advatnage of our location near the airport and started your trip off right! Thank you for sharing your comments. More

Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 24, 2014

Stayed here last week - no fun. Between the lobby renovations that require you to find the side door entrance (good luck) and the drag your suitcase from the back parking area around to the front over parking lot ice and snow mountains, well, hope you don't get here when you're tired. Breakfast is served at 6am. Nope, not really.... More

Was this review helpful? Yes 1
Shannon M, General Manager at Hilton Garden Inn Portland Airport, responded to this review

Thank you for taking the time to write and let us know about your recent stay here. We are improving the property and although we do our best to minimize the impact I am sorry you were inconvenienced. Parking has been a challenge with all of the snow this season but we are nearing the end of our project and... More

Madison, Wisconsin
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 20, 2014 via mobile

I am in town for a funeral.My phone charger broke. They searched and searched and found one to fit my phone. They drove me to the phone store to buy a new one. Their kindness knows no boundaries. They went out of their way to help me. The hotel is under a large renovation and they did not skip a... More

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Shannon M, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I so enjoy hearing stories like yours and fortunately I hear them often! Our talented staff prides themselves in going beyond the call of duty to assist and make every guest's experience a positive one. We are glad you got to enjoy that service first hand. Our renovation project is nearing the end and we will feature a brand new... More

vancouver, wa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

Decided at the last minute to surprise my hubby with a local get away for Valentine's. The parking was not that good but that was the only down side of our stay. Wow! We both LOVED this Hilton Garden Inn. From the moment we walked in the front door we felt as if we had left all the cares of... More

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Shannon M, General Manager at Hilton Garden Inn Portland Airport, responded to this review

I am so glad that you enjoyed your Valentine getaway here at the Hilton Garden Inn. We will be completing our improvment project in the next few weeks and hope you can come enjoy it again. Our restaurant will feature a brand new menu and our newly renovated bar will be open as well. More

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Additional Information about Hilton Garden Inn Portland Airport

Also Known As:
Hilton Garden Inn Portland Airport Hotel
Hilton Garden Inn Portland Airport Hotel Portland
Hilton Garden Inn Portland
Hilton Portland
Portland Hilton Garden Inn
Portland Hilton
Hilton Garden Inn Portland Airport Maine
Address: 145 Jetport Boulevard, Portland, ME 04102
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Portland
#10 Family Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland Airport 3*
Reservation Options:
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