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Residence Inn Portland Downtown / Waterfront Hotel

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145 Fore Street, Portland, ME 04101
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Residence Inn Portland Downtown / Waterfront Hotel
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Residence Inn Portland Downtown / Waterfront Hotel
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637 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Verona, Maine, United States
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Love the rooms. We showed up early because check in is 4pm, which I think is kind of late but they were awesome about it and got us in a room right away. The breakfast that is included was great. The bar is kind of expensive but we liked our drinks and the service. **UPDATE: We have gone numerous times... More 

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Keene, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We really enjoyed the location, ability to bring home snacks and left overs with the kitchen. Although it is the furthest hotel from "downtown" in the downtown area, the walk was easy to all restaurants and shops. Going back this May!

Was this review helpful? Yes
Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Every time I make a reservation I put in notes requesting high floor, away from elevator, ice machine, vending, etc. Upon check-in, it was obvious that whomever assigns the rooms did not read them. The girl pushed a room on me facing the street, and I knew better. She said that it's an upgraded room, and my response was that... More 

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Dorothy I, Front Office Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Thank you for your feedback as it only strengthens the abilities of our staff moving forward. I want to sincerely apologize for your whole check-in experience. I have shared your comments with the team and rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. We hope that you will allow... More 

New York City, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were there during Christmas eve and must admit, the staff made it very homely for us! It has a great downtown vibe, and it still doesnt feel as cluttered. The breakfast spread is great, and so is the daily service!

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Jacksonville, FL
Top Contributor
179 reviews 179 reviews
20 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My son is 13 and as you can imagine he is pretty picky! When we opened the door to our room he fell in LOVE! The room was very large and the bathroom as very comfortable too. We had a small living room area and a small kitchen area. We were on the first floor which I really liked. The... More 

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Dorothy I, Front Office Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Thank you for your review. I humbly apologize for the troubles you had with the pullout sofa. Your comments will be shared with our management and we are currently improving our housekeeping inspections to ensure total accuracy for in-room cleanliness and amenities. While these concerns you have raised are admittedly harsh, I appreciate very much that you were still able... More 

Portsmouth, New Hampshire
Contributor
18 reviews 18 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room itself was beautiful and comfortable but we had asked for a single king sized bed and received a queen. The only other negative thing about the room was the shower which had a cheap adjustable shower head that only pointed straight down making taking a shower with out holding it over your head next to impossible.

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sarah d, Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

I'm sorry that you experienced this. It seems that we may have checked you in to our handicapped accessible room. We have king beds in all of our rooms, and our shower heads are pretty sturdy, except in that room. I'm terribly sorry for the inconvenience. I'm glad to hear that you found that rest of the room was pleasant.... More 

Contributor
20 reviews 20 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Let me start out by saying that the hotel is very clean and desk clerks very helpful. The rooms are very clean, but very noisy. The room next to us was like having them in our room. So disappointing. We were woken up a lot by people talking. Will probably not go back to this hotel and we have stayed... More 

Was this review helpful? Yes 1
Dorothy I, Front Office Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Thank you for your feedback. We are very glad that you find the cleanliness of our facility up to your standards. I would like to take this time to apologize for the noise disturbance from other rooms. We are taking steps to help ensure problems of this nature do not occur in the future. More 

Presque Isle, Maine
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2015

We came to Portland for a concert with another couple and rented the 2 bedroom suite. The suite was cheaper than renting 2 rooms and it was pretty good size. Very nice kitchen, living room, and 2 bathrooms. The beds were amazing and the feather pillows were perfect as well. Very nice clean facility. Very good full breakfast, fast WiFi,... More 

Was this review helpful? Yes 1
Dorothy I, Front Office Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Thank you for sharing your experience. we are very delighted that you chose our facility to exceed your expectations. I am glad that you enjoyed the room and our full breakfast. We hope you get to enjoy our evening social next time you stay with us again. The evening social is on Monday, Tuesday and Wednesday. We look forward to... More 

Fairhaven, Massachusetts
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 17, 2015

I sent an email as soon as I returned about my complaint and never received a response but see the manager has responded on here trip advisor for me to contact them. Well I did contact them..and to add insult to injury.. they have now charged me a second time for my stay. I booked through an expedia and they... More 

Was this review helpful? Yes
Dorothy I, Front Office Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. Please accept our sincere apology for the inconvenience you may have experienceed. Please reach out to me to further discuss this issue with you. More 

Biddeford, Maine
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 16, 2015

I would like to start out on a positive note. The hotel was clean and well kept and the rooms were spacious and clean. The property itself is wonderful. However, the service not so much. We checked into our hotel room early and found the room absolutely freezing. We turned up the heat and unpacked still finding no change in... More 

Was this review helpful? Yes 1
Dorothy I, Front Office Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Thank you for your feedback. we have unfortunately fallen short of our goal during your stay and please accept our sincere apology. We have shared your feedback with all the staff to ensure that such service issues are corrected moving forward. Please reach out to me to further discuss this issue with you. Again I humbly apologize for the inconvenience More 

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