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The Grand Hotel

Certificate of Excellence
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One Chase Hill, Lower Village, Kennebunk, Kennebunks, ME 04043
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The Grand Hotel
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177 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (177)
  • Mar-May only
    (30)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (16)
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Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Our room had lots of thick black mold (maybe mildew but black and a large build up) in the shower. Only one lights worked on one side of the bed so only one of us could read in bed. Light bulb out??? Remote on tv not good! Even with new batteries installed/battery compartment kept opening and had been put back... More 

Was this review helpful? Yes
Nashville, Tennessee
Level Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed her on vacation with my husband. Super friendly staff. Rooms were clean, elegant, and had lots of nice touches. We sprung for a room with a balcony. Table and chairs were lovely, though the street was a bit noisy. It's a perfect location if you want to walk to everything in Kennebunkport and Kennebunk Lower Village, which can also... More 

Was this review helpful? Yes
GrandHotelManager, General Manager at The Grand Hotel, responded to this review

Dear "Great location, friendly staff", Thank you for your review. We are so pleased that you enjoyed your stay here with us. The rooms are comfy and it's great to be in the center of 'town'. Everything is in walking distance. We look forward to your next stay with us. Until then have a great summer! Kind regards, -The Grand... More 

Poughkeepsie, NY
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We only stayed one night and couldn't decide between the Grand or Kennebunkport Inn and I'm so glad we chose the Grand. It was definitely more our taste! It was very spacious, new, contemporary, clean and comfortable with a fabulous deck & view of the town. The location was perfect. We were able to just park and walk everywhere. We... More 

Was this review helpful? Yes
GrandHotelManager, General Manager at The Grand Hotel, responded to this review

Dear "Loved this place!", Thank you for your kind words in your review about The Grand Hotel. We strive to make our guests' stays as comfortable and relaxing as possible. We want your stay with us to be memorable. We look forward to your next stay with us when you can stay longer! Until then, enjoy the rest of your... More 

Alexandria, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband had never been to Maine so we decided on a quick trip to Kennebunk on our way to Bar Harbor and couldn't have been more pleased with our decision to book a room at The Grand. It was fabulous. We only stayed one night and left wishing we had stayed more. The staff was wonderful and so friendly.... More 

Was this review helpful? Yes
GrandHotelManager, General Manager at The Grand Hotel, responded to this review

Dear "Last Minute Trip", We are so pleased that you had such a wonderful stay with us. Thank you for your kind words in your review of us and we are looking forward to your return visit. We love that you took advantage of our turndown service and used the pantry during your recent stay with us. It is such... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a beautiful hotel; from the well appointed bathrooms to the deliciously appointed beds, there wasn't a thing wrong with this place other than the lack of parking. Sitting on the public deck overlooking downtown while eating breakfast from HB Provisions was a pleasure.

Was this review helpful? Yes
GrandHotelManager, General Manager at The Grand Hotel, responded to this review

Dear "A relaxing retreat", We are so pleased to read how much you loved your recent stay with us. Thank you for your thoughtful words in your review. It is so nice to know that you think of us as a 'beautiful hotel'. We look forward to seeing you again. Until then, have a wonderful summer season! Kindest regards, The... More 

Basking Ridge, New Jersey
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I went the Grand Hotel last summer. At that time I didn't have much information about the hotel. I booked this just because of its location and room availability for the last minute reservation. The hotel was much better than what I expected. The room was stunning. Of course very clean and organized. The staff was nice. The location is... More 

Was this review helpful? Yes
GrandHotelManager, General Manager at The Grand Hotel, responded to this review

Dear "Great hotel", Thank you for your review. It was so nice to see that we stuck with you all this time and that we left such an impression on you. We are so close to everything in town and Lower Village and Kennebunkport is a great little town. There is so much to do here. So many fabulous restaurants.... More 

Boston, Massachusetts
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff at the Grand, while limited hours, were incredibly accommodating and helpful in choosing a room. The staff and cleaning crew are pleasant and helpful. The hotel is crisp and clean. It has the feeling and pleasant smells of a spa. The bed is very comfortable and the linens nice. We had two small issues, no closet to hang... More 

Was this review helpful? Yes
GrandHotelManager, General Manager at The Grand Hotel, responded to this review

Dear "Clean, comfortable....", Thank you for your great review! It was pleasure to have met you both. Our staff strives to make our guests as comfortable as possible. We are so pleased that your stay with us was comfortable! Because of requests such as yours, we have expanded the office hours from 7:30 am to 8 pm for July and... More 

Quebec City, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Grand Hotel on July 2015. The hotel is very well located near everything in Kennebunkport. We found the room very confortable: big confortable king bed, places to sit, big windows and a juliette balcony. There is a pantry from which you can get coffee, sunchips, ice and granola bars. We thought it was a great idea.... More 

Was this review helpful? Yes 1
GrandHotelManager, General Manager at The Grand Hotel, responded to this review

Dear "Great location, very.....", Thank you for you review. It was a pleasure having you stay with us and are happy that you loved it so much! It's great that you found the rooms so comfortable and enjoyed the pantry. The pantry has been a big hit. I will tell you the internet is in the process of an upgrade.... More 

Cleveland, Ohio
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We've been going to southern Maine for years. One look at the ads for some area hotels and we can smell the mildew. Good news. The Grand Hotel. It's warm from the initial greeting to the fluffy comfortable beds. It's modern. It's in a fantastic location at the head of the district on Route 9. Loved it. Will be back.... More 

Was this review helpful? Yes
GrandHotelManager, General Manager at The Grand Hotel, responded to this review

Dear "Look no further......", Thank you for your sweet review of The Grand Hotel. We appreciate your feedback immensely and can't wait to see you again. Have a great summer! We look forward to your next stay with us. Kind regards, -The Grand Hotel Team More 

montreal
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in this stunning beautiful hotel for two nights. It was so cozy and well appointed. Beautiful updated bathroom with nice products. The room had a coffee maker and water chilled upon our arrival. The staff were so pleasant, when we checked in and returned back from a walk we were offered champagne. We were even given a little... More 

Was this review helpful? Yes
GrandHotelManager, Front Office Manager at The Grand Hotel, responded to this review

Dear Foodie, Thank you for your generous review of the Grand Hotel. We agree that our uniqueness sets us apart from other hotels and appreciate your kind words. We will be eager to welcome you back to the Grand very soon! Sincerely, Ann K. Doe More 

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