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Residence Inn Portland Downtown / Waterfront Hotel

3.0 of 5 145 Fore Street, Portland, ME 04101
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Residence Inn Portland Downtown / Waterfront Hotel
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Residence Inn Portland Downtown / Waterfront Hotel
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631 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
20 reviews 20 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Let me start out by saying that the hotel is very clean and desk clerks very helpful. The rooms are very clean, but very noisy. The room next to us was like having them in our room. So disappointing. We were woken up a lot by people talking. Will probably not go back to this hotel and we have stayed... More 

Was this review helpful? Yes 1
Dorothy I, Front Office Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Thank you for your feedback. We are very glad that you find the cleanliness of our facility up to your standards. I would like to take this time to apologize for the noise disturbance from other rooms. We are taking steps to help ensure problems of this nature do not occur in the future. More 

Presque Isle, Maine
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We came to Portland for a concert with another couple and rented the 2 bedroom suite. The suite was cheaper than renting 2 rooms and it was pretty good size. Very nice kitchen, living room, and 2 bathrooms. The beds were amazing and the feather pillows were perfect as well. Very nice clean facility. Very good full breakfast, fast WiFi,... More 

Was this review helpful? Yes 1
Dorothy I, Front Office Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Thank you for sharing your experience. we are very delighted that you chose our facility to exceed your expectations. I am glad that you enjoyed the room and our full breakfast. We hope you get to enjoy our evening social next time you stay with us again. The evening social is on Monday, Tuesday and Wednesday. We look forward to... More 

Fairhaven, Massachusetts
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

I sent an email as soon as I returned about my complaint and never received a response but see the manager has responded on here trip advisor for me to contact them. Well I did contact them..and to add insult to injury.. they have now charged me a second time for my stay. I booked through an expedia and they... More 

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Dorothy I, Front Office Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. Please accept our sincere apology for the inconvenience you may have experienceed. Please reach out to me to further discuss this issue with you. More 

Biddeford, Maine
1 review
2 of 5 stars Reviewed 1 week ago

I would like to start out on a positive note. The hotel was clean and well kept and the rooms were spacious and clean. The property itself is wonderful. However, the service not so much. We checked into our hotel room early and found the room absolutely freezing. We turned up the heat and unpacked still finding no change in... More 

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Dorothy I, Front Office Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Thank you for your feedback. we have unfortunately fallen short of our goal during your stay and please accept our sincere apology. We have shared your feedback with all the staff to ensure that such service issues are corrected moving forward. Please reach out to me to further discuss this issue with you. Again I humbly apologize for the inconvenience More 

Gloucester, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

went up there with 4 couples, and 7 kids age 3-10. All they wanted to do was swim in the pool. Unfortunately the pool heater was broke and the pool was ice cold and the jacuzzi was lukewarm. kids would jump in pool, then run to jacuzzi. I understand maintainence issues are not controllable, but when we informed them of... More 

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sarah d, Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

I'm sorry for the inconvenience you incurred during your stay. I reached out to you via email to discuss this with you. We are in fact getting the heater replaced. I know this doesn't resolve your issue, but it is being rectified. I will share this with my staff so that we can learn to be more proactive when handling... More 

Fairhaven, Massachusetts
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have to say I have stayed at this Hotel before without issue. This past weekend another couple and my husband and I stayed one night. At 2am we were awoken by very loud conversation in the coridor. I would guess there were at least 5 people involved in joking, laughing, yelling etc. this continued for quite some time so I... More 

Was this review helpful? Yes 1
sarah d, Manager at Residence Inn Portland Downtown / Waterfront Hotel, responded to this review

Patty, Please feel free to contact me so that I can work with you to resolve this issue. I appreciate your feedback and apologize that we did not resolve this before you left. I will share your feedbackwith my team so that we may be more proactive with dealing with guest issues. Sincerely, Jay More 

Brunswick, Maine
Top Contributor
158 reviews 158 reviews
29 hotel reviews
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is the second winter in a row we have made this our "staycation" place. We live only about 30 minutes away, but it's fun to stay right in the city and use a pool. We have an extremely picky four year old that loves to swim. This is the perfect place for us, there is a great, full kitchen,... More 

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Clearwater, Florida
Top Contributor
118 reviews 118 reviews
31 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently spent 2 very cold January nights in Portland. Our previous stay in Portland we stayed in a B&B closer to downtown. This hotel is a great place to stay and experience the waterfront. There are dining options and shopping options to satisfy nearly all travelers within a few minutes walk from the hotel. A shuttle service is also... More 

Was this review helpful? Yes 1
Augusta, Maine
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 weeks ago

We had a one bedroom suite. The room was spacious and comfortable and the kitchen, though we didn't use it, was stocked with everything you would have needed. It even included a garbage disposal and dishwasher. The hotel was quiet considering they were busy. Parking is an extra fee but its in a close by parking garage. Once you check... More 

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Stow, Massachusetts
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Wife and I travel to Portland a few times a year and when we do we probably stay at the Residence Inn 75% of the time. Great hotel, and the staff is always great. Complimentary breakfast in the morning is always a nice little perk as well. Indoor Pool is always a nice feature when we travel in the winter.... More 

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Additional Information about Residence Inn Portland Downtown / Waterfront Hotel

Address: 145 Fore Street, Portland, ME 04101
Location: United States > Maine > Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Portland Downtown / Waterfront Hotel 3*
Number of rooms: 179
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Also Known As:
Residence Inn Portland Downtown / Waterfront Hotel Maine
Hotel Style:
#6 Romantic Hotel in Portland
#6 Business Hotel in Portland
#7 Family Hotel in Portland

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